Best John DiJulius Podcasts (2024)

1
154: Time to Have Some Insights 45:06

1d ago45:06

45:06

There’s a future where captivating presentations and innovative branding strategies set your business apart. On this episode of The Customer Service Revolution, John and guest Chris Kocek, CEO of Gallant Branding, share the secrets to delivering presentations that will engage your team and ignite a shared vision that eclipses price wars. Chris brin…

1
Episode 174 - Sarah and T Answer Our Listeners' Toughest Questions 48:49

3d ago48:49

48:49

In one of the most popular formats of this long running podcast, Sarah and T have opened up the show to the listeners. Today's podcast offers a wide range of questions which are thought provoking. We are sure you will get many takeaways from this episode. Topics covered include: - what supplies VR companies should provide - terms you use - STR vs. …

1
153: Improving Customer Service Reps Productivity Through AI with Juan Jaysingh 44:46

8d ago44:46

44:46

Is your company's watchful AI eye crossing the line into employee privacy? On this episode of The Customer Service Revolution, John tackles this contentious debate head-on, sharing his astonishment at the corporate practice of monitoring employee communications through artificial intelligence. Guest Juan Jaysingh, the brains behind Zingtree, shares…

1
152: The Power of Purpose 46:50

16d ago46:50

46:50

Uncover the future of customer service as we explore the power of AI, where technology meets empathy head-on. John and his colleague Dave Murray take you through the emerging “collaborative AI” world, redefining traditional customer interactions and the emotional bonds they forge. From tackling empathy fatigue to considering AI as a potential carri…

1
Episode 173 - The Magic of AI in Vacation Rentals w/ Meaghan Moylan 41:18

18d ago41:18

41:18

Be prepared to be Amazed! In this episode of your favorite podcast our two intrepid hosts unveil what A.I. can do for you. Spoiler alert, it can do a lot! Meaghan Moylan is using A.I. more and better than most in the vacation rental business and she is the guest on today's episode. Meaghan shares her tips and tricks about how to use AI to help you …

1
151: Welcome to the Employee Experience Revolution 51:22

23d ago51:22

51:22

If you’ve ever felt like your work environment was stifling your potential, that's the spark that ignited a revolution—one that John’s co-author, Dave Murray, and John explore in today’s episode of The Customer Service Revolution. We unravel the threads that bind employee happiness and business success. The workplace is changing, and leaders must w…

1
150: How to Achieve More than Just Customer Satisfaction: Become the Brand Customers Cannot Live Without 30:07

30d ago30:07

30:07

Have you ever walked into a store and felt like just another face in the crowd? This episode of The Customer Service Revolution delves into research from Drexel University that underlines the consumer's desire for authentic interactions in an increasingly automated retail world. John shares a pivotal moment for Starbucks with Howard Schultz's call …

1
Episode 172: Tim Rosolio (The Boss at VRBO) Checks in with 2024 Trends 40:47

1M ago40:47

40:47

In this week's episode Sarah and T interview their friend Tim Rosolio, Vice President of Partner Success at Expedia Group (yeah, that makes him the boss at VRBO in our eyes). Sarah and T get into it with Tim about bookings being down, wonky search results, the Vacation Rental Home of the Year, and why VRBO upset the entire country of Canada with a …

1
149: What is Your Competitive Advantage? 41:29

1M ago41:29

41:29

Want the secrets to standing out in a crowded market and captivating your customers? On this episode of The Customer Service Revolution, get ready to change your business as guest Jaynie Smith analyzes the stark reality that many CEOs are in the dark about their competitive edge. John’s conversation with Jaynie dives into customer-centric strategie…

1
148: Find Out What Dating and Customer Service Have in Common 50:29

1M ago50:29

50:29

Uncover the secrets to fostering unbeatable customer service and leadership skills with Lakshmi Rengarajan, a dating industry researcher. This episode of The Customer Service Revolution explores the surprising similarities between dating and professional relationship-building. Discover how mastering connections is about finding love and inspiring t…

