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The KaiNexus Continuous Improvement Podcast features content from our webinars. We also share conversations with KaiNexus team members and customers from time to time. This podcast brings you information about continuous improvement best practices, employee engagement, lean, six sigma (and related improvement disciplines) and more. Join us as we explore the nuances of creating a culture of continuous improvement, no matter your level of expertise or your industry.
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Mark Graban reads and expands upon selected posts from LeanBlog.org. Topics include Lean principles and leadership in healthcare, manufacturing, business, and the world around us. Learn more at http://www.leanblog.org/audio Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support
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[Webinar] Ask Us Anything! Psychological Safety and Continuous Improvement
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In this webinar, we’re mixing up the format a bit to maximize time for Q&A and discussion. Please watch this longer webinar first: https://www.youtube.com/watch?v=0wwlaxfN8AEIn this video, Mark Graban will give a short presentation that recaps and updates his thoughts on some of these concepts. We’ll also conduct some live polling (and see the resu…
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The 5 Most Controversial Ideas in The Mistakes That Make Us
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Read the full blog post In writing The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, I wanted to challenge the way we think about mistakes, leadership, and organizational culture. Throughout my career, I've seen firsthand how the traditional responses to mistakes–punishment, fear, and blame–can stifle growth and innovatio…
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Preview: Ask Us Anything! Psychological Safety and Continuous Improvement
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In this episode, Mark Graban previews an upcoming webinar live event. Register here I'm excited to invite you to join me on August 21st for a special webinar titled “Ask Us Anything! Psychological Safety and Continuous Improvement.” This session, running from 1:00 – 2:00 PM ET, is designed to be highly interactive, with a focus on your questions an…
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Celebrating Continuous Improvement: Justin Self's Journey at BJC Health | Nexie Award Winner
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Welcome to the Continuous Improvement Podcast with Mark Graban! In this episode, we celebrate Justin Self, Performance Improvement Manager at Barnes Jewish Hospital, and recipient of the prestigious Nexie Award from KaiNexus. Join us as Justin shares his decade-long journey in continuous improvement at BJC Health, highlighting the importance of sta…
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Lifetime Achievement: Mike McGowan's Journey at Memorial Health | Nexie Award Winner
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Welcome to the KaiNexus Continuous Improvement Podcast with Mark Graban! In this special episode, we celebrate Mike McGowan, Director of Process Excellence at Memorial Health System in Marietta, Ohio, and recipient of this year's prestigious Lifetime Achievement Nexie Award from KaiNexus. Join us as Mike shares his inspiring journey in continuous i…
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Travel Delays, Crowdstrike, Healthcare Impact, Learning From Mistakes - Mark Graban & Greg Jacobson
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Welcome to the latest episode of the KaiNexus Continuous Improvement podcast! In this engaging conversation, Mark Graban, Senior Advisor with KaiNexus, sits down with Greg Jacobson, CEO and co-founder of KaiNexus. They chat about various topics, including lean principles, continuous improvement, and the significant impact of the recent CrowdStrike …
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From Football to Your Workplace: Why a Lone Wolf Can’t Transform An Organization
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Read the blog post and more Imagine an NFL team that has been on a decades-long streak of winless seasons. The owner, who has been at the helm for most of that period, always believes that finding the right coach will solve the team's woes. But it doesn't. Every few years (or sometimes more often), the owner blames and fires the coach and hires a n…
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[Webinar] Leveraging a Strategy to Execution Framework: A Journey of Transformation
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In this insightful webinar, Karen Friedenberg, Founder and Managing Director of Performance Improvement Consulting, explores how to leverage a Strategy to Execution Framework to achieve sustainable business results. The webinar delves into the critical aspects of strategy execution, emphasizing the importance of clear communication, organizational …
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Understanding Slow Decisions: How "Motivational Interviewing" Can Help at Work
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The blog post Think about the last time you made a major career decision. I'm thinking of one of mine, in particular. Was it about leaving a job for a new one? Changing directions in your career altogether? Was it a debate about which of the job offers you would accept? How easy was that? How long did it take you? In hindsight, some of my career de…
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Process Improvement Techniques for Operational Excellence
