Best Ombuds Podcasts (2025)

1
Do You Have an Appointment? How Court-Appointed Neutrals Improve Dispute Resolution 41:19

6d ago41:19

41:19

As courts face increasingly heavy dockets and complex cases, court-appointed neutrals play a vital role in helping the justice system operate more efficiently and effectively. In this episode, Merril Hirsh and Tara Emory of the Academy of Court-Appointed Neutrals share insight into their work and that of their colleagues, highlighting the many ways…

1
Consumer Talk: How to navigate Airports and Flights for the holidays 45:03

8d ago45:03

45:03

Pippa Hudson speaks to consumer journalist Wendy Knowler about how to make your flights and your airport experience better this holiday season. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former jour…

1
Consumer Talk: Fee increases in fixed-term contracts 39:57

15d ago39:57

39:57

Pippa Hudson speaks to consumer journalist Wendy Knowler about fee increases in fixed-term contracts. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read, and reflect. The show - presented by former journalist, baker and water sports enthusiast…

1
Series 2: Digitisation of the Courts in England and Wales with Dr Chinwe Umegbolu and Tony Guise 33:54

18d ago33:54

33:54

We aim to contribute to the civic discourse on how ADR and digitisation can transform the lives of citizens caught in the web of justice backlogs. In this series, we explore whether ADR is gaining traction as a core feature of mainstream litigation. We also unpacked the pre-action protocols and discussed how parties can go about selecting mediators…

1
Consumer Talk: Unpacking monthly rental agency admin fees 37:37

22d ago37:37

37:37

Pippa Hudson speaks to consumer journalist Wendy Knowler about the legality of a rental agency charging a monthly admin fee to tenants. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read, and reflect. The show - presented by former journalist,…

1
Consumer Talk: Avoiding the Black Friday scams 36:53

29d ago36:53

36:53

Pippa Hudson speaks to consumer journalist Wendy Knowler about how to avoid getting scammed during the Black Friday sales. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read, and reflect. The show - presented by former journalist, baker and wa…

1
Consumer Talk: How to check quality of online product 36:39

1M ago36:39

36:39

Pippa Hudson speaks to consumer journalist Wendy Knowler about how to read online product listings to properly understand what you’re getting. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read, and reflect. The show - presented by former jour…

1
Innovation Catalysts: Leadership, Technology, and Humanity at JAMS 22:44

1M ago22:44

22:44

NYIAC’s Rekha Rangachari sits down with JAMS President & CEO Kimberly Taylor to discuss her vision for the organization and how technology—AI, digital tools, and emerging rule frameworks like the JAMS AI Disputes Clause & Rules—is reshaping the future of dispute resolution. They explore the importance of intentionally building knowledge, taking the…

1
Consumer Talk: Cancelling a cell phone contract 40:23

1M ago40:23

40:23

Pippa Hudson speaks to consumer journalist Wendy Knowler about how difficult it is to cancel a cell phone contract. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read, and reflect. The show - presented by former journalist, baker and water spo…

1
Series 1: Digitisation of the Courts in England and Wales with Dr Chinwe Umegbolu & Tony Guise 35:44

2M ago35:44

35:44

In this series, Tony and I delved into the major shifts in justice delivery in England and Wales, specifically the digitisation of the courts, while examining the inclusion framework and its implications.A key theme was the impact of the reform on those who are digitally challenged. This raised a prevalent question: ‘If Smart Banking can take off, …

1
Consumer Talk: Service bots could alienate customers 37:39

2M ago37:39

37:39

Pippa Hudson speaks to consumer journalist Wendy Knowler about how digital solutions can have the effect of alienating customers. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker …

1
Consumer Talk with Wendy Knowler – Pitfalls of getting your car towed 39:24

2M ago39:24

39:24

Pippa Hudson speaks to consumer journalist Wendy Knowler about the pitfalls of getting your car towed. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast…

1
Consumer Talk: Fine print on contracts 36:43

2M ago36:43

36:43

Pippa Hudson speaks to consumer journalist Wendy Knowler about reading the fine print in contracts. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pi…

