Best Dealership Software Podcasts (2024)

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UCDP Ep #62 - Interview with Mary Bartlett of Montway on Auto Transportation 19:47

5h ago19:47

19:47

In this episode of the Used Car Dealer Podcast, Zach interviews Mary Bartlett, Vice President of Business Development at Montway Auto Transport. They discuss Mary’s journey into the transportation space from automotive retail, the current state of automotive transport and logistics, and what makes Montway Auto Transport a leader in the industry. Th…

1
Drive for Automotive Excellence w/Bobby Jorgensen Yark Automotive Group 38:15

1d ago38:15

38:15

In this episode of the Fuel Podcast, Bobby Jorgensen, a veteran in the automotive industry, delved into key aspects of leadership, customer experience, and staff management. He emphasized the power of positivity, storytelling, and team empowerment in driving success. Bobby shared his unconventional strategies for dealership management in multicultu…

1
UCDP Ep #61 - Interview with NIADA CEO, Jeff Martin on NIADA 2024 & Used Car Market 25:19

2d ago25:19

25:19

In this episode, Zach is joined by Jeff Martin, CEO of NIADA since February 2023 and former executive director at TXIADA. They discuss the upcoming NIADA Convention 2024, regulatory compliance, the used car marketplace, and the latest initiatives from NIADA! Some of the questions asked on the podcast include: Q) Jeff, you've been CEO of NIADA for n…

1
Revving Tomorrow - Navigating Tech Trends w/John Hahn SM Peterson Chevrolet Buick GMC of Boise 27:30

14d ago27:30

27:30

John Hahn SM at Peterson Chevrolet Buick Cadillac in Boise shares his journey from starting at a BMW, Audi, Volkswagen, Porsche store to becoming a service manager. He also highlighted the changes and evolution he has observed in the automotive industry over the years. John discusses strategies for improving service departments in the automotive in…

1
"Revving Up: Mastering Warranty Docs & OP Codes in Dealership Dynamics" 34:45

27d ago34:45

34:45

A Discussion about the importance of proper documentation in the context of warranty filings and customer support. James Grogan (Senior VP of Client Success with Dynatron), emphasized the need for understanding and education, particularly around the client experience. Brett Oberfelder (Director of File Smart at Dynatron), highlights that incorrect …

1
Automotive Industry Transition w/Analytics, w/ James Grogan VP Client Success Dynatron Software and Bill Demaree FOD Tom Wood Automotive Group 31:09

1M ago31:09

31:09

In this episode, we delve into the latest technological advancements in the automotive industry. From data-driven processes to enhanced customer experiences, the discussion covers a wide array of topics. The participants explore the implementation of new tools to streamline operations, adjusting pricing strategies for improved profitability, and ad…

1
UCDP Ep #60 - Interview with Bob Lanham of CarNow on Automotive Digital Retail in 2024 18:54

2M ago18:54

18:54

In this episode of the Used Car Dealer Podcast, Zach Klempf interviews Bob Lanham, SVP of OEM & Marketing at CarNow. They discuss Bob's second time on the podcast and move to CarNow, the strategic deployment of CarNow's recent $40M funding from Runway Growth Capital, and CarNow's unique position in the digital retailing landscape. They also discuss…

1
Fueling Customer Service in the Automotive Industry w/Bryan Hildebrand Parts and Service Director Jaguar Land Rover Riverside 21:16

2M ago21:16

21:16

Bryan Hildebrand emphasizes the importance of effective communication in enhancing customer experience and maintaining a positive company culture. Bryan also discusses the need to build a community around their brand through authentic and engaging content. Lastly, they highlighted the success of their recent customer appreciation event and their st…

1
Brendan Hurley, Co-Owner/Manager, Astute RM 33:03

3M ago33:03

33:03

The mission: To better meet the needs of dealership groups, BDC-based sales departments, mobile workforces, server-less infrastructures, and sales departments with high employee churn at a price point that can weather a contracting economy.By Sharon Kitzman

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Ken Schwartz, Founder, LPR Media 25:40

