Best Networld Media Group Podcasts (2024)

1
Catching Up with the Catering Business - Interview with Erle Dardick 20:59

6h ago20:59

20:59

Recently, Erle Dardick, the catering guru, and fastcasual.com have partnered to create the Restaurant Catering Workshop, happening October 15-16, 2024 in Denver CO. Erle joins us for a candid conversation on hits and misses in the catering business. #catering #restaurant #podcastBy Networld Media Group

1
How Biscuit Belly added breakfast catering to its operations 23:10

2d ago23:10

23:10

In this episode of the Restaurant Operator Podcast, host Mandy Wolf Detwiler, managing editor of Networld Media Goup, talks to Lauren Coulter, integrator and chief biscuit eater at Biscuit Belly, a Louisville, Kentucky-based biscuit fast casual chain about the brand's catering program. Many restaurants are expanding their reach with dedicated cater…

1
Fun.com leader shares customer experience, engagement strategies 11:58

3d ago11:58

11:58

Making the customer experience fun is at least somewhat important for many online and physical retailers, but at Fun.com, it's absolutely paramount. Fun.com, an e-commerce retailer that sells a range of fun products — from Star Wars plushies to t-shirts from the latest Disney hit — as well as being the home of Halloween.com. CX Innovator podcast gu…

1
The medium is not the message: Making your content stand out in a crowded digital signage landscape 20:30

10d ago20:30

20:30

In a world of "screen fatigue," it can be hard to make your digital signage stand out from the crowd. With so many competing messages, how can you grab your audience's attention and make your message stick? Meghan Athavale, CEO at Lumo Play, joined Digital Signage Today editor Daniel Brown for a vivid discussion on how to overcome the challenge, in…

1
Wetzel's Pretzels franchisee opens unit with brand's Access to Equity program 16:50

24d ago16:50

16:50

1
How can banks maintain a good CX in light of layoffs? 19:51

28d ago19:51

19:51

In recent news, big banks have made major layoffs, with Citi laying off a total of 2,000 employees in the first three months of 2024, with other banks such as PNC Financial and Wells Fargo following suit. But this news presents a challenge, how do banks maintain a good customer experience with reduced staff? Should banks be cutting headcount or tra…

1
PizzaForno founder talks food vending machine market in North America 13:03

1M ago13:03

13:03

In this episode of the Pizza Marketplace Podcast, host Mandy Detwiler, editor of Pizza Marketplace, talks with Les Tomlin, co-founder and president of PizzaForno, North America's first automated pizzeria, about the rise of food vending machines. "The concept of automated pizza is relatively new to North America but has been around Europe for almost…

1
Brand leaders offer insight into Restaurant Franchising and Innovation Summit 25:37

1M ago25:37

25:37

Brand leaders spoke to Restaurant Operator Podcast host Mandy Detwiler at the Restaurant Franchising and Innovation Summit held in Kansas City in March. Detwiler spoke to leaders at Longboards Wraps and Bowls, Kansas City International Airport, Hawaii Brothers and more. "The Restaurant Franchising and Innovation Summit offers a wealth of informatio…

1
Infotainment meets culture: Museums, art galleries form new frontier for digital signage 23:39

1M ago23:39

23:39

Digital signage is growing in many industries, and the world of museums and art galleries is no exception. On today's episode of the Digital Signage Today Podcast, Editor Daniel Brown dives deep into real-world examples and trends with Carrie Garcia, U.S. business development manager at YCD Multimedia. With a wide array of experience in designing a…

1
Charleston Shoe Company founder talks customer engagement 22:03

1M ago22:03

22:03

Neely Woodson Powell knows shoes and she knows how important it is to engage with customers to get customers to slip their feet into her iconic shoe wear. In this latest episode of the CX Innovator podcast, produced by Networld Media Group, Powell shares with RetailCustomerExperience.com editor Judy Mottl how customer engagement, and providing 'sho…

1
How location intelligence can help restaurants identify, cater to customers 17:57

1M ago17:57

17:57

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of Pizza Marketplace and QSRweb, talks to Charles Wetzel, CEO of Kalibrate, a company specializing in data, software and consultancy to restaurants. Kalibrate, which began in 1970, started on the fuel and convenience side and eventually moved to location intelligence, s…

