Justin Dauer is a lifelong student and practitioner of design. He was the VP of design at CVS Health a top 10, Fortune 500 company. He’s the author of two books and the founder of Anomali, his own design consultancy. In this episode, Justin and I talk about The importance of being a life-long learner Designing during the dot-com era Growing a desig…

Addie is a designer based in Richmond, Virginia. In this episode, we chat about tools to organize our work, her experience as a brand designer before switching to UX, and he fascinating work on the branding for October Audio guitar pedals. Addie’s case study on October Audio’s branding → https://addiejohnson.com/projects/october-audio October Audio…

Peter Gregersen is the co-founder and Chief UX Designer of MobilePay. MobilePay is Denmark’s largest mobile payments app with more than 90% of the market. In this episode, you’ll hear about Peter’s challenges and successes and his approach to design. If you’re into FinTech, this episode is definitely for you.…

Jonathan is a Webflow developer from Sweden. We spoke about the value of hands-on experience for accelerated learning and how YouTube and online content are great, free alternatives to formal education in creative fields. Connect with Jonathan https://twitter.com/JonathanFors https://www.forsjonathan.com/…

Ross Chapman is the Head of Design at Obodo. In this episode, we talk about using workshops as a way to collaborate with clients and gather feedback, the importance of moving fast in the startup world, and using Airtable to manage your day-to-day operations. Ross' newsletter → https://www.linkedin.com/newsletters/product-design-by-ross-chapman-6861…

I had the honor to chat with Jared Spool, one of the most recognized names in UX. In this episode, Jared walks me through the beginnings of usability and what the early usability tests looked like.By Ed Orozco

Resonant Design is a Berlin-based design agency specialized in interfaces for music production. In this episode, we talk about their product design process, taking inspiration from the physical world, and the advantages of being specialized in a well-defined niche. GUESTS Simon Martin Fabian Ruf Hauke Scholz HIGHLIGHTS 00:00 Intro 08:00 Starting Co…

Bao Vo is a musician and visual artist based in Los Angeles, California. In this episode, we talk about the importance of clearly communicating your ideas. Whether as an artist, musician, UX designer, or entrepreneur. CONNECT WITH BAO heyitsbao.com mingping.com www.linkedin.com/in/baovocreative LISTEN TO THE PODCAST Spotify http://spoti.fi/3p0eC1G …

Walker Raigh is a design director and podcast producer. In our conversation, we talk about the advantages of creating relationships with your prospects to ramp up your business development efforts. Among other things, we talked about networking, the law of reciprocity, and sharing your "secret recipe" with prospects to build relationship leverage. …

Jinny Oh is the founder of WANDR, an award-winning, and fully-remote UX design agency. CONNECT WITH JINNY https://wandr.studio https://jinnyoh.com/ https://www.linkedin.com/in/jinnyohh/ ---- ABOUT THE PODCAST Welcome to the Growing Design Podcast, where we help you grow your design agency If you want to learn how to - How to price your services - H…

I spoke with Simon Martin, founder of Resonant.design about designing the experience and visual interface of music production software. CONNECT WITH SIMON https://resonant.design/ https://www.linkedin.com/in/smnmrtn/ https://www.behance.net/ResonantDesignBy Ed Orozco

ABOUT In this episode, Danielle Fauteaux and I talk about the intersection between UX design and SEO, how to communicate expectations with clients, and how to foster solid relationships in your network that will help you grow your business. --- CONNECT WITH DANIELLE https://www.linkedin.com/in/danielle-f-47a18aab/ --- FREE CHECKLIST FOR VETTING DES…

ABOUT In this episode, Laura Khalil walks us through her career as a successful marketing consultant. From working with startups to building her own firm and consulting some of the largest tech companies. --- FREE CHECKLIST FOR VETTING DESIGN CLIENTS https://edorozco.ck.page/newsletter-subscribe --- ABOUT I'm Ed Orozco. I help UX agencies become mo…

Stæven Frey is the principal and Senior Brand Strategist at Quantum Branding, a strategy-focused branding agency based in Nashville, TN. In this episode, Stæven walks us through the memory structures that make people recognize and remember brands. In our conversation, we chat about building your agency's core offering, how to price based on your cl…

In this episode, Zach Hill and I chat about sharing what you know, how to be more effective when selling design outcomes, and the importance of always having a growth mindset and be willing to learn from others. Zach is a passionate design-centered strategist that combines an obsession for user experience, product strategy, and process with a found…

