Best Customer Relationship Management podcasts we could find (Updated January 2019)
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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
ClearAction is a customer experience consulting firm specializing in mentoring executives for customer-focused innovation, business process improvement and customer relationship skill development. ClearAction emphasizes customer hassle prevention for greater results in customer retention and profitability. See www.ClearAction.biz
 
The Advertising Specialty Institute (ASI) is the largest media, marketing and education organization serving the promotional products industry, with a network of over 25,000 distributors and suppliers throughout North America. ASI leads the industry in technology solutions, providing cloud-based e-commerce, enterprise resource planning software (ERP) and customer relationship management software (CRM). ESP Web is the industry's leading tool for sourcing hundreds of thousands of products. A f ...
 
Boost your effectiveness in leadership, teamwork and customer contact by developing personal and interpersonal competence. In all three of these areas, the quality of relationships is the key for success. Relational competence has been proven to have a direct influence on the commitment of staff and client loyalty, and so for many companies, it is becoming the crucial factor differentiating them in the market.
 
The movement for employee engagement. Committed to the idea that there is a better way to work, a better way to enable personal and organisational growth.
 
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Closing the Gap
Weekly
 
Providing insurance agents with tips and tricks that will help their agency grow by offering input, advice and solutions. You know what they say, it takes a village – we’re part of your village. We’re Westfield and we care about your success. So let’s get started.
 
Produced by global FS intelligence specialist, RFi Group, this podcast is focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
 
Founder of Maria + Jane and GetPlanty, Jac Carly, chats with the world’s women in the cannabis. From founders to growers to bud-tenders to advocates, these are the women making it happen. The Maria + Jane podcast is here to educate, empower and inspire you to be the best you can be and rock it in the cannabis industry.
 
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Shunya One
Weekly
 
Hosted by entrepreneur Shiladitya Mukhopadhyaya, Shunya One is a roundtable discussion about all things tech in India. Every week, we’ll look at the biggest headlines to dissect and discuss; from tech, business, the business of tech and tech in business!
 
What does the future hold for our working lives? This album explores the ways in which organisations are changing; the breaking down of traditional hierarchical structures, the increasing emphasis on self-management, customer-orientated teams, the use of technology to enable more remote working and the blurring of boundaries between organisations, as they form partnerships with each other. It also asks how these changes will affect the way managers will work in the future. This material form ...
 
This podcast is for aspiring entrepreneurs and those that want to become a designer and implementor of great software solutions. We look at the whole skill set that makes a great developer. This includes tech skills, business and entrepreneurial skills, and life-hacking so you have the time to get the job done while still enjoying life,
 
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Hustle
Monthly
 
The Hustle Podcast is a show dedicated to the evolution of the craft of design. We chat with design captains, inspiring designers, product leaders, agency owners, and the Funsize team about building teams that can create products that matter. Hosted by Funsize's Partner and Head of Design, Anthony Armendariz
 
Join my weekly discussions and interviews on Personal Branding | Personal Development | Publishing | Providing inspiration and teachings on branding, social media and authoring. I'm your host Bernard Kelvin Clive.
 
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Relatable Leader
Monthly+
 
Relatable Leader is produced to benefit the following listener groups: 1. People employed by organizations in which they hold a leadership position, or those who have been identified as potential leaders. This is one of the main participant groups attending my face-to-face trainings. 2. Individual contributors preparing for leadership positions. 3. Individual contributors (front line workers) who aren't wanting to take on leadership roles, but they are on board with my motto, "You don't have ...
 
Social Pros shines the spotlight on social media practitioners, people doing the real work for real companies. Each episode includes insights from a leading social media strategist plus current trends and ideas in the social media industry, discussed and ratified or debunked by Jay Baer of Convince & Convert and Adam Brown of Salesforce. Finally, each episode ends with The Big Two where our guest gives us their rapid-fire answers to two important questions.
 
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Inspired Marketing
Monthly
 
Real experiences and inspirational stories of marketing leaders that are transforming their organization using the Oracle Marketing Cloud.
 
AttractionPros is the leading online resource for Attractions Industry Professionals.
 
