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All Things Considered CX, is a lively discussion about the challenges and opportunities facing organizations as they strive to improve their overall customer and employee experiences. Whether you are a well-seasoned executive or a new convert to the world of CX, our show addresses how to break through all the noise and focus on what matters in achieving better customer satisfaction, loyalty, and retention. In listening to our show you can expect discussions on timely topics, with guests acro ...
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Arts Across NC is a podcast by and about the North Carolina Arts Council. Founded in 1967 with the democratic vision of "arts for all citizens," the North Carolina Arts Council sustains and grows the arts for the benefit of North Carolinians and their communities. Join us as we celebrate the rich history of the arts across North Carolina.
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Giving Dentists the knowledge and advice they need to expand their dental practice’s potential.
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Unlocking The Emotional Drivers of Human Decisions to Create Powerful Stories & Experience (ft. Ian Baer)
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Ian Baer, Founder and Chief Soothsayer, has been solving marketing’s greatest challenges for over three decades. He has spent his career helping major brands achieve extraordinary success and challenger brands box above their weight class in leadership roles with Publicis Groupe, TBWA, Rapp, Deutsch and others, and was named to Campaign US’ Digital…
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#1 Executive Coach #1 Leadership Thinker In The World! Featured Guest: Marshall Goldsmith
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Best of summer replay!! If you missed it the first time, now’s your chance to hear the top leadership thinker in the world! Marshall Goldsmith is the only two-time winner of the Thinkers 50 Award for #1 Leadership Thinker in the World. He has been ranked as the #1 Executive Coach in the World and a Top Ten Business Thinker for the past eight years.…
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Can Investing in CX Double Your Revenues? The Research is Here To Prove It! ft. Greg Tucker
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Can CX really double your revenues? Is your C-suite looking for the value of investing in CX? Great questions! And my guest on this episode of the All Things Considered CX podcast has the answers! Greg Tucker, CCXP is CEO of Tucker & Company, a Customer Experience advisory firm working with global leaders to develop on-brand customer experiences th…
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Experience Rules! Explore The Experience Operating System
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Diane Magers and Michael Hinshaw, authors of the new book, Experience Rules, join me on this episode of the podcast. Michael is the founder and president of customer experience consultancy McorpCX and recognized on over a dozen "Top Global CX Influencers" lists. He's also co-author of the best-selling books Smart Customers, Stupid Companies: Why On…
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Marshall Goldsmith is the only two-time winner of the Thinkers 50 Award for #1 Leadership Thinker in the World. He has been ranked as the #1 Executive Coach in the World and a Top Ten Business Thinker for the past eight years. Dr. Goldsmith is the author or editor of 36 books, including three New York Times bestsellers, that have sold over 2.5 mill…
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Neal is a teacher, coach, author, and speaker who is a determined believer in putting people first as the key to better business. His vision is a world where workplaces and customer spaces are focused on people helping people succeed. His background includes decades of experience in a variety of industries. He has written over 500 blog posts and tw…
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Eryc Eyl is a speaker, coach, and consultant with more than 30 years of experience in making work more human in a variety of industries and organizations. He believes in a world in which work is more than just a four-letter word, but part of path to greater satisfaction, fulfillment, self-actualization, and flourishing. Eryc is also a storyteller, …
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Is 2024 the year of Great Uncertainty? Are you concerned about your current role, your career, your personal brand, your LinkedIn profile? Then take a listen to our guest on the All Things Considered CX Podcast with Bob Azman. Carol Kaemmerer took what seemed like shockingly bad news and turned it into an amazing opportunity. After a surprise downs…
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Dental Implant Success Secrets: Training, Technology, and Troubleshooting | Matt Hendrickson | The Dental Brief #260
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We are joined by Matt Hendrickson to discuss Dental Implant Success Secrets: Training, Technology, and Troubleshooting and more! Matt Hendrickson is an accomplished Sales and Business Director with a proven track record of excellence in the Healthcare industry. With years of experience under his belt, Matt has consistently demonstrated his ability …
