Sandy Pardue of Classic Practice Resources & Michael Arias of The Dental Marketer discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years. Enjoy the fun, laid-back vibe as things get real. Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulti ...
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Welcome to Dentalflix Uncut, the ultimate podcast where dental professionals discover the secrets to exponentially growing their practice. Ready to dive into the real truth of what creates a phenomenal practice? We're Dr. Anissa Holmes and Allison Lacoursiere, the co-founders of Dentalflix, and each week, we're bringing the dental industry's giants to you. From elite educators to transformative speakers, from innovative coaches to top-tier consultants, we deliver the insights of those who've ...
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Episode 10: The One Phone Skill That Keeps Patients Coming Back for More with Sandy Pardue
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Sandy Pardue has over 30 years of experience helping dental practices through training and systems implementation. She started her career as an office manager and saw firsthand how training transformed practices. Common problems Sandy sees in dental offices include lack of communication, poor phone skills, inefficient scheduling and more. The secre…
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What is the KEY role front office staff play in a successful dental practice? In this episode, we dive into office management with Michael and Sandy. A conversation taking you behind the scenes of Sandy's recent Front Desk Pro and upcoming office management training seminar, this episode underscores the vital role live training and phone skills in …
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Longevity and Vitality: Investing in Whole Foods for Complete Wellness, with Dr. Uche Odiatu
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Ever wonder how you can find the balance between longevity and vitality in the fast-paced dental world? This episode dives right into it with our guest Dr. Uche Odiatu, a wellness guru with a difference. A practicing dentist, certified personal trainer, yoga instructor, and undoubtedly charismatic speaker, Uche brings a holistic understanding of he…
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Episode 12: From Chaos to Clarity: 3 Steps to Growing With Systems
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Why McDonald's Success Relies on Systems Glenda uses McDonald's as an example of a company that achieved massive scale by meticulously documenting every process. The Number One Reason Practices Struggle to Find Good Employees Often, the lack of clear onboarding and training processes is to blame - not a "talent shortage." Her Blueprint for Extracti…
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Creating a Productive and Stress-Free Schedule
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Want to know how to turn your dental practice schedule from stress-inducing to productivity-boosting? In this episode, Sandy and Michael tackle this very challenge. Drawing upon Sandy's extensive experience in training dental teams nationwide, they delve into the integral role of scheduling in balancing efficiency and patient satisfaction. Common i…
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Episode 11: Debunking Dental HR Myths with Kara Kelley
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Kara Kelley introduces herself and her company Clinical HR, which provides HR consulting services to dental practices. She shares her unexpected career journey from massage therapy to HR consulting in dental practices. Common HR issues Kara helps dental practices with include compliance, policy development, compensation strategies. The importance o…
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Are You Doing "Performance Reviews" the Right Way?
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What really makes or breaks a well-functioning team? Buzzing with insights and real-world advice, we lay bare an indispensable component of business success – Regular one-on-one meetings. Dive into this episode with Sandy and Michael as they unfold the multiple layers of importance these interactions hold. From honing effective communication, foste…
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The Best Patient Communication Strategy: Boosting Your Membership Plans
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Ever questioned how to ace the management of in-house membership plans? This episode delves deeper into this vast topic with Janelle and Bari from Plan Forward, who walk us through tackling challenges and implementing successful solutions. They recount the journey of Plan Forward, a concept born out of the desire to improve customer service and str…
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Episode 9: The Road to a Successful Dental Practice Startup with Maritza Duran
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This episode of the Dentalflix Uncut podcast features practice consultant Maritza Duran as she shares insights into navigating the road to a successful dental practice startup. Maritza discusses common challenges owners face like understanding finances and managing a startup budget. Maritza also outlines her five pillars of practice ownership succe…
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Are we becoming slaves to our screens even at the workplace? In this engaging episode, Michael and Sandy delve into the impact of screen time at the workplace, particularly assessing the effect of devices like Apple watches, Fitbits, and cell phones. Taking a hard look at the addictive demands of these technologies, they explore how their constant …
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Mealtime Matters: Navigating Lunch Meetings and Compensation
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Have you ever wondered how to properly compensate your team, especially during training sessions and lunch meetings? This enlightening episode explores just that. Michael and Sandy navigate the often-overlooked aspects of employee payment, emphasizing the importance of understanding labor regulations and treating staff equitably. Learn from the fri…
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Episode 8: Overcoming Burnout and Finding Success in Dentistry with Dr. Eric Block
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In this episode we sat down with Dr. Eric Block, known as the Stress Free Dentist, to discuss his personal journey with burnout in dentistry. Eric opened up about hitting rock bottom in his career and how he was able to transform his mental health and passion for the profession through coaching. In this powerful conversation, Eric shares practical …
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Cutting Through the Noise: Real SEO Strategies for Your Practice
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Is your dental practice is not showing up in search results the way you want? This episode of Dental Drill Bits dives deep into the world of Search Engine Optimization (SEO) and its impact on your practice's online visibility. In conversation with our expert guest, Ali from Docsites, we address the importance of local SEO and elucidate how optimizi…
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Episode 7: Streamline Your Practice with Laura Johnston - Learn how implementing SOPs can reduce fear and give you freedom when scaling your practice
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This episode of Dentalflix Uncut features Laura Johnston, an educator who has developed a software solution to help dental practices implement standard operating procedures. Hosts Alison and Anissa dive into a discussion with Laura about the benefits of documentation and streamlining processes. Laura shares how her software, My Dental SOP, provides…
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How Can We Achieve a Stress-Free Schedule in Our Practice?
