Best John DiJulius Podcasts (2024)

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Ep 178 - Embrace the Scary: Peter Shankman on Boldness, Risk, and Success 31:23

2h ago31:23

31:23

In episode 178 of Paper Napkin Wisdom, we were delighted to welcome back Peter Shankman, an entrepreneur, author, and renowned keynote speaker. Known for founding Source of Sources (SOS), Help a Reporter Out (HARO), Mental Capital and his focus on neurodiversity, Peter has continually pushed boundaries in both his personal and professional life. Du…

1
In Appreciation of John Ruhlin - Lessons that Live and Love On 57:45

6h ago57:45

57:45

In memory of John, and to support his family during this difficult time, please consider contributing to the GoFundMe campaign set up in his honor. In Appreciation of John Ruhlin - Lessons that Live and Love On John Ruhlin was more than just an entrepreneur; he was a master of appreciation, a man whose philosophy of valuing others left an indelible…

1
Ep 177 - The Magic of Mind and Story - Derek Selinger 44:22

5h ago44:22

44:22

The Magic of Mind and Story: A Conversation with Derek Selinger In our recent podcast episode, we had the privilege of hosting Derek Selinger, a renowned mentalist, magician, and keynote speaker. Derek's career is a testament to his dedication to the art of illusion and the study of human psychology. His performances are not just about magic tricks…

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Turn Customers Into Raving Fans With a Customer Experience Engine - Scott Wozniak 55:00

3h ago55:00

55:00

In this week’s episode of the SIMPLE brand podcast, I talk with Scott Wozniak. Scott is the founder and CEO of Swoz Consulting where he helps startups, family enterprises, and Fortune 500 companies create raving fans of customers and employees. And Scott’s the bestselling author of Make Your Brand Legendary: Create Raving Fans With the Customer Exp…

1
169: Leaving a Leadership Legacy 45:51

2h ago45:51

45:51

Can you revolutionize your leadership legacy while navigating through crises and unprecedented challenges? On this episode of The Customer Service Revolution, join us as we explore this question with leadership experts John DiJulius and Dave Murray. They share insights on how visionary impact extends beyond organizational boundaries, inspiring empl…

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Ep 176 - Harnessing the Power of Collective Purpose - Genevieve Piturro 40:27

15d ago40:27

40:27

In this insightful episode of Paper Napkin Wisdom, Govindh Jayaraman engages in a profound and enlightening conversation with Genevieve Piturro, the remarkable founder of the Pajama Program. This nonprofit organization has provided over seven million pajamas and books to children in need, offering them comfort and a sense of security. Genevieve’s j…

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168: Integrating AI and Human Expertise 39:44

3h ago39:44

39:44

Discover how AI is reshaping customer support and transforming business operations with Eric Vermillion, CEO of Helpshift. On this episode of The Customer Service Revolution, Eric walks us through Helpshift's evolution from a Bay Area startup to a key player in the gaming industry, highlighting how AI is revolutionizing contact centers. By automati…

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Ep 175 - Grit, Passion and Perseverence - Perry Solomon 46:48

12d ago46:48

46:48

Perry Solomon's story is one of resilience, demonstrating how grit—comprised of passion and perseverance—can drive success even in the face of immense challenges. About Perry Solomon Perry Solomon is a serial entrepreneur with over four decades of experience. He is the founder of Aleratec, a company known for its innovative consumer electronics pro…

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Rethinking Retention to Create Loyal Employees - Erica Keswin 39:23

7d ago39:23

39:23

In this week’s episode of the SIMPLE brand podcast, I talk with Erica Keswin. Erica is an international keynote speaker, a bestselling author, and a workplace strategist who partners with some of the most well-known companies in the world. She's one of Marshall Goldsmith's Top 100 Coaches. And Erica’s the Wall Street Journal best-selling author of …