Crystal Nikosey explains the concept of Sales Enablement and how to implement it in your agency. Crystal is a Sales & Sales Enablement Leader with 10 years of inside and field sales experience. Currently, Crystal, most recently, served as the Director, Customer Success/Enablement @ Tribyl; the industry's first Digital Value Selling™ platform that h…

In this episode, Steph Cruchon chats with us about the history of design sprints, their value, and why they work. Steph is the founder of Design Sprint Ltd., the first company in the world to offer design sprints commercially. He had an important role in the rate of adoption of the methodology in Europe and around the world. He's organized several …

In this episode we explore the concept of niching down and why it is so important to specialize in order to compete. We take a look at three of the most important reasons why you should focus your agency into a specific niche: Easier sales Easier production and delivery Easier scaleability You can find more resources on growing your agency in my bl…

In this episode, Romina Kavcic talks about the value of implementing a design strategy. We discuss how to communicate the value of research and the profound impact it can have on the success of a design project. Romina is a Design Strategist who holds a Master of Business Administration. She has more than 14 years of experience in design and consul…

In this episode, we'll explore the concept of value-based pricing. This is a powerful technique for design agency owners to increase their revenue while improving their client satisfaction. Sounds great, right? Let's look at whether this is the best pricing model for your agency and what you need to get started. ---- Would like to share your experi…

Hello! Welcome to the Growing Design Podcast Where we help you grow your design agency If you want to learn how to - How to price your services - How to sell your expertise - And how to attract the right type of clients You've come to the right place. I’m your host, Ed Orozco - let's get startedBy Ed Orozco

If 2014 was the year of beacon awareness and 2015 was the year of the rollout, will 2016 be the year of beacon revenue? If so, how will they earn and for which industries will they earn for? Chuck highlights a recent ABIresearch study that shows this but then offers his own thoughts on where the REAL revenue will come from.…

Tata Consultancy Services released a massive global trend study called "Internet of Things: The Complete Reimaginative Force" and it is crammed with incredible insight into this emerging world. In this episode we pull out the 5 success factors for media and entertainment companies. Here's the list.By Rob Woodbridge

Sony announced they are entering the drone business - not to sell them but to rent them out as a service to other companies. Are they becoming the Hertz of the drone industry? That's for another episode. Today we focus on how this announcement fits into the Internet of Everything ecosystem - which involves sensors and robots...…

On this inaugural episode of the show we lay the groundwork for the size and scope of the coming era of the Internet of Everything. IC Insights provides some incredible numbers of "things" that will be connected to the Internet within the next few years. Chuck and I explore what this means now and where the opportunities are for businesses to parti…

Chrysler ran into a PR nightmare this week with the controlled hack of a Jeep while it was cruising along the highway. They managed to mess around with the air conditioning and stereo and then shut down the engine - all while the helpless driver panicked. The significance cannot be overlooked as we enter a new world of connected everything AND as c…

There is a harsh reality in the retail industry right now, we don't shop every moment of every single day. I know, hard to believe it's true but it is. This makes the likelihood of consumers downloading an app (and keeping it downloaded) very low. Chuck explains why in this episode and highlights a recent study by Forrester aptly named "Customers w…

It isn't complicated. In fact, it comes down to 2 things. These two simple things that customers want inside a retailer's mobile app are defined in the most recent UPS Pulse of the Online Shopper report done by Comscore. In this episode, Chuck extracts the most important mobile pieces from the report and hands us a checklist of the things retailers…

Mobile commerce is getting big. How big? Great question. Chuck takes us around the world to give us the answer. First to the UK, then Korea, Italy, China and the US. Lots of "billions" being tossed around in this episode...By Rob Woodbridge

Perhaps it is true that we only use a fraction of our human brain because we haven't mastered how the rest work. The same could be said about the sensors inside our smartphones as well - until now. Former Thinknear founder Eli Portnoy has launched his latest startup, Sense360, and he wants to help developers tap into all the sensors that are alread…

Wearables can be a confusing world. On one hand (punny) we wear them in hopes that they streamline our lives, make us healthier and bring our eyes away from the constant glow of the smartphone screen. On the other hand we are all trying to figure out how they can and should impact our business. There is a fine line between helpful and annoying - es…

Adoption for mobile payments happens when it hits on something that lots of people do every single day. Buying a chocolate bar or a lottery ticket doesn't cut it, neither do groceries. Starbucks has nailed it and so to has the Mass Bay Transportation Authority. Lots of people take the bus every single day. Could the bus be the tipping point for mas…