Lawyers of Tomorrow is hosted by Stephen Turner, a law lecturer, law tech entrepreneur and author. Stephen interviews visionaries who are working to build a modern, efficient legal sector that delivers valuable, easily accessible and easy-to-use legal products and services that give people the solutions they need. The focus of the show is on how lawyers can add value for their clients by embracing legal project management, innovative models, legal design principles, automated solutions, lega ...
 
In its mission to deliver unique, most secure and highly versatile technologies to software publishers and intelligent device manufacturers, Wibu-Systems has developed CodeMeter, a comprehensive and award-winning suite of hardware- and software-based entitlement solutions for the protection of software rights and technical know-how against piracy, reverse engineering, tampering, sabotage, and espionage.
 
The Prospect Group is a leading global firm specializing in media, research, and consulting. We meet, and discuss the most relevant economic issues with, hundreds of the world’s leading business executives, political elites, and other influential personalities from a cross-section of industries and countries. Watch video interviews from and/or about the United Arab Emirates (UAE).
 
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Future Procurement
Monthly+
 
Podcast by Future Procurement
 
What do you do if you’re a corporate executive in your 30s, 40s or beyond, have kids, a mortgage - and have this undeniable desire to start a company? Execepreneur covers the journey from successful corporate executive to entrepreneur. We navigate the transition from accomplished corporate leader to launching, building and growing your first business. We interview successful, high growth executives that have made the leap, like Matthew Lieber from Gimlet and Startup, Gary Swart from oDesk, a ...
 
Weekly interviews and insights from some of the top influencers in marketing and social media.
 
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Social 545
Weekly
 
Social 545 is a weekly interactive show hosted by Saba Sedighi and Carlos Gil which features what's trending in social media. Watch LIVE on Blab.im every Thursday at 5:45pm PST / 8:45pm EST. Please email social545podcast@gmail.com for show suggestions or booking inquiries.
 
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We tackle the memento pattern in this episode. If you ever wanted to store the state of an object, then this is the one for you. You can think of this pattern as a way to take note of your instance and store it for later. The Memento Pattern Defined As always, we will start with the "Gang of Four" intent to set the stage for our discussion. "Wi ...…
 
Dr. Duncan Dickson is an Associate Professor at UCF's Rosen College of Hospitality Management where he teaches up-and-coming theme park leaders the finer points of the business. In this candid conversation, Dr. Dickson discusses his experiences in the early days of the Walt Disney World Resort, the rivalry between Disney and Universal, how the ...…
 
This week on Shunya One rebroadcasting, we are joined by Aseem Khare, CEO at Adonis Electronics. This conversation is focused on the rise and fall of the Powai startup ecosystem, the home services sector in India and the process of shutting down startups. Tweet to Aseem @aseemkhare, Shiladitya @shiladitya and Amit @doshiamitfor your questions o ...…
 
The Camp Fire left several employees at this organization living in RV's in the parking lot at work. The Director of Operations was one of those people. I was impressed by her resilience and commitment to her role. As leaders, it is our job to lead, even when faced with challenging personal circumstances. Learn how Terra Ayers approached life a ...…
 
Special Guest: Malcolm O’Brien, Executive Director People & IT, Swan Housing It’s that time of the year for reflection and making plans. One of the areas we might want to consider is about our career. Join us as we discuss the types of managers that you may encounter in your career and what you might want to do about it. Malcolm O’Brien is Exec ...…
 
In this episode, we look at the state pattern. It is a design that uses object-oriented tactics to provide a class with very different functionality based on its current state. I think you will find this to be one that is not often going to be evident in your first pass of a design. The State Pattern Defined As always, we will start with the "G ...…
 
When Angela Vega joined HomeAway as a Senior Marketing Manager, one thing stuck out to her. With over 150 million emails being sent out month, yes monthly, HomeAway was in need of a strong email strategy. That's when she began a program management approach, to help customers engage in relevant content and to help her team save time on campaign ...…
 
