A Mayo Clinic podcast for administrators, outreach managers, and laboratory professionals hosted by Jane Hermansen, outreach manager at Mayo Clinic Laboratories, on how to best leverage and optimize the laboratory for patients, clients, and staff. Note: Podcasts will not play back on Internet Explorer. Please use an alternative web browser or listen from your mobile device on a preferred listening app.
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Elbanovic og Morten får hver 14. dag besøg af en gæst, som har en speciel indsigt i en verden af battlerap, på den ene eller anden måde. Der bliver taget en snak med ham/hende og bliver lidt klogere på hvad der foregår i dansk såvel som udenlandsk battlerap
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with Camille Jewell, outpatient laboratory service technician at Mayo Clinic. They discuss how laboratory outreach programs can incorporate outcall or home phlebotomy to help prevent hospital re…
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by Mark Kjer, supervisor of technologist support at Mayo Clinic Laboratories. They discuss the different perspectives of the outreach program from the laboratory’s operational and technical l…
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Engaging the Next Generation of Lab Professionals
18:21
18:21
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At 16 years old, Isak Schmidley is the youngest person to have passed the American Society for Clinical Pathology’s (ASCP) Medical Laboratory Scientist certification exam. In addition to attending high school, Isak is enrolled in college graduate classes and works as a medical laboratory scientist at a hospital in Louisiana. In this episode of Mayo…
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Managing Outpatient Interactions Beyond the Phlebotomy Setting
23:27
23:27
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23:27
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton. They discuss how to proactively manage the variety of patient requests and interactions that occur in an outreach lab…
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton. Their discussion focuses on advocating for the laboratory, lab careers, and the value of lab testing. Their discussio…
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Technology Needs and Challenges in the Outreach Lab
22:49
22:49
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22:49
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with Dan Nelson, a Mayo Clinic contract employee and laboratory connectivity expert. They discuss the unique needs and challenges that outreach labs face with information technology (IT) systems…
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Using Data-Driven, In-Person Discussions to Support Outreach Clients
19:39
19:39
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19:39
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton. They discuss how an outreach program can work with its customers on process improvements by using periodic visits and…
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Conveying the Value of the Hospital Laboratory
16:05
16:05
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16:05
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with Erin Hoffman, division director of hospital sales and services at Mayo Clinic Laboratories. They discuss the value of the hospital laboratory, the challenges and opportunities facing communi…
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with Shannon Bennett, director of regulatory affairs for the Department of Laboratory Medicine and Pathology at Mayo Clinic. They discuss the complex and changing environment of laboratory indust…
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Driving Change and Growth Through the Laboratory Sales Team
21:30
21:30
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21:30
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with vice president of sales and services John Heywood about the important role of sales within an outreach program. Specific topics of discussion include: How sales teams can elevate and grow la…
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How to Create a Positive Customer Experience
20:59
20:59
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about creating a positive customer service experience in the outreach laboratory. Specific topics of discussion include…
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Marketing Strategies and Considerations for the Outreach Laboratory
23:46
23:46
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with Andrew Tofilon, director of marketing at Mayo Clinic Laboratories. They discuss integrated marketing strategies for the outreach laboratory. Specific topics of discussion include: Aligning m…
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Safeguarding Specimen Integrity and Managing the Unexpected
19:31
19:31
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with Nikola Baumann, Ph.D., co-director of the Central Clinical Laboratory and Central Processing Laboratory at Mayo Clinic. They discuss specimen challenges that may arise within an outreach lab…
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Maintaining Quality Within an Outreach Program
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with quality management coordinator Kate Pearce about optimizing preanalytic quality for specimens received from outreach laboratory customers. Specific topics of discussion include: What to cons…
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about industry trends. In the past year, the health care industry has faced many challenges, especially in the laborato…
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KPIs: If you can’t measure it, you can’t manage it
25:44
25:44
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In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about key performance indicators (KPIs). KPIs for a laboratory department should include outreach-specific KPIs, which …
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Best practices for managing outreach supplies
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In this episode of Mayo Clinic Laboratories “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about supplies. Having appropriate supplies is the critical first step in collecting and preserving specimens. During th…
