show episodes
 
Finding Fearless is about exploring and sharing the stories of women as they journey towards living successful and authentic lives. Bi-weekly episodes feature women from all walks of life as they talk about what it takes to navigate and build their careers in a way that is truly their own. These stories celebrate women that are on their way as entrepreneurs, innovators, creators, and so much more. With each interview, guests share the lessons they have learned, and their wisdom as to how to ...
 
Growing the company. It’s the CEO’s #1 priority. And yet oftentimes a gap exists between the strategies of the CEO and the demands of customers. This strategic gap slows growth and erodes your competitive edge while exposing your organization to unnecessary risks. By gaining a deep awareness and understanding of this chasm, CEOs can lead the charge to align the strategy, promises and experience to gain customer loyalty and advocacy and eliminate the friction that can open the door for a mass ...
 
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show series
 
Denice Gierach Denice Gierach is a business and estate planning attorney with offices in Naperville, IL and Hoffman Estates, IL. Her clients are located throughout the entire Chicago metropolitan area and beyond. She has more than 30 years of experience representing family-owned businesses and privately held companies, serving as general counsel, h…
 
Nicola Fraser Website: www.nextkeyservices.com LinkedIn: https://www.linkedin.com/in/nicolamfraser/ Twitter: https://twitter.com/FraserIrish Nicola Fraser is an experienced global executive at Fortune 50 companies. She held various leadership positions at world-class organizations including JPMorgan Chase, Fannie Mae, Deloitte & Touche and Arthur A…
 
Kristyn Borrero Website: https://www.ct3education.com/ LinkedIn: https://www.linkedin.com/company/ct3/ Facebook: https://www.facebook.com/CT3Ed Twitter: https://twitter.com/CT3Education Dr. Kristyn Klei Borrero is recognized as a leading national expert in culturally relevant pedagogy, educator professional development, and leadership coaching. Her…
 
Alex Cappe Website:www.tripleeffectsocial.com Website: www.creativeselfrevolution.com Facebook: www.facebook.com/tripleeffectsocial Facebook: www.facebook.com/creativeselfrevolution Pinterest: www.pinterest.com/tripleeffectsocial Instagram: www.instagram/creativeselfrevolution Alex Cappe is a music artist, entrepreneur and activist. She's the found…
 
Companies and leaders who really want to listen to their customers put the technologies in place to do so, especially large companies. They listen to millions of people every single day or week and then derive information that will guide them in rapidly innovating and improving how their organization engages with customers or change the product or …
 
In this episode, Scott Miller, Head of Thought Leadership at FranklinCovey, joins Betsy Westhafer and Tony Bodoh as they discuss how FranklinCovey reshaped itself based on the minds of their customers and why it’s important to have an agile mindset when listening to your customer. Scott shares his journey throughout the years and the multiple roles…
 
Jessica Rhodes Website: https://interviewconnections.com/ Twitter: https://twitter.com/rockthepodcast Facebook: https://www.facebook.com/InterviewConnectionsPage/ LinkedIn: https://www.linkedin.com/company/interviewconnections/ Instagram: https://www.instagram.com/interviewconnections/ Jessica Rhodes is the leading expert on how to leverage podcast…
 
Marilena Fallaris Website: https://www.womenemies.com/ Womenemies Facebook Page: @womenemies Personal Facebook Page: @Marilena Fallaris-Psyrras Instagram: @asterimarilena Twitter: @asterimarilena Daughter, best friend, wife, mother, Greek, American, Norweigan, Author, Vice President, attorney, dancer, and ridiculously enthusiastic Seahawks fan are …
 
Technology has allowed healthcare to make great strides in providing health services to people no matter where they are located. Telehealth is now making that massive shift happen in healthcare in 2020. The person leading the way, in many ways, has been Tanya Mack, the President of Women’s Telehealth. In this episode, she joins hosts Betsy Westhafe…
 
Lori Hibma Website: https://mycpsolutions.com/ Website: https://vmdservices.com/ Twitter: https://twitter.com/vmdservices LinkedIn: https://www.linkedin.com/in/lorihibma LinkedIn: https://www.linkedin.com/company/vmd-services Facebook:https://www.facebook.com/VMDServices/ Facebook: https://www.facebook.com/lori.hibma As an entrepreneur, Lori Hibma …
 
As consumers themselves, entrepreneurs know the good stuff from the bad. They’ve been in their customers’ shoes and know the struggles they’re going through. For Jason Chan, understanding the customer has always come naturally. He picks up on what’s out there, sees the opportunities, and goes for it. Jason is Rakuten Super Logistics’ VP of Sales an…
 
Ivy Slater Best Selling Author of From the Barre to the Boardroom Website: https://slatersuccess.com/ LinkedIn: https://www.linkedin.com/in/ivyslater/ Facebook: https://www.facebook.com/slatersuccesscoaching Instagram: https://www.instagram.com/ivyslaterssc/ Pinterest: https://www.pinterest.com/slatersuccess/ Twitter: https://twitter.com/SlaterSucc…
 
In our careers, in some way or another, we are all serving clients. Unfortunately, far too few develop the necessary skills and strategies to develop and keep those clients for life. Ivy Slater joins Betsy Westhafer and Tony Bodoh on today’s podcast to share how you can develop clients for life and discusses the importance of listening to your clie…
 
Mary Ann Pierce Website: https://mapdigital.com/ LinkedIn: Mary Ann Pierce: https://www.linkedin.com/in/mary-ann-pierce-nyc/ MAP Digital: https://www.linkedin.com/company/1022671/admin/ Twitter: Mary Ann Pierce: https://twitter.com/maryannpierce MAP Digital: https://twitter.com/MAPMeetings Medium Blog: https://medium.com/@mapmeetings Facebook: http…
 