1
Episode 171 - John DiJulius, The Employee Experience Revolution 51:37

2M ago51:37

51:37

This episode brings you the one and only John DiJulius. He has a new book and our hosts have an advanced copy of this revolutionary release. Get ready to write as John covers The Great Resignation, What really motivates employees, How to properly onboard a new employee, Radical interviewing techniques, and how to keep all stars for life. You will l…

1
147: Stop the Shift Show 50:47

2M ago50:47

50:47

Unleash the full potential of your customer service team and lead your business to new heights with Scott Greenberg, the acclaimed author, and former Edible Arrangements franchisee, as he shares his playbook for excellence in leadership. On this episode of The Customer Service Revolution, prepare to change your understanding of team dynamics and cu…

1
146: No Dreams Left Behind 47:01

2M ago47:01

47:01

When a child's future seems etched by adversity, the power of a dream can be revolutionary. On this episode of The Customer Service Revolution, Katie Eichenauer of Believe in Dreams joins John. We unwrap the emotions of transforming childhood trauma into triumph. Their discussion ventures into the stories of children rising above their circumstance…

1
Episode 170 - Melanie Brown of Key Data Dishes Out 2024 Vacation Rental Trends 35:41

2M ago35:41

35:41

Melanie Brown is the top analyst of data from the Vacation Rental industry, and today The Vacation Rental Manager's Podcast with Sarah and gets to hear what's up! Melanie gives us key trends in the vacation rental industry in Q-1 and what that means for vacation rental managers for the rest of the year. Get a pen and paper ready to take notes on th…

1
145: A Woman’s Rise to the Top Using Smarts, Heart, and Courage 56:30

2M ago56:30

56:30

Imagine the shock when we discover that the quiet powerhouse of customer retention could eclipse the flash of traditional advertising in driving business success. This episode of The Customer Service Revolution peels back the layers of customer experience, highlighting how a 5% uptick in retention might skyrocket profits by an astounding 75%. We co…

1
144: How to Use Generative AI to Improve Your CX 46:55

2M ago46:55

46:55

Have you ever envisioned a world where artificial intelligence transforms the way we connect with customers? Shanif Dhanani, the wizard behind Locusive, joins John to offer a glimpse into the future. They dissect the revolutionary integration of generative AI in customer service, a journey through the lifecycle of crafting a robust customer care in…

1
Episode 169: The OG of VR returns! Carl Shepherd of Homeaway, Reprised. 42:33

2M ago42:33

42:33

This week Sarah and T reprise an episode from 5 years ago that is just as relevant today as it was when it first aired. Carl Shepherd, one of the co-founders of HomeAway (now Vrbo), was interviewed by Sarah and Tim in the fall of 2019. The interview was wide ranging and filled with predictions about the future which have all come true. Many conside…

1
143: How to Get Millennials & Gen Zs to Deliver World-Class Customer Experience 1:13:23

3M ago1:13:23

1:13:23

Welcome to a new chapter in The Customer Service Revolution, where we explore the seismic shift in how businesses approach client satisfaction and its profound ripple effect on company culture and employee morale. In this conversation, join John and Franco Greco of NewDay USA as we unravel the ethos of exceptional customer service and how it's rede…

1
142: Customer Experience Design in Healthcare 1:03:41

3M ago1:03:41

1:03:41

Unlock the secrets to elevating your business through the power of exceptional customer service with Matt Jensen. On this episode of The Customer Service Revolution, we cover Matt's journey with Vance Thompson Vision, revealing how an unwavering commitment to customer experience has propelled them to the forefront of vision care. We uncover the nec…

1
Episode 168 - Budgeting for Vacation Rental Managers 41:06

3M ago41:06

41:06

In this episode Sarah and Tim cover all you need to know to set up a proper budget for your vacation rental company. This episode is a must listen for any company owner that is not currently using a budget, or the company owner that wants to improve their current process. Two of the true experts on this subject give all of their secrets of this cri…