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Why laboratory professionals should embrace the spotlight during Lab Week
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On this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager, returns with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton to chat about National Medical Laboratory Professionals Week, April 23–29. During the discussion, they weigh in on: How the weeklong celebration …
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How to grow your career in outreach management
23:27
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23:27
On this episode of Mayo Clinic Laboratories “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, sits down with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton to delve deeper into the world of outreach program management. As true pioneers of the department at Mayo Clinic, El…
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Making sense of an ever-changing regulatory environment
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In this episode of Mayo Clinic Laboratories “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, and Shannon Bennett, director of regulatory affairs for Mayo Clinic’s Department of Laboratory Medicine and Pathology, discuss the ever-changing regulatory environment, its impact on outreach laboratori…
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Fostering an effective courier relationship
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In this episode of the "Leveraging the Laboratory" podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, discusses courier options and logistics with outreach colleagues Brianne Newton and Ellen Dijkman Dulkes. They highlight what needs to be considered when choosing a courier service and how to leverage the courier partnershi…
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In the inaugural episode of the "Leveraging the Laboratory" podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by outreach colleagues Brianne Newton and Ellen Dijkman Dulkes. They discuss their laboratory backgrounds, the history and importance of laboratory outreach, and how their work can support the growth of h…
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The Erotic City - a conversation with Bianca Hermansen exploring sensuality in urbanism - Ep 21
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In Episode 21 of the Life-Sized City podcast, Mikael Colville-Andersen engages his friend Bianca Hermansen - Danish architect, urbanist and thinker - in the idea of The Erotic City from an urbanist perspective. Eroticism, sensuality and intimacy are incredibly human needs but how does urban design allow them to thrive and flourish? To what extent d…
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Empowering Women to Cycle - A conversation with Pinar Pinzuti Ep 20
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1:04:13
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Pinar Pinzuti is a cycling advocate based in Milan. A veritable powerhouse of spreading the word about the importance of reestablishing the bicycle as transport in our cities. Pinar started the Fancy Women Bike Ride in Izmir, Turkey in 2013 and, in 2021, there were 150 rides in thirty countries. In this conversation with Mikael, Pinar discusses the…
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Slow, Life-sized Travel - a conversation with Carl Honoré Ep 19
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Episode 19: What is slow, life-sized travel? On a visit to an off-the-grid tiny house in the Helsinki archipelago, Mikael discusses the idea with his friend, Carl Honoré. Carl is an author, broadcaster and the man who started the global Slow Movement. While Mikael has been thinking about Life-sized Travel for years, Carl has also been playing aroun…
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Hanna Harris - Chief Design Officer for Helsinki - Ep 18
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Mikael interviews the Chief Design Officer for Helsinki, Hanna Harris. Not many cities have a Chief Design Officer. Helsinki was the first city in the world to create the position back in 2016. The question shouldn’t be “should we get a CDO in our city” but rather “why don’t we have one already?!”In Ep 15, Mikael interviews Deputy Mayor of Helsinki…
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Urban Greenery NOW!! A conversation with Bianca Hermansen Ep17
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53:24
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Mikael meets up with his friend, Danish architect, urbanist and thinker, Bianca Hermansen again. This time to talk long and hard about the importance of urban greenery.They cover... brace yourself… - How urban greenery is patriarchal - and based on outdated policies dictated by men so walking around a city with pollen allergies is basically having …
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A conversation with Bianca Hermansen about Democratic Design in Cities - Ep 16
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46:41
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Mikael has a conversation with his friend and colleague Bianca Hermansen - Danish architect and urban planner - about the oft used phrase “Democratic Design”. What it is supposed to mean and whether or not we’re anywhere close to actually doing it properly. They’re not optimistic. Urban design and planning are falling even farther behind despite th…
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A Conversation with Anni Sinnemäki - Deputy Mayor of Helsinki - Ep15
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Mikael interviews Deputy Mayor of Helsinki, Anni Sinnemäki. She is basically the politician you wish you could vote for in your city. They had an all-round conversation about her visions for where Helsinki is headed. Carbon neutrality, a zero carbon future, energy transition, the folly of biomass, the ridiculousness of e-scooters, cycling design, m…
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The State of the Urban Cycling Nation in Paris - Ep 14
