Best Jon&Ellen Podcasts (2024)

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#151 - From Leads to Revenue: Maximizing Your Marketing ROI with Sam Preston 40:59

2d ago40:59

40:59

He’s back! John is joined by Sam Preston, the dynamic CEO of Service Scalers, a marketing powerhouse specializing in helping home service businesses scale fast, for a recent livestream Q&A for the Owned and Operated Facebook Group. If you’re looking to grow your business and dominate your local market, this is an episode you won’t want to miss. Lea…

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Episode 39: Episode 40 - Joe Minicozzi 1:24:19

5d ago1:24:19

1:24:19

Cities only have a finite amount of land – does it make sense that they tax lower density areas at a lower rate? How should cities balance the cost of maintaining infrastructure on a per acre basis with how land use policies impact the amount of property taxes those same acres produce? Joe Minicozzi explains the simple math that anyone interested i…

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Designing with Type: Ellen Lupton on Typography, Inclusivity, and Innovation 34:35

7d ago34:35

34:35

I’m so excited to welcome Ellen Lupton to the PolicyViz Podcast! Ellen Lupton is a designer, writer, and educator. The all-new edition of her bestselling book Thinking with Type launched in March 2024. Other books include Design Is Storytelling, Graphic Design Thinking, Health Design Thinking, and Extra Bold: A Feminist, Inclusive, Anti-Racist, Non…

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#150 - LEGENDS: From Bankruptcy to $75 Million with EcoPlumber and Aaron Gaynor 59:10

9d ago59:10

59:10

Owned and Operated continues its new Legends series, focusing on the stories of the home service industry’s most successful entrepreneurs, this time joined by Aaron Gaynor. The founder of Eco Plumbers, Aaron shares his incredible journey from losing everything to building a $75 million service business. He discusses the importance of setting a bold…

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#149 - Leadership Through Open Book Management with Ellen Rohr 1:03:05

16d ago1:03:05

1:03:05

A new episode of 'Owned and Operated' is here, with the incomparable Ellen Rohr joining Jack and John as they talk about her expensive journey through the world of plumbing, what leadership means, and why open book management leads to success. They talk about Ellen’s journey from plumbing to business success, strategic approaches to overcoming debt…

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Flowers and Numbers: Natalia Kisileva's Journey of Creativity and Community 34:56

23d ago34:56

34:56

In this week’s episode, I interview Natalia Kisileva about her transition from engineering to data visualization and her work in data art and physicalization. We discuss her great Substack newsletter “Flowers and Numbers” and how she shifted her focus to data art, fostering community-building efforts, after the pandemic. Natalia emphasizes making d…

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#148 - Using Global Talent to Outpace Competition with Sagan's Jon Matzner 35:15

23d ago35:15

35:15

In this episode of Owned and Operated, John and Jack are joined by Sagan’s Jon Matzner to talk about the use of global talent and hiring overseas to enhance business operations, beyond just saving costs. What is the importance of systemization and automation in building a high-leverage business model? Jon also goes through the evolution of the Saga…

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#147 - From Customer to Owner: The Journey into Business Acquisition and Ownership 36:30

1M ago36:30

36:30

In this episode, Jack is flying solo and speaks with Rory Tyer, a new owner of an independent garden center in South Carolina, about his journey in entrepreneurship through acquisition. Rory shares his experiences and challenges in acquiring and operating a local nursery, discussing factors such as location, customer demographics, and the dynamics …

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Zach Bowders on Data-Driven Design: Navigating Inspiration, Innovation, and Client Collaboration 37:52

1M ago37:52

37:52

In this episode of the PolicyViz Podcast, I talk with Zach Bowders on the intricacies of data visualization, the impact of dashboards on decision-making, and the fine line between plagiarism and inspiration. We discuss the importance of context-driven visualization choices over rigid adherence to traditional formats and highlight the need for flexi…

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#146 -Peter Lohmann and Home Service Branding as Lead Generation 59:54

