Best Joyn Podcasts (2024)

1
Tattoos to Tech: Larissa Licha’s Mission to Bridge R&D and CS as CEO of Joyn | Episode 072 58:01

4d ago58:01

58:01

Larissa Licha, co-founder and CEO of Joyn, discusses the challenges of cross-department collaboration between customer-facing teams and R&D, particularly in fast-growing tech companies. She also shares insights from her entrepreneurial journey, emphasizing the need for flexibility in product development and the role of AI in optimizing business pro…

1
From Health Challenges to Spiritual Growth: Rachel McCord’s Inspiring Story 29:32

1d ago29:32

29:32

In this captivating episode of Eye on Las Vegas, host Barry Shore welcomes the multi-talented Rachel McCord, a world-renowned model, author, actress, and speaker. Rachel shares her incredible journey of overcoming significant health challenges, including a life-threatening heart condition, while balancing her thriving career and family life. Rachel…

1
⁠Exclusive Insights from the Investment Club of America: Shaping the Future of Finance 32:06

9d ago32:06

32:06

In this episode of "Eye on Las Vegas," the focus is on the vibrant energy and freedom that defines Las Vegas, drawing in people who are doers and innovators. Barry Shore introduces Michael Lathigee, the Chairman of the Investment Club of America, who discusses the upcoming EconoSummit and its focus on the economic opportunities arising after the U.…

1
Inside Salesforce: Driving Customer Value with AI & Automation with Bernard Slowey, VP of Digital CS | Episode 071 57:39

11d ago57:39

57:39

Bernard Slowey, VP of Digital Customer Success at Salesforce, joins the show to discuss the transformation of customer service through digital tools, AI, and data-driven insights. He and Alex explore how Salesforce is leading the way in enhancing customer experiences by unifying support, success, and training portals, leveraging burgeoning AI tools…

1
Four Ways to Measure Your Digital Customer Success Program | Episode 070 22:35

18d ago22:35

22:35

Monthly Scale and Digital Meetup: https://digitalsuccess.gradual.com The Ultimate Guide to Digital CS: 4 Pillars for Success w/ Alex Turkovic & Jan Young: https://zoom.us/webinar/register/6817263533053/WN_GqOn3y7JSZWBt_YM3i87kw#/registration In today's show... Measuring Digital Customer Success can be an elusive thing. It necessitates borrowing fro…

1
The Vegas Voice: Dan Roberts Talks Entertainment, Senior Living, and Las Vegas Growth 30:03

23d ago30:03

30:03

In this episode of Eye on Las Vegas, Barry Shore welcomes Dan Roberts, a longtime Las Vegas resident and the founder of Vegas Voice, a magazine catering to seasoned citizens (55 and older). They discuss the vibrant senior community in Las Vegas and how Vegas Voice provides entertainment that resonates with older generations. Key points of the episo…

1
Humanizing Digital CS and Personal Branding with Bob Mathers | Episode 069 40:22

25d ago40:22

40:22

In this episode of the Digital CX podcast, Alex Turkovic chats with Bob Mathers about personal branding on LinkedIn, the balance between human interaction and digital communication, and other strategies for customer success. They explore how storytelling, authenticity, and thoughtful use of technology can enhance customer experiences and build trus…

1
Building Community and Resilience: Inside Jewish Nevada’s Mission 29:31

28d ago29:31

29:31

In this captivating episode, we dive into the heart of one of the most vibrant communities in Las Vegas with Stefanie Tuzman, CEO of Jewish Nevada. Join host Barry Shore as he introduces the beauty and significance of Las Vegas, a city that attracts over 41 million visitors annually, and explores the unique contributions of the Jewish community in …

1
Scale & Digital at Early Stage Startups w/ Mary Caballero | Episode 068 40:36

1M ago40:36

40:36

Mary Caballero, hire number 1 at Champify, shares her journey in scaling customer success at an early-stage startup. The conversation delves into the challenges and strategies of driving digital-first customer engagement, the importance of responding to customer feedback, and how to effectively manage key customer relationships in a rapidly growing…

