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Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening. Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winnin ...
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People leave managers, not companies. The Building Better Managers podcast provides interviews with leadership professionals on topics including leadership development, leadership coaching, leadership training, productivity, employee retention, communication, culture, and accountability. People come to work every day with a whole host of personal and professional challenges. How can you help create a highly productive workplace where people are engaged, involved, and constantly learning? Joi ...
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Derrick Mains: Transform Your Organization with Dr. D's Insights! | Ep #106
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Are you ready to take your organization to the next level? In our latest podcast episode, we sit down with Emmy award-winning content creator and optimization consultant Derrick Mains. Derrick shares invaluable insights on improving organizational systems, the role of AI in business, and the importance of empathetic leadership. Discover how to crea…
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370: B-Corp COO Offers Leadership Lessons -An Interview with Mark Frein
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In a corporate workplace, leading with empathy and authenticity is crucial for creating a supportive and motivated team. This heart-centered leadership fosters trust, enhances communication, and aligns the team with the company’s mission. Mark Frein, COO of Oyster, emphasizes the importance of continuous learning, self-reflection, and embracing vul…
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369: How to Introduce Yourself as a New Team Manager
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In this episode, we discuss how new team managers can succeed by adopting a mindset of active listening and caring leadership. By building authentic connections and fostering trust, you can create a supportive environment where communication and collaboration thrive. This approach helps inspire confidence, easing your transition into leadership whi…
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Bragging Rights: How to Talk About Your Work Using Purposeful Self-Promotion with Lisa Bragg | Ep #105
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In this enlightening episode of Building Better Managers, host Wendy Hanson engages in a thoughtful conversation with Lisa Bragg, the esteemed author of "Bragging Rights: How to Talk About Your Work Using Purposeful Self-Promotion." They explore the intricate art of self-promotion, providing listeners with invaluable, actionable advice on how to hi…
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368: Shaping the Future for Women of Color - An Interview with Carmen Randolph
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In this episode, Carmen teaches the power of deep emotional intelligence in connecting with and inspiring others, as well as the necessity of courage in upholding one’s values during difficult times. She emphasizes the importance of overcoming biases to build authentic relationships based on understanding and trust. Additionally, Carmen highlights …
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367: The Reason Why Employees Quit Nobody Talks About
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Identifying why your company keeps losing good employees is crucial because retaining top talent is essential for productivity, innovation, and a positive workplace culture. High turnover is costly, both financially and in terms of lost knowledge and experience. By addressing the reasons for departures, you can boost employee satisfaction, engageme…
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366: Discovering Resilience Through Difficulty - An Interview with Carla Fox
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In today's dynamic business environment, resilience is essential for effective leadership, enabling you to navigate challenges with confidence. As a resilient leader, you inspire your team to persevere and transform obstacles into opportunities for growth. Carla Fox, a seasoned finance professional with over 25 years of experience, emphasizes the i…
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365: How to Play Office Politics The Ethical Way...and WIN!
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Navigating the subtleties of office politics is crucial for you, as a leader, to steer through complex scenarios and foster a positive, collaborative environment at work. Embrace your role as a caring leader. Influencing office dynamics doesn't mean pulling strings; it involves thoughtfully acknowledging diverse perspectives and being decisive. Con…
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Elevate Your Leadership Game with Michael Barton's Expert Strategies | Ep #104
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Join us in this enlightening conversation with Michael Barton, a seasoned entrepreneur and executive coach, as we unravel the stages of company maturity and the vital role of leadership in navigating these phases. Michael shares his 25-year journey from a logic-driven consultant to a holistic coach, blending left-brain analytics with right-brain em…
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334: Just Got Hired As a New Manager? Do THIS Week One.
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Making a fantastic first impression in your first week as a new manager is essential! By showcasing your skills, confidence, and positive energy, you can earn your team's trust and respect, creating a motivated and collaborative atmosphere. Clear communication and setting expectations from the start keep everyone aligned and working towards shared …
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When you become a better manager, you’re lifting your entire team by creating a positive work environment where everyone’s excited to give their best. This leads to increased productivity and personal growth within your team, and it's satisfying to see your decisions result in big wins for the company. Being an excellent manager also opens doors to…
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Transforming HR: Insights from Kathi Enderes on Systemic HR | Ep #103
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In this episode, we delve into the transformative journey of systemic HR with Kathi Enderes from the Josh Bersin Company. Kathi shares insights from their comprehensive study involving 7.5 million HR professionals on LinkedIn, revealing a new framework for systemic HR that aligns HR strategies with business outcomes. Discover how leading companies …
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332: This Simple Communication Technique Will Make You A Better Manager
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Ever feel like you're constantly juggling tasks and managing your team, but something's still missing? Imagine unlocking a simple yet powerful technique that can transform how you connect with your team. This isn't just about getting things done; it’s about fostering genuine relationships and boosting morale. Ready to discover this secret ingredien…
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331: Bringing Women to the Table - an Interview with Kristen Palson
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As a caring leader, you understand that promoting women into leadership roles creates a welcoming, innovative space with diverse viewpoints that enhance decision-making and organizational success. Kristen Palson, Chief Operating Officer of the Simmons University Institute for Inclusive Leadership, exemplifies this approach with nearly two decades o…
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Kendall Wallace: Unlocking Workplace Harmony with Bowen Systems Theory | Ep #102
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Unlock the secrets to a harmonious and productive workplace in our latest podcast episode featuring Kendall Wallace. Discover how Bowen Systems Theory can help you understand and improve team dynamics by exploring the influence of family patterns on workplace behavior. Kendall shares her personal journey, practical strategies for managers, and the …
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330: The Future of Leadership and Technology with Jon Fisher - CEO miingl
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Active listening and compassion are vital for understanding, morale, decision-making, and trust in leadership. In this episode, CEO Jon Fisher shares how a personal crisis taught him the importance of these qualities, helping him reconnect with his team. As CEO and Founder of miingl, Inc., Jon revolutionized digital networking with innovations like…
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329: How to Create Positive Work Environments - An Interview with Jennifer Curtin.
