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The CX Podcast R&R
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The CX Podcast R&R

Rhian Huxtable & Richard Knight

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Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its cu ...
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Learning a new language? Get your language learning questions answered by polyglot Olly Richards, who speaks 8 languages and is the founder of the StoryLearning® method. Whatever's holding you back on the path to fluency, tune in twice a week to get your regular dose of language learning motivation, with Olly and other polyglot guests, such as Benny Lewis, Luca Lampariello, Richard Simcott and Alex Rawlings. Learn Spanish, Learn French, Learn German, Learn Italian, Learn Portuguese, Learn Ar ...
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Do you want actionable advice from the best and brightest eCommerce & D2C professionals? Customers Who Click presents D2C eCommerce specific advice to keep your customers clicking. In each episode, you’ll learn from experts sharing tools, success stories and insights on how to grow your eCommerce business. Will Laurenson interviews marketing leaders, from companies such as Fiverr, Virgin Pure, and Jellyfish Group, to help you understand the complete customer journey, their expectations and w ...
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The Woj Pod
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The Woj Pod

ESPN, Adrian Wojnarowski

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Get the inside scoop on all the biggest NBA news, as the biggest names in the game join ESPN's Adrian Wojnarowski for "The Woj Pod" featuring in-depth conversations, breaking news reaction and analysis, and coverage of the biggest events on the NBA calendar, as well as an occasional deep dive into some of the most notable events in NBA history.
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A podcast all about funding your property developments and investments creatively and as effectively as possible! Michael Primrose is ‘The Property Finance Guy’ and has raised over £100 million in Mortgages, Bridging Loans and Development Finance. Helping Clients to fund deals with as little input as possible. This podcast will cover deal structure, products and strategy. All the while dropping golden nuggets to help you be as successful as possible.
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Carry with you some actionable success motivation in your pocket with Your Success Podcast. We all need a bite sized piece of success motivation and Your Success Podcasts are there whenever and wherever you need them. Exercising at the gym? Driving to work? Feeling a bit down? We are discussing everything to do with success, motivation, business, property, investing and interviewing some outstanding people who will be sharing their stories of success.
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YES CHEF
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YES CHEF

London On The Inside

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Yes Chef is a podcast about what makes the people behind our favourite restaurants and street foodies tick. A conversation that takes us back to the start of their culinary journey, then all the way to the present day. Hosted by Ben Smith, co-founder of London lifestyle website London On The Inside (LOTI) and Jordan Smith, Founder of A Proper Northern Roast and Wild Dog Kitchen, who will coax the tales from London’s best kitchen’s in this podcast series. Bon app. Hosted on Acast. See acast.c ...
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Talk to Us West Covina is a podcast about what’s occurring in and around West Covina. We focus on subjects that matter to you – our listeners. The topics we cover are those that are impacting each of us that live in the eastern San Gabriel Valley. Our guests are Residents, Community Leaders, Business Owners, and Politicians – ones that are shaping our community today…and tomorrow. If you would like to be a guest on Talk to Us West Covina or you might know of someone who would be a great gues ...