1
Union Victory in Las Vegas: Ted Pappageorge Discusses the Future of Workers' Rights 31:11

1M ago31:11

31:11

In this episode of Eye on Las Vegas, host Barry Shore engages in a robust conversation with Ted Pappageorge, the Secretary-Treasurer and former President of the Culinary Workers Union Local 226, Nevada's largest union. Ted shares the union's recent significant victory in negotiating a groundbreaking contract after years of struggle. This episode sh…

1
Managing Launch Emotions 20:56

1M ago20:56

20:56

In this episode, Katie talks about: Master Your Launch Emotions Transform Rejection into Growth Boost Your Resilience Additional Resources: Click HERE to the Crystal Clear Offer Bundle Follow me on Instagram for free live training, to watch my students’ success stories, and of course, our life with 5 kids! Support the show: ✔ Subscribe & Follow: Hi…

1
Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067 53:35

1M ago53:35

53:35

In this episode, Joydeep Sen Sarma, founder and CEO of Clearfeed, discusses the evolution of customer success in the SaaS world, emphasizing the shift from transactional support to ongoing, relationship-driven models. He also shares insights on how Clearfeed transforms Slack into a structured customer management tool, the role of AI in customer int…

1
Transforming Business with Joy: Sheryl Lynn's Secrets to Success 30:52

1M ago30:52

30:52

In this episode of "Eye on Las Vegas," host Barry Shore welcomes the inspiring and joyful Sheryl Lynn, the creative mind behind Joyely. Sheryl shares her journey of transforming personal challenges into a life filled with joy and purpose. She introduces listeners to the concept of "Joy Intelligence" and explains how it can be integrated into the bu…

1
How to Know When it's Time to Pivot 22:52

2M ago22:52

22:52

In this episode, Katie talks about: Embracing Change as a Strength The Cost of Ignoring the Pivot From High Ticket to Low Ticket Success Additional Resources: Click HERE to the Crystal Clear Offer Bundle Follow me on Instagram for free live training, to watch my students’ success stories, and of course, our life with 5 kids! Support the show: ✔ Sub…

1
Career Growth in Digital Customer Success with Jess Osborn of GoCardless | Episode 066 49:18

2M ago49:18

49:18

In this episode of the Digital CX podcast, Jess Osborn shares insights from her career journey, discussing her experiences with customer success, account management, and scaling global teams at companies like Bazaarvoice and, currently, GoCardless. She emphasizes the importance of action-based onboarding, digital tools in renewals, and the evolving…

1
The Million Dollar Message Series: Part 7 5:30

2M ago5:30

5:30

In this episode, Katie talks about: The Power of Belief Overcoming Imposter Syndrome Embracing Your Unique Value Additional Resources: Click HERE to the Crystal Clear Offer Bundle Follow me on Instagram for free live training, to watch my students’ success stories, and of course, our life with 5 kids! Support the show: ✔ Subscribe & Follow: Hit tha…

1
The Million Dollar Message Series: Part 6 5:50

2M ago5:50

5:50

In this episode, Katie talks about: Shift from Convincing to Empowering Transforming Marketing Language Building a Business with Predictable Growth Additional Resources: Click HERE to the Crystal Clear Offer Bundle Follow me on Instagram for free live training, to watch my students’ success stories, and of course, our life with 5 kids! Support the …

1
The Million Dollar Message Series: Part 5 5:28

2M ago5:28

5:28

In this episode, Katie talks about: Unlock the Tangible in Intangible Offers The Disney Effect: Selling Experiences vs. Necessities Practical Steps to Overcome Price Objections Additional Resources: Click HERE to the Crystal Clear Offer Bundle Follow me on Instagram for free live training, to watch my students’ success stories, and of course, our l…

1
The Million Dollar Message Series: Part 4 5:27

2M ago5:27

5:27

In this episode, Katie talks about: The Truth About Price Objections Effective Vision Painting Techniques Improving Offer Communication Additional Resources: Click HERE to the Crystal Clear Offer Bundle Follow me on Instagram for free live training, to watch my students’ success stories, and of course, our life with 5 kids! Support the show: ✔ Subs…

1
From Blue Man Group to Life's Stage: Marcus Weiss's Journey of Joy and Connection 31:06

2M ago31:06

31:06

In this vibrant Eye on Las Vegas episode, Barry Shore welcomes Marcus Weiss, a true embodiment of joy and creativity. Marcus, renowned for his remarkable performances with the Blue Man Group, Cirque du Soleil, and Second City, joins Barry to explore the transformative power of joy and its role in our lives. Barry introduces Marcus as a luminary who…