This week I’m talking to Rachelle Robinett, Founder of Supernatural - a company dedicated to real-world wellness - that includes an herbal cafe, a product line of plant-based remedies, ongoing workshops and events, and personal health coaching. Rachelle also co-launched and manages the Bowery Cannabis Club with The Alchemist's Kitchen, and offe ...…
 
The number of conference solutions available out there can be overwhelming. A large number of them are free or close enough that it can make deciding on a solution a difficult task. Thus, we want to look at the well-known and well-supported solutions that fit our price range as well as the features we should look for in an application. Even if ...…
 
Lindsey Hancock, Owner of Brand Vixen, joins the Social Pros Podcast to discuss her time at Big Ass Fans and how she was able to turn customer complaints into positive support. Special thanks to our sponsors: Salesforce Marketing Cloud (Magic Moments: How to Create Inspired Marketing to Amaze Your Customers: candc.dl/amazecustomers) Convince & ...…
 
Recent research from RFi Group shows that 30% of businesses in the UK are likely to switch their primary domestic banking relationship within the next 12 months. As such, for this weeks’ episode we caught up with Richard Davies, Commercial Banking Director at TSB Bank and Oliver Prill, Chief Executive Officer at Tide Fintech to discuss how open ...…
 
Ryan Hanley joins the podcast to discuss finding peak performance and taking control of your life.
 
We spend this episode looking at the mediator pattern. This is a pattern that provides a great deal of flexibility. However, it is not used as often as it should be. The implementation does not always lend itself to a mediator. Instead, the design needs to be thought through enough to create one. The Mediator Pattern Defined As always, we will ...…
 
Katie Dill is the VP of Design at Lyft. Her team includes about one hundred creatives who are part of everything Lyft makes for drivers, passengers, users, and in-house teams. Katie discusses the importance of believing in your mission, how diverse teams benefit companies in multiple ways, staying in touch with users, and how creating and empow ...…
 
Give Kids the World provides incredible services to families with terminally ill children. Steven Amos is their Development Manager and is responsible for fundraising and partnering with local attractions. In this episode, Steven talks about what makes GKTW so special, how easy it is to volunteer, and yes, how to make a child's dream of seeing ...…
 
On this episode of Shunya One, we're rebroadcasting an episode from the archives, where hosts Shiladitya and Amit are joined by Zishaan Hayath, Co-founder, Toppr.com. The conversation covers the startup ecosystem in Powai, challenges of angel investing and technology in the education sector. Tweet to Zishaan @Zishaan, Shiladitya @shiladitya and ...…
 
Special Guest: Frazer Rendell and Geoff Boot of our Performance Management Thought and Action Group The Performance Management TAG was set up 4 years ago to understand what is that managers of highly engaged groups are doing differently during performance management, than those lower engaged groups. Once the research is complete, the aim is to ...…
 
“Don’t waste the mornings of your life on idleness and laziness, by every means possible wrestle with your passions, your ideas and your dreams. Give it a shot!” ― Bernard Kelvin Clive Get the audiobook[...]
 
We started this series on AWS services in the late 3rd quarter of 2018. As we start in 2019, there are over a dozen new AWS services that have come online during that time. Although we have covered a few of these in an overview with one of the groups due to the timing of their release, most of these are yet to be looked at. AWS Services March O ...…
 
This week I’m talking to Sasha Perelman, Founder and Chief Event Operator of Revolver Productions and Forward by Revolver. Sasha has been producing corporate events and building training programs for global brands for over 15 years. In 2014, she founded Revolver Productions, creating a revolutionary approach to venue sourcing and event producti ...…
 
The Internet has become so pervasive that web browsers are everywhere. It is hard to find anyone that does not at least know how to launch one on their phone or desktop. Of course, there is more to be desired from your browser than merely surfing the web. All of these examples are free, and each has its strengths and weaknesses. If nothing else ...…
 
Eileen Burmeister, Communications Consultant at Arizona Public Service, joins the Social Pros Podcast to discuss empowering employees for photo storytelling in social. Special thanks to our sponsors: Salesforce Marketing Cloud (Magic Moments: How to Create Inspired Marketing to Amaze Your Customers: candc.dl/amazecustomers) Convince & Convert ( ...…
 