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Olly Richards is todays guest joining us on the Steve Jobs inspired Join Up Dots podcast. Today, we’re delving into the captivating realm of language learning and storytelling and reveal how you go from Jazz Musician to English Teacher to $10M online education business. The post Olly Richards: Build A $10 Million Language Success appeared first on …
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Eric Recker is our guest today on the Steve Jobs inspired Join Up Dots Podcast. This is one of those stories that so many of us find ourselves living until a change is forced on us to reassess, pivot and finally start walking the path waiting for us. Eric spent the first half of his life doing what he thought he had to do. The post Eric Recker: The…
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Hosted by Steve Mascord | Powered by Hot Metal magazine | hotmetalmag.com | Brett "Wolfie" Wolfenden of the Casanovas is our guest co-host as we pay tribute to the great Paul Woseen and spin a song each. Then it's into the interviews: Ray Ahn of Hard-Ons is back, as are Conny Bloom of Electric Boys, Sven Dirkschneider from UDO, and Jacopo Meille of…
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Discover the secrets to improving your e-commerce conversion rates in this engaging podcast episode. Join Will Laurenson and CRO expert Matt Scaysbrook as he shares valuable insights and practical tips on how to optimize your website, increase customer lifetime value, and boost your bottom line. Don't miss out on this opportunity to learn from the …
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This week, it’s a story that is remarkably similar in many ways to last weeks. So, we both loved it, of course! Right? RIGHT?! *sigh* It’s “Good Country People” by Flannery O’Connor. https://ia601402.us.archive.org/9/items/del-toro-time-good-country-people/DelToroTime-GoodCountryPeople.mp3By philgonzales
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Discover the challenges and rewards of selling CBD products in this insightful podcast. Learn how Batch has overcome advertising restrictions through creative marketing strategies, while prioritizing transparency and community-building. Gain valuable insights into the CBD market and find out how collaboration can lead to success. Don't miss this op…
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Wayfinders Founder Mike Brcic joins us on the Steve Jobs inspired Join Up Dots Podcast Today, we’re diving deep into ae captivating world, so imagine a voyage where innovation meets purpose, where digital landscapes are transformed into avenues of growth and empowerment. Today, we unveil the extraordinary tale of Wayfinders, a beacon of light in th…
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This week, it’s our first Tanith Lee story and, maybe not coincidentally, one of our favorites. Is it horror? Who cares? It’s awesome! It’s “Three Days” here on The Dark Descent! https://ia904600.us.archive.org/0/items/del-toro-three-days/DelToro-ThreeDays.mp3By philgonzales
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In this episode, David Perry discusses the innovative transformation of drop shipping in e-commerce, highlighting the benefits of collaboration and the potential for influencers to build their own brands. He shares success stories of brands using Carro and emphasizes the opportunities for growth in the e-commerce space. The conversation also touche…
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Discover the strategies, pitfalls, and nuances of scaling e-commerce brands from six to nine figures in this insightful podcast episode. Industry experts Blake Pinsker and Torii Rowe share their experiences and advice on digital marketing, data-driven decision-making, and key metrics for growth. From understanding product-market fit to expanding th…
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Hosted by Steve Mascord | Powered by Hot Metal magazine | hotmetalmag.com | Friend of the show Tim Henwood from Palace of the King is our guest co-host as we talk KISS, Guns N'Roses and his new single "Down On Your Luck". Thumbs up or down for "Perhaps" by Guns N'Roses? Then it's into the interviews: Conny Bloom of Electric Boys, Sven Dirkschneider…
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Are you ready for some heady noir? This week’s “You Can Go Now” by Dennis Etchison is weird and trippy and short and delightful! It’s a real headscratcher, I tells ya! https://ia600506.us.archive.org/34/items/del-toro-you-can-go-now/DelToro-YouCanGoNow.mp3By philgonzales
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Ben Guttman is out guest today on the Join Up Dots business podcast. Today, we’re diving into the world of marketing and human connection. Our guest isnt just a marketing entrepreneur; he’s an educator, writer, and curator of the dance between people and ideas. Ben is here to guide us through his journey, where simplicity reigns supreme in a noisy …
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In this episode, Olly Richards shares his unique approach to marketing and sales in the language learning industry. He discusses the importance of branding, offering valuable products, and nurturing long-term relationships with customers through content marketing. Discover how to create a strong brand and engage customers through storytelling. Don'…
