Clinical Governance – we all know about it, but what is it really, why does it matter, and how can we move beyond just ticking boxes to make it a practical, impactful part of our everyday work? Chantelle Turner is a Pharmacist Leadership Coach at Turn Pharmacy Leadership, and joins the show to share her insights on making clinical governance practi…

Hear from Excellence in Professional Innovation winner at the Guild Pharmacy of the Year, Karen Carter from Narrabri Pharmacy. Karen will delve into the pharmacy's journey from overcoming workforce challenges to improving and implementing new services. You'll uncover the strategies driving positive change and enhancing well-being in their community…

This week is Heart Week! Heart Week provides an opportunity for health professionals and the Australian public to start a conversation about heart health and take positive steps to reduce their risk of heart disease. One health professional contributing to better heart health is Grace Lee from Capital Chemist O’Connor who is providing a Holter moni…

The Guild Pharmacy of the Year Award recognises pharmacies that are leading the way in providing innovative and optimal healthcare for members of their community. This year's winner is none other than Capital Chemist Southlands, who took home the 'Excellence in Business Management’ category as well as the overall ‘Pharmacy of the Year’ award! Prais…

We all know the last few years have been tough on pharmacists. From COVID-19 to bushfires and floods and financial uncertainties, there seems to always be something going on. In this episode we will hear an interview with Kay Dunkley, Executive Officer at Pharmacists’ Support Service, and Curtis Ruhnau, the Pharmacists' Support Service president, w…

Close the Gap is an important awareness day that aims to close the health and life expectancy gap between the indigenous and non-indigenous. As a pharmacist and pharmacy owner, what role can you play in helping close this gap? Today we speak to Georgina Twomey, the Managing Director at Alive Pharmacy Group and chair of Rural Pharmacists Australia. …

As a business owner, you know that renewing a lease can be a crucial decision. Rent is the biggest expense for most pharmacies, so you want to make sure you get it right. But how do you ensure you're getting the best deal? What factors should you consider when negotiating a lease? And how can you navigate the complexities of the rental landscape to…

In 2023, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through the episodes and pulled out the question and full answ…

In 2023, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through the episodes and pulled out the question and full answ…

Recently, there have been a fair few people who have gotten in touch to let us know that they’ve enjoyed an episode from the past. So, we thought it would be a good idea to round the year out by re-running three of our most popular episodes. One thing we have been thinking about, for some time, is creating a curated list of the host's personal favo…

Having to deal with aggressive or stressed customers is an unfortunate reality when working in community pharmacy during the holiday seasons. How do you help your staff manage hostile interactions while prioritising the safety of themselves and other patients? How can you, as a manager, create an environment where your staff feel supported and empo…

As more services and procedures are introduced into pharmacy, so is the chance that something eventually goes wrong, and an incident report must be made. Hayley Smilie, from PDL, is the person on the other side of the incident reports. As a professional officer and a pharmacist herself, Hayley has a lot of knowledge when it comes to handling incide…

Recently, there have been a fair few people who have gotten in touch to let us know that they’ve enjoyed an episode from the past. So, we thought it would be a good idea to round the year out by re-running three of our most popular episodes. We’ve all seen some great examples of sponsorships adjusting, doing something different, and really creative…

Nowadays, most medication is mass produced. However, what if a patient has a condition where the stock-standard medicines aren't available? That’s where our compounding pharmacists step in. In this episode, we dive deep into the fascinating world of compounding. How are customised medications made, how are complex compounding requests handled, and …

Recently, there have been a fair few people who have gotten in touch to let me know that they’ve enjoyed an episode from the past. So, we thought it would be a good idea to round the year out by re-running three of our most popular episodes. In a world where traditional reach and attention are diminishing, brands are looking for cut-through and eng…

We’ve all had that moment of wanting to speak to someone about something that bothers us, but not knowing who to turn to, or if our issue is even big enough to be taken seriously. In this episode, Kylie Hancock and Shayne Dearling, are here to shed light on an invaluable resource that's often underutilised but can make a world of difference in the …

Colby Diek originally had no thoughts on working in pharmacy – yet here she is now, taking home the crown as the 2023 Pharmacy Assistant of the Year! Stumbling into pharmacy by chance, 20 years ago, Colby has grown to love everything about it. In this episode, we hear from Colby about her journey from being nominated for Pharmacy Assistant of the Y…