1
The Million Dollar Message Series: Part 3 4:35

2M ago4:35

4:35

In this episode, Katie talks about: Why Your Offer Might Be Too Broad The Power of Niche Marketing Customizing Your Offer Without Limiting Your Brand Additional Resources: Click HERE to the Crystal Clear Offer Bundle Follow me on Instagram for free live training, to watch my students’ success stories, and of course, our life with 5 kids! Support th…

1
The Million Dollar Message Series: Part 2 3:51

2M ago3:51

3:51

In this episode, Katie talks about: Uncover Why Your Offers Aren’t Selling Break Free from Problem-Solution Marketing Find Ready-to-Buy Clients Additional Resources: Click HERE to the Crystal Clear Offer Bundle Follow me on Instagram for free live training, to watch my students’ success stories, and of course, our life with 5 kids! Support the show…

1
The Million Dollar Message Series: Part 1 7:36

2M ago7:36

7:36

In this episode, Katie talks about: Overcoming Limiting Beliefs About Marketing Importance of Effective Messaging Empowering Clients to Buy Additional Resources: Click HERE to the Crystal Clear Offer Bundle Follow me on Instagram for free live training, to watch my students’ success stories, and of course, our life with 5 kids! Support the show: ✔ …

1
The Four Pillars of Digital Customer Success | Episode 065 31:35

2M ago31:35

31:35

In this solo episode, I take you through the 4 Pillars of Digital Customer Success, a model I have come up with over the past years to help establish a strong foundation for a digital CS program. I also cover a few news tidbits related to CS. Join me as I walk you through the four pillars: Customer Journey Data Automation Content Chapters: 01:05 - …

1
Katie Riffs: True Freedom 8:51

2M ago8:51

8:51

In this episode, Katie riffs on: Freedom Beyond Financial Independence Embracing Change and Evolution Purpose and Peace Additional Resources: Click HERE to get the BOLD Masterclass Click HERE to get the BRAVE Workshop Follow me on Instagram for free live training, to watch my students’ success stories, and of course, our life with 5 kids! Support t…

1
The Power of Persistence: How Jordan Adler Transformed His Life and Wealth 30:17

2M ago30:17

30:17

In this riveting episode of Eye on Las Vegas, Barry Shore welcomes the remarkable Jordan Adler, a beacon of hope and success. Join Barry as he introduces Jordan, a man who embodies the essence of perseverance and achievement. From humble beginnings to an extraordinary journey, Jordan's story is one of resilience, hope, and immense success. Jordan s…

1
Break the Rules and Make More Money 7:38

2M ago7:38

7:38

In this episode, we cover: Releasing the pressure of being perfect Breaking out of the chains of what it should look like, and having the boldness to get online and speak your mind when you have something to say Resources mentioned: Click HERE to get the BOLD Masterclass Follow me on Instagram for free live training, to watch my students’ success s…

1
AI Tooling to Drive Growth & Break Down Silos with Masha Krol of Glowstick | Episode 064 53:09

2M ago53:09

53:09

In this episode, Alex interviews Masha Krol, CEO of Glowstick about the various innovative uses of AI in customer success to identify growth opportunities and enhance collaboration between CS and commercial teams. Masha shares her takes on the evolution of digital customer success, emphasizing the importance of leveraging AI to analyze customer con…

1
My Favorite thing to Sell as a Visionary 6:32

2M ago6:32

6:32

In this episode, Katie talks about: Her favorite thing to sell as a visionary that YOU can sell too! Resources mentioned: Click HERE to get the Paid Workshop Accelerator Course Follow me on Instagram for free live training, to watch my students’ success stories, and of course, our life with 5 kids! Support the show: ✔ Subscribe and follow the show …

1
Katie Riffs: The Journaling Practice & Launch Email that Brought in a PIF Client in Less Than An Hour 10:53

2M ago10:53

10:53

In this episode, we cover: The Journaling Practice & Launch Email that Brought in a PIF Client in Less Than An Hour Resources mentioned: Click HERE to get the Paid Workshop Accelerator Course Follow me on Instagram for free live training, to watch my students’ success stories, and of course, our life with 5 kids! Support the show: ✔ Subscribe and f…

