Best Kristy Salazar Podcasts (2024)

1
The Beautiful Blessing Of Seasons 12:54

4M ago12:54

12:54

Life is full of seasons the blessing is finding the beauty in whatever season of life you are in. Tune in to find out how to see life through your heavenly eyes & not just your human eyes.

1
2024 Unleashing The Warrior Within 15:35

6M ago15:35

15:35

There is a warrior within you, a warrior built from all of the chapters of your life and your individual journey. 2024 is the year to unleash the warrior and wisdom within. The world needs what you have locked up inside.

1
God Of The New 27:52

6M ago27:52

27:52

What do you do when God changes your plan ? When God makes moves on your behalf that he didn’t consult you on ? Can you trust his plan is better than yours ? Tune into this weeks episode as we dive into what it’s like when God is doing a NEW thing.

1
Coupling CX with Organizational Excellence ft Serena Riley 20:12

7M ago20:12

20:12

Let's explore in our autumn-special episode the age-old yet freshly brewing bond that couples organizational excellence and customer experience with our vibrant guest Serena Riley, CX leader at Conversight.AI. Serena's LinkedIn profile: https://www.linkedin.com/in/serenariley Xperience the magic of service!…

1
The Journey Of You 17:28

8M ago17:28

17:28

Do you know that you were created for such a time as this ? Did you know that your journey is tailor made by the creator himself ? And here is the beautiful thing he knows everything about you and your story and loves you unapologetically. Tune in as we learn to celebrate the beauty and strength in our stories.…

1
Preserved for a purpose 24:39

9M ago24:39

24:39

Are you still standing despite all that life has thrown at you ? Are you flourishing when at moments you felt like you were failing ? You my friend have been preserved for a purpose and it is for a plan greater than YOU ! Tune in as we dive into why we were preserved.

1
Emotions, How many of us have them 15:31

12M ago15:31

15:31

Are you struggling emotionally ? Do you find yourself easily triggered ? In this weeks episode we dive into the power of emotions. How can we learn to navigate and process human emotions without letting them have the power to overtake us and cause us to self- sabotage. How can we surrender our emotions to the one that created us and leave them at h…

1
Just hold on 20:58

1y ago20:58

20:58

Do you find yourself frustrated, exhausted? Are you wondering what God could possibly be up to ? Is life feeling heavier than ever ? Tune in to this weeks episode and just hold on help is on the way.

1
Love Kept Him There 13:19

1y ago13:19

13:19

Imagine being loved so relentlessly and claimed unapologetically. You were worth it !

1
E.P.I.C.ing the Experience ft Federica Roux 22:15

1y ago22:15

22:15

We've boarded the new year wagon here at CX...Oh! (it's never late ;)) to decode E.P.I.C. experiences (yes, the EPIC ones only!) with Federica Roux, Chief Experience Officer at Odity. Here's a glimpse of what they read like. E. Easy P. Personalized I. Intuitive C. Contextual Tune in to get the details of 'how' to incorporate them in our company cul…

1
When God Changes Your Plan 18:49

1+ y ago18:49

18:49

What will be your response when God changes your plan ? When the road of life takes an instant unexpected turn and you find yourself in chapters that you did not plan or see coming. What do you do then ? Tune in and find out how to stand when the floor beneath you is shaking.

1
Owning The Mindset Of God’s Glory 14:24

1+ y ago14:24

14:24

How do you see yourself? Do you see yourself the way that your creator sees you? Do you own your story confidently knowing that God will use all of it for your good and HIS glory? Tune in and find out how to OWN the glory of God that is on your life unapologetically

1
From Mess To Masterpiece 21:01

1+ y ago21:01

21:01

The year on ending where do you find yourself and where are you willing to let God take you NEXT year. Do you want what he had or what you planned? Tune in to the last episode of 2022

1
His Faithfulness In All Seasons 12:13

1+ y ago12:13

12:13

How many times do you look back and see God’s footprints. One thing about God is he is always consistent and faithful to us in every season. Tune in

1
Soak it in 14:00

1+ y ago14:00

14:00

Are you presently soaking in the moments God has created just for you ?Are you taking time to sit still enough to gain the wisdom in the season of life you are currently in ? Tune in

1
Decrypting Customer Succ-trategy ft Irit Eizips 18:59

1+ y ago18:59

18:59

Customer success - just another jargon or a substantial integrant in the experience that a customer has with an organisation? Let's decrypt it with Irit Eizips, CEO, CSM Practice. Irit's LinkedIn profile: https://www.linkedin.com/in/eizips Experience the magic of service!