3M ago25:40

25:40

At LPR Media we believe that as the “experts”, the risk should be on us if an advertising campaign does not work. Otherwise, all a dealership is buying is a promise. That is why LPR Media offers its TRUE Bird Dog program. There are no setup or startup fees. Dealers can make their campaigns conquest only. Simply, LPR Media works on a 100% straight c…

1
Eric Schlesinger, Chief Revenue Officer, ActivEngage. 24:46

3M ago24:46

24:46

To help make digital conversations with dealerships more engaging, empathetic, and empowering. To enhance the automotive retail customer experience and replicate authentic, in-the-showroom relationships.By Sharon Kitzman

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Tom Roberton, Vice President of Marketing, Snap21 26:12

3M ago26:12

26:12

No matter the industry, your business needs terrific online reviews and satisfied customers sharing their great experiences with friends and family about you on Facebook, Twitter, Pinterest, Google, and via email. Snap21 is a simple-to-use product that will yield you immediate results. Snap21 is cumulatively capturing reviews from 4 out of 10 custo…

1
Adapting to Evolving Customer Expectations: Insights for New Advisors and Managers w Victor Navarro Lead Training and Education Coach for Sell Smart 44:16

3M ago44:16

44:16

Victor discusses the evolution of customer expectations and the challenges faced by new advisors in adapting to technology and understanding the importance of customer service. They emphasized the need for dedicated training roles for managers and making personal connections with customers. They also discussed the role of general managers in unders…

1
"Driving Innovation: Revolutionizing Warranty Administration & Claims Processing" w/Jim Roche CEO & Founder Warrcloud 27:57

3M ago27:57

27:57

Jim discusses the significance of innovation in warranty administration and claims. They addressed a problem of uncashed checks at dealerships and shared a solution developed by Jim's company, Warrcloud. Jim also talks about the surge in warranty claims processing due to the pandemic, the potential for outsourcing to optimize profit and revenue, an…

1
Revving Up Success w/Jason Yates Corp. Fixed Ops Director Hudson Automotive 27:58

4M ago27:58

27:58

Jason shares his career journey and the growth of Loki Automotive and Mr. Hudson. He discussed the challenges and successes of a program aimed at technician retention and skill enhancement. Jason also talks about the issues faced during the acquisition of failing stores, and the strategies used to motivate technicians and improve customer service. …

1
UCDP Ep #59 - Interview with Mike Trudeau, EVP of Business Development at Montway Auto Transport 13:56

4M ago13:56

13:56

In this episode of the Used Car Dealer Podcast, Zach talks with Mike Trudeau, EVP of Business Development at Montway Auto Transport. They'll cover the impact of digital retail on auto transport, the benefits of Montway's M.A.P system for dealerships, how Montway is shaping the future of automotive logistics, and much more! Some of the questions ask…

1
The Dynamic Partnership of ADA and Dealerships w/Doug Smith President/CEO of Missouri ADA and St. Louis ADA and Julie Sells VP Sales/Marketing Optimum Dealer Services 31:51

4M ago31:51

31:51

Doug and Julie give their experiences on how the relationship/partnership matters with Dealers in Missouri. Doug discusses how he assists from the ADA side and Julie works to highlight qualified vendors to help Dealers make the best choices for their stores. Doug expands on the importance of strong relationships with the dealers to help grow the su…

1
Translating Legislation to Dealers w/Matthew Groves CEO/President ADA Colorado 24:48

4M ago24:48

24:48

Matthew as Colorado Automobile Dealer Association CEO/President discusses relationships he has with Dealers in Colorado and how he is assisting with translating transparency in legislation. Matthew bridges the gap from interrupting policies from legislators and the impact to the Dealers in his state to helping legislators get direct contact with De…

1
Embracing Technology for Customer Experience w/William McCurry VP Fixed Ops Del Grande Dealer Group 24:21

4M ago24:21

24:21

William discusses the empower of understanding data and relating that to customer experience and bridging the game in Fixed Ops to Variable. Expands on the concept of culture in the Dealership and taking care of you people to promote a positive culture environment. William discusses the main focus of 2024 is how to keep moving forward and keeping e…