1
Ep 174 - Embracing Fluidity and Self-Recognition - Dmitry Buterin 51:33

5d ago51:33

51:33

In this thought-provoking episode of Paper Napkin Wisdom, Govindh Jayaraman engages in a profound conversation with Dmitry Buterin, an entrepreneur who has successfully built businesses from the ground up and navigated the complex landscape of technology and personal growth. Dmitry’s journey is a testament to the power of self-recognition, the flui…

1
167: Building and Developing Great Leaders 43:41

14d ago43:41

43:41

Could your company's high turnover rates directly result from poor leadership? On this episode of The Customer Service Revolution, explore the startling reality that 82% of managers are considered “accidental managers”—individuals with job function expertise but lacking crucial leadership skills. We unpack the extraordinary impact on organizations,…

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Ep 173 - Know Your True North - Chris Schmitt 40:07

13d ago40:07

40:07

Know Your True North In the latest episode of Paper Napkin Wisdom, we had the pleasure of hosting Chris Schmitt, a distinguished high-performance coach with Azimuth Consulting Group. Chris brings a unique perspective to leadership, drawing from his extensive experience as a United States Army Special Forces Green Beret and his work with top-tier co…

1
Principles for Effective and Simple Communication - Ben Guttmann 40:44

13d ago40:44

40:44

In this week’s episode of the SIMPLE brand podcast, I talk with Ben Guttmann. Ben’s a marketing and communications expert who’s on a mission to train leaders in effective connection through simplified messaging. Ben’s the former co-founder of Digital Natives Group, a professor at Baruch College, and the best-selling author of Simply Put: Why Clear …

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166: Tearing Down Silos by Building Collaboration Across Departments 45:25

22d ago45:25

45:25

On this episode of The Customer Service Revolution, uncover the secrets to building a thriving internal culture with John DiJulius and Dave Murray. Learn how breaking down organizational silos can transform your workplace into a cohesive, efficient powerhouse. Using real-world examples from Intermountain Healthcare, we'll show you how effective lea…

1
165: The Closer 34:35

1M ago34:35

34:35

Have you ever wondered what it takes to transform your e-commerce platform into a customer satisfaction powerhouse? On this episode of The Customer Service Revolution, we explore a compelling case study that reveals how one client drastically improved their customer service landscape and employee morale by addressing critical service defects. Uncov…

1
164: Creating an Employee Experience That Retains Them 50:14

2M ago50:14

50:14

What if creating an exceptional employee experience could transform your company and drastically reduce turnover? In this episode of The Customer Service Revolution, John DiJulius and Dave Murray uncover the key strategies that make a workplace irresistible. From nurturing a culture of gratitude and training the whole person to helping employees di…

1
A Customer-Centric Culture Starts with Customer-Focused Leadership - Blake Morgan 38:43

1M ago38:43

38:43

In this week’s episode of the SIMPLE brand podcast, I talk with Blake Morgan. Blake is known as the “Queen of CX.” She is a customer experience futurist and one of the top keynote speakers in the world. She’s the host of The Modern Customer Podcast and the author of three books, including her latest, The 8 Laws of Customer-Focused Leadership: New R…

1
163: Creating a New Employee Onboarding Experience 32:09

2M ago32:09

32:09

What if the secret to retaining top talent is how you welcome them? On this episode of The Customer Service Revolution, join John as he reveals the strategies to make your employee onboarding process efficient, memorable, and engaging. Drawing wisdom from Joey Coleman's “Never Lose an Employee Again” and Dan Heath's “Making Moments Memorable,” we t…

1
How to Create a Ridiculously Easy Customer Experience - David Avrin 38:05

2M ago38:05

38:05

In this week’s episode of the SIMPLE brand podcast, I talk with David Avrin. David is one of the most popular Customer Experience speakers and consultants in the world. In fact, over the past 25 years, David has shared his lessons on competitive advantage with leaders and teams from thousands of organizations in 26 countries around the world! And D…