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Willow and I are back with more Dark Descent. This week, it’s “My Dear Emily” by Joanna Russ. It’s a vampire story, with a twist! The twist? Um… it’s good? https://ia902501.us.archive.org/14/items/del-toro-my-dear-emily/DelToro-MyDearEmily.mp3By philgonzales
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Matt Treacey Joins Us On The Join Up Dots Podcast To subscribe to the podcast, please use the links below: Click Here to Subscribe via iTunes Click Here to Subscribe via RSS (non-iTunes feed) Introducing Matt Treacey Matt Treacey joins us on the Join Up Dots podcast today as the go to email marketing … Matt Treacey: Email Marketing Mastery That Wor…
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Want to learn how funnels can boost conversion rates for direct-to-consumer brands? Join the conversation as we welcome Ethan Denney, CEO of Convert Flow. We discuss the power of personalized recommendations, quizzes, and incentives to increase average order values. Discover how funnels can make standard websites redundant for acquisition purposes …
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In this episode, Will Laurenson welcomes Shopify expert Kurt Elster to discuss the importance of themes in e-commerce websites. They cover common mistakes brands make with their Shopify websites and recommend useful apps for improving customer experience. The conversation includes tips on creating a well-designed main menu, the significance of cont…
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In this Episode, Mary Ann Pruitt, CEO at Mosaic Media, discusses the power of programmatic media buying and audience targeting. Learn how brands can reach specific audiences with precision and the importance of individual persona targeting. Discover the value of testing different markets and demographics to find the perfect customer for your brand.…
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In this episode, Will Laurenson & Christian Hoppe discuss the importance of YouTube ads for e-commerce brands and how it can be a valuable channel for growth opportunities. They delve into the specifics of YouTube ads, including ideal length and addressing objections within the video. They also discuss the role of YouTube ads in the marketing mix a…
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Discover the power of handwritten notes in creating magical moments for customers in this episde. Learn how Ignite Post helps brands build deeper relationships with customers through personalized handwritten notes. Explore the effectiveness of handwritten notes as a retention mechanism and the impact on engagement metrics. Hear success stories and …
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In this podcast episode, Will and guest, John Chan, CEO of 2X Growth Agency, discuss the challenges brands face in choosing the right marketing channels and when to expand. They share insights on generating demand, optimizing conversion rates, and selecting channels based on product category. They also delve into the importance of profitability, te…
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In this episode, Will Laurenson & George Huff discuss the challenges of silos in businesses and how they can hinder creating a seamless customer experience. They emphasize the importance of prioritizing the consumer and aligning teams to deliver a cohesive and positive experience. The conversation also covers the need for a comprehensive system to …
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This months warble has Richard Knight and Rhian Huxtable talking to Ollie Jackman from Agile Comms about their business model that has been designed from the customers point of view. Hear about the customer centric start-up from Plymouth and how they taken the traditional telecoms model and flipped it on its head!…
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In this episode, Richard Harris, CEO of Black Crow AI, discusses the importance of data and machine learning for e-commerce brands. He emphasizes the overwhelming amount of data available and how his platform helps brands make sense of it. The conversation covers the potential uses of machine learning, personalization, and the importance of underst…
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In this podcast, Will Laurenson & Phill Manson discuss the importance of using customer data to gain a competitive advantage in marketing strategies and customer data analysis. They cover topics such as data segmentation, retargeting, and the importance of understanding customer data to identify good customers and traits. The conversation also cove…
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If there’s one person we love talking about at The Dark Descent, it’s Dick Math! Dickie the Math Man! Richard “Richie Rich” Matheson! Yes, this week we take a look at Dickie’s first ever published story “Born of Man and Woman!” And, it’s an icky one! https://ia902601.us.archive.org/7/items/del-toro-born-man-woman/DelToro-BornManWoman.mp3…
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In this podcast, digital marketing expert Courtney Lindau emphasizes the importance of quality web analytics and tracking the right metrics to enhance business performance. Courtney discusses the significance of monitoring traffic, conversion rates, and micro-conversion points, and recommends starting with an audit to identify missing data. The con…
