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Leveraging the Laboratory

Mayo Clinic Laboratories

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A Mayo Clinic podcast for administrators, outreach managers, and laboratory professionals hosted by Jane Hermansen, outreach manager at Mayo Clinic Laboratories, on how to best leverage and optimize the laboratory for patients, clients, and staff. Note: Podcasts will not play back on Internet Explorer. Please use an alternative web browser or listen from your mobile device on a preferred listening app.
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Bag Fjendens Linjer

Esben Nicolajsen & Morten Vikær Hermansen

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Elbanovic og Morten får hver 14. dag besøg af en gæst, som har en speciel indsigt i en verden af battlerap, på den ene eller anden måde. Der bliver taget en snak med ham/hende og bliver lidt klogere på hvad der foregår i dansk såvel som udenlandsk battlerap
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show series
 
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with Camille Jewell, outpatient laboratory service technician at Mayo Clinic. They discuss how laboratory outreach programs can incorporate outcall or home phlebotomy to help prevent hospital re…
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by Mark Kjer, supervisor of technologist support at Mayo Clinic Laboratories. They discuss the different perspectives of the outreach program from the laboratory’s operational and technical l…
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At 16 years old, Isak Schmidley is the youngest person to have passed the American Society for Clinical Pathology’s (ASCP) Medical Laboratory Scientist certification exam. In addition to attending high school, Isak is enrolled in college graduate classes and works as a medical laboratory scientist at a hospital in Louisiana. In this episode of Mayo…
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton. They discuss how to proactively manage the variety of patient requests and interactions that occur in an outreach lab…
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton. Their discussion focuses on advocating for the laboratory, lab careers, and the value of lab testing. Their discussio…
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with Dan Nelson, a Mayo Clinic contract employee and laboratory connectivity expert. They discuss the unique needs and challenges that outreach labs face with information technology (IT) systems…
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton. They discuss how an outreach program can work with its customers on process improvements by using periodic visits and…
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with Erin Hoffman, division director of hospital sales and services at Mayo Clinic Laboratories. They discuss the value of the hospital laboratory, the challenges and opportunities facing communi…
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with Shannon Bennett, director of regulatory affairs for the Department of Laboratory Medicine and Pathology at Mayo Clinic. They discuss the complex and changing environment of laboratory indust…
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with vice president of sales and services John Heywood about the important role of sales within an outreach program. Specific topics of discussion include: How sales teams can elevate and grow la…
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about creating a positive customer service experience in the outreach laboratory. Specific topics of discussion include…
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with Andrew Tofilon, director of marketing at Mayo Clinic Laboratories. They discuss integrated marketing strategies for the outreach laboratory. Specific topics of discussion include: Aligning m…
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with Nikola Baumann, Ph.D., co-director of the Central Clinical Laboratory and Central Processing Laboratory at Mayo Clinic. They discuss specimen challenges that may arise within an outreach lab…
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with quality management coordinator Kate Pearce about optimizing preanalytic quality for specimens received from outreach laboratory customers. Specific topics of discussion include: What to cons…
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about industry trends. In the past year, the health care industry has faced many challenges, especially in the laborato…
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about key performance indicators (KPIs). KPIs for a laboratory department should include outreach-specific KPIs, which …
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In this episode of Mayo Clinic Laboratories “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about supplies. Having appropriate supplies is the critical first step in collecting and preserving specimens. During th…
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On this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager, returns with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton to chat about National Medical Laboratory Professionals Week, April 23–29. During the discussion, they weigh in on: How the weeklong celebration …
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On this episode of Mayo Clinic Laboratories “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, sits down with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton to delve deeper into the world of outreach program management. As true pioneers of the department at Mayo Clinic, El…
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In this episode of Mayo Clinic Laboratories “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, and Shannon Bennett, director of regulatory affairs for Mayo Clinic’s Department of Laboratory Medicine and Pathology, discuss the ever-changing regulatory environment, its impact on outreach laboratori…
