Best Customer Relationship Management podcasts we could find (Updated March 2019)
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Join millions of Player FM users today to get Customer Relationship Management news and insights whenever you like, even when you're offline. Podcast smarter with the podcast app that refuses to compromise … it's free and easy.
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Come join the CXChronicles Nation! Each week as we discuss all things related to -- Customer experience, customer service & inside sales for today's world -- we explore customer experience weekly updates, ideas for growing your business, Customer Relationship Management tips and tricks from industry leaders and constantly focusing on how we can all strive to provide great customer experience and service, no matter what the industry or space! Visit our website today at www.cxchronicles.com or ...
 
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Rocketship.fm
Weekly
 
Essential listening for entrepreneurs, product managers and anyone working in tech today. We break down the concepts you need to know, from Product Management to Growth, Sales to Funding, we'll bring you stories that will inspire and insights that will change the way you think about product and business.Rocketship.fm, produced in partnership with Product Collective, inspires hundreds of thousands of entrepreneurs, developers, marketers, product people, and designers each month. Join us as we ...
 
The interviews in this video blog loiter roughly at the intersection of ideas about… Leaders wanting their people to be honest and speak up about how to innovate, improve their organization and better serve their customers... Technology that naturally facilitates connections and communications between individuals and groups... Results that serve the higher purpose of an organization while taking into account the way humans work, learn, react and grow. While loitering and talking about ideas, ...
 
Find the Green: A Guide to Golf Management is your key to finding benchmarks and best practices that can catapult your business to the next level. With deep insight and seasoned guests, we can provide you some guidance to get your where you want to be. Take a break and learn the steps to higher profitability. Reach out to us @FindtheGreen on Instagram and Twitter or Find The Green on Facebook. Email Jason at jrockhold@pga.com. Our goal is to help all businesses find better ways to connect wi ...
 
Bill Caskey and Bryan Neale: B2B sales trainers for the past twenty years share their strategies, frameworks, tips and tricks to help you leverage your talent, grow your skills and create your own sales success. You'll discover how you can shift your mindset, win with prospects and build long-term relationships with your clients so you can thrive and advance in your career. Bill and Bryan's approach to sales is funny, often quirky and always real. Their work has allowed them to help sales pr ...
 
The Twenty Minute VC takes you inside the world of Venture Capital, Startup Funding and The Pitch. Join our host, Harry Stebbings and discover how you can attain funding for your business by listening to what the most prominent investors are directly looking for in startups, providing easily actionable tips and tricks that can be put in place to increase your chances of getting funded. Although, you may not want to raise funding for a startup. The Twenty Minute VC also provides an instructio ...
 
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Community Folks
Monthly+
 
Welcome to the community of Community Managers in India! Community Folks is India’s First Community Management & Engagement organization. With our strong community of Community Leaders, we are specialized in building Community Strategies, Customer relationships & Brand Communities. As said that the Community is the future of marketing, a strong Brand Community helps your brand to create better customer experience which gives you faster growth & industry evolution. Our mission is to create mo ...
 
Build a career that matters to you with job search strategies and career advice from Find Your Dream Job. Every week, we share insider secrets and job search tips on how to get a great job and develop a purposeful career. Looking for your first job, searching for direction in your career, or just need tools to find a job? Join Mac Prichard, the Mac's List team, and our expert guests every week for job search inspiration, empathy, and actionable advice to help you find work that matters! Find ...
 
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Media Motivators
Rare
 
Media Motivators is the podcast for management, marketing and media ideas. Includes internet marketing, web marketing, email marketing, sales, sales training, sales marketing, direct marketing, marketing strategy, marketing services, target marketing, event marketing, small business marketing, marketing plans, marketing resources, marketing training, marketing tips, branding, corporate branding, product branding, branding strategy, internet branding, marketing branding, brand building, publi ...
 