While the history & tradition of combat sport & mixing martial arts can be traced back almost 3,000 years The UFC started in 1993 with a goal to answer the question, “Which martial art is truly the most effective in combat? In 2001, along came Dana White and his business partners who bought the struggling company for USD $2m. Headquartered in Las V…

We return to a panel of Australian and international pharmacists, some of whom are trained as prescribing pharmacists, who spoke at the APP conference in March 2023. This panel session took a deep dive into the experiences of prescribing pharmacists in the UK, discussing how pharmacists need to prepare, how new programs will actually be rolled out,…

Ultan is the General Manager at Arthritis Queensland, an organization committed to improving the lives of those suffering from arthritis and other musculoskeletal conditions. In his role at Arthritis Queensland, Ultan has been instrumental in driving forward initiatives aimed at education, policy development, and quality of life improvement for art…

The global sponsorship portfolio at UBS is rooted in culture and sport including contemporary Art, with Art Basel as the flagship property, and Motorsports, currently Team Partner of Mercedes AMG-Petronas Formula One team, in addition to regional platforms. Anneliese Mesilati oversees the UBS Arena naming rights agreement and the partnership with U…

Simon Fletcher is a true guru when it comes to managing underperformance in teams and, in this episode, will focus on just one tool of many - the Situational Leadership Model. Simon has a ton of experience in leadership and knows the ins and outs of teamwork and motivation. Level up your leadership skills as Simon shares practical strategies to tac…

Can having a robust social media presence actually contribute to a better pharmacy patient experience? The answer is yes! By engaging and interacting with patients online, pharmacies can foster a sense of trust, care, and accessibility. After all, in today's digital age, a thriving social media presence is more than just likes and follows; it's an …

The Supercars Championship is a touring car racing category in Australia, running as an International Series under FIA regulations. The Supercars Championship holds races right across Australia and has often held one in New Zealand as well. The vehicles used in the series are loosely based on road-going cars, obviously with modifications though. Di…

Learn what patients think of Australian healthcare. Our guest, Stephen Mason, Chief Executive Officer at the Australian Patients Association, takes us through the results of the recent Australian Healthcare Index. The Australian Healthcare Index provides a pulse check on healthcare in Australia from its patients’ perspectives and experiences. More …

Every pharmacist knows the importance of excellent patient care in pharmacy and the vital role pharmacists play in ensuring patient safety. However, something that is just as important is prioritising the well-being and professional growth of your pharmacy staff. Joining us in this episode is Lucinda Marks, managing partner at Capital Chemist Calwe…

We welcome Jessica Geymayr, Senior Manager, Corporate Partnership Marketing at Miami HEAT. Jessica's resume includes time and success at Roc Nation, where she worked as a coordinator, Sports Brand Activation, the Denver Broncos, as a coordinator, Partnership Activation, at University of Miami, Miller School of Medicine, as Manager, Marketing Brand …

We’re bringing you a helpful and timely session that was presented at a recent PBCN webinar about making sure your pharmacy is prepared for tax season. Emma Brown, Principle at RSM, helps simplify and demystify tax processes to help you maximise returns. Among a myriad of helpful tips and tricks for tax time, Emma covers areas of focus for the Tax …

When it comes to people management, there might be nothing worse than turning a blind eye and hoping the problem will ‘just go away.’ Our guest today, James Judge, provides practical tools, advice and solutions to address the more ‘curly’ challenges that can arise with staff, in the workplace. James is an experienced people manager, and director of…

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Taking over a small, old pharmacy in a town of just 1,000 people might seem like a challenge, but it’s a challenge that Alexander and Nicholas, at Ouyen Pharmacy, decided to take on. Together, these two early career pharmacists managed to completely turn the pharmacy around, turning it from a business focused on giftware to a flourishing healthcare…

The 49ers entered professional football in 1946 as a member of the All-America Football Conference. They were founded by lumber magnate Tony Morabito, who was one of the first to realize that with the advent of air travel, truly national professional sports leagues were possible. Indeed, the 49ers were the very first team in the four major North Am…

Community Pharmacy faces significant workforce challenges, with no quick fix in sight. How can Community Pharmacy adapt to deal with these challenges? For this PBCN podcast episode, we’re bringing you a session that was held at the Australian Pharmacy Professionals’ conference at the Gold Coast from the 23rd to the 26th of March, 2023. In this sess…