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When is a ghost not a ghost? When it’s your repressed homosexuality! It’s Robert Hichens’s “How Love Came To Professor Guildea” on The Dark Descent! https://ia902707.us.archive.org/4/items/del-toro-professor-guildea/DelToro-ProfessorGuildea.mp3By philgonzales
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Washington Wizards owner Ted Leonsis and new President Michael Winger join The Woj Pod for separate visits on trying to turn this franchise into a winner. Leonsis on what he's learned about running NBA and NHL franchises, what he wanted in a new leader and what Jeanie Buss told him. Winger (19:15) discusses what he learned with Lawrence Frank, Sam …
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In this episode, the host interviews Burc Tanir, the CEO and co-founder of Prisync, a software startup that automates competitive intelligence and pricing for online retailers selling branded goods. The conversation centers around the importance of pricing and discounting strategies in e-commerce, and how businesses can use data to make informed de…
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Hosted by Steve Mascord | Powered by Hot Metal magazine | hotmetalmag.com | Friend of the show Rusty Brown joins us to talk new Electric Mary song "The Dealer" and then we launch into interviews with Ray Ahn of the Hard-Ons, Skenie from The Poor and ex-Angels bassist James Morley | | SUPPORT US ON PATREON https://patreon.com/whitelinefever | and | …
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This episode is centred around the importance of segmentation and personalized content for email and SMS marketing in the e-commerce industry. Will & Georgie discuss the various approaches to segmentation, including gathering data on demographics, preferences, and behaviors, and using RFM data to create targeted messaging. They emphasize the import…
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ESPN's NBA Draft analyst Jonathan Givony joins The Woj Pod for a Pro Day and Post-Combine discussion on the massive impact of Victor Wembanyama, Brandon Miller vs. Scoot Henderson, stock-risers, sleeper first round gems and much more. Learn more about your ad choices. Visit megaphone.fm/adchoicesBy ESPN, Adrian Wojnarowski
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In this episode, Will talks with Andres Glusman about the importance of conversion rate optimization (CRO) for businesses to improve their website and ad performance. They emphasize the need for A/B testing and experimentation, learning from failures, and proper research before launching a product or service. The conversation also covers the benefi…
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Join the conversation as Will Laurenson interviews Sophie Bond, marketing director at Nice Wine, a UK-based wine challenger brand. They discuss the importance of community-led growth, disrupting traditional categories, and the rise of canned wine. Learn how Nice Wine engages with its community and involves them in the product development process, a…
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Hosted by Steve Mascord | Powered by Hot Metal magazine | hotmetalmag.com | The second show under our new format with the triple threat himself, Frankies legend Dave Eastgate, co-hosting. Plus old-school interviews with Ripper Owens, Kenny Leckremo of Heat and Neal Schon from Journey!| | SUPPORT US ON PATREON https://patreon.com/whitelinefever | an…
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In this series, join Michael as he embarks on his latest development, and he is taking you along for the ride! With a nothing hidden view to the inner workings of a development, from the initial negotiation of the deal, all the way through to the build and sale of the properties! Helpful Links: -www.thepropertyfinancecollective.co.ukwww.theproperty…
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This podcast conversation discussed the importance of Customer Value Optimization (CVO) for agencies. CVO is a more intense approach than traditional Customer Acquisition Cost (CAC) metrics and focuses on qualitative research pieces such as jobs to be done surveys and data analysis such as RFM segmentation. This helps to create stronger hypotheses …
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In episode 67 of The CX Podcast R&R, Rhian and Richard warble with Claude Weston from Casterbridge Wealth all about the Consumer Duty Regulations set out by the Financial Conduct Authority. Claude talks about how the regulations can be translated into real world actions and what Casterbridge Wealth have been doing to put their clients at the heart …
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In this episode, Michael discusses deferred payments, and how are you can use them when financing development deals to reduce your deposit. Helpful Links: -www.thepropertyfinancecollective.co.ukwww.thepropertyfinanceacademy.circle.soThe Host: -With a passion for creative finance and the ability to structure deals for Finance, I love helping first t…
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Eli explains that the idea came from a need he noticed while preparing for a meeting with his brother; they were running late and had food stuck between their teeth. He found out that 70% of Americans regularly skip flossing due to it being too time consuming or painful. To get customers clicking, Eli has done crowdfunding through sites like Kickst…
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