1M ago59:54

59:54

In this episode of Owned and Operated, John explains the world of home service business growth with CEO Peter Lohmann, focusing on how branding can serve as a powerful lead-generation tool. John and Peter explore the journey of scaling a home service company, including the challenges, insights, and opportunities that come with driving marketing eff…

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#145 - LEGENDS: Chris Hoffman and Home Service Financial Discipline at $100M and Up 59:02

2M ago59:02

59:02

This episode of Owned and Operated features Chris Hoffman, CEO of the $130M Hoffman Brothers, continuing the "Legends Series," where industry leaders are highlighted for their massive influence and expertise in the home services space. Chris shares his journey with John and Jack, scaling Hoffman Brothers from a modest family business to a multi-mil…

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Empathy and Inequality: Unpacking America's DIY Safety Net with Jessica Calarco 39:06

2M ago39:06

39:06

On this week’s episode, I talk with Jessica Calarco about her book “Holding It Together: How Women Became America’s Safety Net” and the role of qualitative data in research and data visualization. Calarco, a sociologist from UW Madison, discusses her research on family life inequalities and the shift to a “DIY society,” where individuals, particula…

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#144 - Call Center Commission and Navigating HVAC Equipment Pricing 48:17

2M ago48:17

48:17

It’s Breaking $5M Workshop week, and Jack and John are together in the studio for the first time! What happens when you get these two together? They talk about call centers, that’s what. They break down organizational changes driven by AI, adjustments to call center compensation and the broader implications for business efficiency. They’ll also str…

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#143 - Call-by-Call HVAC Growth Management with Service MVP Joe Crisara 56:14

2M ago56:14

56:14

John and Jack welcome Joe Crisara from Service MVP, a mainstay in the home services business. Joe shares his extensive experience spanning 47 years in the trades industry, detailing his journey from a service technician to a successful entrepreneur. He discusses how implementing call by call management and personalized customer service can drastica…

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Visual Narratives: The Art and Craft of Data with Federica Fragapane 35:17

2M ago35:17

35:17

Welcome to Season 11 of the PolicyViz Podcast! After a relaxing summer full of travel and reading and fun, I’m ready to kick off a whole new season of the show. To kick off this season, I’m excited to be joined by Federica Fragapane, an independent designer known for her intricate and beautiful data visualizations. Our conversation delves into her …

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#142 - TR Miller's Brian Sloan and Scaling a Multi-Generational Business 49:05

2M ago49:05

49:05

In this episode of 'Owned and Operated,' John Wilson talks with owner Brian Sloan from TR Miller to discuss the nuances of business management and growth in HVAC and plumbing. What was the process for Brian of transitioning from a hands-on operator to a business owner mindset, learning the intricacies of multi-location management, and finding the i…

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#141 - Wyatt Smith and Gamifying Employee Retention with UpSmith 23:41

2M ago23:41

23:41

In this episode of 'Owned and Operated,' host Jack Carr interviews Wyatt Smith from Upsmith to discuss employee retention and the psychology of incentives for skilled workforces. Wyatt shares a look into UpSmith’s mission to gamify the skilled trades industry using software that provides immediate feedback and recognition to technicians while bolst…

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#140 - Navigating the ServiceTitan KPI Minefield with Danny Peavey 28:59

3M ago28:59

28:59

In this episode of Owned and Operated, hosts John Wilson and Jack welcome back Home Service Engine Founder Danny Peevey to discuss the complexities and challenges of making KPI, data-driven decisions in the home services industry. What starts with a talk on the importance of site visits and peer comparisons then turns to the complexities of Service…

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Getting To Know….Diana Shnaider 49:54

3M ago49:54

49:54

We’re back! Did you miss us? For this fun episode, we’re getting to know a player that’s having an absolutely astonishing season on tour. With already 3 WTA Tour titles on 3 different surfaces, (only Carlos Alcaraz can say that this year btw) she’s ready to prove that she’s here to stay at the top of the sport. With career milestone after milestone…

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#139 - LEGENDS: Chad Peterman’s $120M Home Service Scaling Strategy 53:09

