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People leave managers, not companies. The Building Better Managers podcast provides interviews with leadership professionals on topics including leadership development, leadership coaching, leadership training, productivity, employee retention, communication, culture, and accountability. People come to work every day with a whole host of personal and professional challenges. How can you help create a highly productive workplace where people are engaged, involved, and constantly learning? Joi ...
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Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening. Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winnin ...
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Unveiling DEI: Daisy Auger-Dominguez's Journey from Google to Vice Media | Ep #97
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Join Wendy Hanson as she welcomes DEI expert Daisy Auger-Dominguez to the Building Better Managers podcast for a transformative discussion on the future of workplace culture. Daisy, with her wealth of experience from Google to Vice Media, offers actionable insights on how companies can navigate the "messy middle" and move towards a more inclusive a…
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319: An Inspiring Personal Story About Achieving Your Dreams
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5:43
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In this podcast episode, Heather recounts her early inspiration from Reverend Jesse Jackson's compelling speeches, sparking a desire to communicate with impact. Initially steering towards law, she discovered her passion for public speaking through feedback in mock trials. Transitioning through diverse career paths, Heather honed her skills, drawing…
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318: Is Culture Collision Costing You Customer Loyalty?
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In this episode, we delve into the intricacies of "Culture Collision," a phenomenon where there's a significant disconnect between leadership and customers, resulting in declining sales, lost profits, and negative impacts on local communities. From startups to established corporations, no organization is immune to this challenge, which demands urge…
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AI-Driven Leadership Development: Blessing or Curse? with David Evans | Special Edition
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Are you ready to unlock the potential of AI in your leadership journey? Tune into the Building Better Managers podcast where Wendy Hanson and David Evans, VP of Product at New Level Work, delve into the transformative power of AI in leadership and development. Learn about the cutting-edge Leadership Oracle, AI's role in 360 reports, and how machine…
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Breaking Boundaries: Navigating Non-Linear Growth and Visionary Leadership with Jan Foo | Ep #96
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In this empowering episode of the Building Better Managers podcast, we sit down with Jan Foo, a senior director at Servicenow, to delve into her remarkable career spanning two decades. As we honor Women's Leadership Month, Jan takes us through her experiences at companies like UBS, Cisco, and VMware, and her relentless pursuit of pushing boundaries…
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317: Is Culture Clash Making Your Employees Unhappy?
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In today's episode, we delve into the intricate dynamics of "Culture Clash" within organizations, where unexpected events like mergers or layoffs disrupt the harmony between leadership and employees, sending shockwaves through the company and impacting customer satisfaction. As an advocate for effective leadership and organizational well-being, I s…
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316: Is Culture Slip Unknowingly Infiltrating Your Company Culture?
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In this episode, Heather delves into the often overlooked threat of "Culture Slip" within organizations, where even the most well-intentioned companies can fall victim to its subtle erosion of workplace culture. Through three key steps rooted in the principles of Caring Leadership, she explores how leaders can identify and combat Culture Slip befor…
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Great Advice from a Woman Leader with Charlene Dodson | Ep #95
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Charlene Dodson is the VP of Human Resources for Dollar Tree Stores, serving over 8000+ locations and 100,000 associates. That's a big job! Charlene gives practical advice for new and seasoned women leaders on the importance of having diverse perspectives in the room, especially women and people of color, and the need to speak up and share those pe…
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315: How Organizational Culture Deteriorates And What To Do About It
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In this podcast episode, Heather challenges the belief that organizational culture is fixed by introducing a dynamic 3-step model – Culture Slip, Culture Clash, and Culture Collision. Culture Slip, described as a subtle erosion beneath the surface, is recognized as a silent culture crusher that demands strategic attention. Culture Clash emphasizes …
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314: Why Focusing on Work-Life Integration and Not Balance is Key to Success
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Join us in this insightful episode with Michael A. Grace, President of West Virginia University Hospitals, as he shares over 25 years of healthcare leadership experience. From his role at UPMC Mercy Hospital to his current position, Grace discusses the philosophy of work-life integration, the transformative power of loving what you do, and the art …
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Leading with Vision: Essential Skills for Hiring and Leading with David Dodson | Ep #94
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In this must-listen episode of the Building Better Managers podcast, Wendy Hanson and David Dodson, a Stanford GSB luminary, delve into the art of mastering management in today's complex business environment. Discover the unexpected findings from Dodson's extensive research on market growth and investment success, and learn about the five non-negot…
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313: Navigate and Embrace Change With Success as a Team
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In this podcast episode, Heather Younger, author of "The Art of Caring Leadership," guides us through the essential steps to navigate and embrace change successfully as a team through the lens of caring leadership. Heather introduces a 3-step change model, beginning with the importance of 'Setting Your Mind' by overcoming mental barriers to effecti…
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312: The People Side of Organizational Change
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In this episode of the "Leadership with Heart" podcast, Heather R Younger shares a poignant story about a concealed Golden Buddha in Thailand, drawing parallels to the hidden potential within individuals and organizations during times of change. Reflecting on a recent retreat experience, Heather emphasizes the importance of recognizing and unlockin…
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Elevated Talent Acquisition: Tips for Successful Hiring in 2024 with Ken Schmitt | Ep #93
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Welcome to a new episode of Building Better Managers! I’m your host, Wendy Hanson, and I’m very excited to introduce today’s guest – TurningPoint Recruiting Founder and CEO, and author of The Practical Optimist: An Entrepreneurial Journey Through Life's Turning Points, Ken Schmitt. In this episode, Ken and I take a deep dive into the current landsc…