At long last, we come to my number one pattern. The iterator is one of those software concepts that you come across and do not know how you managed before you learned it. Maybe it is just my frequent need to work through a collection of objects, but I think this is one of the most fundamental behavioral patterns you can master. The Iterator Pat ...…
 
Shaun McKeogh is the founder and president of Attractions Academy. His goal is to help attractions find and engage their unique SPIRIT in all they do! In this episode, Shaun also talks about his unlikely start in the attractions industry and the importance of proper training at all levels. This episode is brought to you by FetchRev. With hundre ...…
 
This week on Shunya One, we're rebroadcasting episode 18 where hosts Shiladitya and Amit talk to Aakrit Vaish, Co-founder, and CEO of Haptik.Inc (http://haptik.ai/). The conversation covers his time as Director of Global Business Operations and India at Flurry Inc, starting Haptik, breaking down analytics, artificial intelligence and more. Twee ...…
 
Are you a doer? The year just began, have you? “The secret of change is to focus all of your energy, not on fighting the old, but on building the new.” – Socrates Let me[...]
 
Special Guest: Alan Wanders, Growth Manager, Motivii Join us as we discuss how companies can gain the positive benefits of training staff through less expensive methods. Motivii was founded by Eamon Tuhami to help make management simple. Host: Jo Moffatt
 
We love it when Inspired Marketing guests return with new stories of modern marketing growth. Maria Wilson, Manager of Demand Creation at Lexmark, makes her second appearance to review her team's CRM migration process. She shares how transferring their CRM data fromSalesforce to Microsoft Dynamics saved them more than $10 million, and how they ...…
 
One of the latest advances is the Internet of Things. As one would think, this focus on small and connected devices has not been lost on Amazon. They may be one of the most visible adopters of this wave of technology. Thus, it should not be surprising that they have a large number of services to assist you in your IoT strategy. AWS IoT Core The ...…
 
This week I’m talking to Celebrity Chef Stacey Dougan, Co-Founder Simply Pure Vegan Restaurant and IV & Twenty. With roots in Atlanta, Georgia, Chef Stacey Dougan has been featured internationally in media as an expert gourmet vegan and raw foods chef and nutritionist. In our chat, Stacey and I dig into: Her passion for teaching stems from her ...…
 
Listen to a podcast with JNI's Josh Ebrahemi -- the 2019 Advantages Distributor Sales Rep of the Year -- and ASI's Editorial Director Michele Bell in which they discuss Ebrahemi's strategy for finding and keeping his Fortune 500 clients and growing his eight-digit annual sales.
 
[podcast src="https://html5-player.libsyn.com/embed/episode/id/8033606/height/360/theme/standard/thumbnail/yes/preload/no/direction/forward/" height="360" width="100%" placement="top" theme="standard"]We turn to hosting in this episode of our search for free and low-cost tools. To be honest, free is not a long-term option with these tools altho ...…
 
RJ Talyor, CEO and Founder of Pattern89, joins the Social Pros Podcast to discuss the value of artificial intelligence when improving your social ad strategy. Special thanks to our sponsors: Salesforce Marketing Cloud (Magic Moments: How to Create Inspired Marketing to Amaze Your Customers: candc.dl/amazecustomers) Convince & Convert (Experienc ...…
 
In this episode, we look at a behavioral pattern that is key for solving certain types of problems. These happen to be grammar and translation applications. Thus, the interpreter pattern gives us a way to do precisely that. We use this to interpret text into a set of commands. The Interpreter Pattern Defined As always, we will start with the "G ...…
 
It happens every year. As the calendar turns, we reflect on what was in the last year and what we'd like to see in the new year. 2018 marked the first full year of the AttractionPros podcast, so Matt and Josh ring in 2019 with a bit of a look back, as well as a look forward. Look for more cool stuff from AttractionPros in 2019! Also mentioned i ...…
 
On this episode of Shunya One, we're rebroadcasting an episode from the archives, where hosts Shiladitya and Amit are joined by Amrut Dhumal, Co-founder at Mindseed to talk about rethinking the current education system, how technology and education can redefine the way we look at academics and the path ahead. Tweet to Amrut @AmrutDhumal, Shilad ...…
 
18 Items to Discard before the New Year (Ladies/Gents) 1. Old makeups 2. Worn-out footwear 3. Old & worn-out undies 4. Old invitation cards, coupons, Etc 5. Old hair clips, wigs & accessories 6. Old[...]
 