3M ago53:09

53:09

Owned and Operated continues its new Legends series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson and Jack Carr are joined by special guest Chad Peterman, President and CEO of Peterman Brothers–a $120M home service empire with over 700 employees and eight locations. Follow along as Chad discusses…

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#138 - LEGENDS: Matt Ballard’s Balance of New Construction and Residential 45:42

3M ago45:42

45:42

Owned and Operated continues its new LEGENDS series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson is joined by special guest Matt Ballard of Sunrise Mechanical, a $55M HVAC and plumbing company that works in small residential, commercial, and new construction. Matt discusses the balance between w…

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#137 - LEGENDS: How Tommy Mello Built a $200M Home Service Business 1:03:10

3M ago1:03:10

1:03:10

Owned and Operated kicks off its new LEGENDS series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson and Jack Carr are joined by special guest Tommy Mello, founder and CEO of A1 Garage, which operates in over 20 states, with over 50 locations. The talk with Tommy covers his insistence on a strong co…

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#136 - Getting Home Service Business Leads When the Season Changes 32:10

3M ago32:10

32:10

Are you focused on business leads in your home service company when the seasons change? This week, Jack and John talk about weak months during peak HVAC season, big victories coming from major talent hires, and the power of specialty equipment paying for itself almost immediately. However, the big topic of conversation covers home service business …

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#135 - Pipelines, Heavy Equipment, and Marketing your Excavation Business 16:05

3M ago16:05

16:05

Even vacation can’t stop John from talking about the new, heavy equipment for his drainage excavation business doubling as a marketing strategy! He and Jack talk about the nature of working in HVAC, drains, and excavation, why pipelining is great, and just how much a machine for drain cleaning can cost a business–and how much it makes back when you…

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#134 - HVAC Business Ups and Downs and Creating Your Organizational Structure 36:58

4M ago36:58

36:58

John joins the show this week from the middle of the woods as he and Jack discuss creating your home service business organizational structure, org charts, and the issues with hiring leaders. It’s also peak HVAC business season and that means an inevitable downturn. Are Jack and John prepared for an HVAC shoulder season? Will John find his way out …

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#133 - Managing HVAC Growth and Infrastructure in the Summer Heat 30:30

4M ago30:30

30:30

July heat got you down? Then you must not work in the HVAC business, because things are hotter than ever for Jack and John, as they talk about trying to keep up with the massive summertime HVAC rush, the stretch of record-breaking home service sales records, and growth all around. But that begs the question: When you’re making summer hay what are t…

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#132 - Rebranding, Team Lead Pay, and GMB: Your Questions, Answered 39:28

4M ago39:28

39:28

It’s June Q&A time, as John tackles strategies for increasing revenue per plumber and HVAC technician, tracking key performance indicators (KPIs), and tips for managing warehouse inventory and consignment. He’ll also get into hiring team leads, implementing incentive-based compensation plans, rebranding strategies after acquisitions, and navigating…

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#131 - The AI Call Center Revolution with Avoca Founder Tyson Chen 48:52

5M ago48:52

48:52

Join John Wilson and Jack Carr on 'Owned and Operated' as they look into the cutting-edge world of AI-powered call centers for home service businesses with Tyson from Avoca AI. Discover how AI is transforming the efficiency and effectiveness of call centers in the trades, optimizing everything from after-hours calls to specialized CSR allocation. T…

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Bridging Data Gaps: Nancy Organ on Making Data Visualization Accessible for All Ages 37:50

5M ago37:50

37:50

In this final episode of the season, I welcome Nancy Organ to the show to discuss her new book Data Visualization for People of All Ages. Nancy’s book aims to make dataviz accessible to everyday readers. Our conversation highlights the importance of not altering data simply for aesthetics but to facilitate understanding. We also explore balancing c…

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#130 - Unlocking High Average Ticket Sales in HVAC and Plumbing 39:48

5M ago39:48

39:48

Join John and Jack as they talk about hitting major milestones, training programs, and strategies that have significantly increased their average ticket sales. Learn about the importance of call-by-call management, creating effective options for customers, and improving service quality. We also discuss exploring customer needs early, the impact of …