Building trust with clients is hard enough in any business, but it can be a little bit tougher when you’re working with a broad spectrum of clients. Few businesses deal with a broader clientele than Tracy Hazzard’s business does. As the co-founder and CEO of Brandcasters, Inc., the largest podcast post-production company in the US, Tracy deals with…
 
Kerrie Hoffman Website: http://kerriehoffman.focalpointcoaching.com/ LinkedIn: https://www.linkedin.com/in/kerrieahoffman/ Facebook: https://business.facebook.com/KerrieHoffman.FocalPoint Twitter: https://twitter.com/HoffmanKerrie Kerrie is passionate about business transformation and getting as many companies as possible on their journey to The Ne…
 
The COVID-19 crisis has nudged businesses worldwide to pivot, not only with the pandemic itself but with the changing nature of the economy. As we enter the new decade, we usher in a new economic paradigm – a transformational economy where value creation is most seen in customer transformation. This is an economy where the foundational tenets of cl…
 
Mia Hewett Website: http://www.miahewett.com/ Facebook: https://www.facebook.com/MiaHewettOfficial/ Instagram: http://instagram.com/mia.hewett Connect with Mia: https://talkwithteam.as.me/ Book Giveaway: http://miameantformorebook.com/ Password: FreeBook Mia Hewett is a Master Business Coach who heals Trauma. Mia has co-owned and operated a seven-f…
 
Making sure you’re delivering value to your customer means knowing who your ideal customer is. In this episode, Betsy Westhafer and Tony Bodoh talk to Ross G.D. Fulton about the ideal customer and the increase of blending customer success and customer experience for value creation. Ross is the Founder and CEO of Valuize, a company that helps B2B so…
 
Mark S A Smith Websites: BijaCo.com, ExecutiveStrategySummit.com Email: mark.smith@bijaco.com Podcast: http://sellingdisruptionshow.com/ LinkedIn: MarksOnLinkedIn.com Mark S. A. Smith works with executives to predictably grow their organization through upgraded strategy skills and faster deal making methods. Heading his own boutique consulting comp…
 
Small businesses typically have a family-like dynamic that is often very crucial to their success. As soon as a business starts to scale and increase their workforce, this family feel is often the first to go out of the window. A professional employer organization helps you keep your employee engagement healthy even as your business grows. Jay Horn…
 
Jennefer Witter LinkedIn: https://www.linkedin.com/in/jenneferwitter/ Twitter: https://twitter.com/jennefertbg Facebook: https://www.facebook.com/jennefer.witter Jennefer Witter is the chief executive officer and founder of The Boreland Group Inc. (TBG – www.theborelandgroup.com), a 17 year old boutique public relations firm headquartered in New Yo…
 
Much of our healthcare is built upon the transactional framework – the patient comes to the hospital, gets admitted, and is subjected to medication and medical procedures to cure whatever ails them. At PALM Health, an integrative medicine and wellness center in St. Louis, Missouri, clients get to have a whole new experience with its patient-centere…
 
Ivy Slater Best Selling Author of From the Barre to the Boardroom Website: https://slatersuccess.com/ LinkedIn: https://www.linkedin.com/in/ivyslater/ Facebook: https://www.facebook.com/slatersuccesscoaching Instagram: https://www.instagram.com/ivyslaterssc/ Pinterest: https://www.pinterest.com/slatersuccess/ Twitter: https://twitter.com/SlaterSucc…
 
Customer support is a big driver of customer success in the B2B sphere. In the B2C space, however, things can be more challenging as you’re dealing with hundreds to thousands of customers daily. How can you design your customer service program so that it translates into customer success as you scale your business? José A. González, the CEO of Infol…
 
Ameena Majid Seyfarth Shaw: https://www.seyfarth.com/people/ameena-y-majid.html LinkedIn: https://www.linkedin.com/in/ameenamajid/ Twitter: https://twitter.com/be2well By combining her experience with executive compensation and her passion for human rights, Ameena Majid helps her clients continually adapt to evolving societal and investor expectati…
 
Betsy Westhafer and Tony Bodoh continue to discuss ways to reduce risk mitigation in Part 2 of their discussion with business growth strategist Mark S A Smith. In this episode, Mark breaks down the eight ways businesses can reduce perceived risk to ensure they are the safest choice. He shows how customers experience purchase risk and helps salespeo…
 
It is natural for business owners to aim at producing the best products in their respective industries. After all, who would want to buy products that are sub-par? Contrary to this, business growth strategist Mark S A Smith believes it is not about being the best choice out there that gets the sale but about being the safest choice, especially in o…
 
Alina Trigub Website: www.samofinancial.com LinkedIn: https://www.linkedin.com/in/alinatrigub/ Alina Trigub is the founder and Managing Partner of SAMO Financial. It’s a boutique private equity firm specializing in helping a select group of people passively invest in commercial real estate. For over six years Alina has been an equity partner in var…
 
How well are you getting to know your customers? Making an active effort to learn more about your customers and improve your customer relationships comes with fantastic opportunities to learn and grow. Ryan Schreiber, CarrierDirect’s Director of Engagement, chats with Betsy Westhafer and Tony Bodoh to discuss why customer relationships should be at…
 
Ivy Slater Best Selling Author of From the Barre to the Boardroom Website: https://slatersuccess.com/ LinkedIn: https://www.linkedin.com/in/ivyslater/ Facebook: https://www.facebook.com/slatersuccesscoaching Instagram: https://www.instagram.com/ivyslaterssc/ Pinterest: https://www.pinterest.com/slatersuccess/ Twitter: https://twitter.com/SlaterSucc…
 
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