1
Givex's best-in-class POS solution a boon to restaurant brands 15:44

2M ago15:44

15:44

In this episode of the Restaurant Operator Podcast, Networld Media Group Editor Mandy Detwiler chats with Don Smith, director of business development for Givex North America, about the state of the restaurant industry and what's affecting it today. Givex, a best-in-class POS solution, services a number of high-profile brands. Online ordering has gr…

1
Restaurant technology can help lessen burden on restaurants 14:53

2M ago14:53

14:53

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, managing editor of Networld Media Group and editor for QSRweb.com and PizzaMarketplace.com, talks to Chris Lybeer, chief strategy and marketing officer for Revel Systems, a cloud-based technology provider, about how tech is changing the restaurant industry today. Lybeer said i…

1
How to pull off a successful branch renovation 20:49

2M ago20:49

20:49

Banks have been rethinking their branch strategies for some time. While some are downsizing their number of branches, others are renovating or constructing brand new branches. These branches need to be fully optimized to meet the needs of a changing audience. The first episode of the Bank Customer Experience Podcast explored the topic of branch ren…

1
How can banks operationalize customer insights? 19:06

2M ago19:06

19:06

Banks have a lot of data to work with, especially customer data. However, having raw data is not enough, businesses and banks also need to turn that data into insights. But even with those insights, it can be a major challenge to turn them into actionable strategies to improve the customer experience. How can banks operationalize customer insights?…

1
How to use digital signage to transform your workplace and engage your employees 26:42

2M ago26:42

26:42

Businesses know that digital signage is a powerful tool for customer engagement, but they're learning that the medium is equally powerful for reaching workers and building company culture, with a growing movement to view employees as customers in a bid to enhance employee satisfaction and effectiveness while boosting retention. So, just how can you…

1
CORE supports restaurant industry employees in times of need 11:43

3M ago11:43

11:43

In this episode of the Restaurant Operator Daily podcast, Mandy Detwiler, editor of PizzaMarketplace.com and QSRweb.com, talks with Emily Gorman, marketing and communications manager for CORE, a national non-profit dedicated to serving restaurant employees with children financial relief when facing a life-altering health crisis, injury, death or na…

1
Chef-driven menu makes Willow Street Pizza stand out 18:53

3M ago18:53

18:53

Pizzeria menus can range from small and tidy to large and complex, but they've all got one thing behind them: research and development. In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of Pizza Marketplace, talks to Hisham Abdulfattah, partner and executive chef of Willow Street Pizza in Willow Glen and Los Gatos, Cal…

1
'Committed to success' — the end of 'command and control,' rise of AI, and power of automation 28:32

3M ago28:32

28:32

Ray Friedrich, chief strategy officer at East Street Business Advisors, joined Daniel Brown, editor of Digital Signage Today, for an exclusive audio interview to discuss the rise of automation, robotics and AI across vending, restaurants, and hospitality (among other categories).By Networld Media Group

1
'Committed to success' — the end of 'command and control,' rise of AI, and power of automation 28:32

3M ago28:32

28:32

Ray Friedrich, chief strategy officer at East Street Business Advisors, joined Daniel Brown, editor of Digital Signage Today, for an exclusive audio interview to discuss the rise of automation, robotics and AI across vending, restaurants, and hospitality (among other categories).By Networld Media Group

1
Veteran Affairs CX leader talks customer service strategy 17:25

3M ago17:25

17:25

At the Department of Veteran Affairs, the CX charge is led by John Boerstler, chief veterans experience officer who leads the Veterans Experience Office. The office is the insight engine supporting and enabling the department in providing the highest quality experiences.By Networld Media Group

1
Keeping the human element alive in QSRs with Doyle HCM 20:48

4M ago20:48

20:48

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of PizzaMarketplace.com and QSRweb.com, interviews Mike Adolph, partner and vice president of business development for Doyle HCM, about keeping the human element in back office management. Adolph co-founded Doyle HCM, a back office solutions and payroll company, with tw…

1
How one retail veteran achieves customer satisfaction with self service in today’s omnichannel marketplace 22:14

4M ago22:14

22:14

As omnichannel shopping has expanded for nearly all product categories, how does a brand ensure the same level of customer satisfaction in self-service touchpoints as in attended environments?By Networld Media Group