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In this episode of the "Leveraging the Laboratory" podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, discusses courier options and logistics with outreach colleagues Brianne Newton and Ellen Dijkman Dulkes. They highlight what needs to be considered when choosing a courier service and how to leverage the courier partnershi…
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In the inaugural episode of the "Leveraging the Laboratory" podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by outreach colleagues Brianne Newton and Ellen Dijkman Dulkes. They discuss their laboratory backgrounds, the history and importance of laboratory outreach, and how their work can support the growth of h…
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In Episode 21 of the Life-Sized City podcast, Mikael Colville-Andersen engages his friend Bianca Hermansen - Danish architect, urbanist and thinker - in the idea of The Erotic City from an urbanist perspective. Eroticism, sensuality and intimacy are incredibly human needs but how does urban design allow them to thrive and flourish? To what extent d…
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Pinar Pinzuti is a cycling advocate based in Milan. A veritable powerhouse of spreading the word about the importance of reestablishing the bicycle as transport in our cities. Pinar started the Fancy Women Bike Ride in Izmir, Turkey in 2013 and, in 2021, there were 150 rides in thirty countries. In this conversation with Mikael, Pinar discusses the…
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Episode 19: What is slow, life-sized travel? On a visit to an off-the-grid tiny house in the Helsinki archipelago, Mikael discusses the idea with his friend, Carl Honoré. Carl is an author, broadcaster and the man who started the global Slow Movement. While Mikael has been thinking about Life-sized Travel for years, Carl has also been playing aroun…
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Mikael interviews the Chief Design Officer for Helsinki, Hanna Harris. Not many cities have a Chief Design Officer. Helsinki was the first city in the world to create the position back in 2016. The question shouldn’t be “should we get a CDO in our city” but rather “why don’t we have one already?!”In Ep 15, Mikael interviews Deputy Mayor of Helsinki…
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Mikael meets up with his friend, Danish architect, urbanist and thinker, Bianca Hermansen again. This time to talk long and hard about the importance of urban greenery.They cover... brace yourself… - How urban greenery is patriarchal - and based on outdated policies dictated by men so walking around a city with pollen allergies is basically having …
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Mikael has a conversation with his friend and colleague Bianca Hermansen - Danish architect and urban planner - about the oft used phrase “Democratic Design”. What it is supposed to mean and whether or not we’re anywhere close to actually doing it properly. They’re not optimistic. Urban design and planning are falling even farther behind despite th…
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Mikael interviews Deputy Mayor of Helsinki, Anni Sinnemäki. She is basically the politician you wish you could vote for in your city. They had an all-round conversation about her visions for where Helsinki is headed. Carbon neutrality, a zero carbon future, energy transition, the folly of biomass, the ridiculousness of e-scooters, cycling design, m…
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Mikael discusses the state of the urban cycling nation in Paris with urban designer and mobility consultant Romain Loubiére while sitting on the canal in the spring sunshine on Canal Saint-Martin. They talk about how to tackle the all-dominant traffic engineering culture, the necessity of human observation in traffic planning, Paris’ investment in …
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We've spent outrageous amounts of time and money trying to engineer the weather out of our lives. We suffer from Climaphobia - not a phobia of extreme weather - just the regular stuff that happens outside your home wherever you may live. Changing peoples' perception is the greatest challenge facing our work to modernise our cities. Understanding wh…
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Mikael has a conversation with Canadian writer and thinker, Carl Honoré, about the Slow Movement, ageing, the COVID19 pandemic and how it all relates to urbanism. You can watch the video of this conversation on the Life-Sized City youtube channel at:https://www.youtube.com/watch?v=JUPJzUyEFmo&ab_channel=TheLife-SizedCity…
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Mikael reads aloud from the Bicycle Urbanism by Design chapter in his book “Copenhagenize - the definitive guide to global bicycle urbanism” - available wherever you buy your books. Using Design Thinking and basic design principles to improve our streets and our cities is paramount - and far more effective than the tired, old-fashioned profession o…
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How can we design a skateboard-friendly city? Is there a template? What cities are ahead of the curve? What are the benefits? You don’t have to be a skateboarder to listen to this episode about Skateboard Urbanism. This is about skateboarding culture but it is also about design, public space, youth culture, citizen engagement, gender and the simple…
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With the rise of a new terrorism typology - one that brutally employs vehicles to mow down pedestrians and cyclists - I am wondering if the sudden physical changes appearing in cities might be positive. As more barriers are put into place to stop this threat, are we creating better cities? Is there a design guide for this change? I interview Holly …
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