1
162: ACHIEVING CUSTOMER AMAZEMENT Study 45:14

2M ago45:14

45:14

Can frontline employees truly revolutionize customer service? On this episode of The Customer Service Revolution, we uncover the insights shared by shuttle bus drivers in a unique focus group, revealing the crucial role of those on the frontlines in gathering and acting on customer feedback. John DiJulius, Chief Revolution Officer, emphasizes the p…

1
Episode 178 - The Outtakes Episode 25:04

2M ago25:04

25:04

Send us a Text Message. After 7 years, Sarah and T are publishing what you have never heard before. Our goofs, gaffes and general flub ups. This shows you a behind the scenes look at what it takes to put together a flawless episode. Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Spe…

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161: Improve CX in Contact Centers with Technology 42:41

3M ago42:41

42:41

Can AI revolutionize customer service? In this episode of The Customer Service Revolution, John sits down with Joel Sylvester, partner and Chief Client Officer at Five Star Call Centers, to explore how AI and machine learning are transforming the customer care landscape. Joel reveals how integrating advanced technologies can enhance customer intera…

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Retain Your Employees and Build a World-Class Culture - John DiJulius 56:57

2M ago56:57

56:57

In this week’s episode of the SIMPLE brand podcast, I talk with John DiJulius. John is the founder and Chief Revolution Officer of The DiJulius Group, a customer experience consulting firm that helps clients build customer care strategies that lead to happy customers, employees, and shareholders. John has spent decades becoming the authority on bui…

1
160: Creating a Recruitment Experience 59:42

3M ago59:42

59:42

Can the way you treat job candidates transform your organization's success? In this episode of The Customer Service Revolution, John DiJulius and Dave Murray unpack The Employee Experience Revolution, emphasizing how a remarkable recruitment experience can set your company apart. Discover why it's imperative to treat candidates as valued customers …

1
Episode 177 - Listeners' Favorite Episodes Revealed! 34:47

2M ago34:47

34:47

Send us a Text Message. In this edition of the Vacation Rental Manager's podcast Sarah and T turn the microphone over to the audience to reveal the favorite episodes of all time. Whether you are a new listener, or have been with the dynamic duo since day one this edition of the podcast will take you back to the best this podcast has to offer. Find …

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159: Build Your Desired Future and Live a Life Full of Purpose 38:04

3M ago38:04

38:04

Have you ever wondered how feedback from shuttle bus drivers can revolutionize customer service? On this episode of The Customer Service Revolution, John chats with Jason Yarusi, private fund manager and founder of the Live 100 program, as he shares his unconventional path from the hustle of bars and restaurants to creating a unique approach to per…

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How to Find and Retain Your Most Valuable Customers - Ali Cudby 39:14

3M ago39:14

39:14

In this week’s episode of the SIMPLE brand podcast, I talk with Ali Cudby. Ali is the CEO of Alignmint Growth Strategies. With over 15 years advising startups and global companies, Ali’s specialty is transforming customer experience, increasing customer lifetime value, and building customer loyalty. Ali is also the author of the bestselling book, K…

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158: Interviewing for Customer Service Rockstars 48:51

3M ago48:51

48:51

Have you ever met someone whose mere presence lights up the room? That's the kind of person Dave Murray and John believe can revolutionize the customer experience. On this episode of The Customer Service Revolution, join us as we dive into the essence of the “Employee Experience Revolution” and how happiness and attitude play a pivotal role in enha…

1
Episode 176 - Tales from the Guest Book: Vacation Rental Shenanigans 31:55

3M ago31:55

31:55

Send us a Text Message. In this episode Sarah and T have opened the phone lines once again to their loyal (and brave) listeners. This time we share crazy stories that have happened in our rental properties. Be prepared to be amazed and amused by these stories. Be advised some of the content is not appropriate for younger listeners! Find all of Sara…

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157: Cutting-Edge AI Trends and How to Apply Them to Your Customer Experience 46:03

4M ago46:03

46:03

Can you imagine a brand so powerful that its customer service makes it indispensable? On this episode of The Customer Service Revolution, Scott Wozniak, CEO of Swoz Consulting and author of “Make Your Brand Legendary,” joins John to inspect the shifts in customer service and employee experience. We tackle the “employee roulette” and the “five Es” o…