1
141: Creating The Lawsuit-Free Company 1:00:48

3M ago1:00:48

1:00:48

From his time in the military to the courtroom, Alex Gertsburg has navigated a path that's as inspiring as instructive. In this episode of The Customer Service Revolution, Alex, the managing partner of Gertsburg Licata Law Firm, joins John to share his journey and how it's shaped his approach to leadership and customer service. His transition from …

1
140: How to Build a World-Class Sales Team 51:37

3M ago51:37

51:37

When sales guru Morné Smit sits down to chat, you know it's time to take notes. His journey from a humble sales start to revolutionizing company growth is nothing short of inspiring, and that's precisely what we get into in this episode. On this episode of The Customer Service Revolution, with Morné at the helm, we explore the legacy of mentorship …

1
Episode 167 - "Be Amazing or Go Home!" w/ Shep Hyken 41:50

3M ago41:50

41:50

In this episode Sarah and T interview one of the customer service giants. A world renowned motivational speaker and author of 8 books Shep Hyken is the guest on this week's episode. Learn the true meaning of the word Fine. Learn the 5 steps of how to get better at customer service. And, learn why the worst trained staff person on your team is the s…

1
139: Being Customer Obsessed 43:19

4M ago43:19

43:19

Unlock the secrets of service excellence with special guest Tom Smith as we tackle the transformative effects of outstanding customer care and the hot-button topic of “tipflation.” On this episode of The Customer Service Revolution, experience a journey through the hospitality landscape, examining the fine art of making someone's day and the subtle…

1
138: Growing Fast While Not Hurting Your Customer Experience 1:00:03

4M ago1:00:03

1:00:03

When Michael Caito rolled up his sleeves to launch Restaurants on the Run with just $6,000, he was scripting what would become an entrepreneurial odyssey—a $40 million revenue behemoth that caught Grubhub's eye. On this episode of The Customer Service Revolution, sit down with us as Michael reveals the inner workings of his success, where exception…

1
Episode 166 - Optimize Your Logistics with Max Farley 36:23

4M ago36:23

36:23

Logistics, the mere mention of the word brings fear to some vacation rental managers. Scheduling cleans, inspections, maintenance, getting the property ready for the next guest and providing all of the arrival amenities is no joke in the vacation rental business. In this episode Sarah and T talk to Max Farley of Sojo about how to improve logistics …

1
137: How Frontline Insights Improve Customer Experience 43:30

4M ago43:30

43:30

Have you ever wondered how businesses achieve that coveted synergy between their frontline staff and the expectations of their customers? On this episode of The Customer Service Revolution, Christopher Wallace, the co-founder and president of InnerView Group, joins John to unravel the secrets behind a customer service revolution taking the corporat…

1
Episode 165 - Takeaways From 2023's VR Women's Summit and DARM 40:49

4M ago40:49

40:49

Your Christmas present from Sarah and T is an episode that gives all of the takeaways from the recent Vacation Rental Women's Summit & the DARM (Data and Revenue Management) conference that was held in Nashville, TN in early December. Sarah was there with a microphone in hand to get all of the best takeaways from the conference attendees. In the ne…

1
136: How AI Will Impact Customer Service 46:41

4M ago46:41

46:41

Prepare for an enlightening conversation on how artificial intelligence (AI) is revolutionizing customer service and creating a significant competitive advantage! On today’s episode of The Customer Service Revolution, John’s guest, Aurélien Coq, an astute product manager at Eskers, will share how AI automation liberates customer service professiona…

1
135: Live No TMRW 1:20:03

5M ago1:20:03

1:20:03

When the chips are down, what can wrestling teach us about life, entrepreneurship, and the art of excellent customer service? On this episode of The Customer Service Revolution, John and his son, the dynamic wrestler-turned-entrepreneur Johnni DiJulius, explore what the wrestling world can teach us. We meander through Johnni's wrestling journey, hi…

