Best Supriya Sharma Podcasts (2024)

1
Coupling CX with Organizational Excellence ft Serena Riley 20:12

8M ago20:12

20:12

Let's explore in our autumn-special episode the age-old yet freshly brewing bond that couples organizational excellence and customer experience with our vibrant guest Serena Riley, CX leader at Conversight.AI. Serena's LinkedIn profile: https://www.linkedin.com/in/serenariley Xperience the magic of service!…

1
E.P.I.C.ing the Experience ft Federica Roux 22:15

1+ y ago22:15

22:15

We've boarded the new year wagon here at CX...Oh! (it's never late ;)) to decode E.P.I.C. experiences (yes, the EPIC ones only!) with Federica Roux, Chief Experience Officer at Odity. Here's a glimpse of what they read like. E. Easy P. Personalized I. Intuitive C. Contextual Tune in to get the details of 'how' to incorporate them in our company cul…

1
Decrypting Customer Succ-trategy ft Irit Eizips 18:59

2y ago18:59

18:59

Customer success - just another jargon or a substantial integrant in the experience that a customer has with an organisation? Let's decrypt it with Irit Eizips, CEO, CSM Practice. Irit's LinkedIn profile: https://www.linkedin.com/in/eizips Experience the magic of service!

1
Succeeding with Customer Success ft Maranda Dziekonski 14:31

2y ago14:31

14:31

What is it like to succeed with customer success? We're canvassing it with Maranda Dziekonski, Chief Customer Officer, Swiftly. Maranda's LinkedIn profile: https://www.linkedin.com/in/marandaanndziekonski Experience the magic of service!

1
Creating Experiential Value ft Diane Magers 18:11

2y ago18:11

18:11

Talking real business numbers here, we're uncovering how experiences create tangible value for companies with Diane Magers, the founder of Experience Catalysts, a sherpa for new and developing experience-obsessed organisations, and the Emeritus Chair for Customer Experience Professionals Association (CXPA). Diane's LinkedIn profile: https://www.lin…

1
The Experience Equation ft Adriana Salazar Hidalgo 18:24

2y ago18:24

18:24

What truly makes a great customer experience? Speed. Convenience. Consistency. Friendliness. And human touch—that is, creating real connections by making technology feel more human and giving employees what they need to transmit it to the end user. That's for the recipient, which in turn leads to business growth. Ever looked at the other side of th…

1
Hunting for the Magic Metric ft Kristi Faltorusso 16:37

2y ago16:37

16:37

Hunting for the magic metric in CX? We're disentangling the experience barometer mania this week with Kristi Faltorusso, an award winning Customer Success Executive with experience in building, scaling and transforming customer success organisations at hyper-growth B2B SaaS companies. Currently, she's the Chief Customer Officer at ClientSuccess, an…

1
Nurturing the Experience ft Mandisa Makubalo 19:14

2+ y ago19:14

19:14

Introducing to you in this episode, the woman running South Africa's 1st 100% black women owned CX Management Consultancy - Mandisa Makubalo, CEO, Unlimited Experiences SA, who has been ranked amongst the Top 100 CX Global Thought Leaders for 2021, is an author, community leader for Women in CX Africa chapter and serves on various boards across the…

1
Sharing that Experience ft Dan Gingiss 24:02

2+ y ago24:02

24:02

In the CX...Oh! studio this time is someone who believes that a remarkable customer experience is your best marketing strategy, it's Dan Gingiss from Chicago, an established international keynote speaker and customer experience coach. He teaches businesses and executives how to make the brand lovers louder than the haters by creating experiences th…

1
Scoring CX Goals ft Gregorio Uglioni 22:47

2+ y ago22:47

22:47

When we view technology through the lens of an individual CX function, connecting the dots becomes slightly blurred unless we adjust to the key CX activities: understanding customers and their experiences; analysing data collected from those experiences; acting on the insights; and continually managing CX efforts across the brand. And to ace the ar…