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Building a Seven-Figure Dental Practice in 3 Days a Week | Kirk Teachout | The Dental Brief #259
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We are joined by Kirk Teachout to discuss Building a Seven-Figure Dental Practice in 3 Days a Week and more! Kirk Teachout is a business coach, serial entrepreneur, and bestselling author. With the launch of his latest venture, "The Seven Figure Dentist" program through IV Quarter Coaching, he now unlocks secrets of dental practice management. His …
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Rhonda L. Bowen, Global Strategic Communication Guide
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Rhonda L. Bowen is a global strategic communication guide with over 40 years of experience. An American living in Germany since 1983, she has worked with people from more than 70 countries. Since 1988 she has brought insights and support to thousands of BEST professionals (business, engineering, science, and technology). Through improved communicat…
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Cutting-Edge Solutions for Dental Overhead Control | Dr. Zachary Allmand | The Dental Brief #258
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We are joined by Dr. Zachary Allmand to discuss Cutting-Edge Solutions for Dental Overhead Control and more! Dr. Zachary Allmand graduated from Indiana University Dental School in 2005. Post-graduation, he served our country in the United States Air Force for 5 years, deploying to Afghanistan in support of Operation Enduring Freedom. After fulfil…
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Strategies for Cosmetic Dentistry Success | Dr. Rhonda Kalasho | The Dental Brief #257
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We are joined by Dr. Rhonda Kalasho to discuss Strategies for Cosmetic Dentistry Success and more! Dr. Rhonda Kalasho is a dentist and patients see her for a host of reasons, including teeth bonding, bruxism, sleep apnea, sensitive teeth, and plaque. She is fluent in English as well as Arabic, which makes her culturally attuned to patients from var…
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How to Successfully Promote Your Dental Sleep Program | Chad Wooters | The Dental Brief #256
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We are joined by Chad Wooters to discuss How to Successfully Promote Your Dental Sleep Program and more! Chad Wooters, MBA, Director of Operations and Coaching at Awaken2Sleep, embarked on a journey through education, business development, and the dental industry that led to dental sleep medicine. Since 2018, he has coached hundreds of dentists and…
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Strategies for Employee Retention in Dental Startups | Eric Swarvar | The Dental Brief #255
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We are joined by Eric Swarvar to discuss Strategies for Employee Retention in Dental Startups and more! Eric Swarvar is a tenacious dental industry professional that is customer centric and goal driven, specializing in dental practice start-ups and build outs. With 20 years of experience in the dental space, Eric has worked on projects assisting cl…
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Transforming Your Dental Practice with Strategic Hiring | Dr. Michael Neal | The Dental Brief #254
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We are joined by Dr. Michael Neal to discuss Transforming Your Dental Practice with Strategic Hiring and more! Dr. Michael Neal is the Chief Executive Officer at Build My Team. He is the face of the company, having founded Build My Team as a result of his own practice’s hiring struggles, Dr. Neal is a practicing Optometrist alongside his wife, Dr. …
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A Pioneer. A Legend. A Passionate Leader. I am so pleased to welcome Jeanne Bliss to the 100th episode of the All Things Considered CX Podcast with Bob Azman. Jeanne, CEO and Founder of Customer Bliss, guides companies to the achievement of business growth through leadership bravery and elevated business practices. She is known globally for transfo…
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Maximizing Dental Practice Visibility: Insurance Pages, Paid Ads, and More | Dan Delmain | The Dental Brief #253
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We are joined by Dan Delmain to discuss Maximizing Dental Practice Visibility: Insurance Pages, Paid Ads, and More! Since 2009, Dan and his team at :Delmain have helped hundreds of dentists convert more website visitors into patients through digital marketing and website design. Dan is a frequent contributor to dental publications and podcasts and …
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Innovative Ways to Reward and Retain Dental Employees | David Ranney | The Dental Brief #252
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We are joined by David Ranney to discuss Innovative Ways to Reward and Retain Dental Employees and more! David Ranney brings deep experience to his role as Vice President of Sales for our firm’s premier small business 401(k) offering, BetterK. Prior to joining Rebalance, he spent more than two decades at Fidelity, driving innovation in workplace re…
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A Dentist's Guide to Success in Sleep Apnea Treatment | Dr. Jay Patel | The Dental Brief #251