1
Episode 164 - What is a "Zoomer" and how do you deal with them? A conversation with Cal DiJulius. 36:24

5M ago36:24

36:24

In this week's episode we have a familiar name - DiJulius. This time it is Cal DiJulius who is John DiJulius' son and an expert on the motivations of Millennials and Gen Z workers and why it is important to understand those motivations. This is a fascinating look at what our employees are thinking and what motivates them. A great conversation with …

1
134: Turn Angry Customers into Brand Evangelists 52:03

5M ago52:03

52:03

On this episode of The Customer Service Revolution, Nicole Paul, a renowned expert in customer experience, is our guest host. Nicole plunges into the heart of customer service, discussing its potential as a competitive edge, the importance of transparent communication within an organization, and some useful methods to transform unhappy customers in…

1
Episode 163 - EOS, (Not TS's Tour). A deep dive with Matt Durrette 38:15

5M ago38:15

38:15

Sarah and T are back with another great content episode. This week our two hosts interview Matt Durrette of Cozi Vacation Rentals in Texas. Matt has adopted the EOS platform to run his business and he shares all of his secrets with us on today's episode. In addition find out how Matt has leveraged his brother in Honduras to help his business. This …

1
132: The 8 Things World-Class Experience Organizations Do Consistently Better Than Anyone Else 52:41

6M ago52:41

52:41

Get ready to unlock the game-changing potential of customer service with best-selling author and expert John DiJulius. Listen here → https://thedijuliusgroup.com/csr132 On this episode of The Customer Service Revolution, we’re delving into the heart of why customer service is a powerful competitive advantage for businesses, learning the best practi…

1
Episode 162 - 14 Ways to Blast Your Email Marketing Into a Booking Machine 38:53

6M ago38:53

38:53

In this episode Sarah and T take on the topic of e-mail blasts. Are you doing them? Are you doing them effectively? How do you know? 14 specific points are covered in how you can crush your next effort and know exactly how well you did. 1) Build up your email list & segment - all previous guests list, potential guests, by season, by type of propert…

1
131: From Boomers to Zoomers 50:37

6M ago50:37

50:37

Ever wondered why some brands like Starbucks continue to be loved generation after generation? Or perhaps you've pondered how the pandemic has forever changed the workforce, particularly for the Gen Z population? Listen here → https://thedijuliusgroup.com/csr131 John’s son, Cal DiJulius, joins him to unravel the mysteries of Gen Z in the workforce.…

1
Episode 161 - 33 VRMA Conference Attendees Share Their Key Takeaways 51:48

6M ago51:48

51:48

Again this year Sarah and T have come through with their signature episode. The VRMA Conference takeaways has become an annual must listen to podcast. This year Sarah and Tim talk to more than 30 participants at the conference held in Orlando about what was hot, and what was not at VRMA. Some of our special guests include: Paul Faringham Norman Lee…

1
130: Never Lose an Employee Again 57:57

7M ago57:57

57:57

Have you ever wondered how remote work is impacting our mental health? Or perhaps you're curious about how to redefine success in our increasingly digital world? Listen here → https://thedijuliusgroup.com/csr130 This episode of The Customer Service Revolution is for you. We're diving into the challenging realm of loneliness and the effects of remot…

1
Episode 160 - David Angotti, The Vacation Rental Content Marketing Dumbledore 44:39

7M ago44:39

44:39

We've waited 159 episodes to have the wizard of content marketing on the Vacation Rental Manager's Podcast. David Angotti is on today's episode dropping knowledge about everything you thought you knew, but the secret is you probably don't. The master is in the house. In the news segment Sarah and T (and David) talk about the upcoming VRMA Internati…

1
Episode 159 - BED BUGS! It's Not A Question of If, But When. Be Ready. 40:33

7M ago40:33

40:33

In this episode our two fearless rental managers talk about the subject of bed bugs. Don't pretend you don't think about this or haven't had this happen to you. What do you do when you get them? How do you handle them? Will I catch them just thinking about the subject? The answer to these and many more questions will be revealed in this episode. In…