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How can you take control over your schedule and make sure it's not running YOU? This episode peels back the layers to reveal the make-or-break role a scheduler plays in any thriving dental practice. Sandy passionately articulates how setting precise production goals and having a clear understanding of individual procedure timings can make all the d…
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Episode 6: Don't Suffer in Silence: Finding the Help You Need to Overcome Dental Billing Challenges with DeVon Banks
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Today's episode features guest DeVon Banks, owner of DeTec Billing Company. DeVon shares her journey starting in dentistry from a young age while working in her family's dental lab. She discusses her path transitioning to roles like dental assisting and practice management. DeVon then details how she launched her own billing company to fill a need …
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Should I Have My Hygienist Clock Out for No-Shows?
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Are you crumbling under constant patient cancellations and under-utilized hygienists? If so, this episode is a must-listen. Michael and Sandy go into deep dialogue discussing the art of managing the oh-so precious time of hygienists during those inevitable patient drop-offs. The duo shares their insights on the crucial role of effective communicati…
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Episode 5: From Tragedy to Triumph: What You Don't Know About Oral Cancer Can Hurt You with Dr. Parul Dua Makkar
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In this episode of Dentalflix Uncut, hosts Drs. Anissa Holmes and Allison Lacoursiere interview Dr. Parul Dua Makkar about her mission to educate dental professionals on comprehensive oral cancer care through her Do A Good Job symposium. Dr. Makkar shares her powerful personal story of losing her brother to oral cancer and discusses the impact her …
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Breaking Down the Decline of New Patients: Causes and Solutions
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Are the new patient numbers in your dental practice declining? Dive into this episode, where Michael and Sandy tackle this pressing issue, shedding light on the alarming trend that many dental practitioners face of dwindling new patient numbers. Sandy brings her expertise to the table, sharing startling real-world experiences of dentists and team m…
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Episode 4: Mindset Mastery: Neo Positivity's Tools for Happiness, Health, and Prosperity
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This episode of the Dentalflix Uncut podcast features mindset coach Neo Positivity. Neo shares how he got started in personal development and discusses the importance of changing negative thought patterns and running positive self-talk on a daily basis. Neo talks about the high rates of suicide and depression in dentistry and how mindset work can h…
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The Power of a Well-Managed Website for Dentists
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Sponsors: Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/ (Docsites is offering $750 off their plans until the end of February, 2024, so be sure to jump on this amazing offer for our lis…
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Episode 3: More than Slides: Applying Storytelling Techniques to Move Audiences to Action with Margie Schaller
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In this episode of the Dental Flix Uncut podcast, hosts Allison and Anissa sit down with speaker coach Margie Schaller from Laser Pointer Presentations. Margie shares her personal journey from a chaotic childhood to finding her calling in helping speakers share their message in the most impactful way. Margie discusses her approach to working with s…
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Episode 2: Cultivating Connection: How Focusing on Relationships Transforms a Practice with Dino Watt
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This episode of the Dentalflix Uncut podcast features speaker, coach, and educator creator Dino Watt. Dino shares his background growing up as a performer and transitioning to a career consulting dental practices. He discusses his approach to "edutaining" audiences and his mission to reverse troubling trends in dentistry through prioritizing relati…
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The Treatment Coordinator Advantage: A Critical Role for Practice Success
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Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Are you curious about how to elevate patient care and streamline processes in your dental practice? …
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What is My Front Desk Team Doing All Day? Part 2
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Sponsors: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/ Still wondering what makes …
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What is My Front Desk Team Doing All Day? Part 1
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Sponsors: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/ Why is the front desk team …
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Episode 1: From Burnout to Passion: Finding Focus in Cosmetic Dentistry with Dr. Brian Harris
24:36
24:36
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Dr. Brian Harris has established himself as a leading force in cosmetic dentistry. In this episode, he shares his journey from practicing general dentistry to finding his passion in smile design and cosmetic cases. Dr. Harris discusses how attending his father's first cosmetic dentistry course early on helped spark his interest in this area. He tal…
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What Do I Say When Patients Say “I Don’t Want X-Rays Done”
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Do you have patients who refuse to take X-rays? Navigating through this sensitive space requires both empathy and skill. Michael and Sandy meticulously break down the different scenarios that dentists commonly encounter - the cost-conscious deniers, the comfort-focused decliners, and the radiation worriers. They share practical verbal techniques an…
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Mastering the New Year Success Equation in Your Practice
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Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Wondering what truly underpins success as we start the new year? Join us as we delve into this topic…
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Why Should You Adopt a Membership Plan in Your Practice?
