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Floor Academy - Helping flooring, tile and stone contractors own an asset

Kyle Hedin - Speaker, Mastermind Facilitator, Writer, Content Creator, Business Therapist, and Contractor

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Floor Academy is a podcast hosted by Kyle Hedin that provides small business information and guidance to flooring, tile and stone contractors on how to build a successful and sustainable business. The podcast aims to help contractors move from owning a job to owning an asset, by providing insights and strategies related to management, entrepreneurship, and networking. Floor Academy covers a range of topics related to flooring, tile and stone business management, including small business adve ...
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show series
 
Send us a Text Message. Do you ever worry about the tax man coming after you? What about any other government agency? Do you even know who can and what it truly takes to avoid getting in trouble? I’m sure most of us pay our taxes correctly enough to remain under the radar but what about OSHA, or the Department of Labor or the Environmental Protecti…
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Attorney Shannon Kelly from Ford Harrison in Orlando Florida joins Pandy to explain the finer details of the updated EEOC guidance. Shannon explains the new terms and expanded protections in defining a hostile workplace according to the EEOC. Take notes on what she recommends to be a compliant harassment policy.…
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Send us a Text Message. How many times do you follow up with a potential client before you move on? What kind of follow up system do you have? Does any of it involve education? Did you know that the average buying cycle for flooring is 6 to 12 months? How are you staying in front of your prospects so they will use you when they are finally ready? C…
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How many of you are using camera's or listening in on your employee phone calls? What should a business be considering if you want to implement this technology? Pandy has Karl Ulrich in from Sebaly, Shillito and Dyer to review the legal restrictions around the use of surveilance equipment and the legal protections employees can expect.…
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Send us a Text Message. Struggling to manage just the field operations? What’s it like to add on the books, marketing, scheduling, deliveries, and bidding? Wearing all the hats is a difficult task that is only multiplied by the facts that we are not good at everything and we don’t enjoy everything. Did you know that you don’t have to do it all? Did…
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Who is the Federal Trade Commission and why are they changing the way we use non-competes? Karl Ulrich with Sebaly, Shillito and Dyer, and Pandy discuss the surprising and much talked about removal of non-compete agreements from the employment process. What options do businesses have and what should you be doing before the effective date in Septemb…
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Send us a Text Message. Have you heard bad stories about useless business coaches who don’t produce results? Does the idea of hiring one just completely turn you off? I can’t blame you, not one bit. There are a lot of coaches out there but many of them are really just cheerleaders. They pump you up emotionally but don’t ever provide any tools to tr…
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How much of what your employees are discussing can you control? When it comes to politics, more then you may realize. Karl Ulrich joins Pandy to review how to control and monitor politics and controversial topics during business hours. They talk about what's permitted and what should employers be doing now to prepare for the upcoming election.…
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Send us a Text Message. I hear stories from retail store owners all the time on how potential subs come in and ask if they are hiring and then the follow up is how much do you pay. This is a horrible approach in my opinion as you are your own business and need to be telling them what you expect. Besides the pay portion though, what about asking wha…
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Send us a Text Message. Where do you even begin starting a business? Many of us just end up out on our own after we learn the skillset thinking that’s all we need. It’s not the case and business knowledge is not the first thing we often seek. This is a major problem for small business owners in general but is easily fixable. Paul Wilke, is the owne…
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Send us a Text Message. We have all seen the jack of all trades guys, or the guy that offer carpet, hardwood, tile, sheet goods, etc. How about the guys and gals that are doing residential one week and commercial the next. Sure it can all be done but each thing is technically a different model and they all require knowing the ins and outs of each s…
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Send us a Text Message. In most cases the sales persons handles the sales of a project. What happens if the installer can upsell a design floor while working on the project? What about the occasional neighbor asking for a bid? Can the installer cash in and get a small commission for their efforts on top of their labor pay? I say yes, and think we n…
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Has everyone forgotten that recruitment using diversity quotas and discriminative employment is illegal? How are we to recruit for a diverse and inclusive workplace? Scott Warrick returns to share the pitfalls and damage diversity quotas and hiring employees for reasons of diversity rather then qualifications and competencies can create. It's a con…
