The Human Resource brings in industry professionals to talk about current HR issues as well as chatting about important HR topics.
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Floor Academy - Helping flooring, tile and stone contractors own an asset
Kyle Hedin - Speaker, Mastermind Facilitator, Writer, Content Creator, Business Therapist, and Contractor
Floor Academy is a podcast hosted by Kyle Hedin that provides small business information and guidance to flooring, tile and stone contractors on how to build a successful and sustainable business. The podcast aims to help contractors move from owning a job to owning an asset, by providing insights and strategies related to management, entrepreneurship, and networking. Floor Academy covers a range of topics related to flooring, tile and stone business management, including small business adve ...
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The Human Resource - Marijuana and Employment
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When your state legalizes either medical or recreational marijuana how does that change your drug policies? Do you even know the marijuana laws in the states your employees reside? In this episode Pandy talks about the laws in Ohio and provides you with points to consider when reviewing your employment decisions involving marijuana use.…
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From Installer to Retailer - Donald Perkins - Carpetland of New England
1:13:32
1:13:32
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Send us a Text Message. How do you grow an installation company to more than just installation? You get into the retail side of things and start selling products. It’s as easy as building a relationship with a local store for a kickback to being as complicated as opening up your own store from ground zero and building it up. There is a middle groun…
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The Human Resource - I-9 Fine Increases are Here
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Have you heard? I-9 fines have increased to as much as $2,789 per violation. Are you prepared to pay fines even higher? And if you're knowingly employing unauthorized aliens you need to listen to this episode. Auditing your I-9's now should be top priority. Pandy shares the cost of I-9 mistakes and some common errors to avoid.…
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Choosing the Right Software - Tom Strachan - Service Buddy
58:10
58:10
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Send us a Text Message. How do you choose the right software for your business? Recommendations? Trial and error? Research? There are plenty of ways to attack it but one of the most important things to consider is whether or not it fits your business model. Not all software is created equally nor is it created to function as part of every industry.…
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The Human Resource - The Power of Consequences
18:14
18:14
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There's a consequence to not having consequences so why are so many companies not using them to manage their business and workforce. Pandy's passion is revealed in this episode as she challenges you to consider how you and your company are using consequences to accomplish your goals and the damage that can occur by not using them.…
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Building a Technology Stack - Victor Milazzo - Kronos Software
1:18:03
1:18:03
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Send us a Text Message. It’s not uncommon for me to hear from the audience or clients that they are technology adverse. With the average age of an installer in the industry being over 50 years old, it’s really no surprise that technology is not a major part of their business model or life. Couple that with the fact that technology and hand skills d…
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It's only July and yet so much has changed in HR compliance just since January. In this episode Pandy reviews updates from Wage and Hour, EEOC, Federal Trade Commission, OSHA, and more. Don't let anything slip between the cracks. There's still time to make the changes you may have missed.By ICRC-TV
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I Had to Get Out of My Own Way - Mike Somodean - MSCS Inc
1:23:18
1:23:18
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Send us a Text Message. It’s not easy to grow a business and make it efficient. Many of us struggle to make it happen and it doesn’t help that the trades are full of guys with lots of pride and stubbornness. We often times get the mindset that we have to do everything on our own and that because we know our trade well, that we know how to run our b…
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The Human Resource - Severe and Pervasive
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15:58
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According to the Equal Employment Opportunity Commission (EEOC) one of the formal indicators of a hostile workplace is how severe and/or pervasive an act is. Pandy references the actual guidance published in April, 2024 to teach us how to identify if an act is either severe or pervasive.By ICRC-TV
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Stop Selling Installations - Andrew Acker - Schluter Systems
1:24:18
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Send us a Text Message. What is it that you actually sell as an installation contractor? If your answer is installs, you are dead wrong. That is what you do but it is not what you sell. You are selling a solution to a problem that someone has and providing them with value. Think about it, if you had a $100 bill in your hand, what would you trade it…
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The Human Resource - The Retirement Conversation
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15:38
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How do you properly approach the retirement conversation? What can you say and what should you avoid? In this episode Pandy walks you through the key items to think about and how to establish a positive and constructive line of communication so everyone feels empowered and informed.By ICRC-TV
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Who is Going to Come After You? - Pandy Pridemore - The Human Resource USA
59:59
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Send us a Text Message. Do you ever worry about the tax man coming after you? What about any other government agency? Do you even know who can and what it truly takes to avoid getting in trouble? I’m sure most of us pay our taxes correctly enough to remain under the radar but what about OSHA, or the Department of Labor or the Environmental Protecti…
