Best Desk Manager Software Podcasts (2024)

1
Loyalty Programs and Independent Hotels: Insights from Stash Rewards 35:25

3h ago35:25

35:25

Podcast Description: Season 2, Episode 9 of the Virtual GM Podcast In this episode of the Virtual GM Podcast, your hosts Meagan and Cody Adent from the Vibrant Team welcome special guest Audrey Yates, Vice President of Hotel Partnerships at Stash Hotel Rewards. Audrey brings her extensive background in travel and customer service to the show, shari…

1
Wake-Up Calls That Every Leader Needs to Hear 23:28

3h ago23:28

23:28

Are you ready to discover the wake-up calls that can transform your leadership style and elevate your team’s performance? In this episode of Dental Drill Bits, Michael and Sandy delve into crucial leadership lessons that every manager or leader, especially those in dental practices, should heed. Drawing inspiration from the 12 vital wake-up calls d…

1
#153 - Security-Minded UX with Caroline Morchio of Dashlane 33:55

1h ago33:55

33:55

In our Season 3 finale, Erin and Carol are joined by Caroline Morchio, Head of UX at Dashlane, a credential management platform. Their conversation explores UX research best practices at a security-minded organization like Dashlane, highlighting other what teams can bring to their own work. Caroline shares the ways she structures the UX team to sup…

1
The Key to Productive Staff Meetings and Why Your Office Needs Them 21:15

15h ago21:15

21:15

Are staff meetings in your practice driving productivity or just wasting time? In this episode, Michael and Sandy dive deep into the art and science of effective staff meetings, unearthing the transformative power they hold when done right. They explore the contrasts between casual huddles and well-structured meetings, underlining their essential r…

1
Strategic Design and Marketing: Insights from Pink Wall Designs 39:31

2d ago39:31

39:31

In this episode of the Virtual GM Podcast, your hosts Meagan and Cody Adent from the Vibrant Team are joined by special guests Erin Donnelly and Heather Loduca, Co-Founders of Pink Wall Designs. Erin and Heather share their expertise in transforming properties through strategic design and marketing. Meet Our Guests: Erin Donnelly brings a wealth of…

1
The Top 3 Reasons Patients Aren't Accepting Your Treatment Plan 19:49

3d ago19:49

19:49

Ever wonder why patients often decline treatment and how you can address these objections effectively? In this episode, Michael and Sandy dive deep into the top three most common excuses patients give: fear, lack of awareness, and financial concerns. Sandy sheds light on why recognizing these objections is crucial and offers actionable strategies f…

1
#152 - The Future of Research in Three Trends with Jo Widawski of Maze 43:05

14d ago43:05

43:05

Erin and Carol are joined by Jo Widawski, founder and CEO of Maze, to discuss the major findings from their "Future of User Research" report, which unearthed three trends animating researchers, PMs, and founders alike: 1) the demand for research is growing, 2) research democratization empowers stronger decision making, and 3) new technology—like ge…

1
Hotel DeNovo: A New Gem in Hilton's Tapestry Collection 12:18

9d ago12:18

12:18

In this episode of the Virtual GM Podcast, your hosts Meagan and Cody Adent from the Vibrant Team introduce the newest hotel in Hilton's Tapestry Collection, Hotel DeNovo. We believe this stunning property will soon be the number-one Hilton Tapestry hotel in the world. At Vibrant Management, we had the privilege of being the branding agency for thi…

1
How to Hold High-Impact Department Meetings in Your Practice 29:19

10d ago29:19

29:19

Are you struggling to streamline your practice’s front office operations while juggling departments, patients, and metrics? In this episode, Michael and Sandy delve into the essentials of managing a successful practice, starting with the highlights of Sandy's recent webinar and her upcoming seminar in Boston. The conversation quickly transitions in…