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Send us a Text Message. The economy ebbs and flows which means our businesses do as well. Some are better at planning ahead than others. For those that may be struggling to find work right now with an economy with rampant inflation and the lower income levels and middle class starting to feel the squeeze, we need to get creative to find clients. It…
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Send us a Text Message. Where do you actually make money? I used to think it was in the field. That was where I did the work that produced the revenue for the company. Therefore you make your money in the field. I learned that was a lie. Revenue is produced in the field but made behind the desk. When you truly know your numbers and study your busin…
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Send us a Text Message. Where do you find employees? How do you recruit? How do you retain them? All great questions that are consistently asked. Most of the time we are finding guys and gals from current employees, online posts, or the fact that the neighbor kid needs some work. This works to a point but it doesn’t help us grow a mainstream presen…
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Send us a Text Message. Traditionally in the trades, boys will follow in their father’s footsteps and pick up the family business. This is a timeless tale. Only in modern society has it begun to change where kids run off with their own ideas of what they want to become and accomplish. It’s not so bad overall, but how can we create the next generati…
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Sometimes we can see what others can't and in this episode Pandy reviews a recent discrimination case that had all the signs of what not to do. See if you can pick them out as she walks you through the multiple mistakes and why a court of appeals found evidence of adverse employment actions in the company's decisions.…
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Send us a Text Message. Starting a business is rough. Just because you know how to do something does not mean you know how to sell it. From there is only gets more complicated as you have to learn how to market yourself, what to charge, how to manage a schedule, and so much more. Everyone is told there is no money in construction unless you go out …
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Send us a Text Message. What’s the difference between being a painter, welder, plumber, framer, flooring installer, tile setter, or stone mason? What’s the difference between the country you live in compared to others around the world? Do you really think that your individual location, clientele opportunities, education opportunities and other cond…
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How's your documentation when communicating with employee regarding their performance? Are you specific enough that the employee understands what you mean to say? Or are able to properly convey your expectations so they understand what to change or improve? This episode comes directly from the Training the Team series with recommendations on how to…
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Send us a Text Message. How much is too much? The pricing debate is proposed again. What should you be charging to complete your projects? Ken Ballin made a post about a bid for a $2500 backsplash and part of Facebook lost their minds. Listen in as we discuss why it is priced the way it is and how you need to price your work. Support the Show.…
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Send us a Text Message. How do you deal with pushy clients? How do you handle them controlling the project, materials, schedule, etc? Are you not the professional? What happens when trust is lost or not established? Sometimes you just have to fire your client and there is nothing wrong with that. Contracts have natural breaking points in them for a…
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When was the last time you audited your personnel files? Is HR aware and holding all the documents associated employee medical conditions or performance? Were you aware that there are documents that are not permitted in a personnel file? In this episode Pandy will talk to you about best practices for personnal files and how to keep your records com…
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Send us a Text Message. I can’t trust anyone to do it as well as me. No one does it how I train them to do it. If I’m not there, they take shortcuts. No one will ever take as much pride in the company as I do. These are all complaints I see consistently from contractors who are struggling to grow their business and find a way to not only add additi…
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Send us a Text Message. As a leader it can be hard to relate to your team at times. Whether it be because of interests, age gaps, maturity levels, or personality, it is something we need to learn to overcome. A team is only as good as their leader and if the leader is unable to find a way to connect, motivate, encourage, and build up their team, th…
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Are your remote workers working? .... and who are they working for? This question plagues every business owner who has expanded their business model to include remote workers so if you're one of them, you're not alone. These are genuine questions and you have the right to be assured your employees are loyal and productive. Watch and listen as Pandy…
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Send us a Text Message. Do you have competition locally or do you have trusted partners? What about nationally? Internationally? Are you utilizing your relationship building skills to get to know your product reps? Distributor employees? How are you growing your network to better empower your business? Join Daniel and Jose Gonzalez of Preferred Flo…
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We all know how fast information and employment laws are changing but are you keeping up with these changes? In this episode Pandy reviews the top 5 documents or policies every HR professional should be aware of. Some might surprise you but all of them should be taken seriously. Update these policies and material so you're ready for the next big ch…