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The Human Resource - Reviewing the New EEOC Guidance
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Attorney Shannon Kelly from Ford Harrison in Orlando Florida joins Pandy to explain the finer details of the updated EEOC guidance. Shannon explains the new terms and expanded protections in defining a hostile workplace according to the EEOC. Take notes on what she recommends to be a compliant harassment policy.…
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Utilizing Drip Campaigns - Chris Frate - Pasquale Floors
1:11:29
1:11:29
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Send us a Text Message. How many times do you follow up with a potential client before you move on? What kind of follow up system do you have? Does any of it involve education? Did you know that the average buying cycle for flooring is 6 to 12 months? How are you staying in front of your prospects so they will use you when they are finally ready? C…
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The Human Resource - Surveillance with a Purpose
20:41
20:41
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How many of you are using camera's or listening in on your employee phone calls? What should a business be considering if you want to implement this technology? Pandy has Karl Ulrich in from Sebaly, Shillito and Dyer to review the legal restrictions around the use of surveilance equipment and the legal protections employees can expect.…
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You Don’t Have To Do It All - Doug Howard - Growth Teams
1:13:50
1:13:50
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Send us a Text Message. Struggling to manage just the field operations? What’s it like to add on the books, marketing, scheduling, deliveries, and bidding? Wearing all the hats is a difficult task that is only multiplied by the facts that we are not good at everything and we don’t enjoy everything. Did you know that you don’t have to do it all? Did…
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The Human Resource - What Happened to Non-Competes?
15:29
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Who is the Federal Trade Commission and why are they changing the way we use non-competes? Karl Ulrich with Sebaly, Shillito and Dyer, and Pandy discuss the surprising and much talked about removal of non-compete agreements from the employment process. What options do businesses have and what should you be doing before the effective date in Septemb…
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Coaching Versus Cheerleading - Justin Shaw - Driven for Growth
1:08:33
1:08:33
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Send us a Text Message. Have you heard bad stories about useless business coaches who don’t produce results? Does the idea of hiring one just completely turn you off? I can’t blame you, not one bit. There are a lot of coaches out there but many of them are really just cheerleaders. They pump you up emotionally but don’t ever provide any tools to tr…
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The Human Resource - Politics in the Workplace
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15:41
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How much of what your employees are discussing can you control? When it comes to politics, more then you may realize. Karl Ulrich joins Pandy to review how to control and monitor politics and controversial topics during business hours. They talk about what's permitted and what should employers be doing now to prepare for the upcoming election.…
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Getting Hired by Retailers - Kevin Wielgus - Floors Come True
1:24:44
1:24:44
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Send us a Text Message. I hear stories from retail store owners all the time on how potential subs come in and ask if they are hiring and then the follow up is how much do you pay. This is a horrible approach in my opinion as you are your own business and need to be telling them what you expect. Besides the pay portion though, what about asking wha…
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The 40 Year Startup - Paul Wilke - Masterpiece Floors
1:09:28
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Send us a Text Message. Where do you even begin starting a business? Many of us just end up out on our own after we learn the skillset thinking that’s all we need. It’s not the case and business knowledge is not the first thing we often seek. This is a major problem for small business owners in general but is easily fixable. Paul Wilke, is the owne…
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You Need to Work Within Your Business Model - Mark Bischoff - Starnet Worldwide
1:14:04
1:14:04
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Send us a Text Message. We have all seen the jack of all trades guys, or the guy that offer carpet, hardwood, tile, sheet goods, etc. How about the guys and gals that are doing residential one week and commercial the next. Sure it can all be done but each thing is technically a different model and they all require knowing the ins and outs of each s…
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Can Your Installers Do Sales As Well? - Jerry Levinson - Profit Now for Flooring Dealers
1:05:48
1:05:48
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Send us a Text Message. In most cases the sales persons handles the sales of a project. What happens if the installer can upsell a design floor while working on the project? What about the occasional neighbor asking for a bid? Can the installer cash in and get a small commission for their efforts on top of their labor pay? I say yes, and think we n…
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Has everyone forgotten that recruitment using diversity quotas and discriminative employment is illegal? How are we to recruit for a diverse and inclusive workplace? Scott Warrick returns to share the pitfalls and damage diversity quotas and hiring employees for reasons of diversity rather then qualifications and competencies can create. It's a con…
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Anyone Got Some Work? - Ken Ballin - Skyro Floors
1:15:49
1:15:49
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Send us a Text Message. The economy ebbs and flows which means our businesses do as well. Some are better at planning ahead than others. For those that may be struggling to find work right now with an economy with rampant inflation and the lower income levels and middle class starting to feel the squeeze, we need to get creative to find clients. It…
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The Human Resource - What is the NLRA doing now?