1
Closing the Loop ft Michael Brandt 35:21

2+ y ago35:21

35:21

Exactly as closing the loop efficiently automates electrical circuits, it makes businesses flourish, most specifically with reference to customer experience. The question is how to do it with consistency, and that's what we are taking up with Michael Brandt, a profound CX strategist and the founder of CX-Excellence.com based in Switzerland. Closing…

1
Unlocking the M.A.G.I.C. ft Ricky Locke 22:23

2+ y ago22:23

22:23

What does the art of magic have to do with customer experience? In this episode, we unlock the anatomy and physiology of the word M.A.G.I.C. and how to embrace this art to create a magical experience for those we interact with. All with the award-winning magician Ricky Locke! In addition, Ricky is a speaker, behavioural trainer with 15 years of ret…

1
Pirating the NPS ft Stine Marsal 32:59

3y ago32:59

32:59

NPS (Net Promoter Score) is a widely used metric to measure the experience of customers. But does it work for your organisation given raw? With Stine Marsal, Denmark's leading CX expert who's greatly contributed to directing smoother experiences for the customers of the three biggest Danish brands, namely, Copenhagen Zoo, Tivoli Gardens, and Copenh…

1
Punk CX ft Adrian Swinscoe 26:35

3y ago26:35

26:35

Punk exploded out of the back of progressive rock with it’s democratic, DIY, back to basics approach that inspired both a cultural and musical movement and change in mindset. It dared to be different and was ok with the fact that not everyone liked that. So, is it time to consider what a punk rock version of CX would look and feel like, particularl…

1
CX Wednesday ft Dennis Wakabayashi 20:38

3y ago20:38

20:38

Happy CX Day fam! CX...Oh! is celebrating this special occasion with Dennis Wakabayashi, the global voice of CX. The first Tuesday of October marks a global celebration of the companies and professionals that create great customer experiences, it's CX Day, general euphoria over all things CX! It’s a day when organizations roll out the red carpet fo…

1
Hacking Customer Success with AI ft Gaurav Bhattacharya 17:28

3y ago17:28

17:28

McKinsey Global Institute predicts that AI (Artificial Intelligence) could increase productivity by up to 40%, double the growth rate, and lead to an annual economic boost of up to $13 trillion in 2030. We get to the 'how' and 'why' of it with Gaurav Bhattacharya, CEO at involve.ai, who's on a mission to make the world's companies more customer cen…

1
CX Beyond Business ft Christopher Brooks 23:56

3y ago23:56

23:56

Is there any purpose of CX (Customer Experience) other than retaining customers and keeping the bottomline glowing? Of course, there's something that goes beyond business. It's about creating a CX practice for betterment for all involved; customers, employees, communities, society and shareholders. But what does that actually mean and how to bring …

1
Riding over Empathy ft Charlotte Spain 18:43

3y ago18:43

18:43

Empathy, empathy, everywhere and lots of drops to drink! While the world's going gaga over empathy (and yes, we should), let's figure out in this episode with Charlotte Spain why empathy isn't the most appreciated characteristic in customer service and what works instead. Charlotte is a customer experience leader creating industry-defining, end-to-…

1
The Ultimate CX ft Scott McKain 31:06

3y ago31:06

31:06

Wondering how organizations and leaders attain, sustain, and regain the ultimate level of distinction? Oh wait, what is the 'ultimate level of distinction' first? Let's get that sorted with Scott McKain, a globally recognized authority on how organizations and professionals create distinction to attract and retain customers, and stand out in a hype…

1
I'll Be Back ft Shep Hyken 27:03

3y ago27:03

27:03

Wondering where I'm going? Nah...I'm here only! 'I'll Be Back' is the title of Shep's upcoming release. Sounds powerful, eh? And that's why we've invited him so we can get a taste of this treasure before the rest. Shep Hyken is the Chief Amazement Officer at Shepard Presentations, an award winning keynote speaker and New York Times and Wall Street …

