This is IAOP PULSEcast, where we explore topics big and small affecting the world of collaborative partnerships. From AI and RPA to governance, contracts, digital technologies, outsourcing, impact sourcing and more, PULSEcast covers the latest trends and best practices to keep you educated and informed. http://www.iaop.org
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Episode 28 - A View from the C-Suite: Suzanne Leopoldi-Nichols
37:34
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In this episode, Mark Voytek sits down with Suzanne Leopoldi-Nichols. Suzanne is an expert on Next-Gen Shared Services (NGSS) and Global Business Services (GBS). She is a seasoned executive leader with an extensive background in transforming and optimizing GBS organizations across various industries. With more than two decades of experience, Suzann…
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Episode 27 - A View from the C-Suite: Kate Vitasek
29:57
29:57
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In the first podcast in the series, IAOP's Chief Advisor of Thought Leadership, Mark Voytek, sits down with Kate Vitasek, an international authority for her award-winning research and Vested® business model for highly collaborative relationships. Vitasek, a Faculty member at the University of Tennessee, has been lauded by World Trade Magazine as on…
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Episode 26 - Post-Pandemic Outsourcing: How Changes to Delivery Models Have Impacted Master Services Agreements
56:43
56:43
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From OWS23 Speakers:Peter George, Partner, Baker McKenzieSam Kramer, Partner, Baker McKenzieThe pandemic has had significant impact on outsourcing, particularly with respect to service delivery models and the work from home practices. In addition, the increased use of digital technologies, robotic process automation and artificial intelligence to m…
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Episode 25 - IAOP's CEO sits down with...Susanne Richter-Wills, VP of Partnerships EMEA at ScaleHub
14:29
14:29
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In this episode of PULSEcast, IAOP's CEO, Debi Hamill, sits down with Susanne Richter-Wills, the VP of Partnerships EMEA at ScaleHub, to discuss crowdsourcing and the advantage of collective intelligence - both artificial and human - in bringing humans into the loop in new ways.
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Episode 24 - IAOP's CEO sits down with...Vinny Sanchez, Global Co-Chair, Technology Transactions and Strategic Sourcing at DLA Piper
21:45
21:45
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In the next installment of the 'sits down with' series, Debi Hamill, IAOP's CEO, has a chat on digital technologies, transformation and what it all means for the industry's future with Vinny Sanchez, the Global Co-chair of DLA Piper's Technology Transactions and Strategic Sourcing practice, who is highly recognized as a leading technology and outso…
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Episode 23 - IAOP's CEO sits down with...Sandrine Asseraf, Group Managing Director North America and ESG, Webhelp
21:56
21:56
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In the third installment of the 'sits down with' series, Debi Hamill, IAOP's CEO, has a chat with Sandrine Asseraf, Group Managing Director North America and ESG, Webhelp related to her specific focus on Environmental, Social & Governance (ESG). As a global outsourcer operating in over 55 countries, Webhelp is uniquely placed to implement scalable …
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Episode 22 - IAOP's CEO sits down with...Kevin Parikh, CEO and Chairman of Avasant
18:43
18:43
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IAOP's CEO, Debi Hamill, sits down with Kevin Parikh, CEO and Chairman of Avasant. Kevin is widely acknowledged as a global thought leader, futurist, and expert on digital business strategies, technological solutions, innovation and business transformation. An avid philanthropist, and Chairman of the Avasant Foundation, Kevin is dedicated to initia…
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Episode 21 - IAOP's CEO sits down with...Michel Janssen, Chief Research Officer, Everest Group
15:44
15:44
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Debi Hamill sits down with, Michel Janssen, Chief Research Officer and co-founder of Everest Group’s research practice to take a sneak peek at the results of our survey "It's Not a Talent War, It's a New Reality" that was recently completed in partnership with IAOP. This research addresses the major concern that all organizations want to get to the…
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Episode 20 - Digital Transformation & Cloud Survey Results: The Future of Enterprise Data
1:00:20
1:00:20
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The need for businesses to be agile, innovative, and data-savvy to compete and thrive emerges loud and clear, but so, too, do concerns around privacy, security, and integration with legacy IT systems. In its sixth year, Baker McKenzie’s Digital Transformation & Cloud Survey captures major trends and attitudes toward the use of data through a global…
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SPECIAL SUMMIT EPISODE: How Digital Enterprises are Redefining Supplier Management Excellence
32:18
32:18
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From OWS21 As organizations face unprecedented economic uncertainty and market pressures, a strong supplier eco-system is viewed as a strategic advantage today. It’s becoming increasingly apparent, especially in the post-pandemic world, that digitally-enabled businesses have a clear edge when it comes to managing and nurturing supplier relationship…
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Episode 19 - A Conversation with Alex Rochlitz from Google on Impact Sourcing
42:06
42:06
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In this PULSEcast episode, IAOP CEO, Debi Hamill, chats with Alex Rochlitz, Vendor Strategy and Execution Partner at Google, about impact sourcing and how it works in the outsourcing industry. Throughout his career, Alex has helped shape the outsourcing strategy and operations at some of Fortune 500s most notable brands. Now, at Google, he manages …
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Episode 18 - Regulations & Compliance in the New Normal
31:21
31:21
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REGULATIONS & COMPLIANCE IN THE NEW NORMAL Moderator: John Bree, Chief Evangelist and CRO, Supply Wisdom Panelists: Alpa Inamdar, Head of Third Party Governance Advisory, BNY Mellon Michael Nacarato, COP, IAOP's Buy-Side Ambassador Jennifer Duest, Associate Director, Vice President, Corporate Insurance and Global Third-Party Risk Manager, Wellingto…
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Episode 17 - Procurement Transformation: Unlocking the Full Potential of Third-Party Relationships at Hanover Insurance
37:14
37:14
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Suraj Prashad, Vice President and Head of Strategic Sourcing, Hanover Insurance Mark Voytek, Chief Customer Officer, SirionLabs Most organizations today rely on a complex ecosystem of external third parties/suppliers. The traditional Third Party Risk Management (TPRM) approach has focused on the compliance and regulatory aspects - while still impor…
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Episode 16 - Governance Reimagined: Enabling Business Agility in the Digital Enterprise
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46:34
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PART 1 - Kevin Parikh, Chairman & CEO, Avasant PART 2 - Rawle Howard, AVP & Chief Procurement Officer, Howard University; Anupam Govil, Partner, Avasant; Joe Frampus, Partner, Avasant; Michael Serghiou, Director, Professional Services & Externalization, Merck In the era of Digital Transformation, our vendor relationships have become increasingly co…
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Episode 15 - COVID Impact on Work and the Workplace
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21:39
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Join us as we discuss what we’ve learned from working from home, what’s emerging and most importantly, what’s possible, with workplace expert, Kate North from Colliers.
