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Punk CX ft Adrian Swinscoe

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Manage episode 314341277 series 3280842
Content provided by Supriya Sharma. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Supriya Sharma or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Punk exploded out of the back of progressive rock with it’s democratic, DIY, back to basics approach that inspired both a cultural and musical movement and change in mindset. It dared to be different and was ok with the fact that not everyone liked that. So, is it time to consider what a punk rock version of CX would look and feel like, particularly given that many reports suggest that around 70% of customer experience projects fail to deliver on their promises? Let's check it out with our guest Adrian Swinscoe, an aspirant CX punk, best-selling author, Forbes contributor, blogger & podcaster.

Adrian's LinkedIn profile: https://www.linkedin.com/in/adrianswinscoe

Experience the magic of service!

  continue reading

39 episodes

Artwork
iconShare
 
Manage episode 314341277 series 3280842
Content provided by Supriya Sharma. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Supriya Sharma or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Punk exploded out of the back of progressive rock with it’s democratic, DIY, back to basics approach that inspired both a cultural and musical movement and change in mindset. It dared to be different and was ok with the fact that not everyone liked that. So, is it time to consider what a punk rock version of CX would look and feel like, particularly given that many reports suggest that around 70% of customer experience projects fail to deliver on their promises? Let's check it out with our guest Adrian Swinscoe, an aspirant CX punk, best-selling author, Forbes contributor, blogger & podcaster.

Adrian's LinkedIn profile: https://www.linkedin.com/in/adrianswinscoe

Experience the magic of service!

  continue reading

39 episodes

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