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Link to the blog post Leaders who want to develop a culture of rapid continuous improvement have many tools at their disposal. So many that it can be challenging to keep them all in mind when deciding how to execute an opportunity for improvement or address a difficult challenge. Most organizations don't use all of these techniques simultaneously, …
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[Preview] Leveraging a Strategy to Execution Framework: A Journey of Transformation
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Register hereIn this video, Mark Graban (webinar host from KaiNexus) talks with Karen Friedenberg about her webinar.Scheduled for: July 23 from 1:00 pm - 2:00 pm ETPresented by Karen FriedenbergWhat is a Strategy to Execution Framework? How can this be leveraged to achieve sustainable business results?Learn more about how to execute a journey of Tr…
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Executive Summary on Cultivating Psychological Safety and Continuous Improvement
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The full blog post This post draws upon and summarizes content in my book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. Senior leaders must prioritize psychological safety and continuous improvement to foster an environment conducive to learning and innovation. Psychological safety is crucial for enabling employees t…
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Why Two Data Points Don't Show Trends: Understanding the Importance of Comprehensive Data Analysis in Workplaces and News
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The full blog post Two data points are not a trend. Two-data-point comparisons can be mathematically correct but practically meaningless. This is true in workplaces and news articles like this one. Multiple two-data-point comparisons (comparing last month to the previous month AND comparing it to the year before) don't paint the full picture the wa…
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Read the blog post Here at KaiNexus, we get the opportunity to chat with organizations across all industries and write about many different continuous improvement tools and techniques they use. Lately, I’ve been thinking about two things that most have in common. First, the tools they use are generally simple but not easy. And second, the key to su…
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The Suggestion Box is Dead, with a New Obituary
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The blog post with webinar link As a Throwback Thursday, I'm sharing this webinar that I did back in 2012, as hosted by Karen Martin... On this theme of “The Suggestion Box is Dead,” I thought to prompt ChatGPT to create an image of a burial scene and mournful employees... --- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-…
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Demystifying Toyota’s Andon System: How It Works and Common Misconceptions
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Episode blog post There's a common misconception about Toyota's “Andon” system, often expressed as: “When a team member pulls the cord, the line stops.” But that's not entirely accurate, as this enlightening Toyota video demonstrates... --- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support…
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I’ll Be Speaking, Learning, and Facilitating at the Global Lean Summit
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Blog post with links I'm very happy to be participating in Jared Thatcher‘s “Global Lean Summit” event this September in Indiana. I'll be there to network and learn, which includes time visiting a Toyota Material Handling factory (an entire day!) I'll be speaking and facilitating: A workshop on Psychological Safety as a Foundation for continuous im…
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Don't Digitize the Suggestion Box -- Improve a Better Way with Kaizen and KaiNexus
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The blog post Digital transformation is about rethinking and reinventing with digital tools. For over 13 years, KaiNexus has moved beyond the outdated suggestion box model. Traditional suggestion boxes, whether paper or digital, often fail (or usually fail!–ideas get locked away, reviewed by a select few, and lead to frustration. We believe in dyna…
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Psychological Safety: Ensuring Every Voice is Heard, Not Necessarily Followed
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Blog post Psychological Safety means everybody gets their say, but it doesn't mean you get your way. Psychological Safety is an individual's belief, feeling, or perception that it's safe for them to speak up in a situation. When people are rewarded for speaking candidly, that leads to rigorous debate and better decisions. Psychological Safety doesn…
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Join Me on Friday for The Mistakes That Make Us: A Book Birthday Event
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The blog post The LinkedIn event My latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, is turning one year old! Join me, along with my co-host Elisabeth Swan, for what we hope will be an engaging, insightful, and fun discussion about learning from mistakes. We'll be joined by special surprise guests who will s…
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Why Did You Join KaiNexus? Andrea Beidl, Manager of Customer Enablement
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Today, host Mark Graban (a Senior Advisor) with KaiNexus is joined by our new Manager of Customer Enablement, Andrea Beidl.We'll learn about her background, why she joined KaiNexus, and what appealed to her during the recruiting and interviewing process. Learn a little about her onboarding process -- and what she thinks are the best things and the …
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Join Me at the Michigan Lean Consortium Annual Conference in August!