1
UCDP Ep #58 - Interview with Kanchana Sundaram, Sr Director of Product & Innovation at Experian Automotive 18:48

4M ago18:48

18:48

In this episode of the Used Car Dealer Podcast, Zach interviews Kanchana Sundaram, Senior Director of Product and Innovation at Experian. They discuss how Experian's tech, especially Fraud Protect, is revolutionizing the fight against fraud in the auto industry, the future of auto industry fraud prevention, and Experian's role in safeguarding deale…

1
From Finance to Service and the In Between w/Dynatron Client Success Roundtable 1:05:14

4M ago1:05:14

1:05:14

Dynatron's Client Success Division brings you a Round Table discussion from experienced veterans in the Automotive Industry coving topics form Finance to Service Culture and all things items in between.By Dynatron Software

1
EV World and Tech Training Roundtable w/1,600 Years of Experience in Dynatron Client Success. 37:45

4M ago37:45

37:45

Dynatron Client Success team with 1,600 years of collective experience discusses EV World outlook for 2024 and training Techs for the evolution and impact. This roundtable discussion touches on addressing the need for techs and strategies of growing, training, and retention. Pricing strategies and management techniques are touched, that have practi…

1
Evolution of Looking at Expenses w/Doug Austin Founder and CEO Strategic Source 25:29

4M ago25:29

25:29

Doug gives the origins of Strategic Source and how he started understanding outsource purchasing to cut cost, save time and reduce risk. Doug and his son Chris (VP of Sales) touch on how the Automotive Industry has evolved in expenses viewing over 160 categories and what they are doing to help Dealers manage these changes and optimize their spendin…

1
Why Focus on Closing % in Service w/Bill Demaree Director of Fixed Ops Tom Wood Automotive 21:14

4M ago21:14

21:14

Bill Demaree Director of Fixed Ops for Tom Wood Automotive explains why Fixed Ops needs to focus on closing % in service. Bill elaborates on how closing % can be calculated and optimized for maximum perform which leads to a more efficient sales practice in service.By Dynatron Software

1
Coming together, GMs and Fixed Ops w/ Kevan Juergens VP Fixed Ops Norm Reeves Automotive Group 30:20

4M ago30:20

30:20

Kevan Jurgens VP Fixed Ops Norms Reeves Automotive discusses how evolving 20 groups to bring the variable and fixed op side together to understand how the little things matter. Kevan expresses how breaking down the traditional barriers in the dealerships with communication and collaboration will allow more growth of a positive culture and better em…

1
Then and Now in the Automotive Industry Jim O'Connor Former VP of Ford Automotive Live at NADA. 29:05

4M ago29:05

29:05

Jim O'Connor former Ford Group VP shares 60 years of experience in the Automotive industry with a then and now perspective. Touching EV and AI to consistent tactics for being focused and successful in the Automotive Industry.By Dynatron Software

1
UCDP Ep #57 - Interview with Luke Lunkenheimer - From Prison to Successful Owner of Multi Rooftop Dealership Group 55:01

5M ago55:01

55:01

In this episode of the Used Car Dealer Podcast, Zach interviews Luke Lunkenheimer, an inspiring trainer in the automotive industry and owner of a multi-rooftop used car dealership group. Luke's journey from a past of addiction and prison to the cover of Used Car Dealer Magazine as a successful car dealer is nothing short of remarkable. Zach delves …

1
David Malone, Chief Sales Officer, TotalCX 24:00

5M ago24:00

24:00

TotalCX is a comprehensive approach to customer experience management and combines automation, AI technology, ongoing training, real-time assessments, and staff augmentation. Including the company’s award-winning Hosted Phone System, enabling organizations to scale more easily and collaborate more effectively. Our exclusive technology captures and …

1
UCDP Ep #56 - Navigating the 2024 Used Car Market w/ Cox Automotive's Senior Director of Economic & Industry Insights 25:49