36:41
36:41
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Mikael discusses the state of the urban cycling nation in Paris with urban designer and mobility consultant Romain Loubiére while sitting on the canal in the spring sunshine on Canal Saint-Martin. They talk about how to tackle the all-dominant traffic engineering culture, the necessity of human observation in traffic planning, Paris’ investment in …
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Climaphobia - The B-Movie We're Forced to Watch Ep13
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18:24
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We've spent outrageous amounts of time and money trying to engineer the weather out of our lives. We suffer from Climaphobia - not a phobia of extreme weather - just the regular stuff that happens outside your home wherever you may live. Changing peoples' perception is the greatest challenge facing our work to modernise our cities. Understanding wh…
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The Social Ideology of the Motorcar - Mikael reads the essay by André Gorz Ep12
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23:45
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Mikael reads aloud from the 1973 essay, The Social Ideology of the Motorcar, by French-Austrian philosopher André Gorz. It is a seminal work that is just as relevant today as it was back then and it has been a big influence on Mikael's work in urbanism.By Mikael Colville-Andersen
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The Slow Movement, Aging and COVID19 - How it All Relates to Urbanism Ep11
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55:01
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Mikael has a conversation with Canadian writer and thinker, Carl Honoré, about the Slow Movement, ageing, the COVID19 pandemic and how it all relates to urbanism. You can watch the video of this conversation on the Life-Sized City youtube channel at:https://www.youtube.com/watch?v=JUPJzUyEFmo&ab_channel=TheLife-SizedCity…
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Bicycle Urbanism by Design - excerpt from the book Copenhagenize Ep10
30:56
30:56
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Mikael reads aloud from the Bicycle Urbanism by Design chapter in his book “Copenhagenize - the definitive guide to global bicycle urbanism” - available wherever you buy your books. Using Design Thinking and basic design principles to improve our streets and our cities is paramount - and far more effective than the tired, old-fashioned profession o…
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Vancouver, Tall Buildings and Brent Toderian Ep09
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By Mikael Colville-Andersen
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By Mikael Colville-Andersen
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Beirut Inc. - Designing a Non-Place Through Rampant Privatization Ep07
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By Mikael Colville-Andersen
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By Mikael Colville-Andersen
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By Mikael Colville-Andersen
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Fighting Climate Change with Cities - and Positivity EP04
1:16:52
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By Mikael Colville-Andersen
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By Mikael Colville-Andersen
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By Mikael Colville-Andersen
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Designing Skateboard-friendly Cities - EP02
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How can we design a skateboard-friendly city? Is there a template? What cities are ahead of the curve? What are the benefits? You don’t have to be a skateboarder to listen to this episode about Skateboard Urbanism. This is about skateboarding culture but it is also about design, public space, youth culture, citizen engagement, gender and the simple…
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With the rise of a new terrorism typology - one that brutally employs vehicles to mow down pedestrians and cyclists - I am wondering if the sudden physical changes appearing in cities might be positive. As more barriers are put into place to stop this threat, are we creating better cities? Is there a design guide for this change? I interview Holly …
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Vi har fået besøg af en kær ven af programmet, nemlig Jøden. Han er første mand på besøg i sæson 3, hvor Elbanovic er kommet hjem fra USA. Vi taler en heeeel masse freestyle, om karneval i Aalborg og om dårlige linjer. https://bagfjendenslinjer.files.wordpress.com/2016/09/s3e1-jc3b8den-fc3a6rdig-mp3.mp3…
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I dette afsnit taler Morten med Henrik Østergaard og René Persson om verdens nok største engelsksprogede battleliga, URL. https://bagfjendenslinjer.files.wordpress.com/2016/08/url-afsnit-bfl.mp3By Esben Nicolajsen & Morten Vikær Hermansen
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I dette afsnit taler Morten en smule om Don’t Flop sammen med Henrik Østergaard og René Persson. Lyt med! https://bagfjendenslinjer.files.wordpress.com/2016/08/bfl-afsnit-dont-flop.mp3By Esben Nicolajsen & Morten Vikær Hermansen
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Vi starter sæson 2 mens Elbanovic er i USA. Det sker med René Persson og Henrik Østergaard som eksperter. https://bagfjendenslinjer.files.wordpress.com/2016/03/bfl-s2e2-samletttt.mp3By Esben Nicolajsen & Morten Vikær Hermansen
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Vi starter sæson 2 mens Elbanovic er i USA. Det sker med René Persson og Henrik Østergaard som eksperter. https://bagfjendenslinjer.files.wordpress.com/2016/03/bfl-s2e1-samlet.mp3By Esben Nicolajsen & Morten Vikær Hermansen
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Elbanovic tager til USA. Vi runder verden i battlerap inden han tager afsted. https://bagfjendenslinjer.files.wordpress.com/2016/03/pacc8a-gensyn-elbanovic.mp3By Esben Nicolajsen & Morten Vikær Hermansen
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