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Send us a Text Message. With over 3 billion dollars of failures annually in the flooring industry alone, the flooring tile and stone industry could stand a face lift. From the image of contractors and the level of respect they get, to the technical skills they display, and how their companies are run. The bar is easily stepped over these days by ju…
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The Department of Labor has finally published the new rules on determining the difference between w2 employees and 1099's. Review the 6 factors with Pandy and use this to determine how compliant you are in this area. Companies cannot afford to get this wrong so this is a podcast you don't want to miss.…
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Send us a Text Message. Taking yourself to the next level on social media is no easy task. There are any number of ways to grow your audience from paying for followers to interacting with those around you, or even just putting your posts up and letting it grow organically. The views really come when people that want to see your content interact wit…
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What workplace hasn't had the experience of gossiping at one time or another? In fact gossiping tends to exist in most companies and they never deal with it because they simply don't think there's a solution or a cure. Not addressing gossip leads to a toxic and disruptive company culture. In this episode Pandy shares several ideas on how to approac…
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Send us a Text Message. I can’t find reliable help. How do I write a job description to attract people? How are you all finding employees? Everyone keeps quitting on me. What kind of SOPs do you all have in place? These questions and statements are some that I consistently see week after week in online flooring groups. One of the biggest issues sma…
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Send us a Text Message. It's one of the largest hurdles in small business. How do you build past yourself? How do you get that second crew up and running and trust them when you can't be there? Where do you find them? What needs to be in place to hold them accountable? Kara Allen is part owner of Spiegel's Flooring in Sandy Lake, PA since 2020, alo…
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Send us a Text Message. The internet will have you believe that if you hustle hard enough that you can accomplish anything. You can build a great business, you can have multiple successful side hustles, and plenty of time for your family as well. This attitude is super toxic and leads to a mindset that stops you from actually growing. If you work 1…
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Send us a Text Message. Going from owner operator to employer is a tough transition. It’s not easy to learn how to lead a team or to be able to communicate well with them. Most of us came from a system where we were not trained very well by our “leaders” and thus did not get the experience to manage a team properly. This leads to micromanagement an…
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In this episode Pandy reflects on a white paper by Fiona Ong with Shawe Rosenthal LLP on the use of the term "Not a good fit" in terminations. Fiona's guidance shares how the U S Court of Appeals for the fourth circuit sends the message that companies need to be more specific when terminating employees with vague terminology.…
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Send us a Text Message. A common excuse to not having a bookkeeper for a business is that there is worry about their access to your accounts. There is for sure a legitimate concern here but they can be mitigated by how you set the employee or outside contractor up. What are the ways you can control access? How do you need to monitor what they are d…
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Are you the hammer or are you the rock? How do you approach your position in HR? Are you there as a foundation of knowledge and support or are you the one always trying to change and force discipline in the company? There's a fine line to what HR should be in the management hiearchy. Pandy gives you scenarios to think about and the reasons why HR s…
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Send us a Text Message. 401K’s. Medical benefits. Paid time off. Sometimes the corporate world seems better than this self employed life. All of these things are accessible as small business owners though. You can do an IRA, get benefits and build in paid time off to your rates. There are other things we can do as well to build generational wealth …
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Concerted Activity may be more prevalent in the workplace then many of you realize and yet the National Labor Relations Act protects these moments and activities from discipline and in many cases, termination. Pandy has Karl Ulrich from Sebaly Shillito + Dyer back on the show to discuss what employers should be looking for and how to approach emplo…
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Send us a Text Message. You’re probably like me and got fed up with working for someone else and decided to take your skillset and start selling your own projects. It’s a whole new ball game compared to just doing the work and one that takes a lot of effort to figure out successfully. From what to charge, how to negotiate, what to look for in clien…
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How confident are you at identifying or defining independent judgement as used within the Fair Labor Standards Act? How about the act of exercising discretion? Are you confident you completely understand what is required by Wage and Hour to properly classify an employee as exempt status? Karl Ulrich from Sebaly Shillito + Dyer returns to the show t…
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