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Episode 194: Ullrson - Tekno1 Radio 1:01:29

5M ago1:01:29

1:01:29

For more information about Nick Bowman (Ullrson) and The Future Underground Show visit: www.facebook.com/ullrson Subscribe to the show on Apple Podcasts click here: podcasts.apple.com/us/podcast/the-…how/id288401159 Resident Advisor: ra.co/dj/nickbowman twitter.com/ullrsonmusic www.youtube.com/@ullrson www.podomatic.com/podcasts/djnickbowman www.ul…

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Data with Heart: Giorgia Lupi's Journey from Visualization to Human Connection 41:11

5M ago41:11

41:11

Georgia Lupi joins the show to discuss her work in data visualization, her journey from Accurat to Pentagram, and how she takes a human-centric perspective to working with and communicating data. Our conversation also focuses on her new book, “This is Me and Only Me.” The book encourages kids to observe and collect data to understand emotions and h…

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#129 - Generating Leads for Home Service Businesses: Digital Marketing with Sam Preston 32:17

5M ago32:17

32:17

Today's episode features a special guest, Sam Preston, CEO of Service Scalers. Join us as Sam visits our shop and shares his insights on revolutionizing home service marketing. We discuss the evolution from traditional marketing methods to leveraging digital strategies, AI, and SEO to drive leads and business growth. Learn about the challenges and …

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Deconstructing Data: The Modular Information Design Handbook with Nicole 39:48

5M ago39:48

39:48

Nicole Lachenmeier and Darjan Hil’s new book, Visualizing Complexity: Modular Information Design Handbook, focuses on deconstructing data encodings into fundamental elements to create effective visualizations. They take an exciting and hands-on approach to data visualization design for their own work and how they teach design to others. In this wee…

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#128 - How to Use AI for Home Service Business Success 44:16

5M ago44:16

44:16

In this episode of 'Owned and Operated,' Jack and John revisit their previous discussion on how to use and integrate AI into their home service business endeavors, analyzing its transformative impact over the past few months. They reflect into their experience with Avoca, an AI-driven call center software, and discuss its role in enhancing CSR coac…

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#127 - May Q&A Session with John Wilson 34:12

5M ago34:12

34:12

Join John Wilson on this special episode of 'Owned and Operated' as he dives into the world of home service businesses, focusing on plumbing, HVAC, and electric growth. It’s the end of the month and that means it’s time for John’s first Live Q&A with questions from the OaO private Facebook group! He answers pre-submitted questions about building bu…

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#126 - Plumbing Dreams, Million Dollar Goals: How to Grow Your Home Service Business 29:31

6M ago29:31

29:31

Join John Wilson and Jack Carr in another episode of 'Owned and Operated,' where they dive deep into how to grow in the home service business; specifically residential plumbing, HVAC, and electric services. John discusses the challenges of thinking too small, the benefits of having substantial goals, and the potential of raising capital to scale op…

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Evolving Data Visualization: Crafting the Second Edition of Visualize This with Nathan Yau 38:17

6M ago38:17

38:17

Nathan Yau’s Flowing Data website was one of the first data visualization websites I discovered in my own data journey. With his new book, Visualize This, now out, I thought it would be a great opportunity to talk with Nathan about his work, his book, and how his own approach to data has evolved over the last several years. Keywords: data visualiza…

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#125 - Enhancing Team Performance: The Role of Training and EOS 27:49

6M ago27:49

27:49

Is your home service using EOS and training to their full potential? Today on Owned and Operated, John and Jack talk about the need to replace unreliable vehicles with new vans, the benefits of leasing, and the recent whole company staff meeting aimed at clarifying company goals and values. They also explore the complexities of managing capacity is…

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Episode 38: Episode 38: The Mobility Revolution 1:23:25

6M ago1:23:25

1:23:25

This episode continues the discussion begun during Episode 32: What Transit Modes Where? and is co-hosted by Better Atlanta Transit. Atlanta-based experts give Pecha Kucha/Lightning Talks on innovations in micromobility, micro-transit & communication technologies, inclusive transportation, transit policy and legislation. Opening and closing remarks…