Taking you from novice podcaster to confident broadcaster! This podcast is all about the brilliant world of Podcasting – teaching you how to make, grow and monetise a great show. In this podcast I cover the full range of Podcasting skills, looking at: Podcasting Equipment – what microphones to buy, when to get a mixer, how to set it all up. Podcasting Techniques – recording interviews, recording outside events. Podcast Editing – what software to use, how to create the best audio possible. Po ...
 
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Naked Strategy
Rare
 
Naked Strategy is a bi-monthly x-ray for business leaders. Presented by Laurence Haughton and Max McKeown, the show shines the spotlight on the strategic issues that lurk behind the business news headlines. If you think that it is irreverent and perverse - that's great! Naked Strategy's mission is to illuminate, to connect the dots that link what we read and are told with what is really going on at work and in the world. Laurence Haughton is a writer, speaker, and a management consultant spe ...
 
Business related topics for your company!
 
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Curt Peyton
Daily+
 
Curt Peyton Automotive Professional Resources. Shares real world experiences from automotive dealerships. Developing professional sales people. Training professional managers. Providing Marketing tools to Maximize your Market-Minimize your cost. Professional expertise in variable operations and fixed operations.Why Marketvision TM. Having trained and consulted with Toyota, Honda, General Motors, Chrysler, Jeep, Dodge, Ford, Chevrolet, Pontiac, GMC, Buick and independent dealers. Mr. Peyton i ...
 
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By now you’ve heard all the buzz, and criticism, of Blockchain and Cryptocurrencies. The constant fluctuations of the Bitcoin market. One minute it’s going to the moon, the next it’s tanking and will never come back. This isn’t a story all about Bitcoin, because as Bitcoin and it’s siblings Litecoin, Etherium and the thousands of other alt-coin ...…
 
In this episode of the CXChronicles Podcast Adrian dives into the CXWeekly based all around voice search, smart speakers, alexa, google home, siri and more. The net of it is voice is on the rise but are you thinking about how this will impact your business? Better yet are you aware of what your business competition is doing around this same spa ...…
 
If you spend most of your time during a job search filling out online applications and responding to job board listings, you may want to consider more active strategies such as informational interviews with targeted employers. Find Your Dream Job guest, Lesa Edwards, says that you need both active and passive strategies for your job hunt. Lesa ...…
 
In this episode we’ll cover why you might want to use a digital recorder in your podcasting efforts, and how to choose the best one for you. We’ve discussed digital recorders in the past, and in fact you can find current definitive guide here: The Best Digital Podcast Recorders on the Market. This episode discusses the very same stuff with a li ...…
 
Happy Tuesday! Today I recommend checking out some of the 40+ episodes from our past and view everything as a customer would view your offering. I had gallbladder surgery over the weekend and I need an extra week to get back up to speed. Thank you for your continued support. Have a great week!
 
Mike Hirshland is the Co-founder of Resolute Ventures, one of the leading pre-seed and seed stage funds of the last decade having recently announced their new $75m Fund IV. In prior funds they have the likes of OpenDoor, Mixmax, Greenhouse, AppZen and more incredible companies. As for Mike, prior to founding Resolute, he founded Dogpatch Labs, ...…
 
Bill and Bryan talk about a topic today that is a lot less about sales and a lot more about emotional well being. They discuss emotional addictions and how they may enter into the sales process and the thinking process behind how we achieve. Bill mentions Gabor Maté, who is a Hungarian author, who's written a lot about addictions in the chemica ...…
 
In this episode, we’re talking microphones. We cover the best microphones for podcasting, and how to choose the right one for you. You can also read our popular article on the subject: The Best Podcasting Microphones For series 11, we’re looking at your next steps in terms of equipment. In this series we’ll be going through all of the kit you c ...…
 
Adam Pritzker is the Chairman & CEO @ Assembled Brands, a holding company providing working capital and financial services to emerging brands. In October 2018, they raised $100m in development capital from the prestigious Oaktree Capital Management. As for Adam, he is also a co-founder of General Assembly where during his tenure, prior to its a ...…
 
