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Closing the Loop ft Michael Brandt
Manage episode 314341274 series 3280842
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Exactly as closing the loop efficiently automates electrical circuits, it makes businesses flourish, most specifically with reference to customer experience. The question is how to do it with consistency, and that's what we are taking up with Michael Brandt, a profound CX strategist and the founder of CX-Excellence.com based in Switzerland. Closing the loop demonstrates to customers that they are being heard and that their concerns are being taken seriously. Points that we cover:
- Process vs procedure
- Power that empowers
- Acting on negative feedback or complaints
- 5 step guide on how and where to begin
Michael's LinkedIn profile: https://www.linkedin.com/in/michael-brandt-ccxp-9512a33
Experience the magic of service!
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