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Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey
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show series
 
Send us a Text Message. In which Lauren & Mattias have a whole bag full of fun new segments. They discuss their recent movie night films and test how long they can go without saying uh or uhm. Content: Opening No saying uh or uhm Weekly check in Movie on! Beverly Hills Cop Spice World Cameos Wannabe jokers Guess the Spice Girl Intermission Celebrit…
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Subscriber-only episode Send us a Text Message. Ever wondered how your music choices shape your friendships? Join us as we unravel the quirks and laughs behind our wildly diverse musical tastes. From the importance of staying close to the mic to our shared love for tea and "Terminator 2," this episode is a rollercoaster of whimsical banter and hear…
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It's our 150th episode! To celebrate, we brought together three thought leaders for a discussion about UX research's future. Erin and Carol are joined by Judd Antin, Dave Hora, and Christiana Lackner, who bring over 40 years of combined experience in UX research, both as practitioners and leaders. This wide-ranging conversation combines our guests'…
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Send us a Text Message. In which Lauren & Mattias celebrate Lauren’ birthday, and try to find a new name for Lauren. They discuss their recent movie night films, and Mattias lists ten facts about Lauren. Content: Opening Birthday songs Name alternatives top most popular Swedish female names that start with L Weekly check in Jet lag Swedens National…
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In this episode, Erin and Carol sit down with Tyler Wanlass, lead product designer at CommandBar, to explore practical strategies for conducting user research without a dedicated research team. They dig into techniques that designers and product managers can use to gather valuable insights efficiently, especially in resource-constrained environment…
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Send us a Text Message. In which Lauren & Mattias are back together! They discuss their recent movie night films, and do a couple mad libs. Lauren confesses where she’s been for the past couple weeks! Content: Opening Back to normal! Movie on! Death Becomes Her The Jazz Singer Intermission Stories about Lauren’s trip to USA Restaurants & food Fores…
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Subscriber-only episode Send us a Text Message. Ever wonder why burning old pictures of Mark can be strangely satisfying? Join us for a rollercoaster of a conversation where we share personal updates, from the highs of receiving a brand new shirt to the oddly comical struggles of coughing for no reason at all. We touch upon the little victories, li…
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Send us a Text Message. In which Mattias is once again missing Lauren. But now, she has run away with their special guest, Heather, and he faces the task of figuring out how to find them. Content: Opening Weekly check in Movie on! With special guest, Heather Heathers (1988) Heathers, the musical (2022) Eurovision Intermission Mattias ponders on whe…
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Subscriber-only episode Send us a Text Message. Ever found yourself frantically searching for that rogue coffee maker while your computer gleefully decides to reboot for updates? Join the club! Our latest episode is a cozy rendezvous where we swap tales of life's amusing hiccups, from technological tantrums to the vanishing act of essential kitchen…
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Send us a Text Message. In which Mattias explains how he didn’t kidnap Lauren. Content: Opening Weekly check in by Mattias Eurovision Movie on! (with Lauren) Mean Girls Mean Girls (2024) Intermission Mattias proves he didn’t kidnap Lauren Wrap up Support the Show. Don't miss this heartwarming and funny episode of Roasty Toasty Ghosty - and be sure …
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Subscriber-only episode Send us a Text Message. Ever found humor in the midst of a sneezing fit or a cold-warped voice? Well, we sure have, and that's just the tip of the iceberg in our latest chat. Join us as we shake off the sniffles and share a few laughs about the unexpected side effects of the common cold. From voice transformations that could…
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In this episode, Erin and Carol tackle one form of research impact growing in importance and necessity: revenue. Their guest is Claudia Natasia, co-founder and CEO of Riley AI. Before starting Riley, Claudia grew product teams at early-stage companies and worked in the financial industry. These experiences showed her the importance of linking user …
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Send us a Text Message. In which Lauren & Mattias toss around topics from Lauren’s burning eyes to what the listeners think of grapefruits. They discuss their recent movie night films, a cinematic experience, and teach the world how to make a decision in hopes to solve their own everyday conflicts. Content: Opening Ghosty Whisperer Burning eyes Wee…
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Send us a Text Message. In which Lauren & Mattias break down their assigned rewatch movies. They also review their recent movie night films and provide Mattias with a new name. Content: Opening Socks Sick again Punching printers Howard Recording without voices Weekly check in Den Sista Resan Sad cat story Bonfires Movie on! Hudson Hawk Annie Get Yo…
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Subscriber-only episode Send us a Text Message. Ever wondered if you could lift weights with your toes while mulling over the subtle notes of a sugar-free peach drink? That's the kind of unique challenge we tackled in our latest episode, showcasing the lighter side of life's randomness. From the sound quality achieved by acrobatic recording setups …
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Erin and Carol explore the complexities of healthcare research with Nadyne Richmond, a healthcare design advisor with a background in big tech who pivoted to healthcare research a decade ago to tackle the pressing issues she saw in the system. Nadyne underscores the nuances of conducting user experience (UX) research within healthcare settings, unp…
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Send us a Text Message. In which Lauren & Mattias tell various stories and assign their quarterly rewatches. They review their recent movie night films, and run through a couple of star wars themed mad libs before they play live on Twitch. Content: Opening Voice acting Weekly check in Hotel adventures Broken bones Movie on! Sunset All That Jazz Int…