1
Exploring Unique Stays: From Floating Retreats to Vibrant Hotels 28:30

16d ago28:30

28:30

In this episode of the Virtual GM Podcast, your hosts Meagan and Cody Adent from the Vibrant Team share some of the coolest properties they've come across lately. Get ready to be inspired by these unique and captivating locations: Stay Ombi: Immerse yourself in secluded bliss and find serenity in nature’s embrace. Enjoy a unique stay on board your …

1
Trained to Thrive: Why This Boosts Your Profitability 11%+ Year Over Year 20:47

17d ago20:47

20:47

How transformative can employee training be for your practice? In this episode of Dental Drill Bits, Michael and Sandy delve into the critical role of structured training programs and their immense benefits on profitability, employee satisfaction, and patient care. Sandy illuminates the stark contrast between trained and untrained employees, reveal…

1
#151 - Improving Your UX Research Efficiency with Auzita Irani of AirBnB 54:47

18d ago54:47

54:47

Erin is joined by Auzita Irani, a research manager at AirBnB to discuss being a more efficient user experience researcher. In today's work world, resources—time, budget, headcount—always seem to be in limited supply. How can we balance these things along with other important elements of our research practices? Auzita has been thinking about "doing …

1
Owner Opportunities: Must-Haves for Building a Successful Property 26:34

23d ago26:34

26:34

In this episode of the Virtual GM Podcast, your hosts Meagan and Cody Adent from the Vibrant Team discuss owner opportunities in the hospitality industry. Whether you're a new owner looking to start your property, interested in hospitality, or already up and running but feeling like you're missing something, this episode is for you. We reveal the t…

1
Underperforming Team? How to Transform Underachievers to the Stars of Your Practice 30:36

24d ago30:36

30:36

Underperforming team members in your practice? In this episode, Michael and Sandy dive deep into the intricacies of practice management, starting from upcoming seminars to managing underperforming team members without rocking the boat. Sandy shares her wealth of experience on the art of effective communication, setting realistic goals, seeking cons…

1
Navigating OTAs: Maximizing Direct Bookings and Understanding Online Travel Agents 24:49

1M ago24:49

24:49

In this episode of the Virtual GM Podcast, your hosts Meagan and Cody Adent from the Vibrant Team dive into the pros and cons of Online Travel Agents (OTAs). They explore popular platforms such as Expedia, Booking.com, Airbnb, and VRBO, highlighting the benefits and drawbacks of each. It's crucial to drive direct bookings for your property because …

1
Pro Phone Skills: Avoiding Common Front Desk Pitfalls in Practices 32:20

1M ago32:20

32:20

How can your front desk team transform every call into a positive patient experience? In this episode, Sandy draws from her recent speaking engagements at the Delivering WOW Summit to uncover key strategies for top-notch front office communication. She also previews her upcoming seminar, Front Desk Pro, set to take place in Boston on August 23rd, r…

1
#150 - The Future of UX Research with Judd Antin, Dave Hora, and Christiana Lackner 50:38

1M ago50:38

50:38

It's our 150th episode! To celebrate, we brought together three thought leaders for a discussion about UX research's future. Erin and Carol are joined by Judd Antin, Dave Hora, and Christiana Lackner, who bring over 40 years of combined experience in UX research, both as practitioners and leaders. This wide-ranging conversation combines our guests'…

1
Tech-Savvy Management: Top Software Picks for Streamlining Your Property 34:20

2M ago34:20

34:20

In this episode of the Virtual GM Podcast, your hosts Meagan and Cody Adent from the Vibrant Team reveal their top three favorite software tools to enhance operations at your property, complete with an invaluable bonus tip! Discover how PMS-WebRezPro, Akia's Text AI Feature, and Lynx Locks can transform your management practices and boost efficienc…

1
Why Dental Membership Plans Are NOT Only for Low-Income Patients 34:39

1M ago34:39

34:39

Dental membership plans are only for low-income patients, right? Join Michael and Sandy in this episode of Dental Drill Bits as they sit down with Megan Lohman to debunk common myths surrounding dental membership plans. Megan dives into the core advantages of Plan Forward, a tool designed to streamline the creation and management of dental membersh…