1
'Everything's a relationship' — designing your technology to surprise and delight your customer 17:23

4M ago17:23

17:23

Technology development continues to speed up, with new technologies like AI and robotics changing industries from the ground up. Combine that with global challenges like supply chain issues and new consumer behaviors, and it's hard for any operator to stay on top of things!By Networld Media Group

1
L&L Hawaiian Barbecue CEO talks diversity, equity and inclusion 17:05

5M ago17:05

17:05

On this episode of the Restaurant Operator Podcast, host Mandy Wolf Detwiler, managing editor of Networld Media Group, talks to L&L Hawaiian Barbecue CEO Elisia Flores about the brand's diversity, equity and inclusion initiatives that Flores says are built into her staff as a whole.By Networld Media Group

1
Maintaining a legacy brand paramount for Cicis Pizza president 23:41

5M ago23:41

23:41

By Networld Media Group

1
How Costco used digital signage to revolutionize employee engagement 27:31

6M ago27:31

27:31

In today's episode, we sit down with Guy Silver, employee communications director at Costco, to hear how the retail brand partnered with Appspace in its employee-facing digital signage.By Daniel Brown

1
Food truck vendor opens sweet brick-and-mortar cheesecake store 22:35

6M ago22:35

22:35

Podcast host Mandy Detwiler talked to Burks about her start as a food truck owner and what it took to open her first store.By Mandy Wolf Detwiler

1
The art of pizza boxes: Guinness World Record holder a pizza box expert 18:35

6M ago18:35

18:35

Scott Weiner holds the Guinness World Record for the Largest Collection of Pizza Boxes. Weiner, who owns a pizza touring company in New York City, has become an expert in pizza boxes. Today's boxes hold more than just pizza — they're an extension of the pizzerias themselves. In this episode of the Pizza Marketplace Podcast, Pizza Marketplace Editor…

1
How Naf Naf Middle Eastern Grill paved way for Middle Eastern cuisine in fast casual industry 20:06

6M ago20:06

20:06

In this episode of the Restaurant Operator Podcast, QSRweb Editor Mandy Detwiler talks with Greg Willman, chairman and CEO of Naf Naf Middle Eastern Grill, about how the brand has helped pave the way for ethnic cuisine in the fast casual industry.By Mandy Wolf Detwiler

1
How can banks improve customer communication? 21:39

7M ago21:39

21:39

Bradley Cooper, editor of ATM Marketplace, discussed this topic in detail in a today's CX Innovator's podcast episode with Mack Turner, president and owner of Mack Turner Marketing Consulting and Insights LLC. Turner has experience both as a marketing executive director at Bank of America and as a speaker at the Bank Customer Experience Summit.…

1
How to use digital menu boards for profit and ROI — from installation to content 40:46

7M ago40:46

40:46

Darryl Kuder, president and co-owner at Red Dot Digital Media Inc., joined Daniel Brown, editor at Digital Signage Today, to discuss his years of global experience with digital menu boards in a variety of installations and verticals.By Daniel Brown

1
Buddy's Pizza on the rise of Detroit-style in the pizza industry 20:15

7M ago20:15

20:15

We talked to Buddy's new CEO, Chris Tussing, to learn the history of Detroit-style pizza and what's making the style so popular in this episode of the Pizza Marketplace Podcast.By Mandy Wolf Detwiler

1
White Castle's AI ordering increases efficiency, eases labor pains 16:38

7M ago16:38

16:38

QSRweb and Pizza Marketplace Editor Mandy Detwiler talked to Jamie Richardson, vice president of White Castle, to learn how the brand incorporated AI into its ordering process and how it's easing labor issues and increasing efficiency.By Mandy Wolf Detwiler

1
Text marketing highly effective for pizzerias 25:15

8M ago25:15

25:15

In this episode of the Pizza Marketplace Podcast, editor Mandy Wolf Detwiler speaks with Shane Murphy, co-founder and CEO of Boostly, about the effectiveness of text marketing for restaurants.By Mandy Detwiler

1
Wayfair VP talks retail AI trends, challenges 20:56

8M ago20:56

20:56

Wayfair isn't limiting AI technology to customer-facing initiatives such as Decorify. The retailer is going well beyond that strategy.By Judy Mottl

