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Doing CX Right ft Nicholas Zeisler
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Let's step into the realm of real CX with Nicholas "Z" Zeisler, a Fractional Chief Customer Officer, a former Fortune 100 CX Executive, an Assistant Professor at the US Air Force Academy, a Lean Six Sigma Black Belt, and as of this summer, a published author. His forthcoming book is titled "We're Doing CX Wrong...And How To Get It Right". We propose practical solutions to practical boardroom problems such as:
- Bubble office of the Chief Customer Officer (CCO)
- What's wrong in 'doing' CX (Customer Experience) wrong?
- Journey from VOC (Voice of Customer) to Process Improvement
- Falling in love
- Simon Sinek's 'Why'
Nick's LinkedIn profile: https://www.linkedin.com/in/zeislerconsulting
Experience the magic of service!
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