1
From NFL to Philanthropy: Jackson Crisp's Journey of Heart-Centered Living and Community Advocacy 31:43

2M ago31:43

31:43

In this exciting episode of "Eye on Las Vegas," our host welcomes the dynamic Jackson Crisp, a former NFL player turned motivational speaker and community advocate. Jackson shares his inspiring journey from playing offensive tackle for the New York Jets to becoming a powerful force for positive change in various fields, including high-level governm…

1
Modern Post-Sale Revenue Growth with Haydar Al-Saad of Revsetter | Episode 063 45:10

2M ago45:10

45:10

RevSetter founder Haydar Al Saad discusses with Alex his new revenue-centric customer success platform and its unique approach to integrating both sales and customer success functions. He and Alex explore his extensive experience in SaaS and Haydar’s philosophy on the importance of post-sale revenue growth and the role of digital customer success t…

1
Discovering Freedom and Purpose: Marla Letizia’s Inspiring Las Vegas Story 33:08

2M ago33:08

33:08

In this episode of Eye on Las Vegas, your host, Barry Shore, the Ambassador of Joy, welcomes you to the pulsating heart of Las Vegas. Known for its vibrant energy and the unmistakable smell of freedom, Las Vegas attracts over 41 million visitors each year, more than the combined populations of New York City, Los Angeles, and Chicago. Barry introduc…

1
Customer Education for Revenue Growth with Greg Rose of Intellum | Episode 062 1:01:37

2M ago1:01:37

1:01:37

Ever wondered how mastering customer education can lead to skyrocketing revenue? Listen in as we sit down with Greg Rose of Intellum, who takes us on his extraordinary journey from running a record label to pioneering the field of customer education. You'll learn the magic of Education Qualified Leads (EQLs) and how they can turbocharge your conver…

1
Future Proof Your Teams and Career with Rod Cherkas of HelloCCO | Episode 061 53:19

3M ago53:19

53:19

This week, we are pleased to bring you a conversation with Rod Cherkas, a SaaS veteran, consultant, author of two books on customer success, and vocal contributor to the CS community. Rod and Alex discuss his past at Marketo and Gainsight (among others), his newly released book REACH, as well as where he sees the CS profession heading. Chapters: 00…

1
Super Bowl Marketing Mastermind Scott V Shares Insights on Las Vegas' Record-Breaking Event 31:11

3M ago31:11

31:11

Join host Barry Shore in this exhilarating episode of "Eye on Las Vegas," where we welcome the victorious Scott V. Scott, a titan in the marketing world, who shares his fascinating journey and remarkable achievements, shedding light on what makes Las Vegas a global powerhouse of energy and excitement. Episode Highlights: Introduction to Scott V: Di…

1
Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060 33:00

3M ago33:00

33:00

In this solo episode, we tackle two primary topics: Imposter Syndrome specific to Digital CS and how to combat it Building Customer Health Scores without the benefit of product Telemetry Along the way, I also share a few news items and resources with you. Enjoy! I know I sure did... Resources: Virtual Scale & Digital Meetup Survey Link Latest Digit…

1
Finding Freedom and Energy in Vegas: The Inspiring Story of Yogi Dray Gardner 30:56

3M ago30:56

30:56

In this captivating episode of "Eye on Las Vegas," your host, Barry Shore, the ambassador of joy, welcomes Dray Gardner, an inspiring yogi and entrepreneur. With over 41 million visitors flocking to Las Vegas annually, Barry and Dray dive into what makes this city a hub of energy, freedom, and big ideas beyond just gambling. Dray shares his incredi…

1
Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059 51:00

3M ago51:00

51:00

Eric Mistry (Strategy & Shared Services Operations Manager at Contentsquare) has a very unique background and set of skills in education that afford him a fascinating perspective on the customer experience. Eric joins Alex to discuss the evolving use of AI in the workplace, the importance of connecting cross-functional dots, and the future of custo…

1
Liberty for All: Unveiling Freedom Fest 2024 with Valerie Durham 31:45

3M ago31:45

31:45

Join Barry Shore on the Episode of Eye on Las Vegas. A Celebration of Liberty as he dives deep into this upcoming Las Vegas convention. Valerie Durham, a key organizer, discusses the event's focus on individual liberty across various aspects of life: political, financial, personal, and even health. Escape the ordinary with a lineup that includes th…

