Living the Trust ft Jan Uriga
Manage episode 314341288 series 3280842
What does it mean for a customer to trust a service provider? Does trust equate to loyalty? Is it something to be expressed or lived? Hear from Jan Uriga, a CX and Innovation Strategist, Change Management lecturer at Vienna University and Faculty of Social and Economic Sciences in Bratislava on how companies live the trust in light of:
- Future of customer interactions
- Brand visibility or visibility branding
- Financial side of customer satisfaction
- A day called 'CX Day'
Jan's LinkedIn profile: https://www.linkedin.com/in/januriga
Experience the magic of service!
39 episodes