1
Consumer Talk: Travel insurance exclusion extended to family member 40:05

2M ago40:05

40:05

Pippa Hudson speaks to consumer journalist Wendy Knowler about travel insurance exclusions which were extended to a family member of the insured traveller. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read, and reflect. The show - presented b…

1
Preparing for Mediation from the Party's Perspective 47:10

3M ago47:10

47:10

Ever wondered how curiosity and self-awareness can transform mediation? 🤔 Tune in to my conversation with Dr. Beth Fisher-Yoshida to uncover valuable tips on preparing for negotiations and achieving successful outcomes. #PodcastRecommendations #MediationTips"By Howard F. Kline

1
Ombuds: Past and Present 38:04

3M ago38:04

38:04

As we celebrate Ombuds Day in October, host Larry Schooler chats with Drs. Shannon Burton and Loraleigh Keashly about their new book The Organizational Ombuds: Foundations, Fundamentals & The Future, a remarkable compilation of history, stories, and analysis of this fascinating profession and facet of dispute resolution. This episode was published …

1
Consumer Talk: How unscrupulous contractors take advantage of elderly customers 34:54

3M ago34:54

34:54

Pippa Hudson speaks to consumer journalist Wendy Knowler about listeners concerns with the main topic a look at how unscrupulous contractors take advantage of elderly customers. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. T…

1
Consumer Talk with Wendy Knowler: Second-hand car purchases 34:47

3M ago34:47

34:47

Pippa Hudson speaks to consumer journalist Wendy Knowler about second-hand car purchases and all the things that can go wrong, plus listener questions. Wendy and Pippa are also joined by Andrew Travers of FirstCheck. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time…

1
Consumer Talk: Beware using AI to fight your consumer battles 41:02

3M ago41:02

41:02

Pippa Hudson speaks to consumer journalist Wendy Knowler about how using AI-generated information to fight your consumer battles could cause problems. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by form…

1
Consumer Talk: In conversation with the Consumer Goods and Services Ombud 32:05

3M ago32:05

32:05

Pippa speaks to Consumer Good and Services ombudsman, Lee Soobrathi. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lif…

1
Dennis Ross on Diplomacy: How Peace Talks Can Guide Everyday Mediation 41:47

3M ago41:47

41:47

In this episode of Resolutions, AAA’s Aaron Gothelf chats with diplomat and author Dennis Ross about what international peace talks can teach us about everyday mediation. From walking in each other’s shoes to the power of active listening, deadlines, and even strategic misdirection, Ross shows how the fundamentals of negotiation are the same—whethe…

1
Consumer Talk: Redeeming vouchers 40:57

4M ago40:57

40:57

Zain Johnson, in for Pippa Hudson, speaks to consumer journalist Wendy Knowler about people who bought vouchers for experiences and then couldn’t cash in on them. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - prese…

1
Consumer Talk: How to get rid of marketing spam 37:25

4M ago37:25

37:25

Sara-Jayne Makwala King, in for Pippa Hudson, speaks to consumer journalist Wendy Knowler about how to get rid of the marketing spam we receive from retailers. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presente…

1
R.A.I.S.E. Up: Reframing with Early Mediation 35:11

4M ago35:11

35:11

In this episode, Rekha Rangachari chats with ADR experts Michele Kern-Rappy and Laurie Vahey about early mediation, best practices for success, and how the R.A.I.S.E. Roadmap can streamline the shift from litigation to mediation while balancing professional and personal well-being. This episode was published by the ABA Section of Dispute Resolution…

1
Consumer Talk: Aircon contractor fails to deliver 37:05

4M ago37:05

37:05

Pippa Hudson speaks to consumer journalist Wendy Knowler about a cluster of complaints about an air-conditioning business, which raises important questions around the risk of paying in full BEFORE you’ve received the promised goods or services. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages t…