5M ago25:49

25:49

In this episode of the Used Car Dealer Podcast, Zach interviews Jeremy Robb, Senior Director of Economic and Industry Insights at Cox Automotive. They delve into the dynamic shifts in the automotive market, focusing on the trends and challenges of 2023, the evolving landscape of used vehicle values, the critical role of data in decision-making with…

1
UCDP Ep #55 - Interview with Matt Watson, Serial Entrepreneur with $150M+ Acquisition 32:15

5M ago32:15

32:15

In this episode of the Used Car Dealer Podcast, Zach sits down with Matt Watson, a very successful serial entrepreneur in the software space and co-founder of Vin Solutions CRM (Acq. Autotrader/Cox Automotive). They discuss the evolution of automotive retail, the impact of EV technology and direct sales model, and the unique approach to identifying…

1
Ep. 13 Roundtable "WHY attend 2 Day Executive Dynatron Workshop? w/David Long, Troy Tucker, Robert McClurkin and Jeff LaMott 56:21

6M ago56:21

56:21

Ep. 13 is the first Roundtable event for the show and focuses on WHY, attend the Dynatron 2 Day Executive Workshop? Special guests discuss key topics involving, why spend 2 days out of your store? Reviewing experiences and testimonials from attending the workshop with key take aways and best practices. The overall conclusion is that the perception …

1
Importance of CSI w/Yasmin Beganovic Director of Fixed Ops Ciocca Dealerships 42:02

7M ago42:02

42:02

Importance of CSI w/Yasmin Beganovic Director of Fixed Ops Ciocca Dealerships Episode Summary Yasmin discusses his experiences in Fixed Ops and how this has allowed him to generate best practices for a consistent culture for all Ciocca locations. This allows Yasmin to maximize the customer experience and grow CSI with protecting a positive culture …

1
Ben Ayed, Founder & CEO, AutoService AI. 24:48

7M ago24:48

24:48

AutoService AI Inc. specializes in voice A.I. powered customer self-service. They are dedicated to innovation, they consistently break the mold in customer interaction design, and they strive to enable brands to deliver rich customer experiences. Connect with us! Website: https://www.dominiondms.com/ Linkedin: https://www.linkedin.com/company/vuedm…

1
Managing Dealership Expenses w/ Chris Austin VP of Strategic Source 46:21

8M ago46:21

46:21

Managing Dealership Expenses Episode Summary Introduction Chris Austin VP of Strategic Source discusses the importance of understanding best practices in managing Expenses at a Dealership. The discussion covers how to manage smart pricing oversight with understanding and respecting relationship between vendors and dealers. Chris explains what Strat…

1
Adam Alfia, Founder & Managing Director, Real Time Feedback 19:56

8M ago19:56

19:56

Real Time Feedback allows your customers to easily and privately communicate with business management in real-time – that is when they are experiencing your business, and not after they leave.By Sharon Kitzman

1
Mary Grothe, Chief Revenue Officer, PNI•HCM 28:33

8M ago28:33

28:33

The All-in-One Payroll & HR Platform Built for Today's Workforce. Get the people operations resources and the HR support you need to create the experience your employees deserve.By Sharon Kitzman

1
F.U.E.L Podcast w/ David Long Executive GM Hansel Automotive 40:45

8M ago40:45

40:45

Summary Strategies for Service Departments Alex and David discussed improving strategies for service departments. David, who is the executive general manager for the Hansel Automotive Company, shared his experience in the automotive industry. He revealed that he started his career in the business by detailing vehicles, but quickly moved into sales.…

1
UCDP Ep #54 - Interview with Amir Hever, CEO of UVeye: Pioneering the MRI for Vehicles 18:53

8M ago18:53

18:53

In this episode of the Used Car Dealer Podcast, Zach is joined by Amir Hever, CEO and Co-founder of UVeye . They discuss the story behind UVeye's cutting-edge automatic vehicle inspection technology, explore how AI is shaping customer experience, and the pivotal role of innovation in redefining transparency and trust in dealerships. Some of the que…