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Episode 14 - Has Covid Increased the Divide Between Retailers
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The Covid-19 outbreak is first and foremost a health crisis that has impacted the lives of tens of millions across the globe. However, it has also had a growing and lasting impact on the global economy. The world that emerges post the battle may look very different from the one we lived in before the pandemic began, and will shape our world for yea…
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Episode 13 - Doing Well By Doing Good: The Future of Impact Sourcing
59:59
59:59
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Moderator: Jon Browning, CEO, Global Mentorship Initiative Panelists: Maryana Iskander, CEO, Harambee Youth Employment Accelerator; Dan Lang, Senior Vice Preseident, Sutherland; Stacie Herring, VP, Consumer Services Experience, Intuit Impact Sourcing not only presents enormous opportunity for professional advancement of marginalized communities thr…
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Episode 12 - A Conversation with IAOP's Board: Impact, Trends and a Roadmap for the Future
1:00:02
1:00:02
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The COVID-19 pandemic is more than just a health crisis; its ripple effect is impacting all of us and our work. Though there is no real playbook—and no predicting the future—at this pivotal moment, there are clear choices to make. Members of IAOP’s Strategic Advisory Board, representing the key stakeholder groups—buyers, providers and advisors—come…
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Episode 11 - How Digital Disrupts Outsourcing
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48:25
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Digital brings new, exciting market opportunities that increase service providers relevance. However, the increasing use of automation, AI/ML and cognitive computing are changing the outsourcing core, its people. Digital is not the same game with new rules. It is a new game. While traditional outsourcing responds to five client needs of advisory/de…
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Episode 10 - Sourcing for Agile - A Deep Dive into Innovative Sourcing Methods
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This comes from a popular OWS2.0 session entitled Sourcing for Agile - A Deep Dive into Innovative Sourcing Methods to Drive Value from Agile Development and Still Hold Vendors Accountable for Outcomes, presented by Boris Abezgauz, Partner, PwC Strategy& and Skanda Janakiram, Manager, Strategy, PwC Strategy&.…
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Episode 8 - Enterprise Sourcing & Lifecycle Risk Management
57:17
57:17
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Episode 7 - The Employee Resource Group Movement
57:40
57:40
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57:40
Brought to you by IAOP's Women Empowerment, Leadership and Diversity Chapter.
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Episode 6 - The Evolution of Socially Responsible Outsourcing
58:32
58:32
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The IAOP SRO Chapter held a webinar August 20, 2019 on The Evolution of Socially Responsible Outsourcing and why it is relevant now more than ever. Socially Responsible Outsourcing (SRO) can trace its origins back 75 years, but integrating SRO concepts and policies today can still be a challenge for BPO buyers and service providers. IAOP’s SRO Chap…
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Episode 5 - How to Be a Good Customer
1:00:21
1:00:21
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IAOP's Voice of the Customer and the Sales/Marketing chapters held a webinar on June 19, 2019 and turned the tables by asking if a customer is a good customer rather than if a supplier is a good supplier. This was a high energy panel discussion between suppliers and customers, where we heard expectations of a Customer Sourcing Executive and Supplie…
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Episode 4 - Regulatory & Governance Trends Impacting Financial Services and Insurance
41:10
41:10
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Speakers: Michael Nacarato, COP, Transamerica and IAOP’s Buy-Side Ambassador; John Vonesh, Partner, ISG In this session excerpt from OWS19, John and Michael discuss the business and regulatory governance challenges impacting insurance companies, and how operational and technology strategies are being refined to meet those challenges. New and disrup…
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Episode 3 - Emerging Tech and Digitization are Changing Your Relationship with Outsourcing Partners
47:17
47:17
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A sneak peek into IAOP's OWS conference with a spotlight on emerging tech from Boris Abezgauz and Dan Priest from PwC Strategy&.
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Episode 2 - Risk & Trends in the European Outsourcing Market
56:00
56:00
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56:00
In this session, we discuss key opportunities and main market trends of the European outsourcing market in 2018, stressing the strengths of the market, which can be shared to support outsourcing initiatives globally, as well as openly communicate about leading trends and risks by sharing key resources for better understanding on both buyers’ and se…
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Episode 1 - New European Cross Borders Workers Regulations
52:24
52:24
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Host Amanda Safdar, IAOP's Director of Global Events, shares a recent panel discussion form EOS18 on the practical understanding of the current regulation but also its potential evolution.
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