1
Business Strategy & Customer Strategy as Siamese Twins ft Sharon Boyd 26:04

3y ago26:04

26:04

On our show is Sharon Boyd, the Chief Customer Officer for MKL Innovation and MD for MKL CX – a Customer Experience Agency. She has led multi-million pound transformation programmes for FTSE 100 companies in the UK, is a Director at the Customer Institute, a published author, among top 25 UK Customer Experience Awards winners 2021, and a captain on…

1
Deriving Value from Vanity ft Sue Duris 31:40

3y ago31:40

31:40

Obsessed with the undying temptation to make data driven decisions in the present world, we clarify what to expect when incorporating dashboards in the CX framework with Sue Duris, Co-Founder and President of M4 Communications, a global marketing and customer experience strategic consulting firm that helps organizations create omnichannel experienc…

1
Make 'em Come Back ft Melissa Moore 22:12

3y ago22:12

22:12

Our guest this weekend is Melissa Moore, a Retail Consultant, Mentor and Trainer based in Ireland. Built up on a strong foundation of working with well known international names in retail including high street brands, supermarket chains and premium hospitality for over 20 years, her business, The Retail Advisor, empowers retailers to reach their po…

1
Luxperiences Simplified ft Santosh Sharma 23:35

3y ago23:35

23:35

We're heading to simplify 'Luxperiences', i.e., Luxury Experiences in this episode with Santosh Sharma, CEO of BookMyJet, India's 1st tech platform targeted at making private jet flying an affordable, convenient, and easy affair. What we definitely share in common is the passion for aircrafts, and building on it, we find out how open communication …

1
Living the Trust ft Jan Uriga 19:01

3y ago19:01

19:01

What does it mean for a customer to trust a service provider? Does trust equate to loyalty? Is it something to be expressed or lived? Hear from Jan Uriga, a CX and Innovation Strategist, Change Management lecturer at Vienna University and Faculty of Social and Economic Sciences in Bratislava on how companies live the trust in light of: - Future of …

1
Kindi-fying the Experience ft Anna Sheppard 22:02

3y ago22:02

22:02

''Kindness is the ever begetter of kindness'', said Sophocles, and to derive advantage from its cascading effect in business to create memorable experiences, we brought in Anna Sheppard, CEO of Bambuddha Group, a social enterprise that provides leadership coaching and CSR programs, helping companies to 'work kinder' for People, Customers, Community…

1
EX for CX ft Claire Boscq-Scott 26:57

3y ago26:57

26:57

Following Richard Branson who says, “Loyal employees in any company create loyal customers, who in turn create happy shareholders”, we set out to understand the equation EX = CX (Employee Experience = Customer Experience) with Claire Boscq-Scott, No.3 Top Global Customer Service Guru, author of 3 books (with a No.1 Amazon bestseller), BizShui creat…

1
Saving Global CX ft Alex Mead 27:44

3y ago27:44

27:44

Analyse the inverse proportionality between state of CX worldwide and number of CX professionals through the lens of Alex Mead, a global Customer Experience Executive and an adept leader working to transform experiences across contact centres, specialising in digital, social & omnichannel platforms, customer service operations innovation, CRM imple…

1
Transition in Tourism ft Elke Dens 28:17

3y ago28:17

28:17

Joining us from Flanders is Elke Dens, a tourism marketing maven and one of the major driving forces to lead VisitFlanders into ‘Travel to Tomorrow’, a vision based on regeneration. As Chairwoman of the Marketing Group of The European Travel Commission, she has been aligning the marketing directors from 28 countries in Europe with a focus on long t…

1
Action over Perfection ft Valerie Mocker 30:35

3y ago30:35

30:35

In the spotlight today is a dynamic young woman on a mission to future proof the rooms of power, Valerie Mocker, the CEO of Wingwomen, who gets up every day to help younger leaders into power positions. Named one of Europe's 40 under 40 leaders, this Oxford alumnus is a tech-for-good investor, international speaker and board member for, among other…