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We are joined by Dr. Jay Patel to discuss A Dentist's Guide to Success in Sleep Apnea Treatment and more! Dr. Jay Patel was born in London, England. He moved to Alberta at the age of 2 where he grew up in Medicine Hat. He graduated high school from St. John’s Ravenscourt in Winnipeg, MB. He studied at the University of Alberta where he graduated wi…
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The Power of SOPs: Crafting Consistency in Dental Business | Melinda Heryford | The Dental Brief
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We are joined by Melinda Heryford to discuss The Power of SOPs: Crafting Consistency in Dental Business and more! Melinda and her team work along side conscientious practitioners, who are committed, to success. Passionate dental owners working with experienced and new team members. Teams working hard individually that struggle with inconsistent sys…
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Secrets to Successful Practice Acquisitions | Dr. Addison Killeen | The Dental Brief #249
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We are joined by Dr. Addison Killeen to discuss Secrets to Successful Practice Acquisitions and more! Dr. Addison Killeen of Capital Dental is the author of the number-one bestseller, By the Numbers. He speaks around the country to dentists and dental students about dentistry and beginning their careers. He is also a founding member and partner in …
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The Business Side They Don't Teach in Dental School | Dr. Aaron Nicholas | The Dental Brief #248
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We are joined by Dr. Aaron Nicholas to discuss The Business Side They Don't Teach in Dental School and more! Aaron Nicholas, DDS, has been a practicing dentist in Burtonsville, MD for 37+ years. That means that he has successfully guided his practice through two recessions. He has seen it all (or most of it). He is a serial entrepreneur with a keen…
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Kevin Bollom, VP Quality and Customer Experience, Trane
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Do you know what your “Say – Do” ratio is? Fascinating conversation about service management with practitioner, Kevin Bollom. Kevin is vice president of Quality and Customer Experience for Trane Technologies’ Commercial HVAC Americas business – which goes to market as Trane®. Kevin is responsible for transforming customer experience to achieve a ne…
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Cracking the Communication Code in Dentistry | Jane Powers | The Dental Brief #247
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We are joined by Jane Powers to discuss Cracking the Communication Code in Dentistry and more! Using her straightforward, big-hearted style, Jane M Powers guides thousands to transform their success at any level. With decades of successful consulting and coaching, and perhaps most important of all, real-life experience founding and running multi-mi…
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The Impact of First Impressions on Dental Patient Retention | Larissa Pretoni | The Dental Brief #246
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We are joined by Larissa Pretoni to discuss The Impact of First Impressions on Dental Patient Retention and more! Larissa Pretoni helps dentists increase their profits, and improve relationships with staff and patients, by turning dental offices into highly efficient, yet friendly establishments. She is on a mission to support those she serves to a…
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The Key to Avoiding Dental Appointment Cancellations Part 2 | Eric Vickery | The Dental Brief #245
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We are joined by Eric Vickery to discuss The Key to Avoiding Dental Appointment Cancellations Part 2 and more! Holding a degree in Business Administration, Eric brings a strong business and systems approach to his clients. Having managed dental practices for over ten years, combined with utilizing Dental practice management training, Eric has led t…
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The Key to Avoiding Dental Appointment Cancellations Part 1 | Eric Vickery | The Dental Brief #244
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We are joined by Eric Vickery to discuss The Key to Avoiding Dental Appointment Cancellations and more! Holding a degree in Business Administration, Eric brings a strong business and systems approach to his clients. Having managed dental practices for over ten years, combined with utilizing Dental practice management training, Eric has led teams to…
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Bryan Clayton isn't just another CEO; he's a visionary and a groundbreaker. As the mastermind behind GreenPal, an innovative online marketplace dubbed the "Uber for lawn care" by Entrepreneur magazine, he's revolutionizing the way homeowners connect with local lawn care pros. Boasting over 200,000 active users, GreenPal pulses with thousands of tra…
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How to Eliminate Dental Inventory Hassles | Tiger Safarov | The Dental Brief #243
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We are joined by Tiger Safarov to discuss How to Eliminate Dental Inventory Hassles and more! Tiger Safarov is a serial entrepreneur and construction professional who has dedicated their career to making a difference in the industry. Tiger is currently the founder of Zen Supplies, a construction materials company that is shaking up the status quo a…
