In this episode of the Surfacing Leaders podcast, host Marc Koehler engages in a thought-provoking discussion with Dan Chuparkoff, an AI and innovation expert. They explore the transformative impact of artificial intelligence on leadership and team dynamics. Dan shares his journey of surfacing as a leader at Google to founding Reinvention Labs, hig…

In this episode of Hotel Moment, Karen Stephens interviews Jennifer Hill, the VP of Commercial Strategy at Kalibri Labs. Together they cover: Differentiating Commercial Strategy from Revenue Management - Commercial strategy is the integration of revenue, sales, marketing, e-commerce, digital, distribution, operations, and finance. Importance of Net…

In this episode of the Surfacing Leaders podcast, host Marc Koehler has an insightful conversation with Dr. Fergus Connolly, an expert in high performance and leadership. They discuss the essential qualities of authentic leadership and high-performing teams. Fergus shares his experiences from his diverse career in sports, business, and military env…

In this episode of Hotel Moment, Karen Stephens interviews Kathleen Cullen, the Executive Vice President at PTG Consulting. Together they cover: The benefits of shifting marketing dollars from third-party bookings to direct booking strategies by investing in digital marketing and leveraging your customer database Why hotels should collect and analy…

In the latest episode of Surfacing Leaders, host Marc has an in-depth and insightful conversation with best-selling author and caring leadership expert Heather Younger. Heather, an expert in workplace dynamics and leadership development, shares her journey and experiences promoting empathetic leadership within organizations. The discussion starts w…

In this episode of Hotel Moment, host Karen Stephens is joined by Aaron Miller, Vice President of CRM & Digital at Highgate. Together, they explore: The ongoing dialogue between professionals in the marketing space and why conferences like NAVIGATE are so important How starting his career in operations at The Venetian prepared Miller to tackle all …

In one of our most inspiring episodes of the Servicing Leaders podcast yet, Marc interviews Robert Paylor, an exceptional individual who has transformed tragedy into triumph. Rob shares his journey from being a promising athlete to facing a life-altering spinal cord injury that left him quadriplegic, with doctors saying he would never walk or use h…

In this episode of Hotel Moment, host Karen Stephens is joined by Evan Crawford, Vice President of Marketing at Pyramid Global Hospitality. Together, they cover: How to retain the strengths of independent properties while bringing them under the Pyramid marketing umbrella Why lowering the bar of engagement is crucial for gathering useful first-part…

In this episode of "Surfacing Leaders," host Marc Koehler interviews guest James Hewitt, an expert in cognitive performance, to discuss high-performance leadership. Hewitt draws parallels between the demanding environment of Formula One racing and leadership and shares insights into the importance of mastering effort and recovery for sustained succ…

In this episode, Marc Koehler engages in an insightful dialogue with Liz Wiseman, a leadership expert and best-selling author of the books Multipliers and Impact Players, among others. The conversation delves deep into the essence of impactful leadership and strategies for multiplying one's influence within organizations. Throughout the episode, Wi…

In this webinar, we hear from Alise Deeb, Chief Revenue Officer at Dragonfly Strategists, Jim Mangan, a Solutions Engineer at Revinate and Melissa McMullin, Product Marketing Manager at Revinate. As they look ahead to the summer 2024 holiday season they discuss: Some key summer trends that hoteliers ought to be aware of The importance of capturing …

In one of our most unique episodes of Surfacing Leaders yet, host Marc Koehler engages in a profound conversation with Doug Manuel, a rare combination of leadership expert and lifelong student of West African music and culture. This episode takes listeners on a journey exploring the intersection of leadership principles and Doug's passion for playi…

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, is joined by Marc Heyneker — Co-Founder and former CEO of Revinate, now Chairman of the board. Heyneker takes us back in time to share what technology was available for hoteliers in the early 2000s and why he felt compelled to fill the gaps in the hospitality industry…

In this episode of Surfacing Leaders, host Marc Koehler engages in a thought-provoking conversation with Heather McGowan, an expert on the future of work and leadership. Heather McGowan shares insights into the evolving work landscape, emphasizing the need for organizations to prioritize empathy as a core value to drive performance. She highlights …

In this episode of Hotel Moment, host Karen Stephens is joined by Revinate’s new CEO Bryson Koehler. Together, they discuss: Bryson’s history with hospitality and Revinate How hospitality is transitioning into the age of data and AI Revinate’s under-the-hood technology offerings And more! With twenty years of experience in technology, including ten…

In this episode of Hotel Moment, host and Revinate's CRO, Karen Stephens is joined by Greg Friedman, the CEO of Peachtree Group. Together, they discuss: How investors build a portfolio of hotels Their demand-driver-focused strategies The recent change in interest rates And more! Greg has over twenty years of hospitality experience with an emphasis …

Join host Marc Koehler in a conversation exploring leadership, creativity, and the human spirit with brilliant Creativity Strategist Natalie Nixon. In this episode of Surfacing Leaders, Natalie, an expert in anthropology, fashion, and design thinking, takes us on a journey through her unique path of surfacing as a leader and shares invaluable insig…