1
The surface has barely been scratched 19:00

2y ago19:00

19:00

What if I told you that God is barely getting started with you ? That the best is still ahead. At times we want to tap out because we think we have already experienced what God had for us in a past season not realizing that he promises to take us from glory to glory. As we grow in him he takes us to different levels eternally, internally & external…

1
Secure, Solid & Sovereign 21:24

2y ago21:24

21:24

In a world that is constantly changing & the life waves of change that have the potential to take us under how do we remain securely anchored, spiritually solid and trust that God is Sovereign in all of it. Tune in to find out how to remain spiritually solid when life takes twists & turns and doesn’t go as we planned.…

1
Succeeding with Customer Success ft Maranda Dziekonski 14:31

2y ago14:31

14:31

What is it like to succeed with customer success? We're canvassing it with Maranda Dziekonski, Chief Customer Officer, Swiftly. Maranda's LinkedIn profile: https://www.linkedin.com/in/marandaanndziekonski Experience the magic of service!

1
Creating Experiential Value ft Diane Magers 18:11

2y ago18:11

18:11

Talking real business numbers here, we're uncovering how experiences create tangible value for companies with Diane Magers, the founder of Experience Catalysts, a sherpa for new and developing experience-obsessed organisations, and the Emeritus Chair for Customer Experience Professionals Association (CXPA). Diane's LinkedIn profile: https://www.lin…

1
Power In The Pause 15:25

2y ago15:25

15:25

In this week’s episode we dive into the power in life pauses. Have you ever been going forward with your plans and all of a sudden it feels like God hits the pause button? How do you navigate those moments and use them to bring out the most purposeful, powerful version of yourself. Can you trust God in the pauses of life. Tune in & be encouraged.…

1
Grief The Growth Factor 14:44

2y ago14:44

14:44

Did you know that grief can either be a graveyard or a growth factor? We make the choice on how we will respond to grief. We can choose to grow through it or surrender to the graveyard of grief. Tune in and find out how grief can be your ultimate game changer.

1
The Experience Equation ft Adriana Salazar Hidalgo 18:24

2y ago18:24

18:24

What truly makes a great customer experience? Speed. Convenience. Consistency. Friendliness. And human touch—that is, creating real connections by making technology feel more human and giving employees what they need to transmit it to the end user. That's for the recipient, which in turn leads to business growth. Ever looked at the other side of th…

1
Hunting for the Magic Metric ft Kristi Faltorusso 16:37

2y ago16:37

16:37

Hunting for the magic metric in CX? We're disentangling the experience barometer mania this week with Kristi Faltorusso, an award winning Customer Success Executive with experience in building, scaling and transforming customer success organisations at hyper-growth B2B SaaS companies. Currently, she's the Chief Customer Officer at ClientSuccess, an…

1
Delay not denial, blessings in unexpected blows 14:54

2y ago14:54

14:54

Just because you are experiencing a delay does not mean you are being denied. At times God is clearing the path and preparing the way so that you can step into all he created you to be. Tune in to the latest episode to see how you can learn to have patience in the delays and most of all trust in the process.…

1
Nurturing the Experience ft Mandisa Makubalo 19:14

2y ago19:14

19:14

Introducing to you in this episode, the woman running South Africa's 1st 100% black women owned CX Management Consultancy - Mandisa Makubalo, CEO, Unlimited Experiences SA, who has been ranked amongst the Top 100 CX Global Thought Leaders for 2021, is an author, community leader for Women in CX Africa chapter and serves on various boards across the…

1
2022 The Year Of Action 14:32

2y ago14:32

14:32

Are you ready to step into everything you were created for? Are you ready to give God back everything that he invested in you over the years? Let this year be the year that changes everything. Let this year be the year that you put your faith into action and watch God move on your behalf. Tune in and allow 2022 to be your year of action.…