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Remote Work in Dentistry: Is It a Smart Model? | Corey Jameson-Kuehl | The Dental Brief #242
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Corinne Jameson-Kuehl, RDH, BS has been involved in the business of dentistry for over 20 years. She is an experienced dental business owner with background experiences as a private practice clinician, practice development administrator, and previous dental staffing company founder and owner. Learn more: https://customdentalsolutions.com/ ***** SPO…
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Kevin Wilde, University of Minnesota, Leadership Development, Author
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Coachability. “The goal is to regain that early-career habit to learn more, to be more coachable and to expand your leadership effectiveness and career potential”, according to our guest on the All Things Considered CX Podcast with Bob Azman. Kevin D. Wilde currently serves as an Executive Leadership Fellow at the @Carlson School of Management, Uni…
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Overcoming Challenges in Dental Team Dynamics | Martin Mendelson | The Dental Brief #241
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We are joined by Martin Mendelson to discuss Overcoming Challenges in Dental Team Dynamics and more! Dr. Martin Mendelson is a leading speaker and founder of Metamorphosis Coaching, specializing in team cohesion, communication, and building happier, more productive teams. Martin turned a devastating medical disablement from his clinical career into…
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The Million-Dollar Mistake Dentists Make | Adam Carroll | The Dental Brief #240
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We are joined by Adam Carroll to discuss The Million-Dollar Mistake Dentists Make and more! Adam Carroll has spent the past decade studying human behavior, particularly as it relates to personal leadership and personal finance. He is an internationally recognized financial literacy expert and leadership workshop facilitator. Adam is the Author of f…
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The Path to Financial Freedom for Healthcare Professionals | Dr. Jeff Anzalone | The Dental Brief #239
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We are joined by Dr. Jeff Anzalone to discuss The Path to Financial Freedom for Healthcare Professionals and more! Dr. Jeff Anzalone is a periodontist who offers more than just dental solutions—he teaches a unique prescription for success centered around mindset shifts. Through his platform, DebtFreeDr.com, he empowers clients to elevate their heal…
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Avoiding Practice Transition Pitfalls | Dr. Suzanne Ebert | The Dental Brief #238
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We are joined by Dr. Suzanne Ebert to discuss Avoiding Practice Transition Pitfalls and more! Dr. Suzanne Ebert, DMD, FAGD, is a graduate of the University of Louisville School of Dentistry. She grew up in northern Kentucky and earned her B.S. in Biology from the University of Kansas. Following her graduation from dental school, she chose to move t…
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Joe Wheeler, Author, The Digital First Customer Experience
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Joe Wheeler is an internationally recognized best-selling author, speaker, and consultant. He is the CEO of CX/Digital a subsidiary of The Service Profit Chain Institute (SPCI), a Boston-based consulting firm he co-founded with Professors Len Schlesinger, James Heskett, and W. Earl Sasser of the Harvard Business School. In 2002, he and Shaun Smith …
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Solving Dental Implant Problems with Innovative Solutions | Matt Hendrickson | The Dental Brief #237
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We are joined by Matt Hendrickson to discuss Solving Dental Implant Problems with Innovative Solutions and more! Matt Hendrickson is an accomplished Sales and Business Director with a proven track record of excellence in the Healthcare industry. With years of experience under his belt, Matt has consistently demonstrated his ability to lead and driv…
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Understanding the Costs of Selling Your Dental Practice | Perrin Des Portes | The Dental Brief #236
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We are joined by Perrin Des Portes to discuss Understanding the Costs of Selling Your Dental Practice and more! Perrin DesPortes is one of the Co-Founders of Polaris Healthcare Partners. He attended Washington & Lee University for undergrad and earned his MBA from the Darla Moore School of Business at the University of South Carolina. Perrin has ov…
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The Benefits of Dental Supply Transitions | Jay Glazer | The Dental Brief #235
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We are joined by Jay Glazer to discuss The Benefits of Dental Supply Transitions and more! Jay Glazer is the Director of Business Development at DC Dental and Crazy Dental, a subsidiary of DC Dental, the fastest growing top 5 authorized independent dental supply company in North America. Prior to joining DC Dental, Jay worked in the Non-Profit and …