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Subscriber-only episode Send us a Text Message. Have you ever been privy to an inside joke that felt like a warm embrace from an old friend? That's the kind of vibe we're serving up in our latest gabfest, where casual chit-chat morphs into a treasure trove of shared secrets and belly laughs. This episode is all about the uncharted territories of ev…
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Send us a Text Message. In which Lauren & Mattias discuss moose and proper table manners. They review their recent movie night films, talk about what the movies have in common, and even rewatch a previously undesired classic. Contents: Opening “That’s a good question” Weekly check in Wild moose Movie on! Rent (rewatch) Adventures in Babysitting Tic…
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Subscriber-only episode Send us a Text Message. Ever found yourself red-faced over a caps lock crisis or stumped by the mysteries of a barcode scanner? Well, buckle up and join us as we unravel the comic absurdity of these digital age blunders. With no guests to interrupt our flow, we dive headfirst into the laughable labyrinth of technical hiccups…
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Erin and special co-host Ben Wiedmaier are joined by Julian Della Mattia of the180 for a deep dive into being UX team-of-one. Julian has been the first user researcher at a number of companies and shares his top to-dos, milestones, and things to consider before accepting such a role. The episode digs into the ways a solo UXR can start making an imp…
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Send us a Text Message. In which Lauren & Mattias discuss their inner frustrations that make them burst. They discuss their recent movie night films, and Lauren comes back with a history lesson about the Titanic. Content: Opening People making fun of dumb people Apology Weekly check in Jackie Chan: My Story & My Stunts Movie Night 3 year Anniversar…
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Subscriber-only episode Send us a Text Message. Ever wondered if your jokes are actually landing, or are you just amusing yourself? Join us as we dive deep into the rabbit hole of self-deprecating humor and existential comedic crises. In our 71st escapade, we do some serious soul-searching about the hilarity (or the lack thereof) of our own banter,…
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Send us a Text Message. In which Lauren & Mattias talk about everything Jackie Chan in celebration of his 70th birthday! They wrap up their Jackie Chan era for movie night and discuss everything from their favorite movies to quizzing each other on lesser known Jackie facts. Content: Opening Batteries Jackie Chan theme! Weekly check in Movie on! Mov…
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Subscriber-only episode Send us a Text Message. Ever found yourself wondering how the Easter Bunny became associated with a holiday steeped in religious tradition? We sure did, and that's exactly the rabbit hole we tumble down in our latest podcast episode. As we gear up for recording, you're treated to the raw and unfiltered moments that usually r…
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Send us a Text Message. In which Lauren & Mattias chat about Easter traditions, Swedish versus American. They review their recent movie night films, and discuss the downside of loving food and being a messy cleaner. Content: Opening Weekly check in Loving to eat Easter Movie day: Sly Movie on! Wheels on Meals Enchanted Intermission Broken back East…
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In this episode, Erin chats with Victoria Sakal, Head of Growth at Wonder, all about desk (or secondary) research—think web searches, checking internal resource libraries (like repositories), or interviewing colleagues. Desk research is a critical step when starting a new project. Victoria shares her framework for thinking about the differences bet…
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Subscriber-only episode Send us a Text Message. Ever found yourself red-faced while trying to articulate a content warning for something explicit, only to end up in a fit of giggles? Well, buckle up, because that's exactly where we kick things off this week, giving you a raw peek at our pre-recording antics. We chat about the curious numbness to se…
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Send us a Text Message. In which Lauren & Mattias completely let loose and drop all filters and go through the less discussed parts of life. They break down their recent movie night films, and dive into periods, swears, and our favorite kind of joke: sex. Warning! Explicit/ inappropriate and possibly triggering content may apply. If you are uncomfo…
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In this episode, Carol and Erin dive into all things research sample sizes with Lauren Stern. No matter your experience with user research, you'll need to recruit folks, making this an evergreen topic. Lauren has coached both new-to-research and junior UXRs on this critical topic and she shares some of her best advice. Lauren shares importance cons…
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Subscriber-only episode Send us a Text Message. Ever found yourself in a huddle of hilarity, discussing the kinds of topics that only seem to surface when the moon is high? That's exactly where Lauren and Matias land in our latest nocturnal narrative, weaving through the whimsical and the weird with the ease of old friends at a sleepover. From the …
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Send us a Text Message. In which Lauren & Mattias answer another series of ‘would you rather’ questions. They discuss their recent movie night films and delve into why they’re not in the film business, but possibly would like to be. Content: Opening fear of silence Mattias sister, Eminem Bad memory Equal co-hosts squeaky chair Whom Weekly check in …
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Carol and Erin welcome George Whitfield, an expert in applying AI to the analysis of qualitative data. George discusses the intricate challenges of leveraging language models to interpret expansive open-ended data (like interview transcripts), emphasizing the importance of context and not just keyword or topic identification. They'll dig into the c…