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311: Human-Centric Approaches in Government and in Tech
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In this episode of the "Leadership with Heart Podcast," Heather R. Younger engages in a compelling conversation with Tracey Barnes, Chief Information Officer at the State of Indiana. Together, they explore the critical importance of human-centric approaches in both government and the tech industry. Tracey shares his insights on leading with empathy…
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310: Why Coaches Should Get Active Listening Certified
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In this episode, Heather has an insightful conversation with two of the six founding facilitators of the Certified Active Listening Program: Jen Fox and Chris McAuley. Chris McAuley has over 35 years of business experience as a successful manager, leader, and business owner, Chris experienced firsthand the value of creating conscious connections wi…
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Navigating Leadership Challenges in 2024: Insights from New Level Work Coaches | Ep #92
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Welcome to a brand new episode of Building Better Managers! As we step into 2024, join us for an insightful conversation with Daphna Gale and Rachel Peterson, seasoned coaches from New Level Work. Formerly known as BetterManager. In this episode, our hosts share the latest insights gleaned from coaching leaders across the globe, shedding light on t…
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309: Why Leaders Should Get Active Listening Certified
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In this episode, Heather has an insightful conversation with four of the six founding facilitators of the Certified Active Listening Program: Sherry Martin, Mike Chanat, Laurent Pierre JR, and Kaydie Paschall. Each of these accomplished individuals offers a distinctive perspective on their motivations for obtaining the certification and how they in…
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What Is a Culture Team? In this episode, Heather explores the pivotal role of employees in shaping and preserving a positive organizational culture. She introduces Culture Teams, emphasizing the intentional effort and employee buy-in required for great cultures. Heather highlights the responsibilities of employee-led culture teams, spanning cultura…
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New Year - New Level Work with Sonja Lutz | Ep #91
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Welcome to 2024 and our first episode of the year with your host, Wendy Hanson, and our very special guest, Sonja Lutz, New Level Work (formerly BetterManager), CMO. In this episode, we will introduce the idea behind re-naming the company and the exciting focus of our marketing in the future. New Level Work is a tech-enabled coaching solution that …
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307: A Beginners Guide to Culture Change - An Interview with Christinne Johnson, First Bank
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In this episode, join us for a captivating conversation with Christinne Johnson, a seasoned strategic leader with over 25 years of experience in the banking industry, formerly the CHRO of FirstBank. Having a wide range of knowledge in Human Resources, Christinne shares insights into her dynamic career, emphasizing her role in navigating FirstBank t…
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306: 5 Steps To Create an Employee Led Culture Team
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What's the key to a great culture team? In this podcast episode, Heather Younger, author of The Art of Active Listening and The Art of Caring Leadership, guides Caring Leaders through the daunting task of creating a Culture Team. Heather outlines the five crucial steps to establish an effective organizational culture team, covering aspects such as …
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305: Balancing Vision and Metrics: Tracey Jenkins' Playbook for HR Leadership
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In this engaging episode, Heather R. Younger interviews Tracey Jenkins, the HR leader for Sodexo's sports and entertainment business in North America. Tracey discusses the impactful strategies that revitalized Sodexo's growth after the challenges of the COVID-19 pandemic. With a workforce of over 26,000, predominantly casual or part-time, Tracey ex…
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304: Professionally Personal: A Year in Review, A Year in Preview
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Dive into a captivating exploration of workplace culture, professional triumphs, and personal revelations in this podcast that bridges the gap between the years 2023 and 2024. Join Heather on a journey filled with LinkedIn Courses, impactful events, and the launch of a groundbreaking book, "The Art of Active Listening." From virtual team meetings t…
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Laughing into the Future: Exploring AI, Humor, and Learning with Melissa Looney | Ep #90
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Join Wendy Hanson and Melissa Looney on "Building Better Managers" for a lively exploration of AI and humor. Melissa, a learning professional and doctoral candidate, unveils the evolving role of AI in higher education, spotlighting the curiosity around generative AI like ChatGPT. Delve into the profound impact of humor in instructional settings, wh…
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303: This Caring Leader Transformed Pain into Purpose
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In this compelling episode of the Leadership with Heart Podcast, Maureen Leahy, Chief Clinical Officer at Sharon S. Richardson Community Hospice, shares her profound journey as a seasoned healthcare professional and a resilient individual. From pioneering hospice services in the U.S. to her impactful role at SSRCH, Maureen's path has been marked by…
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302: Where Are You on The Art of Active Listening Journey?
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In this engaging episode, Heather guides you on an exploration of "The Art of Active Listening." Join her as she unveils a diverse array of products, content, and services tailored to individuals at every stage of their journey. Whether you're a solo employee or the leader of a thriving enterprise, Heather has curated resources that cater to everyo…
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2024 Trends: A Deep Dive into AI Tools for Leaders with Denise Brosseau | Ep #89
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In this episode of "Building Better Managers," host Wendy Hanson welcomes special guest Denise Brosseau to discuss the exciting world of AI tools in leadership. Denise shares her favorite tools, from Chat GPT to otter.ai, Canva, Grammarly, pi.ai, and perplexity.ai. Explore how these tools can be game-changers in content creation while navigating po…
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Join Heather on this powerful episode where she reflects back on the last 300 episodes and the journey that has been Leadership with Heart. From the inaugural episode to the latest installment, she revisits pivotal moments that have shaped this podcast. Join her in this concise reflection on the evolution of the podcast, and her favorite episodes a…
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300: What Happens When Compassionate Leadership Intersects With Purpose - An Interview With John Crowley
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In this riveting episode, we unravel the extraordinary story of John F. Crowley, Executive Chairman of Amicus and former CEO from 2005 to 2022. When two of his children were diagnosed with Pompe disease in 1998, a severe neuromuscular disorder, John's life took a profound turn. Leaving his role at Bristol-Myers Squibb, he became an entrepreneurial …
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