1
Every business is now an ad network' — how programmatic, AI tech are redefining DOOH advertising 30:47

8M ago30:47

30:47

Ari Buchalter, CEO at Place Exchange, joined Digital Signage Today editor Daniel Brown for an audio interview to share insights into the burgeoning world of digital out-of-home advertising, including trend analysis and predictions for the future.By Daniel Brown

1
Customer service still tops for restaurant staff 17:32

8M ago17:32

17:32

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler talks to Zak Omar, CEO of Atomic Wings, an emerging wing brand out of New York City.By Mandy Detwiler

1
The continuing challenges of office coffee service 33:32

8M ago33:32

33:32

In this episode of CX Innovators, Charlie Ray of Ray Coffee Service explains that what’s popular with customers today may not be tomorrow, and how the need for new products and equipment never goes away.By Elliot Maras

1
How to make, sell creative pizzas in modern industry 18:08

8M ago18:08

18:08

Learning what toppings go together, what tastes good and what sells is a skill set that is learned through trial and error. Listen to the podcast to learn more about how to make — and sell — creative pizzas beyond the pepperoni and cheese.By Mandy Detwiler

1
DOOH advertising blossoms, fueled by smart cities: how to cash in 22:40

9M ago22:40

22:40

Chris Grosso, CEO at Intersection, joined Digital Signage Today editor Daniel Brown via video link from New York City to share insights into the trends in out-of-home advertising nationwide, including digital OOH, programmatic and AI-powered trends, and strategies for success from stadiums and transit for brands of all sizes.…

1
Craft cocktails: How to elevate the art of mixology 19:17

9M ago19:17

19:17

In this episode of Restaurant Operator, podcast host Mandy Wolf Detwiler, editor of Pizza Marketplace and QSRweb, and Don Robinson, CEO and president of Louisville, Kentucky-based Parlour, take a look at how the brand's creative craft cocktail menu raises check averages and sets the pizzeria apart from its competition.…

1
Pizzaiolo shares tips to make dough stand out 19:19

9M ago19:19

19:19

In this episode of The Pizza Marketplace Podcast, Pizza Marketplace Editor Mandy Wolf Detwiler talks to Nick Bogacz, owner of Caliente Pizza & Draft House in Pittsburgh, Pennsylvania, and a member of the World Pizza Champions, to learn what makes a great dough, what to avoid and tips to make your dough a standout among the competition.…

1
Deep dive into restaurant food waste, sustainability challenges 26:21

9M ago26:21

26:21

Detwiler and Wasdin share practical tips for reducing waste in restaurant kitchens and explore how large-scale industries can adopt sustainable practices. Restaurant Operator invites you to become a part of the movement toward a more conscious and harmonious food world.By Mandy Detwiler

1
POS systems at heart of restaurants, but avoid these common mistakes 13:54

10M ago13:54

13:54

Modern POS systems in restaurants are far more than just cash registers. They are comprehensive solutions that seamlessly integrate various aspects of restaurant management, from order processing and payment handling to inventory tracking and customer relationship management. These systems have proven to be invaluable tools for streamlining operati…

1
Pizza survey shows what customers want from their favorite pizzerias 21:33

11M ago21:33

21:33

In this podcast, E.J. Kritz, EVP of customer experience and training with APC, a customer experience research and training company, joins Pizza Marketplace Editor Mandy Wolf Detwiler to explain what customers want from their pizzerias.By Mandy Detwiler

1
Loyalty programs help increase restaurant's bottom line 19:08

1y ago19:08

19:08

In this episode podcast host Mandy Wolf Detwiler sits down with loyalty experts Larry Fiel and Mike Reinecker of PDQ, and Russ Lehmann, co-owner of Little Italian Pizza in Naperville, Illinois, to learn how the pizzeria is finding success with its loyalty program.By Mandy Detwiler

1
Plant-based ingredients grow on pizza market 13:38

1+ y ago13:38

13:38

In this podcast, we talked to Brian Brindza, director of culinary and menu innovation for Toppers Pizza, to learn how the brand is selling and marketing its vegan line to customers with success.By Mandy Detwiler