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Subscriber-only episode Send us a Text Message. Ever cranked your tunes so high that you're convinced your ears might file a noise complaint? Well, my friends, that's just the beginning of the comedic escapades we're bringing to your headphones this week. As we riff on everything from the sonic risks of our favorite jams to the unexplained aches th…
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Send us a Text Message. In which Lauren & Mattias guess who wins the Oscars and quiz each other on previous Oscars awards. They discuss their recent movie night films and rehearse for their upcoming Live Mad Libs. Content: Opening Amn’t? Right off the bat Talking about nothing Gym plans Burpees & push ups dilemma Personal diets Gymnastics Movie on!…
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Send us a Text Message. In which Lauren & Mattias move their negativity out the door with a crash course on how to be funny! They discuss their recent movie night films, along with subjects from doritos to a short history lesson on how the besties met. Content: Opening Going through Lauren’s desk Moving energy Poking Tostitos/Doritos Question of th…
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In this episode Carol and Erin are joined by Ruby Pryor, founder of Rex, a consulting firm specializing in UX research and strategic design. They explore the world of measuring the impact of UX research. with Pryor introducing a four-level impact assessment framework. Ruby shares a four-level assessment framework and the conversation moves to prior…
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Send us a Text Message. In which Lauren & Mattias tell some embarrassing and awkward stories from their childhoods. They discuss their recent movie night films, and Lauren tells some facts, or opinions, about Mattias in celebration of his birthday. Content: Opening Peaches & Hairbrushes Personal questions Weekly check in Ridiculous lies & other emb…
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In this episode of Awkward Silences, Carol and Erin dive into the world of conference networking and planning with Bryan Dosono, a staff UX research lead at eBay known for his extensive experience curating and organizing conference programs. Bryan share insights on how to prepare for conferences such as using apps to schedule meetings and emphasizi…
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Send us a Text Message. In which Lauren & Mattias are feeling pretty silly. They discuss their recent movie night films, and go off on random topics from sleep jumping to other odd sleep routines. They break the string of educational episodes by answering some silly questions. Content: Opening Episode 64 Masked Singer & Swedish celebrities Silly ep…
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Send us a Text Message. In which Lauren & Mattias do a final (no, really) submarine deep dive on the Swedish tradition, the semla! They discuss their recent movie night films and teach a lesson in baking. Content: Opening Ants & favorite lines Lauren’s glasses problem Weekly check in Movie on! The Protector Fame (1980) Intermission Submarine Deeps:…
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Send us a Text Message. In which Lauren & Mattias conclude their submarine deep dive on snacks with a bonus snack. They discuss their recent movie night film and Lauren comes back with a brand new history lesson! The besties wrap it up with a couple mad libs and some random topics in between. Content: Opening Snacks conclusion Bonus snack: chocolat…
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Send us a Text Message. In which Lauren & Mattias dig deeper into the origins of our favorite snacks. The discuss their recent movie night films, do a check up on their relationship, and pinball through references and jokes. Content: Opening I am Lauren Aladdin Prince Raining references Mushrooms & pick up lines The list of things we don’t like abo…
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Send us a Text Message. In which Lauren & Mattias go into detail about the important things: snacks. From their favorites to some snack history, along with their recent movie night films and a surprise for Mattias! Content: Opening Weekly check in Christmas/birthday present for Mattias Movie on! The Knight of Shadows West Side Story (2021) Intermis…
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Send us a Text Message. In which Lauren & Mattias discuss the difficulties of being unhealthy - from being sick to trying to lose weight. They also break down their recent movie night films and do a couple sick-themed Mad Libs. Content: Opening Mouth sores Cleaning up Christmas Weekly Check in Movie on! The Foreigner West Side Story Intermission Mo…
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Send us a Text Message. In which Lauren & Mattias dive deep into the realm of movies with enough time during the week for six movies, plus their recent movie night films! They discuss Tim Curry and the random topic this week is bees and their importance to the world. Content: Opening Being perfect Weekly check in Ett Sista Race Spirited Movie day! …
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Send us a Text Message. In which Lauren & Mattias completely throw away the outline of a regular episode and discuss deep topics instead. The spirit world, reincarnation,dreams and more. Eventually they discuss their recent movie night films and reflect on the past year along with what they look forward to with the new year. Content: Opening Mattia…
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Send us a Text Message. In which Lauren & Mattias talk EVERYTHING Christmas, including traditions, festive shirts, and the best friends open gifts they got for each other. They discuss their recent movie nights and favorite Christmas movies they've seen, and Lauren confesses the very worst things she's done for Christmas. Content Opening Christmas …
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Send us a Text Message. In which Lauren & Mattias continue on the holiday season with some caroling and other Christmas talk. They discuss their recent movie night films and break down their least favorite Christmas songs and movies. Content: Opening Singing Christmas songs Christmas shopping Box of chocolates! Weekly check in Mini history lesson a…
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Send us a Text Message. In which Lauren & Mattias dive into the world of wikipedia in search of answers. They find some music suggestions and instructions on how to shower! They discuss their recent movie night films and strike up the holidays with their latest Christmas karaoke Mad Libs. Content: Opening Sports Rock, paper, scissors Small movie ta…
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