1
Hospitality, Drawing from B2C and Rethinking the QBR with Aaron Thompson of SuccessCOACHING | Episode 058 48:33

3M ago48:33

48:33

Aaron Thompson (Chief Revenue Officer of SuccessCOACHING and Founder of Red Slacks) has dedicated his professional life to helping companies and CS professionals. He and Alex delve into the importance of leveraging digital technologies and data to enhance customer experience, and explore the benefits of transitioning from high touch to tech touch i…

1
Unlocking Abundance: Mark Harris on Building Transformative Investments 30:08

4M ago30:08

30:08

Join Barry Shore on another exciting episode of "Eye on Las Vegas" as he welcomes the dynamic Mark Harris. This episode is filled with energy, insights, and transformative ideas. Barry kicks off with his signature greeting to all the good-looking people who always seek and find the good in life. The discussion dives into why Las Vegas is a magnet f…

1
AI-Powered Customer Success & Predictive Analytics with Arun Balakrishnan and Preetam Jinka of FunnelStory | Episode 057 53:44

4M ago53:44

53:44

Preetam Jinka and Arun Balakrishnan, co-founders of FunnelStory, join the podcast to discuss how we’re just scratching the surface with AI and machine learning. They chat with Alex about how FunnelStory is revolutionizing customer success strategies, enabling teams to predict churn, optimize user engagement, and drive revenue growth through data-dr…

1
How Holly Went From $0-$30K Months in 3 Months 48:22

4M ago48:22

48:22

In this episode we cover: Being a full-time mom while growing a successful online coaching business Are ads really as hard as people make them out to be? How Holly is signing clients without sales calls, live launches and a small following Resources mentioned: If you need a closer for your business check out and follow Holly Essington on Instagram …

1
Transforming Mental Health: Insights from Cheri Sotelo on Eye on Las Vegas 30:31

4M ago30:31

30:31

Join Barry Shore, the ambassador of joy, as he welcomes Cheri Sotelo, a prominent mental wellbeing expert, on this episode of Eye on Las Vegas. Dive into the vibrant energy of Las Vegas and uncover the keys to living a purpose-driven life. In this enlightening discussion, Barry and Cheri explore the essentials of mental health, not as an illness, b…

1
SaaS Economics & Driving Customer Outcomes Digitally with Jay Nathan | Episode 056 46:57

4M ago46:57

46:57

Jay Nathan is the co-founder of GrowthCurve.io, Chief Customer Officer at Churnkey, and one of the most respected voices in the customer success community. He joins Alex as they explore Jay’s early career as a software engineer, the integration of AI with other digital tools, and navigating the economic landscape of SaaS. Chapters: 00:02:28 - Intro…

1
Unleashing Opportunities with Andrew Cartwright 33:24

4M ago33:24

33:24

In this episode of The Eye on Las Vegas Podcast, host Barry Shore sits down with the dynamic and inspirational entrepreneur Andrew Cartwright. Known for his impressive track record and positive mindset, Andrew shares his journey, insights, and the principles that have driven his success. Key Points: Introduction to Andrew Cartwright: Barry introduc…

1
The Generative AI Primer for CSMs | Episode 055 47:10

4M ago47:10

47:10

In this, my second solo episode - I wanted to spend some time trying to demystify Generative AI for CSMs and CS leaders alike. According to statistics, only 25% of CS workers utilize AI in the workplace on a regular basis, which I think is WAY too low - especially considering how stretched thin most CSMs really are. So - in this episode, we focus o…

1
Transforming Tech and Learning in Las Vegas: Insights from Steve Lewis 32:09

4M ago32:09

32:09

Join your host, Barry Shore, the ambassador of joy, in this electrifying episode of Eye on Las Vegas. Barry opens with a warm welcome, reminding us to always look for the good in every situation. He shares astonishing statistics about Las Vegas, highlighting its status as one of the most visited places in the world. Today's guest is the charismatic…

1
AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054 45:48

4M ago45:48

45:48

Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic Josh Schachter is the Founder and CEO of UpdateAI, the conversation intelligence tool built specifically for the customer success profession. He sits down with Alex to talk product management, the unorthodox genesis of UpdateAI, and, of course, artificial intelligence itself. K…

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