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Matt Watkinson, Author: Mastering Uncertainty
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Matt is an internationally renowned business author and speaker. He won the CMI's Management Book of the Year for his first book, The Ten Principles Behind Great Customer Experiences, considered by many to be the definitive book on the subject. His second book - The Grid: The Decision-making Tool for Every Business (Including Yours) was published b…
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Best of Summer Replay Series - John Goodman (from May 15)
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Best of Summer Replay Series! Mr. Goodman is Vice Chairman of Customer Care Measurement and Consulting (CCMC). The universal adages, “It costs five times as much to win a new customer as to keep an existing one.” and “Twice as many people hear about a bad experience as a good one.” are both based on his research. He assisted in the analysis of the …
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Powerful Insights for Dental Team Success | Shelly VanEpps | The Dental Brief #234
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We are joined by Shelly VanEpps to discuss Powerful Insights for Dental Team Success and more! Shelly has an impressive career spanning the past 22 years in dentistry working in almost all clinical and non-clinical areas of the dental practice including Office Manager, Team Leader, Treatment Coordinator, Insurance Specialist, New Patient Coordinato…
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Accessibility in the Arts with Jamie Katz Court and Eileen Bagnall
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In preparation for this year’s Leadership Exchange in Arts and Disabilities (LEAD) Conference, we spoke with Jamie Katz Court, the Arts Council’s accessibility coordinator, and Eileen Bagnall, the executive director of Arts Access Inc, about what this year’s LEAD cohort can expect from the conference, what accessibility in the arts means, and why i…
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Practical Steps to Dental-Medical Insurance Integration | Danielle Brown | The Dental Brief #233
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We are joined by Danielle Brown to discuss Practical Steps to Dental-Medical Insurance Integration and more! With over 20 years of dental experience, Danielle became disheartened seeing so many people go without the dental care they need due to high out-of-pocket cost. As more medical insurance companies recognize dental procedures as medically nec…
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Combatting Burnout: Practical Steps for Dental Professionals | Abigail Vickery and Rebecca McKinnon | The Dental Brief #232
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We are joined by Abigail Vickery and Rebecca McKinnon to discuss Combatting Burnout: Practical Steps for Dental Professionals and more! Abigail Vickery is a John Maxwell Certified Life Coach, certified DISC trainer and President of Align Life Coaching. She has an undergraduate degree in psychology, a master’s degree and clinical license in social w…
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Mastering Google's Algorithms: A Deep Dive into SEO Success | Naren Arulrajah | The Dental Brief #231
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We are joined by Naren Arulrajah to discuss Mastering Google's Algorithms: A Deep Dive to SEO Success and more! Naren Arulrajah is the CEO of Ekwa Marketing (ekwa.com) and the founder of The Dental Marketing Society. He is also the co-founder of the Reducing Insurance Dependence Academy (rid.academy). With over 18 years of experience, he has been i…
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Tax Planning for Dentists | Jay Malik | The Dental Brief #230
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We are joined by Jay Malik to discuss Tax Planning for Dentists and more! Jay Malik, the Americanized version of his South Asian name, has been a constant reminder of his efforts to find workable solutions throughout his life. He adopted this name during his first job in America when someone struggled to pronounce his original name, and he suggeste…
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KPIs for Dental Practices: The Vital Metrics You Must Monitor | Ella Mullokandova | The Dental Brief #229
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We are joined by Ella Mullokandova to discuss KPIs for Dental Practices: The Vital Metrics You Must Monitor and more! Ella has over 16 years of experience as a dental hygienist and restorative dental partner. She is passionate about establishing long term relationships with people and providing the most comprehensive, quality dental care possible. …
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Best of Summer Replay Series - Don Peppers (from April 3)
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Building better customer relationships, one customer at a time. Joining me on the All Things Considered CX podcast for this episode is Don Peppers. Don is one of the world’s most prolific experts when it comes to how businesses should deal with their customers and, with over 325,000 LinkedIn followers, he is recognized as one of the world’s most au…
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