Going from being a pharmacy struggling to stay afloat and at risk of shutting down, to turning everything around and becoming a pharmacy recognised for its excellence, Pharmacy 777, in Shoalwater, took home the title of Pharmacy of the Year at this year’s APP conference. Pharmacy 777 also became the category winner for ‘Excellence in Community Enga…

Boasting an average attendance of over 20,000 per game, MLS has the third-highest average attendance of any sports league in the U.S., after the NFL and MLB, and is the seventh-highest attended professional soccer league worldwide. MLS currently has 28 teams which makes it the largest first-division professional soccer league in the world. There is…

This episode comes to you from the Australian Pharmacy Professional Conference, which was held on the Gold Coast from the 23rd to the 26th of March 2023. APP is the largest pharmacy conference in the southern hemisphere with – well normally - up to 6000 delegates attending. But this year a new record was set, with 7471 registered attendees! Ministe…

When you hear the word ‘dietitian’, the first thing you might think about is weight loss management. What dietitians actually do, however, and the role they play in the healthcare sector, might surprise you! This week is Dietitians Week, a week where we spread awareness about what it is dietitians do and how they improve our lives. In this episode,…

As a worldwide brand, with huge awareness, it is no surprise that Toyota leverages sponsorships as part of its marketing mix. Toyota believes that mobility goes beyond cars and wants to support people in their efforts to get across town, across a room, and through life. Toyota also believes in the power of sport, and its ability to connect people w…

The Guild Digest is one of the Guild’s priority deliverables for the year, and as this episode goes live, so does the 2023 Guild Digest survey. In 2022, a very special edition of the Digest was published to celebrate 50 years of data-driven insights. This special edition saw the biggest sample size yet. For this episode, we speak with Anthony Tasso…

This is a recording of a session that was hosted at the 2022 Tasmanian Pharmacy Conference. This conference focused on the potential for community pharmacists to work to their full professional scope in our current rapidly changing environment. When owning a business, unexpected events may throw you for a loop and have devastating impacts. But what…

When you think of the UEFA Champions League and sponsors, you think of Heineken. When you think of Formula 1 and sponsors, you probably think of Heineken as well. Heineken could have reached those synonymous positions simply through longevity of logo slapping and the long association of sport and beer. We have all, however, seen the amazing activat…

This episode is an important one for anyone undergoing a significant life change or managing those who are. Whether it’s yourself, your colleagues, or your employees, this episode will provide valuable information to help you navigate the change, and all that comes with it. Vanessa Miles, a psychologist and senior consultant at Transitioning Well, …

In 2022, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through the episodes and pulled out the question and full answ…

We are very privileged to be able welcome such amazing guests onto this show and chat to them about their work. And, despite the ongoing challenges faced by the world, 2022 gave us another round of great guests and episodes full of excellent advice, insights, and experiences. Now, as always, we've wrapped up the year and re-visited the 12 episodes …

In 2022, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through the episodes and pulled out the question and full answ…

There was a pupil-free day in Canberra recently and the Guild invited all the employees’ kids to come and hang out at the office. We let Chloe, the host's daughter, chat to the kids and ask them what they think their parents did at work all day. Then, Chloe when and spoke to the parent to get the actual story. Chloe found that some people like watc…

It feels pretty redundant to note that there has been a lot of change in the world in recent times and, of course, those working in the sponsorship space know this only too well. Included on that front is the employment market, a popular news topic at the moment. There are fewer people moving between countries, people returning home to their countr…

There’s a lot of information out there about how to support mental health and wellbeing in the workplace, but today’s episode offers something a bit different. Our guest, Minky van der Walt, from Tempo Therapy, works with health and education professionals to shift their experience, particularly during times of high stress. Minky is a qualified mus…

The Christmas season is well and truly upon us! Pre-Christmas sales are forecast to hit $60 billion in the six weeks leading up to Christmas – a staggering figure. But, as the silly season approaches, have you considered how you will activate a retail strategy to keep more margin in your pocket this sales period? Our guest today is the CEO and Foun…

The sponsorship industry can be guilty, sometimes, of just rolling out the same old properties activated in the same old ways. We all cringe at the thought of logo slapping and chairman's choice sponsorships, yet it still happens. Innovation is what can give a sponsorship a competitive advantage. Whether that is better awareness and positioning for…