1
Consumer Talk: How to read food labels 32:11

4M ago32:11

32:11

Pippa Hudson, speaks to Lesego Marule, a lecturer in the Department of Consumer and Food Sciences at the University of Pretoria, and registered dietician Roxanne Gieske who will guide us through the ins and outs of what labels legally have to contain and how to actually read them. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hou…

1
Consumer Talk with Wendy Knowler: Third party vendors 33:33

4M ago33:33

33:33

Pippa Hudson speaks to consumer journalist Wendy Knowler about issues with third party vendors. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa …

1
Consumer Talk: Slip and falls in supermarket 34:46

5M ago34:46

34:46

Pippa Hudson speaks to consumer journalist Wendy Knowler and consumer attorney Trudie Broekman about who’s responsible for slip and falls in supermarkets. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by …

1
Series 7: Creating Safe Spaces Via ADR- How can Employees in Canada Report Discrimination, Harassment and Bullying without Fear of losing their Jobs with Jon Fleming. 12:31

5M ago12:31

12:31

I was privileged to engage in a stimulating and thought-provoking conversation with Jon Fleming on Expert Views on ADR (EVA) Vid/Podcast Show. He is a workplace policy specialist and union relations and grievance management expert. He wears many hats, so I have left the link to his profile: https://ca.linkedin.com/in/jon-fleming.In this series, Jon…

1
The Community Relations Service: Legacy, Impact, and Future 47:57

5M ago47:57

47:57

Established under the Civil Rights Act of 1964, the Community Relations Service (CRS) has long served as a specialized conflict resolution agency within the U.S. Department of Justice. In this episode, former CRS Directors Becky Monroe and Grande Lum reflect on the agency’s origins, its role in supporting communities through tension and crisis, and…

1
Consumer Talk: Teenagers allowed to sign up for gym contracts 38:20

5M ago38:20

38:20

Pippa Hudson speaks to consumer journalist Wendy Knowler about gyms allowing teenagers to sign up for contracts. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports …

1
Consumer Talk: Are wet wipes flushable and biodegradable? 37:51

5M ago37:51

37:51

Pippa Hudson speaks to consumer journalist Wendy Knowler about whether wet wipes are flushable and biodegradable as claimed by manufacturers. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journa…

1
Consumer Talk: Vinegar shortage affecting South Africans 37:38

5M ago37:38

37:38

Pippa Hudson, speaks to consumer journalist Wendy Knowler about the shortage of vinegar and how it’s affecting South African consumers. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, …

1
Celebrating Ombuds Day with Alec Chapa #OmbudsDay2025 23:29

5M ago23:29

23:29

I was privileged to engage in a stimulating and thought-provoking podcast session with Alec Chapa on Expert Views on ADR (EVA) Vid/Podcast Show. He is the Co-Chair of the ABA Dispute Resolution Ombuds Committee and a Conciliation Specialist with the U.S. Department of Justice Community Relations Service. He founded Mosaic Collaborative Consulting. …

1
Consumer Talk: Irish visa delays cause havoc 36:57

6M ago36:57

36:57

Pippa Hudson, speaks to consumer journalist Wendy Knowler about the delays in issuing Irish visas and the havoc it’s causing with South African’s travel plans. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presente…

1
Consumer Talk 2: Tech helps to access unclaimed benefits 13:35

6M ago13:35

13:35

Sara-Jayne Makwala King in for Pippa Hudson speaks to Rowan Gordon from Robin Hood Unclaimed Benefits about a tech platform helping South Africans to access their benefits. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The sh…

1
Consumer Talk 1: Difference between a motor warranty and a motor plan 18:54

6M ago18:54

18:54

Sara-Jayne Makwala King in for Pippa Hudson speaks to Erica Liebenberg from JustMoney about the difference between a motor plan and a motor warranty. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by forme…

