Saving Global CX ft Alex Mead
Manage episode 314341291 series 3280842
Analyse the inverse proportionality between state of CX worldwide and number of CX professionals through the lens of Alex Mead, a global Customer Experience Executive and an adept leader working to transform experiences across contact centres, specialising in digital, social & omnichannel platforms, customer service operations innovation, CRM implementation, and CX strategy. We focus on:
- Betting on CSX (Customer Service Experience) versus CX (Customer Experience)
- Shifting nature of customer expectations
- Adapting to Gen Zers
- Deteriorating state of global CX
Alex's LinkedIn profile: https://www.linkedin.com/in/alexmead
Experience the magic of service!
39 episodes