Something is happening in Cleveland, Ohio. A movement, unlike anything it's seen before, has taken over the city. Cleveland’s top business leaders, civic leaders, politicians and lawmakers, people running educational institutions have all dedicated to making Cleveland the Blockchain Capital of the world. And this initiative, as strange as it ma ...…
 
In the digital age, nurturing our human relationships matter more than ever. This also applies to your job search! Informational interviews are a great way to begin building those relationships and to develop your network. Find Your Dream Job guest Colby Reade says that you need to think of informational interviews like a business meeting. You ...…
 
Something is happening in Cleveland, Ohio. A movement, unlike anything it's seen before, has taken over the city. Cleveland’s top business leaders, civic leaders, politicians and lawmakers, people running educational institutions have all dedicated to making Cleveland the Blockchain Capital of the world. And this initiative, as strange as it ma ...…
 
Happy Tuesday! Today we are going to talk about the importance of Springing forward and the first Major of the year. Augusta National is the event that starts most Northern Golf courses season and connecting your facility with the event can really help kick off the season. For Southern clubs it can provide that last memorable event that members ...…
 
When changing jobs or career paths, many people send out dozens of resumes, hoping that at least a few of them will result in an interview. If they’re lucky, they might even get a job offer. Before you send out a flood of resumes, however, you need to take some time to figure out your transferable skills and what you can offer to a company. The ...…
 
Victoria Treyger is a General Partner & Managing Director @ Felicis Ventures, one of the leading venture firms of the last decade backing 2 unicorns per year since founding including Shopify, OpenDoor, Flexport, Adyen, Twitch, Fitbit and many more. At Felicis, Victoria led the firm’s investments in prior 20VC guest Assaf Wand @ Hippo, Sentio, S ...…
 
Like fingernails screeching against a chalkboard, these words create tremendous pain in the heart of a salesperson. On this week's episode of The Advanced Selling Podcast, Bill and Bryan discuss the ways this insidious culmination happens and give you some ideas on what you can do to avoid it. If you would like the guys to come see you at a ret ...…
 
In this episode of the CXChronicles Podcast Adrian speaks with Kyle McSlarrow SVP of Customer Experience and Journey Design at Comcast. Kyle tells his story about what it's like working to lead the customer experience, customer service and experience design efforts at Comcast. He also talks with the CXNation about how Comcast was able to increa ...…
 
Austen Allred is the Founder & CEO @ Lambda School, a 9 month, immersive program that gives you the tools and training you need to launch your new career—from the comfort of your own home. As a Lambda student, you pay nothing until you’re earning $50k or more. And if you don’t, it’s free. To date, Austen has raised over $48m with Lambda from a ...…
 
One of the most import roles as a product owner is building the right product team. In part two of this two-part mini-series, we take a look at what high performing product managers and product leaders are doing inside of their organizations to manage and lead a high-performing product team. In this episode, we dive into the strategies that man ...…
 
One of the biggest challenges that you will face in your professional life is choosing a career. It’s not only recent college graduates that face this challenge. Most of us will change careers at least once during our working lives. How do you find the job that’s the best fit for you, no matter your age? Find Your Dream Job guest, Dalan Vanterp ...…
 
Happy Tuesday! Today we talk about your Top 20%. They do a lot for us and our top line, what are we doing to reward that? The Pareto Principle is based on 20% of your customers are going to provide 80% of your revenue. For most golf courses it's closer to 70% but it show the relevance of treating your Top golfers as VIP (because they are!) With ...…
 
Jeff Richards is Managing Partner @ GGV Capital, one of the leading venture firms of the last decade with a portfolio including the likes of Alibaba, Slack, Square, Xiaomi, Peloton, OpenDoor, just to name a few. As for Jeff, he sits on the board of or is an observer at BigCommerce, Brightwheel, Gladly, Lambda School, Namely and Tile just to nam ...…
 
Bill and Bryan on the road going to a sales meeting with one of their clients, which made them think of a good episode topic, "how should I prepare for a sales meeting?" The guys discuss the proper framework for a sales meeting, a presentation, or a speech at an event. This episode was recorded live on site in Durham, NC at an ASP listener sale ...…
 