1
Created by a giant God, Stop playing small 13:54

2+ y ago13:54

13:54

Have you found yourself shrinking because you are afraid of your potential at full capacity ? Do you dim your light because you think it shines too bright and you find yourself feeling unworthy of the vision God has given you ? This is the call to action you have been waiting for !! Stop warming the bench of your life and get in the game. You were …

1
Seasons 14:23

2+ y ago14:23

14:23

Just like the seasons in nature, there are seasons in our lives. At times some are more defining than others. Defining seasons can stretch us beyond what feels comfortable or what we feel we have the capacity to contain. If we just trust the creator off all the seasons in our lives we will see the beauty & glory revealed as the seasons of life chan…

1
Dedicated to the vision 13:31

2+ y ago13:31

13:31

A new year will bring many new things. Stay focused on the vision that God has given you and the version of you he has ordained from the start. Challenges will come, twist in the road are to be expected but keep the faith and stay dedicated to what God has spoken over your life.

1
The Shift 15:37

2+ y ago15:37

15:37

Did you know that we have a choice to get tired of the old ways and the old baggage we have held onto for so long? Being buried under our old baggage can consume us and hold us back from stepping into the next dimension of ourselves. Tune in and learn how to choose the shift.

1
Sharing that Experience ft Dan Gingiss 24:02

2+ y ago24:02

24:02

In the CX...Oh! studio this time is someone who believes that a remarkable customer experience is your best marketing strategy, it's Dan Gingiss from Chicago, an established international keynote speaker and customer experience coach. He teaches businesses and executives how to make the brand lovers louder than the haters by creating experiences th…

1
Security in the sweet spot 13:08

2+ y ago13:08

13:08

Are you sleeping on the power of the sweet spot? Do you feel like God has sat you down and you are frustrated because you don’t see life playing out the way you thought it would ? Do you find yourself in a race to meet society’s deadlines not understanding the power & wisdom that comes from being still. Are you missing out on the security of the sw…

1
Scoring CX Goals ft Gregorio Uglioni 22:47

2+ y ago22:47

22:47

When we view technology through the lens of an individual CX function, connecting the dots becomes slightly blurred unless we adjust to the key CX activities: understanding customers and their experiences; analysing data collected from those experiences; acting on the insights; and continually managing CX efforts across the brand. And to ace the ar…

1
Closing the Loop ft Michael Brandt 35:21

2+ y ago35:21

35:21

Exactly as closing the loop efficiently automates electrical circuits, it makes businesses flourish, most specifically with reference to customer experience. The question is how to do it with consistency, and that's what we are taking up with Michael Brandt, a profound CX strategist and the founder of CX-Excellence.com based in Switzerland. Closing…

1
Unlocking the M.A.G.I.C. ft Ricky Locke 22:23

2+ y ago22:23

22:23

What does the art of magic have to do with customer experience? In this episode, we unlock the anatomy and physiology of the word M.A.G.I.C. and how to embrace this art to create a magical experience for those we interact with. All with the award-winning magician Ricky Locke! In addition, Ricky is a speaker, behavioural trainer with 15 years of ret…

1
Pirating the NPS ft Stine Marsal 32:59

2+ y ago32:59

32:59

NPS (Net Promoter Score) is a widely used metric to measure the experience of customers. But does it work for your organisation given raw? With Stine Marsal, Denmark's leading CX expert who's greatly contributed to directing smoother experiences for the customers of the three biggest Danish brands, namely, Copenhagen Zoo, Tivoli Gardens, and Copenh…

1
Punk CX ft Adrian Swinscoe 26:35

2+ y ago26:35

26:35

Punk exploded out of the back of progressive rock with it’s democratic, DIY, back to basics approach that inspired both a cultural and musical movement and change in mindset. It dared to be different and was ok with the fact that not everyone liked that. So, is it time to consider what a punk rock version of CX would look and feel like, particularl…

1
CX Wednesday ft Dennis Wakabayashi 20:38

2+ y ago20:38

20:38

Happy CX Day fam! CX...Oh! is celebrating this special occasion with Dennis Wakabayashi, the global voice of CX. The first Tuesday of October marks a global celebration of the companies and professionals that create great customer experiences, it's CX Day, general euphoria over all things CX! It’s a day when organizations roll out the red carpet fo…

1
It is well with my soul 11:24

2+ y ago11:24

11:24

Can you think of moments where the last thing you felt was it is well with my soul? Do you find yourself feeling like sometimes you are in a war for your soul because of the cards you feel life has handed you? Tune in and learn how to say It is well with my soul !