1
#149 - Research Tactics for Designers & PMs with Tyler Wanlass of CommandBar 51:26

1M ago51:26

51:26

In this episode, Erin and Carol sit down with Tyler Wanlass, lead product designer at CommandBar, to explore practical strategies for conducting user research without a dedicated research team. They dig into techniques that designers and product managers can use to gather valuable insights efficiently, especially in resource-constrained environment…

1
A Day In The Life of a Virtual GM 32:34

2M ago32:34

32:34

In this exciting episode of the Virtual GM Podcast, we take you behind the scenes for a day in the life of a Virtual GM. Join your hosts Meagan and Cody Adent from the Vibrant Team as they delve into Meagan's insights and learnings from over three years of managing multiple properties virtually. Discover the unique challenges and rewards of running…

1
Are You Asking the Right Questions While Interviewing? 34:57

2M ago34:57

34:57

Can you really find the perfect fit for your practice through better interviewing techniques? In this episode of Dental Drill Bits, Michael and Sandy uncover effective hiring strategies that can transform how you build your team. They explore the essentials of preparation, from the types of questions that reveal a candidate’s true nature to the val…

1
Top 3 Travel Tips for Your Next Vacation 31:18

2M ago31:18

31:18

Welcome back to the Virtual GM Podcast! In Season 2, Episode 2, your hosts Meagan and Cody Adent from the Vibrant Team are here to catch you up on everything you've missed since the end of Season 1. We’ve got all the latest updates, insights, and stories to keep you in the loop and ahead of the curve in the hospitality world. Whether you're a bouti…

1
Top Innovations in Dental Software? A Deep Dive into Powerful Yapi Tools 29:20

2M ago29:20

29:20

How can cutting-edge technology streamline the entire patient journey in your practice? In this episode, Michael and Sandy sit down with Dr. Gina Dorfman, the visionary founder of Yapi, to explore how this comprehensive dental software solution is transforming the industry. Dr. Dorfman passionately discusses the latest Yapi updates, such as a sleek…

1
Unlocking Hotel Success: Insights from a Revenue Maestro Nick Horgan of Amaze Insights 47:19

2M ago47:19

47:19

In this episode of the Virtual GM Podcast, we're joined by Nick Horgan, Chief Commercial Officer for Amaze Insights, a seasoned expert in maximizing revenue for hotels, management companies, and brands. Nick's career is a testament to his prowess in leveraging data to drive optimal decision-making and achieve remarkable results in the hospitality i…

1
How to Get Patients on Board with Your New Membership Plan! 20:28

2M ago20:28

20:28

Are you tired of complex billing structures and challenging patient finances? In this episode, we connect with Dr. Abby Neville, who has transformed her dental practice by leveraging the remarkable Plan Forward membership plan. This innovative package simplifies processes, cuts costs, and uncoils the often tangled world of insurance and payments fo…

1
#148 - Connecting Research to Revenue with Claudia Natasia of Riley AI 51:25

2M ago51:25

51:25

In this episode, Erin and Carol tackle one form of research impact growing in importance and necessity: revenue. Their guest is Claudia Natasia, co-founder and CEO of Riley AI. Before starting Riley, Claudia grew product teams at early-stage companies and worked in the financial industry. These experiences showed her the importance of linking user …

1
Tips to Becoming a Dental Ringmaster 33:41

2M ago33:41

33:41

What is the KEY role front office staff play in a successful dental practice? In this episode, we dive into office management with Michael and Sandy. A conversation taking you behind the scenes of Sandy's recent Front Desk Pro and upcoming office management training seminar, this episode underscores the vital role live training and phone skills in …

1
Longevity and Vitality: Investing in Whole Foods for Complete Wellness, with Dr. Uche Odiatu 36:17

3M ago36:17

36:17

Ever wonder how you can find the balance between longevity and vitality in the fast-paced dental world? This episode dives right into it with our guest Dr. Uche Odiatu, a wellness guru with a difference. A practicing dentist, certified personal trainer, yoga instructor, and undoubtedly charismatic speaker, Uche brings a holistic understanding of he…