1
How to Communicate with Clarity With Steve Woodruff 47:42

3M ago47:42

47:42

In this week’s episode of the SIMPLE brand podcast, I talk with Steve Woodruff. Known as the "King of Clarity," Steve's passion is helping companies and individuals communicate clearly and effectively. Steve is the author of two books, including his latest, The Point: How to Win with Clarity-Fueled Communications. Steve and I discuss how the use of…

1
156: The Famous Way 56:10

4M ago56:10

56:10

Growing up in the shadow of a family business feels like living within the pages of history, every turn a new chapter waiting to be written. On this episode of The Customer Service Revolution, that’s the energy Brian Blaushild, president of Famous Supply, brings as he recounts the story of a company that has weathered the storms of change for nearl…

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Episode 175 - Curing the Vacation Rental Conference Conundrum 42:39

4M ago42:39

42:39

Send us a Text Message. In this episode Sarah and T tackle the question of how to breath energy into professional conferences in the Vacation Rental Industry. In response to three listener questions our two intrepid hosts hit the subject head on and offer great insights into what they think makes an outstanding professional conference. Find all of …

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155: Presentation Skills to Get Ahead in the Corporate World 38:36

4M ago38:36

38:36

Revolutionize your customer interactions and presentation skills on a path to service excellence. Picture a world where artificial intelligence redefines our potential and empowers customer service agents. In this episode of The Customer Service Revolution, we reveal how AI liberates and uplifts the spirit of service, turning every customer interac…

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154: Time to Have Some Insights 45:06

4M ago45:06

45:06

There’s a future where captivating presentations and innovative branding strategies set your business apart. On this episode of The Customer Service Revolution, John and guest Chris Kocek, CEO of Gallant Branding, share the secrets to delivering presentations that will engage your team and ignite a shared vision that eclipses price wars. Chris brin…

1
Episode 174 - Sarah and T Answer Our Listeners' Toughest Questions 48:49

4M ago48:49

48:49

Send us a Text Message. In one of the most popular formats of this long running podcast, Sarah and T have opened up the show to the listeners. Today's podcast offers a wide range of questions which are thought provoking. We are sure you will get many takeaways from this episode. Topics covered include: - what supplies VR companies should provide - …

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153: Improving Customer Service Reps Productivity Through AI with Juan Jaysingh 44:46

5M ago44:46

44:46

Is your company's watchful AI eye crossing the line into employee privacy? On this episode of The Customer Service Revolution, John tackles this contentious debate head-on, sharing his astonishment at the corporate practice of monitoring employee communications through artificial intelligence. Guest Juan Jaysingh, the brains behind Zingtree, shares…

1
152: The Power of Purpose 46:50

5M ago46:50

46:50

Uncover the future of customer service as we explore the power of AI, where technology meets empathy head-on. John and his colleague Dave Murray take you through the emerging “collaborative AI” world, redefining traditional customer interactions and the emotional bonds they forge. From tackling empathy fatigue to considering AI as a potential carri…

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Episode 173 - The Magic of AI in Vacation Rentals w/ Meaghan Moylan 41:18

4M ago41:18

41:18

Send us a Text Message. Be prepared to be Amazed! In this episode of your favorite podcast our two intrepid hosts unveil what A.I. can do for you. Spoiler alert, it can do a lot! Meaghan Moylan is using A.I. more and better than most in the vacation rental business and she is the guest on today's episode. Meaghan shares her tips and tricks about ho…

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151: Welcome to the Employee Experience Revolution 51:22

5M ago51:22

51:22

If you’ve ever felt like your work environment was stifling your potential, that's the spark that ignited a revolution—one that John’s co-author, Dave Murray, and John explore in today’s episode of The Customer Service Revolution. We unravel the threads that bind employee happiness and business success. The workplace is changing, and leaders must w…