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Is the NLRA changing the rules on political conversations or statements in the workplace? Show regular, Scott Warrick shares his insight on what the NLRA is permitting in the workplace and how this may effect your companies morale and culture.By ICRC-TV
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You Make More Behind the Desk - Weston Zimmerman - Synked Up
1:14:00
1:14:00
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Send us a Text Message. Where do you actually make money? I used to think it was in the field. That was where I did the work that produced the revenue for the company. Therefore you make your money in the field. I learned that was a lie. Revenue is produced in the field but made behind the desk. When you truly know your numbers and study your busin…
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The Human Resource - Recruiting Etiquette 101
16:51
16:51
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What are you communicating to your candidates? Are you ghosting applicants as much as they're ghosting you? Walt Tracy, owner of At Work Personnel joins Pandy in this episode to review how important recruiting etiquette is from both the candidate and the employer.By ICRC-TV
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Meeting Them Where They Are At - Jim Tsigos - Tsigos Construction
1:07:50
1:07:50
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Send us a Text Message. Where do you find employees? How do you recruit? How do you retain them? All great questions that are consistently asked. Most of the time we are finding guys and gals from current employees, online posts, or the fact that the neighbor kid needs some work. This works to a point but it doesn’t help us grow a mainstream presen…
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The Freedom of Choice - Jackson and Chesney DiCarlo - Kronus Software
1:03:10
1:03:10
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Send us a Text Message. Traditionally in the trades, boys will follow in their father’s footsteps and pick up the family business. This is a timeless tale. Only in modern society has it begun to change where kids run off with their own ideas of what they want to become and accomplish. It’s not so bad overall, but how can we create the next generati…
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The Human Resource - Show Me Adverse Employment Action?
11:49
11:49
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Sometimes we can see what others can't and in this episode Pandy reviews a recent discrimination case that had all the signs of what not to do. See if you can pick them out as she walks you through the multiple mistakes and why a court of appeals found evidence of adverse employment actions in the company's decisions.…
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I am on an Emotional Rollercoaster - Natalie Hall - Artistry in Tile
1:27:39
1:27:39
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Send us a Text Message. Starting a business is rough. Just because you know how to do something does not mean you know how to sell it. From there is only gets more complicated as you have to learn how to market yourself, what to charge, how to manage a schedule, and so much more. Everyone is told there is no money in construction unless you go out …
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The Human Resource - Travel Time; Paid or Unpaid
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11:47
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The Fair Labor Standards Act is clear about travel time and yet it remains one of the most important misunderstood laws within Wage and Hour. Learn how to view travel time and pay it correctly in this episode. This may be a show you'll want to listen to several times and take notes.By ICRC-TV
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We’re Not So Different - Tom Cockerill - Cockerill & Co.
1:30:32
1:30:32
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Send us a Text Message. What’s the difference between being a painter, welder, plumber, framer, flooring installer, tile setter, or stone mason? What’s the difference between the country you live in compared to others around the world? Do you really think that your individual location, clientele opportunities, education opportunities and other cond…
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The Human Resource - Rules of Performance Documentation
17:28
17:28
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How's your documentation when communicating with employee regarding their performance? Are you specific enough that the employee understands what you mean to say? Or are able to properly convey your expectations so they understand what to change or improve? This episode comes directly from the Training the Team series with recommendations on how to…
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Ken Ballin's $2500 Backsplash - Ken Ballin - Skyro Floors
1:09:52
1:09:52
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Send us a Text Message. How much is too much? The pricing debate is proposed again. What should you be charging to complete your projects? Ken Ballin made a post about a bid for a $2500 backsplash and part of Facebook lost their minds. Listen in as we discuss why it is priced the way it is and how you need to price your work. Support the Show.…
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Firing Clients - Sarah Thelen - S. Thelen Construction
1:10:44
1:10:44
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Send us a Text Message. How do you deal with pushy clients? How do you handle them controlling the project, materials, schedule, etc? Are you not the professional? What happens when trust is lost or not established? Sometimes you just have to fire your client and there is nothing wrong with that. Contracts have natural breaking points in them for a…
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The Human Resource - Contents of a Personnel File
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When was the last time you audited your personnel files? Is HR aware and holding all the documents associated employee medical conditions or performance? Were you aware that there are documents that are not permitted in a personnel file? In this episode Pandy will talk to you about best practices for personnal files and how to keep your records com…
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Exiting the Field - Matt Garcia - Craftsman Hardwood Flooring
1:11:39
1:11:39
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Send us a Text Message. I can’t trust anyone to do it as well as me. No one does it how I train them to do it. If I’m not there, they take shortcuts. No one will ever take as much pride in the company as I do. These are all complaints I see consistently from contractors who are struggling to grow their business and find a way to not only add additi…
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Limbic Resonance - Alison Mullins - Rep Methods
1:04:39
1:04:39
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Send us a Text Message. As a leader it can be hard to relate to your team at times. Whether it be because of interests, age gaps, maturity levels, or personality, it is something we need to learn to overcome. A team is only as good as their leader and if the leader is unable to find a way to connect, motivate, encourage, and build up their team, th…
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The Human Resource - Are Your Remote Workers Working?