1
129: Going From One Spa Room to the Fastest-Growing Med Spa in the US 36:50

7M ago36:50

36:50

Want to know the secret to growing a business from a humble start in the back of a tanning salon to a nationwide franchise? Listen here → https://thedijuliusgroup.com/csr129 On today’s episode of The Customer Service Revolution, John’s guest, Joe Stanoszek, founder of the fastest-growing med spa in the country, VioMed Spa, shares his awe-inspiring …

1
128: Ignite by Possibility 50:55

8M ago50:55

50:55

Can you remember the last time you silenced your inner voice? Listen here → https://thedijuliusgroup.com/csr128 This episode of The Customer Service Revolution invites you to a fascinating conversation with Bronkar Lee, whose journey from an overweight kid to a high-profile entertainer, performer, and motivational speaker is inspirational. Bronkar'…

1
Episode 158 - Three Ways to Connect With Your Homeowners 32:43

8M ago32:43

32:43

Have you been feeling a bit disconnected with your property owners? Concerned about what feedback you may get if you ask them how you are doing? Well, fear not fellow Vacation Rental Management Professional. In this week's episode Sarah and T take you through three fail safe ways to re-connect and energize your relationship with your property owner…

1
Episode 157 - Vacation Rental Fraud and the Quasi Hostage Taking Crisis 43:42

8M ago43:42

43:42

A few episodes go (I've Had It!), more than one vacation rental company owner said they have "had it" with being threatened by guests with bad reviews if they don't give a refund, an increase in chargebacks and fraudulent transactions (aka. stolen credit cards). In this episode, Sarah and Tim welcome 3 experts on to talk about how to tackle these f…

1
127: 6 Reasons Your Customer Experience Plummets When Your Business Skyrockets - and How to Avoid or Fix It 31:52

8M ago31:52

31:52

Just imagine if unchecked growth led your business to a painful downturn, compromising hiring standards, creating culture clashes, and ultimately causing a significant drop in customer service. That's what happened to Starbucks, and in this episode of The Customer Service Revolution, we learn from their experience, identifying the crucial lessons a…

1
Episode 156 - Direct Vacation Rental Bookings Are the Best: Here's How 32:52

9M ago32:52

32:52

This is a master class in getting direct bookings and not relying on On Line Travel Agencies (Vrbo & Airbnb) to get your bookings. Listen carefully to up your game on getting direct bookings to your website from two of the true experts in the business. Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instag…

1
126: The Employee eXperience Revolution 41:56

9M ago41:56

41:56

As we stand on the precipice of a major shift in the workforce landscape, how will your organization adapt to the challenges and opportunities brought about by the Great Resignation? Are you ready to embrace the future of remote working and cultivate a company culture that attracts top-quality recruits and inspires your existing employees to reach …

1
125: Learning to Live Life on Your Own Terms 48:20

9M ago48:20

48:20

Prepare to be amazed as John ventures alongside the dynamic Anne Mahlum, a prominent American entrepreneur, motivational speaker, and philanthropist with a knack for starting and building businesses that make a real difference. From launching the revolutionary non-profit “Back on My Feet” - a transformative running club for the homeless, to foundin…

1
Episode 155 - I've Had It! (Vacation Rental Managers' Rants) 30:28

9M ago30:28

30:28

In this episode The professional vacation rental manager's podcast with Sarah and T has fun with our listeners by letting them sound off on what they have had it with. Taking the lead from a popular podcast we let our professional vacation rental manager friends give it some thought and record what they "have had it with." Quasi Hostage Taking Cris…

1
124: The Ownership Mindset 44:53

9M ago44:53

44:53

Who says engineering and entrepreneurship can't mix? In this episode of The Customer Service Revolution, John’s guest, Kerry Siggins, is the dynamic CEO of StoneAge Holding and has successfully bridged the gap between these two seemingly polar worlds. From her engineering background to the helm of a tech company, Kerry has charted an unconventional…

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John DiJulius Podcasts

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