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#124 - How to Survive Disaster in Home Service Business Ownership 21:32

6M ago21:32

21:32

What happens when your Home Service Business ownership hits disaster, and how do you survive business hardship? Hard questions this week, as Owned and Operated hosts Jack and John tackle a question from the Owned and Operated private business owner group on Facebook to talk about navigating the murky water of when things go badly for your business.…

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#123 - Overselling, Whiplash, and Capacity: Optimization in Home Service Businesses 39:21

6M ago39:21

39:21

In this episode of Owned and Operated, hosts John Wilson and Jack Carr share insights from running a home service business specializing in residential plumbing, HVAC, and electric growth, in podcast form. This week, the two talk strategies for managing capacity and fulfillment to keep up with sales, with the importance of focusing on core services …

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Insights from the Tableau Conference in San Diego 18:00

6M ago18:00

18:00

Welcome to a solo episode! In this special episode of the podcast, I talk about the recen Tableau Customer conference in San Diego, which drew over 9,000 participants. I reflect on various aspects of the conference, including its diverse sessions that ranged from showcasing new Tableau features and case studies to hands-on workshops and discussions…

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#122 - Unlocking Fencing Business Success: Insights from Cassie Niekamp 30:20

6M ago30:20

30:20

Cassie Niekamp returns for round two! The owner of a fencing business in Columbus, she and Jack Carr discuss the unique challenges and opportunities in the fencing industry, especially in relation to the economy and market diversification. They’ll also look into business models, B2B marketing strategies, operational efficiencies, and the significan…

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Visualizing the Future: Navigating the Shifts in Data Storytelling with Enrico Bertini 36:48

6M ago36:48

36:48

You know Enrico Bertini, right? Writer, teacher, co-host of the Data Stories podcast, Enrico does it all. Now at Northeastern University, I invited Enrico to the show to talk about his research, great Substack newsletter, and for views on the evolving landscape of data visualization on social media. In our discussion, Enrico emphasized the signific…

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#121 - Getting Off The Fence and Into Growth with Cassi Niekamp 32:37

6M ago32:37

32:37

In this episode of Owned and Operated, John and Jack welcome back Cassi Niekamp to the show, a home service entrepreneur who has significantly grown her business in the fencing business. Cassi shares her experience acquiring a 39-year-old home service business in Columbus, Ohio, and transforming it from a small-scale operation with outdated practic…

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#120 - Rich Jordan and Knowing What Your Real Business Is In Home Service 35:11

6M ago35:11

35:11

In this episode of 'Owned and Operated,' host John Wilson and guest Rich Jordan discuss the intricacies of running a home service business, focusing on the residential plumbing, HVAC, and electric sectors. They delve into the challenges of maintaining profitability in the HVAC installation sector, exploring the unpredictability of business demands,…

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#119 - Surviving and Thriving in HVAC with Rich Jordan 26:20

6M ago26:20

26:20

In this episode of 'Owned and Operated,' host John Wilson and special guest Rich Jordan look into the specific challenges and strategies for home service businesses and HVAC, to navigate and thrive during the shoulder seasons. They explore Rich Jordan's journey from operating a business with $800,000 in sales to achieving nearly $20 million through…

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#118 - 'Jack'ed' Up Leadership: Powering Through Home Service Business Challenges 26:23

7M ago26:23

26:23

In this episode of 'Owned and Operated', hosts John Wilson and Jack Carr dive into the critical topic of developing leadership within home service businesses. Sharing insights from their experiences in residential plumbing, HVAC, and electric services, they discuss the importance of evolving as a leader to meet the needs of a growing business. They…

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Charting Success: Nick Desbarats' Practical Approach to Data Visualization 38:39

7M ago38:39

38:39

On this week’s episode of the podcast, I speak to author and teacher Nick Desbarats about his new book, Practical Charts: The Essential Guide to Creating Clear, Compelling Charts for Reports and Presentations. Our conversation covers choosing appropriate chart types, emphasizing simplicity and clarity, and understanding when to use different format…

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