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Are your remote workers working? .... and who are they working for? This question plagues every business owner who has expanded their business model to include remote workers so if you're one of them, you're not alone. These are genuine questions and you have the right to be assured your employees are loyal and productive. Watch and listen as Pandy…
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The Importance of Networking - Daniel and Jose Gonzalez and Paul Stuart - The Huddle Podcast
1:19:46
1:19:46
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Send us a Text Message. Do you have competition locally or do you have trusted partners? What about nationally? Internationally? Are you utilizing your relationship building skills to get to know your product reps? Distributor employees? How are you growing your network to better empower your business? Join Daniel and Jose Gonzalez of Preferred Flo…
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The Human Resource - 5 HR Documents or Policies to Update
14:22
14:22
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14:22
We all know how fast information and employment laws are changing but are you keeping up with these changes? In this episode Pandy reviews the top 5 documents or policies every HR professional should be aware of. Some might surprise you but all of them should be taken seriously. Update these policies and material so you're ready for the next big ch…
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Raising the Bar - Paul Stuart - Go Carrera/Stuart and Associates
1:13:02
1:13:02
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Send us a Text Message. With over 3 billion dollars of failures annually in the flooring industry alone, the flooring tile and stone industry could stand a face lift. From the image of contractors and the level of respect they get, to the technical skills they display, and how their companies are run. The bar is easily stepped over these days by ju…
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The Human Resource - The Final Rule of Independent Contractors
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The Department of Labor has finally published the new rules on determining the difference between w2 employees and 1099's. Review the 6 factors with Pandy and use this to determine how compliant you are in this area. Companies cannot afford to get this wrong so this is a podcast you don't want to miss.…
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Engagement Pods - Shawna Bouchard - Johns Manville
1:15:52
1:15:52
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Send us a Text Message. Taking yourself to the next level on social media is no easy task. There are any number of ways to grow your audience from paying for followers to interacting with those around you, or even just putting your posts up and letting it grow organically. The views really come when people that want to see your content interact wit…
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What workplace hasn't had the experience of gossiping at one time or another? In fact gossiping tends to exist in most companies and they never deal with it because they simply don't think there's a solution or a cure. Not addressing gossip leads to a toxic and disruptive company culture. In this episode Pandy shares several ideas on how to approac…
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Building An Apprentice Program - Sam Bruce - Visalia Ceramic Tile
1:05:35
1:05:35
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Send us a Text Message. I can’t find reliable help. How do I write a job description to attract people? How are you all finding employees? Everyone keeps quitting on me. What kind of SOPs do you all have in place? These questions and statements are some that I consistently see week after week in online flooring groups. One of the biggest issues sma…
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The Human Resource - The Fundamental Audit in HR
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When was the last time you had an outside party conduct an audit of your HR practices and procedures? This episode defines what Pandy considers to be the foundation of all HR audits, the Fundamental audit. The basics of any HR office no matter what size of company you have.By ICRC-TV
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Adding Another Crew - Kara Allen - Spiegel’s Flooring
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Send us a Text Message. It's one of the largest hurdles in small business. How do you build past yourself? How do you get that second crew up and running and trust them when you can't be there? Where do you find them? What needs to be in place to hold them accountable? Kara Allen is part owner of Spiegel's Flooring in Sandy Lake, PA since 2020, alo…
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