In this episode of the CXChronicles Podcast we speak with Claire Boscq-Scott a CX expert, author, speaker and Global Guru on the topic of what it takes to manage and serve customers and employees in today's world. Claire and Adrian chat through the 4 CX Success Pillars; Team, Tools, Process and Feedback. We explore ENPS and employee engagement ...…
 
We welcome Jeetu Patel, the Chief Product Officer, and Chief Strategy officer at Box to the show today. He leads the company's overall product and platform strategy, driving Box's long-term roadmap and vision for cloud content management in the enterprise. Have you ever wondered how companies like Box approach emerging technologies like machine ...…
 
Rob Sadow is the Founder & CEO @ Scoop, the startup that dramatically improves your commute providing convenient carpools with co-workers and neighbours. To date, Rob has raised over $37m in funding for Scoop from the likes of Danny Rimer @ Index, Brook Porter @ G2VP, Zaw Thet @ Signia Venture Partners and BMW i Ventures just to name a few. Bef ...…
 
As a culture, we are more disconnected than ever before. We move often and change jobs quickly. Many people don’t think about networking until they need help in finding their next job. It’s vital to stay connected to others and to nurture our network even when we don’t need help. Find Your Dream Job podcast guest, Karen Wickre, says a great net ...…
 
Happy Tuesday! Today we talk about the importance of using content to paint a picture of the life that people can have within the confines of the course. Whether it is a stunning aerial photo that makes you want to be there, (link to a GREAT aerial company at the end), or introducing new members via social media, it is your job as a golf profes ...…
 
Frank Chen is a Partner @ Andreessen Horowitz, one of the world's most prestigious venture firms with a portfolio including the likes of Airbnb, Coinbase, Github, Lyft, Slack and many more incredible companies. As for Frank, prior to joining the world of venture, he was a VP of Products & UI Design at HP Software and before that held the same t ...…
 
In this episode of The Advanced Selling Podcast, Bill Caskey and Bryan Neale discuss a questions they received from a psychologist in Brazil. Dr. G is struggling to get prospects in the door because he believes therapy is taboo in their culture. They guys give Dr. G some ways of thinking about this problem differently and some ways he could fli ...…
 
In this episode we talk about some of the key positions for you to have on your company's CX (customer experience) or customer service team. We know that every business is different but in this CXWeekly update we give you tips and ideas for what positions you should consider having inside of your company or startup CX team. These roles will hel ...…
 
Rahul Vohra is the Founder and CEO @ Superhuman, the fastest email experience in the world. Fun fact, users get through their inbox twice as fast — and many see Inbox Zero for the first time in years! To date, they have raised funds from our friends at Boldstart, First Round, John Collison, Sam Altman, Wayne Chang, Mike Ghaffery and Yes VC just ...…
 
Teresa Torres helps digital product teams adopt continuous product discovery practices including a regular cadence of customer interviews, rapid prototyping, and assumption testing. She emphasizes strong critical thinking a strong connection between what the teams are learning in their research activities with the product decisions that they ar ...…
 
If you walk into an interview ready to answer questions but don’t have any of your own to ask, you are not taking full advantage of the interview process. You have a responsibility to not only answer questions but to ask them of everyone you talk to within the company, from the HR staff to the team members, to the hiring manager. The answers yo ...…
 
Happy Tuesday! Today we talk about customer perceptions. It can be difficult sometimes to understand the customer's perceptions. You and your staff can do everything that you are used to doing for golfers and someone can have a poor experience. Or you can have a customer fall through the communication chain and not know about some issues that c ...…
 
Steve Case is Chairman and CEO of Revolution with the mission being to establish themselves as the premier venture firm outside of Silicon Valley. On the other side of the table, Steve is recognised as one of America’s best-known and most accomplished entrepreneurs as the co-founder of America Online (AOL). Under his leadership, AOL was the fir ...…
 
