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The show that’s dedicated to helping aged and community care professionals stay ahead of the industry. The residential aged and community industry can be complex! Not only do we need to provide great healthcare outcomes, but to survive we need to excel at customer service, be able to attract and retain great staff, get the right levels of funding, keep costs down, and all while deal with a lot of regulatory compliance. So join us for a weekly show where we’ll be interviewing leaders in their ...
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ACFI Validation Feedback: You Can't Claim Physical Assistance for Using This Mechanical Lifting Equipment
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Does your facility use the Sara Stedy Stand-Up Hoist? Well, it isn't considered "mechanical lifting equipment". This means a ACFI Q2 Mobility claim when you're using this non-mechanical lifting equipment is actually supervision... as it's only considered "setting up" Hear the Department's thoughts in this episode This episode of The Aged Care Execu…
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Managing Unspent Funds in Home Care Packages
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28:14
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What happens if a care recipient is assessed as needing a certain amount of care, and then chooses not to receive it? Well, the outcome isn't great for either the care recipient themselves... or the organisation that is managing their care package... because they've allocated resources based on the care needs of these care recipients. So how do you…
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Understanding, Developing, and Implementing Additional Services
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17:55
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Aged care funding is getting tighter. There's increased transparency in competition due to the My Aged Care website and most organisations' increased online presence. So organisations are looking for ways to differentiate themselves AND improve their sustainability. Offering additional services seems to be one of the answers. What does a good addit…
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Building Your Aged Care Brand... What Are Your Key Messages?
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How do you articulate what your organisation is all about? And, how do you know that you (and your staff) are saying the right thing when responding to incidents like a death, a natural disaster, or even just an accreditation visit? Now more than ever, consumers are able to gain greater insight into your organisation. There's My Aged Care, social m…
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How Small Actions Can Make a BIG Difference in Dementia Care
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36:47
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Dementia Australia has been highlighting the small actions people can take to create a big difference for people living with dementia, their families and carers. Today we're joined by Dr David Sykes from Dementia Australia. In this episode we cover the small actions an organisation can do to create a big difference in areas of care related to the C…
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How to Promote Residents' Emotional, Spiritual, and Psychological Well-Being
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24:23
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Holy Family Services is an aged care organisation that isn't just excelling in the area of spiritual and pastoral care... they're helping other organisations too. The new accreditation standards are different. They focus on care and quality of life from the person’s perspective (rather than inputs such as medication management, etc). So with this n…
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CCTV in Aged Care? What Do You Need to Know?
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What does CCTV mean? No, not what does the abbreviation stand for, but what does it mean when it comes to your staff's rights? The residents' privacy? What about visitors? Alison Choy Flanagan is a Partner at Hall & Wilcox. In this episode we cover all aspects of Closed Circuit Television (CCTV) recording, including: - Considerations before install…
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How to Prepare for Accreditation (While Improving Care and Performance)
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Aged care accreditation. A waste of time? Or something that improves performance? Well... it depends. Daniel Mitroussidis was formerly employed full-time by 'The Agency' as an accreditation assessor. Following this he continued to be contracted by the agency. Now, he helps organisations prepare to excel at accreditation... but in a way that improve…
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How Warrigal Won National Aged Care Provider of the Year
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Warrigal won the 2018 National Award for Aged Care Provider of the Year from ACSA (Aged and Community Services Australia). On this journey, they also won the 2018 Aged Care Provider of the Year NSW/ACT. David McDonald, a Warrigal employee, was also awarded the 2018 ACSA Aged Care Employee of the Year Award. This was in recognition of the dedication…
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The New Accreditation Standards: What Should You Be Doing to Get Ready?
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CCTV and the Royal Commission have recently overshadowed a big topic that affects everyone in the aged care industry - the new accreditation standards. "Are you doing the wrong things well?" This is a great quote by Katrina Ong, Quality & Compliance Consultant for Pride Living (www.prideliving.com.au). Katrina's role currently involves coaching age…
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How to Create a Home-Like Environment (and Yes, You Can Eat the Eggs)
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We all want to make an aged care home more, well... home-like. You know what does this? Chickens. Vegetable gardens. Food that your residents have always eaten. Resident cooking activities.But... can you eat the eggs? What about the veggies from their garden? Are soft cheeses, melons, etc really banned? We're joined by Emma Allan from Simple Food S…
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What do Successful Aged Care Organisations do Differently?
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With around 40% of aged care facilities reporting a negative earnings, Bruce Bailey joins us to give some insights into what the other 60% have in common. He also shares which organisations get the best ACFI outcomes, and how the ratio of funding to staffing expenses is a key metric. You can find Pride Living here https://prideliving.com.au/ Also m…
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Wound Management - A Simple Solution to Complex Problems?
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There are some amazing innovations when it comes to wound management and dressing technologies. Some dressings are now designed to be left on for a day, two days, sometimes up to a week. But do they work for our elderly care recipients? Today we’re joined by Jan Rice. Jan is the Director of WoundCare Services, and is on the Board of Wounds Australi…
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Why Aged Care Staff Really Leave (Hint - It's Not About Pay)
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A number that’s commonly known is the 60% turnover of staff. But the question is what about the other 40%? Why are they staying? Today we’re joined be Dr Katrina Radford, Deptuty Director of Research at Griffith Business School and the Centre for Work Organisation and Wellbeing (https://experts.griffith.edu.au/academic/k.radford and athttps://www.o…
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Secret Shopping in Aged Care (Your Facility Too?)
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Have you ever wondered what a potential resident (or their family) really thinks about your facility? With the national occupancy rate sitting around 92%, it’s something the majority of aged care organisations need to consider. ?What happens if a potential resident LOVES bingo, bus trips, and knitting. Does this change how your facility is presente…
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Why Good Nutrition Starts with Quality Menu Planning
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For many residents their meals are the highlight and focus of their day. You don’t need to be a dietitian to know that if you don’t eat well, you don’t feel well. Food provides us with the fuel that supports so many other functions. Today we’re joined by Dr Karen Abbey (http://nutcat.com.au, and https://nutritioncateringhub.com.au), who has a histo…
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5 Things Every Aged Care Website Needs to Boost Occupancy
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It's no secret that the My Aged Care portal is being promoted as the starting point to access Australian Government funded services. Checking out the 6 top ranked websites for a given postcode through the portal... account suspended, website under construction, homepage advertising community services, requesting volunteers, going to the head organi…
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Welcome to The Aged Care Executive Podcast, the show that’s dedicated to helping aged and community care professionals stay ahead of the industry. Why a podcast? The residential aged and community industry can be complex! Not only do we need to provide great healthcare outcomes to our care recipients, but to survive we need to excel at customer ser…
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