1
Consistency of Training w/Jeff LaMott Director of Client Training for Dynatron Software 36:18

9M ago36:18

36:18

Discussing the importance of consistent training within the automotive industry, focusing on the need for standardization of the training message. Jeff shares his passion for advisor training, explaining his love for working with customers and his desire to mentor others in the field. Jeff's career in automotive fixed operations, starting as a serv…

1
Zach Dunham, Director of Business Development, AIB 17:50

10M ago17:50

17:50

AIB, Inc. is a leading software developer and supply distributor for the automotive retail industry. Our industry knowledge and technical expertise combined with our innovative culture and customer-focused values have enabled us to consistently deliver highly successful solutions to automotive retail dealerships for more than 20 years. We have over…

1
Best Practices for Developing Techs in the EV World 25:28

10M ago25:28

25:28

James Freel FOD Crest Cadillac bring his years of experience in the Automotive industry to discuss best practices in developing Techs internally and for the EV world. More information about how Dynatron Software can help improve your Service Departments profitability, visit www.dynatronsoftware.com/fuel Got Questions or feedback: fuelpodcast@dynatr…

1
Innovation of the Bodyshop 30:05

10M ago30:05

30:05

Bill Demaree Corporate FOD w/Tom Wood Group brings Josh Piccione Newly appointed GM of the Tom Wood Collision Center to discuss innovation in there new Bodyshop process and how they are changing the game. More information about how Dynatron Software can help improve your Service Departments profitability, visit www.dynatronsoftware.com/fuel Got Que…

1
UCDP Ep #53 - Interview with Experian Expert Jim Maguire on Fraud in Auto Industry 27:07

10M ago27:07

27:07

In this episode of the Used Car Dealer Podcast, Zach interviews Jim Maguire, Experian's senior director of product marketing for automotive. They discuss dealership fraud, ways to prevent it at your store, and Experian’s latest report on fraud in the industry. Some of the questions asked include: Q) What's your industry background and why did you j…

1
Austin Talley, Founder & CEO, Everyware. 17:56

11M ago17:56

17:56

Everyware’s secure and consumer-friendly invoicing, messaging, and payments platform helps companies to get paid faster.By Sharon Kitzman

1
Jed McCarthy, President, Scan123. 16:00

11M ago16:00

16:00

Scan123 is a SaaS-based company located in Portland, Oregon. We provide a document management platform allowing businesses to quickly, easily, and securely store, find, and share their files while maintaining regulatory compliance.By Sharon Kitzman

1
Matt Raymond, Chief Operating Officer, Bowtie Solutions. 16:00

11M ago16:00

16:00

As an extension of your team, our Automotive Call Center Solution allows your team to put down the phone, sell, and service in the lane – without the overhead or headache.By Sharon Kitzman

1
Jack McMahon, General Manager, CMT Scanner. 16:32

11M ago16:32

16:32

We provide the automotive industry a fully integrated vehicle damage assessment and repair solution with market-leading scanning technology, automated reporting systems, and highly skilled repair technicians.By Sharon Kitzman

1
Skip Soucie, Chief Executive Officer, Edifice Automotive Marketing 17:37

11M ago17:37

17:37

After over 30 years of working in auto retail, Skip Soucie founded Edifice with a mission: to provide car dealerships with marketing solutions that increase sales, not just clicks or impressions.By Sharon Kitzman

1
David Phillips, Founder & President, Crypton. 16:11

11M ago16:11

16:11

We have built in the resources you need to sign, send, and securely store documents from easy-to-use templates to audit trails and team management features.By Sharon Kitzman

1
Scott Morley, Founder & President, 360-Five Digital 19:17

11M ago19:17

19:17

As the Founder and President, Scott brings over 20 years of executive-level leadership experience within Merchant services. Scott founded 360-Five Digital in October 2021, and has managed various high-risk merchant accounts ranging from monthly processing of $10,000 to $20 million. Each time creating a customized solution that best satisfies the ne…

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