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Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Ever wanted to hear straight from an office manager what the benefits of a membership plan might hol…
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A to Z Job Duties of a Dynamic Manager: Office Manager Essentials Part 2
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Sponsors: Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/ Wondering how to ease the burden and stress off yourself as the doctor? In this week's episode of Dental Drill Bits, Michael and…
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What Makes an Effective Office Manager in Your Practice? Office Manager Essentials Part 1
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29:09
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Sponsors: Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/ In this week's episode of Dental Drill Bits, Sandy and Michael delve headfirst into the crucial role of an office manager in you…
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Membership Magic: Boosting Patient Loyalty and Satisfaction
27:34
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Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Join Sandy Pardue, Dr. James Burneson, and Michael Arias, in their conversation about the positive i…
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Sponsors: Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/ Tune in to this value-packed episode of Dental Drill Bits as we dive into a topic that's on every employer's mind: the Christmas…
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Dentistry's Biggest Challenge: Finding Good Employees
32:53
32:53
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Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Get ready for a deep dive into the world of dental recruitment this week on Dental Drill Bits! Today…
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Should My Hygienist Clock Out When They Have Free Time?
22:43
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Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ In this week's episode of Dental Drill Bits, we're diving deeply into a dilemma most dental practice…
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Standing Out in the Dental Crowd: The 3 Must-Have Steps for Online Visibility
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Sponsors: Do you need a new website or marketing agency? Mention this podcast episode for Docsites' special Black Friday offer during the month of November, 2023! https://www.docsites.com/landing-pages/ddb/ Welcome back to Dental Drill Bits! This week, we're thrilled to have Ali from our sponsors, Docsites, back on the show. Ali dives deep into the…
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Office Party or Cash Bonus? Discover What Your Team Really Wants
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Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.d…
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Membership Matters: Empowering Your Dental Practice with Plan Forward
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Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Welcome to this week's episode of Dental Drill Bits, where we're diving into the ins and outs of sta…
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The 3 R's for Practice Management Part 3: Reactivation
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Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Get ready for this week's episode of Dental Drill Bits, the third installment of our "The 3 R's for Practice Management" series! This week, we're finishing out strong with the critical "reactivation" aspect of…
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The 3 R's for Practice Management Part 2: Recall
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Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome back to Dental Drill Bits! In this week's episode, the second installment of our "The 3 R's for Practice Management" series, we're diving deep into the crucial "recall process" in your dental practice.…
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The 3 R's for Practice Management Part 1: Retention
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Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this week's episode of Dental Drill Bits, we're kicking off our exciting three-part series on "The 3 R's for Practice Management," with the spotlight on "retention" in your dental practice. We cover the cru…
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Most Common Mistakes & How to Create a Trustworthy Website That Actually Converts
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Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Get ready for this week's Dental Drill Bits episode as we delve deep into the world of crafting a trustworthy dental website that actually converts! Our special guest, Ali, an expert from our sponsor: Docsites…
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Everything You Need to Know About Hiring an Office Manager
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Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this week's episode of Dental Drill Bits, we're delving deep into the critical topic of hiring an office manager for your dental practice. We'll break down the specific job duties of an office manager, help…
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Use It or Lose It: Your Fall Insurance Letter
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Join the Dental Gumbo group! https://www.facebook.com/groups/dentaldrillbits Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome to this week's episode of Dental Drill Bits! In this episode, we're diving deep into the fall season and the critical task o…
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Maximizing Profitability Through Perfect Patient Handoffs
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Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Have you or your team ever felt frantic or too busy to properly lead patients from back to front office? This week we're covering just that! We're running through how you can perfect the patient hand-off and i…
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How to Elevate Yourself and Your Team from Mediocre to Outstanding
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Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Are you struggling to retain team members due to performance issues? Today we're discovering how providing clear direction and setting priorities for their roles can make all the difference. We'll discuss the …
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Nailing the Schedule: Strategies to Tackle Patient No-Shows and Cancellations
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Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Get ready for this week's episode of Dental Drill Bits, where we dive deep into the process and psychology of "Patient No-Shows and Cancellations"! Maintaining a seamless schedule in your business is priority …
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Dental Practice Promoter: How to Boost Patient Morale and Engagement
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Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome to this week's episode of Dental Drill Bits! This week, we're answering the question: "what does it take to be a Dental Practice Promoter?" Join us as we explore the concept of "mood poison" and learn …
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From Inquiry to In-Person: Mastering New Patient Tracking
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Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this week's episode of Dental Drill Bits, we are joined by a special guest, Ali, from our sponsor, Docsites! Today the spotlight is on efficiently tracking leads you may find filling out forms, emails, or c…
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