1
10 Principles of Kaizen 13:34

3M ago13:34

13:34

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Cherwell, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. What is Kaizen, you may ask? Kaizen as you may suspect, is Japanese for "Improvement". It's a concept of …

1
#147 - UX Research in Healthcare with Nadyne Richmond 47:19

2M ago47:19

47:19

Erin and Carol explore the complexities of healthcare research with Nadyne Richmond, a healthcare design advisor with a background in big tech who pivoted to healthcare research a decade ago to tackle the pressing issues she saw in the system. Nadyne underscores the nuances of conducting user experience (UX) research within healthcare settings, unp…

1
Creating a Productive and Stress-Free Schedule 26:05

3M ago26:05

26:05

Want to know how to turn your dental practice schedule from stress-inducing to productivity-boosting? In this episode, Sandy and Michael tackle this very challenge. Drawing upon Sandy's extensive experience in training dental teams nationwide, they delve into the integral role of scheduling in balancing efficiency and patient satisfaction. Common i…

1
Are You Doing "Performance Reviews" the Right Way? 19:24

3M ago19:24

19:24

What really makes or breaks a well-functioning team? Buzzing with insights and real-world advice, we lay bare an indispensable component of business success – Regular one-on-one meetings. Dive into this episode with Sandy and Michael as they unfold the multiple layers of importance these interactions hold. From honing effective communication, foste…

1
#146 - Building a UX Research Team From Scratch with Julian Della Mattia of the180 49:10

3M ago49:10

49:10

Erin and special co-host Ben Wiedmaier are joined by Julian Della Mattia of the180 for a deep dive into being UX team-of-one. Julian has been the first user researcher at a number of companies and shares his top to-dos, milestones, and things to consider before accepting such a role. The episode digs into the ways a solo UXR can start making an imp…

1
The Best Patient Communication Strategy: Boosting Your Membership Plans 25:42

3M ago25:42

25:42

Ever questioned how to ace the management of in-house membership plans? This episode delves deeper into this vast topic with Janelle and Bari from Plan Forward, who walk us through tackling challenges and implementing successful solutions. They recount the journey of Plan Forward, a concept born out of the desire to improve customer service and str…

1
Screen Time in the Workplace 17:15

4M ago17:15

17:15

Are we becoming slaves to our screens even at the workplace? In this engaging episode, Michael and Sandy delve into the impact of screen time at the workplace, particularly assessing the effect of devices like Apple watches, Fitbits, and cell phones. Taking a hard look at the addictive demands of these technologies, they explore how their constant …

1
#145 - Kick-Start Creativity Using Desk Research with Victoria Sakal of Wonder 39:42

4M ago39:42

39:42

In this episode, Erin chats with Victoria Sakal, Head of Growth at Wonder, all about desk (or secondary) research—think web searches, checking internal resource libraries (like repositories), or interviewing colleagues. Desk research is a critical step when starting a new project. Victoria shares her framework for thinking about the differences bet…

1
Mealtime Matters: Navigating Lunch Meetings and Compensation 18:11

4M ago18:11

18:11

Have you ever wondered how to properly compensate your team, especially during training sessions and lunch meetings? This enlightening episode explores just that. Michael and Sandy navigate the often-overlooked aspects of employee payment, emphasizing the importance of understanding labor regulations and treating staff equitably. Learn from the fri…

1
#144 - The Craft of Sample Sizes with Lauren Stern of WHOOP 46:46

4M ago46:46

46:46

In this episode, Carol and Erin dive into all things research sample sizes with Lauren Stern. No matter your experience with user research, you'll need to recruit folks, making this an evergreen topic. Lauren has coached both new-to-research and junior UXRs on this critical topic and she shares some of her best advice. Lauren shares importance cons…