In this episode of Hotel Moment, host Karen Stephens is joined by Brian Murphy, the Group Customer Relationship Management Executive at Cliste Hospitality. Join them as they: Talk about the history of Cliste Hospitality Highlight the importance of adaptability Discuss leveraging technologies, especially AI And more! Based in Killarney, Ireland, Bri…

In this episode of Surfacing Leaders, host Marc Koehler explores the transformative journey of Chris Dyer, a business culture expert, and keynote speaker. They focus on creating a workplace culture centered around transparency, openness, and a unique concept coined by Dyer as "Part-Time Leadership." The episode navigates through Dyer's experiences …

In this episode of Hotel Moment, host Karen Stephens is joined by Ellis Connolly, Chief Revenue Officer at Laasie. Join them as they: Explore curating loyalty programs Highlight the importance of zero-party data Discuss how to align sales and marketing for a solid commercial strategy And more! Based in Los Angeles, Ellis Connolly is the Chief Reven…

In this episode of the Surfacing Leaders podcast, host Marc Koehler sits down with Marcus Collins, an award-winning marketer, cultural translator, and author of the newly released book For The Culture. Marcus shares his remarkable story of surfacing as a leader, from music and tech to his current, prominent roles as Chief Strategy Officer at Wieden…

In this episode of the Surfacing Leaders podcast hosted by Marc Koehler, listeners will gain valuable insights from Hala Khalaf's journey of surfacing as a leader. Hala is a multifaceted individual who balances various roles as a leader in the Hard Rock organization, a new mother, and the CEO of her handbag line. During the conversation, Hala share…

In this episode of Hotel Moment, host Karen Stephens is joined by Andrew Ladd, the Vice President of Marketing at Noble Hotels. Join them as they: Hear Andrew’s experience as a continuous learner Explore Andrew’s approach to marketing and branding multiple hotels Identify how consumer data can help personalize the guest experiences Understand how c…

In Episode 17 “Inclusive Leadership: Building a Stronger Workforce through Second Chance Redemption,” host Marc Koehler engages in a profound conversation with Jeff Korzenik, an economist and author. The episode focuses on the transformative power of today’s business leaders providing second chances to individuals with criminal records - helping th…

In this episode of Surfacing Leaders podcast, host Marc Koehler engages in a thought-provoking conversation with Teri Hart, the author of Hardwired to Learn and a seasoned expert in the field of learning and development. Teri, with a background rich in experience, shares insights into the transformative power of continuous learning and the evolving…

In this episode of Hotel Moment, we head over to Revinate’s Darya Subotka and Dylan Cole as they host a webinar on the power of first-party data. Join them as they: Explore exactly what first-party data is Explain how to leverage first-party data to enhance marketing strategies Share examples of successful customer campaigns any hotelier can learn …

On Episode 15 of Surfacing Leaders, host Marc Koehler talks with former D1 soccer captain-turned-CEO of Captain's University, Anja Koehler, about her journey of being tapped as team captain to overcoming adversity and finally empowering women leaders worldwide. Among other inspiring stories from her soccer career, this episode explores Anja's exper…

This week on the Hotel Moment podcast, we revisit the conversation between Karen Stephens, Revinate’s CRO, and Matthijs Welle, CEO of Mews, after his recent shout-out on LinkedIn recognizing Revinate as the chosen CRM for many hoteliers. Thank you, Matthijs, for recognizing Revinate’s CRM expertise. Join in as they dive into cloud-based software. Y…

Dive into Episode 14 of Surfacing Leaders as Marc Koehler and guest Commander George Wallace unfold his extraordinary journey—from navigating the depths of submarine command to crafting best-selling novels turned Hollywood hits. Explore the intricacies of submarine life, where camaraderie and teamwork are crucial against the unforgiving ocean backd…

In this episode of Hotel Moment, host Karen Stephens is joined by Lori Kiel, Chief Commercial Officer at Kessler Collection and Commercial Thought Leader at Lori Kiel Productions. Join them as they: Explore Lori’s passion for commercial strategy Delve into Lori’s approach to commercial strategy Highlight the power of a commercial-first mindset for …

In this episode of the Surfacing Leaders podcast, host Marc Koehler engages in a deep and enlightening conversation with Bob Goodwin, the founder of Career Club. Career Club is an innovative organization dedicated to helping individuals navigate career changes and challenges successfully. Bob shares valuable insights on how people can gain clarity,…

In this episode of Hotel Moment, host Karen Stephens is joined by Patrick Norton, Vice President of Sales and Marketing at Brittain Resorts and Hotels. Join them as they: Explore the value of guest history for direct bookings Discuss touch points for capturing consumer data Shine a light on the future of Brittain Resorts and Hotels And more! Patric…

In this inspiring episode of Surfacing Leaders, host Marc Koehler welcomes Coach Frank Zimmerman, a remarkable guest whose life story is intrinsically tied to the world of soccer and Marc himself, as they have coached together and been friends for almost 20 years. Join us as we delve into the extraordinary journey of an unsung hero, renowned in Sou…

In this episode of Hotel Moment, host Karen Stephens is joined by Shawn Jereb, SVP of Revenue Management & Distribution at Montage International. Join them as they discuss: Shawn’s experience of meeting celebrities What is humble luxury, and why does it work? Leveraging technology for a seamless guest experience The sustainability drive at Montage …