If you are wondering where all the money is being invested into and earning from in mobile we have the answer: Mobile Commerce. It has taken in almost 50% of all investment money and is slated to dominate earnings for years to come. Just how big is it? Chuck answers that question based on a new Digi-Capital study. Hint: It's big and getting bigger.…

We highlight the top 3 monstrous obstacles to mobile payment adoption in this episode based on the results of a study by the Mercator Advisory Group. However, there is a fourth obstacle and it is something Chuck says as the final word of this episode - it starts with the letter "v". Watch on to find out.…

Now there is no excuse. Mobile payments are upon us as every major smartphone operating system and platform will have the capability to make a payment by years end. The latest is Google's announcement of Android Pay at Google IO. We take this opportunity to lay out the main players - both in software and hardware - as it finally looks like the eart…

A year ago beacons were the rage. Today they are a reality and the lessons that have been learned during the first real year of beacon implementations are many. Chuck had an opportunity to moderate a recent panel that featured 4 of the top beacon minds in retail and he summarizes what they have learned in this episode.…

There are gaps in the way retailers implement their mobile strategies. Take, for instance, the results from the Mobile Payments and Fraud 2015 report highlighted in this episode. Chuck identifies where the opportunities exist between how merchants are using mobile and how consumers are interested in using mobile with those merchants. The gaps are w…

Fighting the tyranny of the average - that's how Lucinda Duncalfe describes our current mobile and digital state and she is not far off. At a recent event, Chuck had an opportunity to sit with the Monetate CEO to talk about her 5 levels of the path to personalization and here is the result.By Rob Woodbridge

NFC hoopla reached a fevered pitch right before Apple finally announced support for the tap-to-do-stuff technology. Since then it seems to have hit a silent stride in the market beyond the initial feeling it would be yet another mobile payment platform. Chuck stopped by the NFC Forum in Boston and was treated to a number of seriously cool examples …

This isn't new. The idea that time & location married with supply & demand brings untold opportunity has been around since long before mobile, the Internet, computers and electricity. What is different today is the fact all 4 of those things are at our disposal all the time and with it comes the ability to provide on demand relevancy. How does this…

There's a number for you. Mobile now influences $1 trillion of in-store sales. This is according to the most recent survey results from Deloitte Digital. Navigating the New Digital Divide highlights the growing importance of tracking the entire mobile shopping journey and not just the transaction as many other studies do. Mobile influences much mor…

Banking has always been among the first services that we all seem to adopt as technology evolves. First it was the web - can you imagine a world without Internet banking today? Now it is mobile. It seems that the utility of having access to our accounts on our mobile devices is something that most of us can't and won't live without. For your viewin…

The industry surrounding the Internet of Things will be worth $8 trillion according to a recent report by Cisco and DHL. While a good portion of that value will be in hardware and software, Chuck explains how all of those connected pieces will lead to massive gains in mobile commerce revenue as well.…

Mobile is becoming more and more a part of the buying process. It now accounts for 27% of global online payments and is not slowing down. In fact, that number is up 5% from the previous quarter. All this is from the Ayden Mobile Payments Index for the first quarter of 2015. Chuck offers some of the key findings in this episode.…

I'm not sure there are any mobile influence deniers left out there but after the results from the Performance Index from MarketLive there should be very little doubt about it. The study - highlighted here by Chuck - shows the incredible growth in mobile visits and sales to retailers that have committed to mobile.…

From big to small to big again. This is the path that we have taken with the phones in our pocket. We started with phones that required a car to carry the battery and clamoured for more portability. Just when our prayers were answered - and so much more - we are once again looking at our phones getting bigger and bigger and bigger. Chuck highlights…

MCX - the Merchant Customer Exchange - has brought together many of the top retail brands on the planet to offer up a unique mobile commerce platform but things seem to be fraying at the edges. In the span of 48 hours the service, beta-testing somewhere unknown, has lost one of their big brands and their CEO. What does this mean for their future? C…

If you ask every smartphone user on the planet if they've played a game on their phone, the majority (as in the GREAT majority) will say they have. Ask those same people if they've paid for a game on their phone and the number shrinks. If you ask those same people what game they've paid for there will be a handful of household names that will emerg…

A recent study by Edelman Berland on behalf of eBay Enterprise looks at where and what smaller retailers are doing and spending for mobile initiatives this year. Chuck has pulled 2 key stats from the report and discusses them in this episode.By Rob Woodbridge

The uses of beacons have matured in the last year and are now rolling out for many different uses across almost all industries. Chuck runs down some of the big announcements that are shaping the beacon industry including news from Swirl, Swatch, InMarket, Radius Networks, ShopKick and ShopperTrak.By Rob Woodbridge