On this episode of The Advanced Selling Podcast, Bill and Bryan read an email from one of their listeners, Jake in Cincinnati who just joined a company where there are a few young people and a few seasoned veterans and he is feeling lost. The guys run through some mindsets and strategies of how young people can get started in sales, even if you ...…
 
In this episode of the CXChronicles Podcast Adrian chats with the CXNation about why it is critical to conduct regular customer satisfaction or CSAT surveys inside of your business. Customer feedback is key to understanding your customers wants, needs and trigger points. Also CSAT, NPS, eNPS scores all give you tons of valuable information for ...…
 
Henrique Dubugas is the Founder & CEO @ Brex, the first corporate card for startups offering instant online application, no personal liability, and tailored rewards. In a staggering 2 years, Henrique has grown Brex to a $1.1Bn valuation having raised over $180m in funding from some of the best in the business including Peter Thiel, Max Levchin, ...…
 
It seems like all we hear about today is disruption, disruption, disruption. Everybody is disrupting something -- from Transportation to Hospitality -- all anyone wants to do is blow everything up. So what is the difference between Disruption and Innovation? Well, Disruptors are innovators, but not all innovators are disruptors. Disruption and ...…
 
It’s natural to feel discouraged if you’re unemployed. But if you base your identity on what you do for a living, you may self-sabotage when looking for a new job. Feelings of worthlessness or desperation can lead you to apply for jobs that aren’t a good fit or cause you to bomb an interview because of your low self-esteem. Find Your Dream Job ...…
 
Happy Tuesday! Today, we talk about the 5-hour Chariot that your customers live in the entire time they are on the course, driving range, and practice facility. We talk about a 4 major things (with a few sub topics) that if you focus on you will be able to generate more revenue and save the course money. Click Play to find out more! In addition ...…
 
David Cohen is the Founder and co-CEO of Techstars, the worldwide network that helps entrepreneurs succeed. To date, David has backed hundreds of startups including the likes of Uber, SendGrid, Twilio, ClassPass, PillPack and more. In total, these investments have gone on to create more than $80B in value. Prior to Techstars, David was a co-fou ...…
 
It can feel frustrating to hear that you are overqualified for the job you want. Hiring managers may feel it’s a waste of both time and money to hire you if you have more experience than the job requires. There are ways around this, including doing your research to understand where the company is heading and taking advantage of any connections ...…
 
On this special episode of The Advanced Selling Podcast, Bill and Bryan call up our 10,000th LinkedIn Group Member, Brad from Australia. The guys do a live coaching with Brad and help him prepare to make the change from B2C to B2B sales. He brought up some really good questions and they gave him some of the traits and advantages that he can bri ...…
 
In this episode of the CXChronicles Podcast we talk about 8 different ways that you can increase your company's focus on customer retention and churn mitigation. The more you can reduce churn -- the better your business becomes its as simple as that. Repeat customers are everything -- listen to this episode to learn how you can improve your bus ...…
 
Anjney Midha is the Founder & CEO @ Ubiquity6, the startup that allows you to edit reality together, turning any location into a space for real-time, shared AR and VR experiences. To date, Anjney has raised over $38m in funding for Ubiquity6 from some of the very best in the business including Phin @ First Round, Mike Volpi @ Index and Mitch @ ...…
 
Love isn’t rational. It doesn’t always make sense. But when love is in the air, nothing can come between you and a public tweet. Today we talk to people who’ve professed their love, publicly, for products they love. We discuss why they love the products they love, and what about these companies and brands gets them so excited. We dove into tech ...…
 
If you are preparing to return to work after some time as a stay at home parent, you may feel unsure about where to begin. How do you explain the gap in your resume while also showing what you’ve accomplished during that time? Find Your Dream Job podcast guest Stephanie Smith says a smart job search strategy starts with getting your career docu ...…
 
Happy Tuesday! Today, we are going to talk about what we need to do to attract more female golfers to the course. Let's face it, golf has traditionally been a male dominated sport with female participation resting somewhere in the mid teens for many decades. However, times they are a changing. Most recent numbers are showing golf participation ...…
 
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