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Doing CX Right ft Nicholas Zeisler

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Manage episode 314341296 series 3280842
Content provided by Supriya Sharma. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Supriya Sharma or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Let's step into the realm of real CX with Nicholas "Z" Zeisler, a Fractional Chief Customer Officer, a former Fortune 100 CX Executive, an Assistant Professor at the US Air Force Academy, a Lean Six Sigma Black Belt, and as of this summer, a published author. His forthcoming book is titled "We're Doing CX Wrong...And How To Get It Right". We propose practical solutions to practical boardroom problems such as:

- Bubble office of the Chief Customer Officer (CCO)

- What's wrong in 'doing' CX (Customer Experience) wrong?

- Journey from VOC (Voice of Customer) to Process Improvement

- Falling in love

- Simon Sinek's 'Why'

Nick's LinkedIn profile: https://www.linkedin.com/in/zeislerconsulting

Experience the magic of service!

  continue reading

39 episodes

Artwork
iconShare
 
Manage episode 314341296 series 3280842
Content provided by Supriya Sharma. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Supriya Sharma or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Let's step into the realm of real CX with Nicholas "Z" Zeisler, a Fractional Chief Customer Officer, a former Fortune 100 CX Executive, an Assistant Professor at the US Air Force Academy, a Lean Six Sigma Black Belt, and as of this summer, a published author. His forthcoming book is titled "We're Doing CX Wrong...And How To Get It Right". We propose practical solutions to practical boardroom problems such as:

- Bubble office of the Chief Customer Officer (CCO)

- What's wrong in 'doing' CX (Customer Experience) wrong?

- Journey from VOC (Voice of Customer) to Process Improvement

- Falling in love

- Simon Sinek's 'Why'

Nick's LinkedIn profile: https://www.linkedin.com/in/zeislerconsulting

Experience the magic of service!

  continue reading

39 episodes

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