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In this episode, Heather chats with Jennifer Curtin, General Manager of The Beatrice, a boutique hotel in downtown Providence, Rhode Island. With nearly a decade of luxury hotel management experience, Jennifer shares her journey from her beginnings with Kimpton Hotels to her roles at the Woodmark Hotel & Still Spa and Hotel Andra. She's a great exa…
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Turning Stress into Resilience: Insights from Dr. G | Ep #101
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Welcome to another insightful episode of "Building Better Managers" with your host, Wendy Hanson. In this episode, Wendy dives deep into the topic of stress and resilience with renowned resilience expert, Dr. Deborah Gilboa, popularly known as Doctor G. Discover how stress, if managed correctly, can be transformed into a tool for resilience and pro…
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328: This One Career Skill Could Change Your Life!
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In this podcast, we explore the transformative power of active listening, a skill that can significantly enhance both leadership and personal relationships. Host Heather Younger discusses how being fully present and empathetic to others' emotions and intentions fosters trust, builds stronger connections, and inspires loyalty.…
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327: This One Career Skill Could Change Your Life!
3:21
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In this podcast, we explore the transformative power of active listening, a skill that can significantly enhance both leadership and personal relationships. Host Heather Younger discusses how being fully present and empathetic to others' emotions and intentions fosters trust, builds stronger connections, and inspires loyalty.…
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Unlock the Power of Data-Driven Leadership with Lora Kyle (Our 100th Episode!) | Ep #100
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In this milestone 100th episode of Building Better Managers, we celebrate with a deep dive into the transformative power of data-driven leadership development. Our special guest, Lora Kyle, VP of Global Talent Development at Chegg, shares invaluable insights on leveraging metrics to amplify HR and L&D efforts. Discover the secrets to gaining C-suit…
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326: The Power of Active Listening Combating Assumptions and Bias
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In this episode, we explore the importance of active listening in the workplace with a compelling scenario between Heather and Gabriela. Heather initially assumes Gabriela's tardiness is due to partying, only to learn that she has been working late from home. This revelation prompts a discussion on how assumptions and biases can harm professional r…
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Celebrating 100 Episodes of Building Better Managers - Clips from Our Top 5 | Special Edition
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Join us for the centennial celebration of 'Building Better Managers' with your host Wendy Hanson, as we look back on the wisdom imparted by our distinguished guests. This milestone episode revisits the top five segments that have made an impact on our listeners, offering a blend of expert insights on culture, leadership, emotional intelligence, and…
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In this episode, Heather explores the inevitability of change in organizations, whether it’s due to new technologies, team restructuring, or market shifts, and how to navigate it effectively through Change Management. Central to this approach is Caring Leadership, a leadership style that emphasizes empathy, support, and understanding. Whether facin…
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Redefining Career Paths with Alisia Gill | Ep #99
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Have you ever felt stuck in your career, unsure whether to seek a new job or embark on an entirely different path? The latest episode of Building Better Managers is a treasure trove of wisdom for anyone standing at this crossroads. Alisia Gill, the founder and CEO of Navista, joins host Wendy Hanson to discuss a topic that resonates with many: care…
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324: Which Comes First: Wisdom or Leadership?
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In this episode Heather speaks with Brian Lord, President of Premiere Speakers Bureau, who shares profound insights on the relationship between wisdom and effective leadership. Emphasizing the importance of seeking wisdom as a foundational element for leadership, Lord underscores the value of curiosity and a continual openness to learning from othe…
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323: The Role of Active Listening When Undergoing Organizational Change
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In this episode, Heather explores the critical role of Active Listening in managing organizational change. She highlights the challenges of change, including uncertainty and fear, and emphasizes that Active Listening goes beyond simply hearing to understanding emotions and perspectives. Research shows gender gaps in feeling heard at work and stress…
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322: How to Reignite Workplace Culture After Return to Work Orders
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In this podcast episode, we delve into strategies for employees facing the return-to-office mandate. Many workers are grappling with the sudden shift from remote to in-office work. Management and the company must learn how to handle this well because many employees are unhappy with this decision. We discuss three essential approaches: promoting ope…
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Cultivating an Inclusive and Productive Workplace Culture with Chrysta Wilson | Ep #98
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It's time to rethink DEI in the workplace with Chrysta Wilson on the Building Better Managers Podcast! Explore how genuine care and emotional intelligence can transform your company's culture and lead to unprecedented growth and innovation. Chrysta's practical framework, LOVE, will guide you through the essential steps of listening, offering suppor…
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321: The Impact of Mission-Driven Leadership: Insights from a Healthcare CEO
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In this insightful podcast episode, Anita Brikman, President and CEO of the Plasma Protein Therapeutics Association (PPTA), shares her compelling career journey bridging healthcare advocacy and association leadership. With a background as a news anchor and medical reporter, Anita discusses the transformative shift into healthcare associations, emph…
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