1
Beyond Smart: Lawyering with Emotional Intelligence — An Interview with Author Ronda Muir 51:14

6M ago51:14

51:14

In this episode of Resolutions, AAA Vice President Aaron Gothelf interviews lawyer, mediator, and author Ronda Muir about the newly released Second Edition of her groundbreaking book, Beyond Smart: Lawyering with Emotional Intelligence. Together, they explore how emotional intelligence (EQ) offers a competitive advantage for legal professionals, fr…

1
Consumer Talk: Expired drivers licences in insurance claims 33:45

6M ago33:45

33:45

Sara-Jayne Makwala King in for Pippa Hudson speaks to consumer journalist Wendy Knowler about an insurance claim that was rejected because of an expired driver’s licence card. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The…

1
Consumer Talk with Wendy Knowler – Misleading advertising 24:05

6M ago24:05

24:05

Pippa Hudson, speaks to consumer journalist Wendy Knowler about misleading advertising after a company advertised a special deal designed to lure new customers, but their loyal customers don’t qualify. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, ta…

1
Consumer Talk with Wendy Knowler – Prepaid electricity used to pay landlord’s municipal arrears 33:07

7M ago33:07

33:07

Pippa Hudson, speaks to consumer journalist Wendy Knowler about tenants paying off their landlord’s municipal arrears through their prepaid electricity purchases. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - prese…

1
ADR and Arbitration: An Australian Perspective with Dr Benjamin Hayward 27:10

7M ago27:10

27:10

I was privileged to engage in a stimulating and thought-provoking podcast session with Dr Ben Hayward on Expert Views on ADR (EVA) Vid /Podcast Show. He is an Associate Professor in the Department of Business Law and Taxation at Monash Business School, Monash University, and an Australian lawyer admitted to practice in the Supreme Court of Victoria…

1
Consumer Talk with Wendy Knowler – DSTV installer overcharges pensioner 35:20

7M ago35:20

35:20

Pippa speaks to consumer journalist Wendy Knowler about a pensioner who was charged over R8000 to install his DSTV dish. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water…

1
Consumer Talk: Unintentional shoplifting 38:22

8M ago38:22

38:22

Pippa speaks to consumer journalist Wendy Knowler about a case of unintentional shopping by a retail customer and the consequences. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, bake…

1
Consumer Talk: Weather-related insurance claims 39:06

8M ago39:06

39:06

Pippa speaks to consumer journalist Wendy Knowler about how storm-related claims are rejected by the insurers because damage was caused by gradual deterioration of structures due to lack of maintenance, or poor building quality, rather than a specific weather event. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from …

1
Consumer Talk: Compensation after injury in a store 40:32

8M ago40:32

40:32

Pippa speaks to consumer journalist Wendy Knowler about what happens when you injure yourself in a shop. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusia…

1
Consumer Talk with Wendy Knowler on fixing pricing errors 34:48

8M ago34:48

34:48

Pippa speaks to consumer journalist Wendy Knowler about pricing errors and your rights as a consumer if the price at the till doesn’t match what was on the shelf. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - prese…

1
ADR IN THE COMMONWEALTH CARIBBEAN (CC) WITH DR DAWN DE COTEAU, FCIArb 32:38

9M ago32:38

32:38

I had the honour and privilege of interviewing Dr Dawn De Coteau, FCiArb, on Expert Views on ADR (EVA) Vid /Podcast Show. She is a legal practitioner who practices law in England and Wales and several Caribbean jurisdictions, including Grenada, St. Vincent and the Grenadines, St. Christopher, and Nevis. Diverse experience representing clients invol…

1
Consumer Talk: Perfumes that don’t smell as they should 33:59

9M ago33:59

33:59

Pippa speaks to consumer journalist Wendy Knowler about two complaints about perfume that doesn’t’ smell as sweetly as it should. See omnystudio.com/listener for privacy information.By CapeTalk

1
Consumer Talk: How stolen laptops are tracked 34:32

9M ago34:32

34:32

Pippa speaks to consumer journalist Wendy Knowler about how stolen laptops are tracked, and what questions to ask when buying a “reconditioned” laptop. See omnystudio.com/listener for privacy information.By CapeTalk

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