The AWS analytics group of services has a lot of members. These are some of the newer offerings from Amazon. However, they are very effective to use in professional development and learning more about your enterprise environment. Amazon Athena Query Data in S3 using SQL. Store your data in S3. Then you can define your schema on top of the data ...…
 
My last two months have been focused on the tasks, processes, and emotions related to the aftermath of The Camp Fire. In this episode I share some of my experiences and learning with you. I plan to get back on track in January, producing weekly episodes. Thank you for listening to The Relatable Leader podcast. By the way, three years after the ...…
 
Every year it is common to see articles about the next hot technology that will be part of our lives in the year ahead. We are not going to skip this opportunity to provide our thoughts on the matter as well. These items may seem obvious, but that does not mean you can treat them lightly. Here are some areas you should advance your knowledge to ...…
 
In this special year-end episode of the Social Pros Podcast, Jay and Adam revisit highlights from their top ten episodes from 2018. Special thanks to our sponsors: Salesforce Marketing Cloud (Magic Moments: How to Create Inspired Marketing to Amaze Your Customers: candc.dl/amazecustomers) Convince & Convert (Experience This! Show: experiencethi ...…
 
Chris and Rob Koszkalda chat to put a bow on the first year of Closing the Gap and offer takeaways. We look forward to bringing more content in 2019!
 
One of our annual topics is a look back at the year we have completed. In this episode, we cover precisely that and look at what we learned in 2018. Ok, maybe this is what we should have learned. In any case, this holiday special may give you some items to catch up on during your time off. Java Is Still Growing Microsoft has been pushing forwar ...…
 
Tim Morrow is the CEO of the San Antonio Zoo. In this episode, Tim talks about his history in the industry, the myths and misperceptions many people have of zoos and aquariums and how two young hippos found love on the internet! Tim Morrow's first job in the attractions industry was as a lifeguard at Fiesta Texas in San Antonio. What he thought ...…
 
On this episode of Shunya One, we're rebroadcasting an episode from the archives, where hosts Shiladitya and Amit are joined by Miten Sampat, who leads Corporate Development for Times Internet Ltd. The show brings you a conversation covering corporate development investing, the scale of data security in the country, and technology operations in ...…
 
In this special episode before the Holidays, we look at some ways to make the most of your downtime. We have focused on how to squeeze more out of every minute. However, there are also times we need to rest and relax. When we use our downtime correctly, there will be a benefit in productivity, health, and even drive when our work schedule resum ...…
 
There are those that say email is dead and texting is the most popular form of communication. However, those people are also the most likely to have an inbox with thousands of unread emails. For most of us, the mail client is one of our most used applications. While these applications have almost become a commodity, there are still some importa ...…
 
Tal Hayat, VP of Marketing and Consumer Strategy, and Nick Ferry, Marketing Associate at Tunity, join the Social Pros Podcast to discuss the ways Tunity is using social to build customer awareness and loyalty. Special thanks to our sponsors: Salesforce Marketing Cloud (Magic Moments: How to Create Inspired Marketing to Amaze Your Customers: can ...…
 
This weeks’ episode focuses on driving customer engagement through digital transformation with three case studies across three banks. Guests include: Chris Wilkinson, Head of Digital Strategy, Metro Bank, Søren Andreasen, Chief Digital Officer, Dankse Bank and Sohail Raja, Head of Execution Platforms & UK Chief Digital Officer, Société Générale ...…
 
We continue our look into the behavioral patterns with an examination of the Command pattern. This is another one of them that will seem very familiar. In fact, you have probably made use of this in one way or another in your code. The Command Pattern Defined As always, we will start with the "Gang of Four" intent to set the stage for our discu ...…
 
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