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The Blog Post I'm excited to share my breakout session at the Michigan Lean Consortium Annual Conference! In this session, I dive into the critical role of Psychological Safety as a Foundation for Continuous Improvement. We explore how fostering an environment where team members feel safe to share ideas, take risks, and learn from mistakes can driv…
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Webinar: Ask Us Anything! The KaiNexus Lean Strategy Team - Linda Vicaro, Lynn Howell, Mark Graban
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It's time for another lively and informative "Ask Us Anything!" webinar. This time, we're featuring Linda Vicaro and Lynn Howell, the KaiNexus Lean Strategy team, joined by host and moderator Mark Graban.Learn more about our webinars: https://www.kainexus.com/webinars It's time for another lively and informative "Ask Us Anything!" webinar. This tim…
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Mistakes and Errors: A Circular Definition; Leadership Matters
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Blog post link When writing or speaking, I use the words “mistake” and “error” interchangeably. The definitions in some dictionaries are comically circular. Dictionary.com defines an error as: “a deviation from accuracy or correctness; a MISTAKE, as in action or speech.” It also defines a mistake as: “an ERROR in action, calculation, opinion, or ju…
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Ask Us Anything! KaiNexus Lean Strategy Team [Webinar Preview]
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Join us for another exciting and insightful "Ask Us Anything!" webinar featuring the KaiNexus Lean Strategy team. This interactive session is scheduled for June 20 from 2:00 - 3:00 ET. Register here Presenters: Linda Vicaro Lynn Howell Host and Moderator: Mark Graban In this live event, our experts will tackle your questions about continuous improv…
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Why Gemba Walks Matter & How to Make Them Work
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Blog post link Gemba walks have become a widely adopted management technique. Leaders gain valuable insights into organizational value flow and often discover improvement opportunities by directly visiting the work environment. This collaborative approach involves employees sharing details about their tasks and the reasons behind them. Why are Gemb…
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Upcoming Shingo Webinar on Learning From Mistakes and Psychological Safety
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Blog post link I'm excited that the Shingo Institute asked me to present a webinar on June 18th. Click here to register for the webinar They've also published an article that I wrote: Psychological Safety: The Key to Effective Andon Cord Pulls and Continuous Improvement The webinar description: Join us for an engaging webinar as we explore the tran…
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The Pitfalls of Safety Bonuses in Lean Factories: A True Story
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Blog post I was talking recently with a trusted friend in the Lean community. He told me a story. It's certainly believable, even if it's second or third-hand to me. He had no reason to make up a story like this. A relative of his works in a U.S. factory. Yes, we still have factories here. I'll call this relative of my friend “Guy,” which is pronou…
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Psychological Safety vs. Psychological Comfort: Understanding the Distinction
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Blog post link The Big Picture: In the Lean community and beyond, some people mistakenly equate “psychological safety” with being comfortable all the time. This misconception can undermine the true essence of psychological safety in the workplace. Psychological safety is not about constant comfort or shielding managers from discomfort. Synthesizing…
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Why Did You Join KaiNexus? Josh Feldman, VP of Marketing
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Today, host Mark Graban (a Senior Advisor) with KaiNexus is joined by our new Vice President of Marketing, Josh Feldman. We'll learn about his background, why he joined KaiNexus, and why he moved from Chicago. Is he is Cubs fan or a White Sox fan? And what does his think about Chicago pizza? The answer may surprise you. Learn more about KaiNexus: h…
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Preventing Surgical Errors: Effective Strategies Over Warning Signs in Operating Rooms
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The blog post IMAGE: A sign that reads "CAUTION: DON'T OPERATE ON THE WRONG SIDE" It's silly, right? I've never seen a sign like this in an operating room. And I'm not advocating for them. It's not the right approach for quality and patient safety. If warning signs actually prevented mistakes, and given that a vast majority of mistakes are caused b…
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Celebrating 100 Years of Shewhart’s Control Charts: A Century of Quality Management
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The blog post TODAY marks the centennial of one of the most significant innovations in quality management: the control chart. 🎂 🎉 🎆 In the early 1920s, Walter A. Shewhart, working at Bell Labs, recognized the need for a statistical method to monitor and control manufacturing processes. On May 16, 1924, Shewhart created the first “control chart,” a …
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