1
Serving the Purpose ft Billur Inal 26:07

3y ago26:07

26:07

Joining us from the fashion capital of the world, Milan, is Billur Caglayan Inal, who is the Head of Net Promoter Approach (Customer Experience) at DHL Express Europe, the most international company in the world. Wondering what's common between fashion and this podcast? The ever-evolving nature. Billur is originally from Turkey, has a BSc in Manufa…

1
Not A Mere Pax ft Inderjit Singh 51:32

3y ago51:32

51:32

Fasten your seatbelts as we take off to the aviation industry with our guest, Inderjit Singh, who has served as the CEO of Indira Gandhi International Airport (IGIA), New Delhi, the largest and the busiest airport in India. Presently, he is a Consultant with the International Civil Aviation Organization (ICAO) Montreal, Canada and has held diplomat…

1
Doing CX Right ft Nicholas Zeisler 38:43

3y ago38:43

38:43

Let's step into the realm of real CX with Nicholas "Z" Zeisler, a Fractional Chief Customer Officer, a former Fortune 100 CX Executive, an Assistant Professor at the US Air Force Academy, a Lean Six Sigma Black Belt, and as of this summer, a published author. His forthcoming book is titled "We're Doing CX Wrong...And How To Get It Right". We propos…

1
Handcrafting Memories ft Renu Manjunath 19:18

3y ago19:18

19:18

Renu Manjunath, Founder of LabelRM takes us through her journey of handcrafting memories in the form of exquisite jewellery that is one-of-its-kind and so inordinately unique that it's second piece won't exist (not even on Mars! ;)). These are the pointers we hover on: - Changing consumer behaviour in fashion industry - Magnetic service strategy - …

1
Everything Speaks ft Bhavana Bindra 29:16

3y ago29:16

29:16

In this tête-à-tête with Bhavana Bindra, MD (South Asia) at Rehau, we traverse the territory of remodelling customer experiences with the power of a relatively soft word, 'care'. Here's what we take a sneak peek into: - Feasibility of happy customers = happy employees formula - Acropolis strategy for business success - Foundation of a customer-orie…

1
Thriving on Transparency ft Abhishek Gupta 22:58

3y ago22:58

22:58

Today we make our way into the education industry with Abhishek Gupta, Pro chancellor of Jagran Lakecity University, to understand the crucial factors contributing to the plenitude of service threads in schools and universities. Here are the points we check: - Evolving from delivering degrees to delivering experiences - Harnessing diversity in expe…

1
Service Begins at Home ft Carlos Santos 21:44

3y ago21:44

21:44

Preaching 'charity begins at home' is intended to help people in need. When we take it to the next level and begin practicing 'service begins at home', it gradually creates a world full of love and care on integration. We tap into the hands-on experience of our guest, Carlos Santos, CEO of Amorim Cork Italia, the Italian leader in the production an…

1
Tech Up Service ft Ben Goodey 20:36

3y ago20:36

20:36

In this episode with Ben Goodey, Marketing Lead at Sentisum and Founder of How the Fxck, we analyse automation as a tool to enhance the customer service experience we deliver as a company, looking at: - Segregation of customer service and customer experience - Secret sauce for converting customer insights into a customer service vision - Synchronis…

1
Serve Better, Care More, Love Life ft Ron Kaufman 15:45

3y ago15:45

15:45

CX...Oh! goes live with my birthday special episode today ;) and we are with the World's No. 1 Service Guru Ron Kaufman. Yay!!! As the title 'Serve Better, Care More, Love Life' directs, we'll explore the following questions as we embark on this maiden voyage. - What is service? - Why does this term have a bad reputation historically? - What entail…

Podcasts Worth a Listen

Supriya Sharma Podcasts

Podcasts Worth a Listen

Quick Reference Guide