1
Cutting Through the Noise: Real SEO Strategies for Your Practice 33:15

4M ago33:15

33:15

Is your dental practice is not showing up in search results the way you want? This episode of Dental Drill Bits dives deep into the world of Search Engine Optimization (SEO) and its impact on your practice's online visibility. In conversation with our expert guest, Ali from Docsites, we address the importance of local SEO and elucidate how optimizi…

1
#143 - Harnessing AI For Better Insights with George Whitfield of MIT and FindOurView 40:40

4M ago40:40

40:40

Carol and Erin welcome George Whitfield, an expert in applying AI to the analysis of qualitative data. George discusses the intricate challenges of leveraging language models to interpret expansive open-ended data (like interview transcripts), emphasizing the importance of context and not just keyword or topic identification. They'll dig into the c…

1
Is iPaaS the future for Ivanti Integrations? 11:42

4M ago11:42

11:42

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Workato, Zapier, BMC Remedy. Any use of the software product names is descriptive of the fact that we have experience with the mentioned ITSM and CRM products Although the term Integration Platform as a Service was invited in 2011, the first such services didn't surface in the Iv…

1
How Can We Achieve a Stress-Free Schedule in Our Practice? 30:03

5M ago30:03

30:03

How can you take control over your schedule and make sure it's not running YOU? This episode peels back the layers to reveal the make-or-break role a scheduler plays in any thriving dental practice. Sandy passionately articulates how setting precise production goals and having a clear understanding of individual procedure timings can make all the d…

1
Should I Have My Hygienist Clock Out for No-Shows? 21:50

5M ago21:50

21:50

Are you crumbling under constant patient cancellations and under-utilized hygienists? If so, this episode is a must-listen. Michael and Sandy go into deep dialogue discussing the art of managing the oh-so precious time of hygienists during those inevitable patient drop-offs. The duo shares their insights on the crucial role of effective communicati…

1
#142 - Quantifying Research Impact with Ruby Pryor of Rex 47:44

4M ago47:44

47:44

In this episode Carol and Erin are joined by Ruby Pryor, founder of Rex, a consulting firm specializing in UX research and strategic design. They explore the world of measuring the impact of UX research. with Pryor introducing a four-level impact assessment framework. Ruby shares a four-level assessment framework and the conversation moves to prior…

1
Breaking Down the Decline of New Patients: Causes and Solutions 27:55

5M ago27:55

27:55

Are the new patient numbers in your dental practice declining? Dive into this episode, where Michael and Sandy tackle this pressing issue, shedding light on the alarming trend that many dental practitioners face of dwindling new patient numbers. Sandy brings her expertise to the table, sharing startling real-world experiences of dentists and team m…

1
#141 - The Chaos Theory of Event Networking with Bryan Dosono of eBay 41:10

5M ago41:10

41:10

In this episode of Awkward Silences, Carol and Erin dive into the world of conference networking and planning with Bryan Dosono, a staff UX research lead at eBay known for his extensive experience curating and organizing conference programs. Bryan share insights on how to prepare for conferences such as using apps to schedule meetings and emphasizi…

1
The Power of a Well-Managed Website for Dentists 26:31

5M ago26:31

26:31

Sponsors: Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/ (Docsites is offering $750 off their plans until the end of February, 2024, so be sure to jump on this amazing offer for our lis…

1
The Treatment Coordinator Advantage: A Critical Role for Practice Success 27:37

5M ago27:37

27:37

Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Are you curious about how to elevate patient care and streamline processes in your dental practice? …

1
When to consider a freelance contractor for your Ivanti Neurons ITSM/ITAM system 11:23

5M ago11:23

11:23

If you would have asked that question 28 years ago, the answer would likely have been quite different. You see ITSM has come a long way since the early Helpdesk days. Back then most helpdesk systems were very basic ticket systems that recorded employee information, symptoms, ticket categories, and allowed you to prioritize and assign tickets. Sure …

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Desk Manager Software Podcasts

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