1
Hacking Customer Success with AI ft Gaurav Bhattacharya 17:28

2+ y ago17:28

17:28

McKinsey Global Institute predicts that AI (Artificial Intelligence) could increase productivity by up to 40%, double the growth rate, and lead to an annual economic boost of up to $13 trillion in 2030. We get to the 'how' and 'why' of it with Gaurav Bhattacharya, CEO at involve.ai, who's on a mission to make the world's companies more customer cen…

1
CX Beyond Business ft Christopher Brooks 23:56

2+ y ago23:56

23:56

Is there any purpose of CX (Customer Experience) other than retaining customers and keeping the bottomline glowing? Of course, there's something that goes beyond business. It's about creating a CX practice for betterment for all involved; customers, employees, communities, society and shareholders. But what does that actually mean and how to bring …

1
Riding over Empathy ft Charlotte Spain 18:43

3y ago18:43

18:43

Empathy, empathy, everywhere and lots of drops to drink! While the world's going gaga over empathy (and yes, we should), let's figure out in this episode with Charlotte Spain why empathy isn't the most appreciated characteristic in customer service and what works instead. Charlotte is a customer experience leader creating industry-defining, end-to-…

1
The Ultimate CX ft Scott McKain 31:06

3y ago31:06

31:06

Wondering how organizations and leaders attain, sustain, and regain the ultimate level of distinction? Oh wait, what is the 'ultimate level of distinction' first? Let's get that sorted with Scott McKain, a globally recognized authority on how organizations and professionals create distinction to attract and retain customers, and stand out in a hype…

1
I'll Be Back ft Shep Hyken 27:03

3y ago27:03

27:03

Wondering where I'm going? Nah...I'm here only! 'I'll Be Back' is the title of Shep's upcoming release. Sounds powerful, eh? And that's why we've invited him so we can get a taste of this treasure before the rest. Shep Hyken is the Chief Amazement Officer at Shepard Presentations, an award winning keynote speaker and New York Times and Wall Street …

1
Business Strategy & Customer Strategy as Siamese Twins ft Sharon Boyd 26:04

3y ago26:04

26:04

On our show is Sharon Boyd, the Chief Customer Officer for MKL Innovation and MD for MKL CX – a Customer Experience Agency. She has led multi-million pound transformation programmes for FTSE 100 companies in the UK, is a Director at the Customer Institute, a published author, among top 25 UK Customer Experience Awards winners 2021, and a captain on…

1
Deriving Value from Vanity ft Sue Duris 31:40

3y ago31:40

31:40

Obsessed with the undying temptation to make data driven decisions in the present world, we clarify what to expect when incorporating dashboards in the CX framework with Sue Duris, Co-Founder and President of M4 Communications, a global marketing and customer experience strategic consulting firm that helps organizations create omnichannel experienc…

1
Make 'em Come Back ft Melissa Moore 22:12

3y ago22:12

22:12

Our guest this weekend is Melissa Moore, a Retail Consultant, Mentor and Trainer based in Ireland. Built up on a strong foundation of working with well known international names in retail including high street brands, supermarket chains and premium hospitality for over 20 years, her business, The Retail Advisor, empowers retailers to reach their po…

1
Luxperiences Simplified ft Santosh Sharma 23:35

3y ago23:35

23:35

We're heading to simplify 'Luxperiences', i.e., Luxury Experiences in this episode with Santosh Sharma, CEO of BookMyJet, India's 1st tech platform targeted at making private jet flying an affordable, convenient, and easy affair. What we definitely share in common is the passion for aircrafts, and building on it, we find out how open communication …

1
Trust the promise, not what you currently see 18:09

3y ago18:09

18:09

Have you ever looked at your life and immediately thought God does not look like the promises you spoke to me, this is not what you spoke over my life. This season looks nothing like what I imagined or planned out for my life. Does the thought of that leave you frustrated & confused? Most of all doubting God ? That’s all the enemy needs to wreck ha…

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Kristy Salazar Podcasts

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