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150: How to Achieve More than Just Customer Satisfaction: Become the Brand Customers Cannot Live Without 30:07

5M ago30:07

30:07

Have you ever walked into a store and felt like just another face in the crowd? This episode of The Customer Service Revolution delves into research from Drexel University that underlines the consumer's desire for authentic interactions in an increasingly automated retail world. John shares a pivotal moment for Starbucks with Howard Schultz's call …

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Episode 172: Tim Rosolio (The Boss at VRBO) Checks in with 2024 Trends 40:47

5M ago40:47

40:47

Send us a Text Message. In this week's episode Sarah and T interview their friend Tim Rosolio, Vice President of Partner Success at Expedia Group (yeah, that makes him the boss at VRBO in our eyes). Sarah and T get into it with Tim about bookings being down, wonky search results, the Vacation Rental Home of the Year, and why VRBO upset the entire c…

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149: What is Your Competitive Advantage? 41:29

5M ago41:29

41:29

Want the secrets to standing out in a crowded market and captivating your customers? On this episode of The Customer Service Revolution, get ready to change your business as guest Jaynie Smith analyzes the stark reality that many CEOs are in the dark about their competitive edge. John’s conversation with Jaynie dives into customer-centric strategie…

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148: Find Out What Dating and Customer Service Have in Common 50:29

6M ago50:29

50:29

Uncover the secrets to fostering unbeatable customer service and leadership skills with Lakshmi Rengarajan, a dating industry researcher. This episode of The Customer Service Revolution explores the surprising similarities between dating and professional relationship-building. Discover how mastering connections is about finding love and inspiring t…

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Episode 171 - John DiJulius, The Employee Experience Revolution 51:37

6M ago51:37

51:37

Send us a Text Message. This episode brings you the one and only John DiJulius. He has a new book and our hosts have an advanced copy of this revolutionary release. Get ready to write as John covers The Great Resignation, What really motivates employees, How to properly onboard a new employee, Radical interviewing techniques, and how to keep all st…

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147: Stop the Shift Show 50:47

6M ago50:47

50:47

Unleash the full potential of your customer service team and lead your business to new heights with Scott Greenberg, the acclaimed author, and former Edible Arrangements franchisee, as he shares his playbook for excellence in leadership. On this episode of The Customer Service Revolution, prepare to change your understanding of team dynamics and cu…

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146: No Dreams Left Behind 47:01

6M ago47:01

47:01

When a child's future seems etched by adversity, the power of a dream can be revolutionary. On this episode of The Customer Service Revolution, Katie Eichenauer of Believe in Dreams joins John. We unwrap the emotions of transforming childhood trauma into triumph. Their discussion ventures into the stories of children rising above their circumstance…

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Episode 170 - Melanie Brown of Key Data Dishes Out 2024 Vacation Rental Trends 35:41

6M ago35:41

35:41

Send us a Text Message. Melanie Brown is the top analyst of data from the Vacation Rental industry, and today The Vacation Rental Manager's Podcast with Sarah and gets to hear what's up! Melanie gives us key trends in the vacation rental industry in Q-1 and what that means for vacation rental managers for the rest of the year. Get a pen and paper r…

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145: A Woman’s Rise to the Top Using Smarts, Heart, and Courage 56:30

6M ago56:30

56:30

Imagine the shock when we discover that the quiet powerhouse of customer retention could eclipse the flash of traditional advertising in driving business success. This episode of The Customer Service Revolution peels back the layers of customer experience, highlighting how a 5% uptick in retention might skyrocket profits by an astounding 75%. We co…

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144: How to Use Generative AI to Improve Your CX 46:55

7M ago46:55

46:55

Have you ever envisioned a world where artificial intelligence transforms the way we connect with customers? Shanif Dhanani, the wizard behind Locusive, joins John to offer a glimpse into the future. They dissect the revolutionary integration of generative AI in customer service, a journey through the lifecycle of crafting a robust customer care in…

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