Best ServiceNow Community Podcasts (2024)

1
UnHack (the Podcast): Journey of the CISO: Advice From the Past and Discussions of the Future 34:19

2h ago34:19

34:19

August 26, 2024: Drex DeFord dives into the often unexpected journeys of healthcare CISOs, unraveling how their varied career paths—from helpdesk roles to legal backgrounds—have shaped their current positions. Discussion focuses on how these leaders navigated the evolving landscape of cybersecurity, and what advice helped them on their journey. Dre…

1
ServiceNow Federal Forum 2024: Maximizing Value to the Enterprise Using Low- and No-Code Development 35:55

6h ago35:55

35:55

Listen as we explore opportunities to modernize IT and deliver exceptional citizen services with low-code tools. A Federal agency customer shares best practices and examples of how ServiceNow’s low-code platform enables rapid application development – streamlining workflows, reducing costs, improving collaboration, and more. Featured Speakers: • Ro…

1
Keynote: Unifying Health Systems and Cleveland Clinic’s Global Reach with Sarah Hatchett 38:04

1h ago38:04

38:04

August 22, 2024: Sarah Hatchett, the SVP and CIO at the Cleveland Clinic, explores the intricacies of leadership, innovation, and the evolving role of technology in healthcare. Sarah shares her experiences of leading through the pandemic, reshaping IT priorities, and Cleveland Clinic's global reach. How can health leaders foster innovation within a…

1
Generative AI at ServiceNow with Mark Hopper 16:34

1h ago16:34

16:34

In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist support…

1
Generative AI at ServiceNow with Mark Hopper 16:34

2d ago16:34

16:34

In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist support…

1
Welcome Kristy Merriam 25:20

3h ago25:20

25:20

The Developer Advocacy team continues to change – this time we've got a new team member and we're eager to get to know her better. So have a listen. Topics 00:00 Welcome/Introductions 07:10 Platform passion 07:53 Advocacy ideas 11:26 Challenges for Kristy 18:41 Any surprises? 19:36 Getting prepared for this role 21:29 Words of advice 22:30 Contact …

1
Navigating AI-Powered Enterprises 30:11

4h ago30:11

30:11

In this episode, we interview Amanda Justice (AJ), Director of Enterprise Architecture at ServiceNow. AJ has a rich background in technology, having worked at Trilogy Software, EMC, and CyrusOne before joining ServiceNow. She has extensive experience in enterprise architecture and modernization in energy and utility operations globally. Key highlig…

1
Flourish: From Corporate Leader to Entrepreneur: Karen Marie Joswick on Transforming Healthcare 41:35

3d ago41:35

41:35

August 19, 2024: In this episode of Flourish, Sarah Richardson chats with Karen Marie Joswick, Founder of Benevolence Health and a leader in healthcare innovation. Karen shares her journey from established healthcare roles to starting her own company, focusing on value-based care and strategic operations. How can leaders navigate the complexities o…

1
ServiceNow Federal Forum 2024: Protect Your Mission From AI-Driven Cyber Threats 49:58

5h ago49:58

49:58

AI brings exponential positive benefits to Federal missions, but bad actors are also putting AI to work in cyber attacks. As agencies evolve cyber strategies, this new layer of sophistication demands new approaches. Hear how agencies can navigate the new cyber landscape and protect against AI-driven cyber threats. Featured Speakers: • Jason Beland,…

1
Teradata's Jacqueline Woods on AI Strategy and Data Trust | Cloud Wars Live 26:17

17h ago26:17

26:17

Trusted AI Models and Strategies The Big Themes: Data reliability: After conducting a survey, Teradata found that 40% of executives don't trust their own data to generate accurate AI outputs. AI requires traceability and transparency around where data comes from. Teradata helps combat this disconnect by providing access and opportunities for compan…

1
ServiceNow Strategies for Building High-Performing Teams with Richard Andrews of DevoTeam 34:58

6h ago34:58

34:58

In this episode of Beyond the Title podcast, we sit down with Richard Andrews, Managing Director of Devoteam UK and Ireland. Richard takes us on a journey through his dynamic career, from his beginnings in retail banking to becoming a key player in the digital tech consulting world. Hear how his focus on continuous improvement and high-performing t…

1
Keynote: Digital Realities, Navigating Regulatory Changes, and Fostering Leadership with Joy Grosser 39:27

1h ago39:27

39:27

August 15, 2024: Joy Grosser, CIO at SSM Health delves into her unique journey into healthcare IT, prompting reflections on how different backgrounds shape leadership in technology. Grosser then highlights the impact of diverse backgrounds on strategic decision-making. How do operational experiences shape a CIO's approach to technology? The convers…

1
ServiceNow Federal Forum 2024: Survivability in the Gap: Planning for When, Not If 34:59

7d ago34:59

34:59

Our military should be able to securely perform their core and essential mission, business, and personal digital tasks in connected (as well as disconnected) modes. Armed forces logistics, maintenance, IT, HR, and other requests cannot wait for a connection to the cloud and must be able to carry out their tasks whether connected or not, using the s…

1
SAP's Falk Rieker and Standard Chartered's Tom Pfaff on Driving Digital Transformation | Cloud Wars Live 25:44

17d ago25:44

25:44

Cloud Tech in Banking The Big Themes: Principles and people-centered transformation: Core principles such as standardizing processes and ensuring data integrity drove Standard Chartered's transformation. The transformation was not merely about technology but about enabling its people to perform their jobs more effectively. This people-centered appr…

1
Keynote: Smooth EHR Transitions and Enthusiastic AI Adoption with Heather Nelson and Sue Schade 34:26

5d ago34:26

34:26

August 8, 2024: Sue Schade, Principal of StarBridge Advisors, interviews Heather Nelson, SVP and CIO at Boston Children's Hospital, about the transformative power of technology in healthcare. Heather shares insights from Boston Children's recent transition to an all-Epic EHR system, highlighting the significance of internal resource utilization and…

1
AI with the Dev Advocates 46:16

17d ago46:16

46:16

We've added a lot of AI features in the platform over the past few years, and in this episode we've got all the Developer Advocates to share their thoughts on Generative AI. Topics 00:00 Welcome/Introductions 02:07 Current uses for AI 17:07 ServiceNow shift in positioning 25:22 Barriers to using AI 35:08 Favorite Xanadu AI features 42:37 Recap 44:0…

1
TownHall: Addressing Health Disparities Through Innovation with Albert Villarin and Michael Poku 17:41

7d ago17:41

17:41

August 6, 2024: Dr. Albert Villarin, VP and CMIO of Nuvance Health, hosts Dr. Michael Poku, Chief Clinical Officer at Equality Health, to explore the transformative role of social determinants of health and AI in healthcare. Dr. Poku delves into how non-medical factors significantly influence health outcomes and discusses Equality Health’s mission …

1
Plan, build, run to a future state 6:36

23d ago6:36

6:36

Join Fred Champlain and Mark Castoe as they break down the various steps that successful organizations take to technological maturity. Synthesizing the learnings and understandings of the customer journeys you are supporting is a critically important part of any strategy. Application portfolio management is the gathering point to bring together ass…

1
ServiceNow Federal Forum 2024: Empowering the DoD To Deliver Memorable Customer Experiences (CX) Excellence 34:42

11d ago34:42

34:42

In today’s dynamic environment, the Department of Defense (DoD) must align operations with the PMA and Presidential EOs to enhance CX. To meet these demands, the DoD needs a platform for innovative, secure, and agile workflows supporting mission-focused initiatives. This session will explore tools enabling the DoD to enhance service delivery throug…

1
Protect AI's $60M Win, Salesforce's PredictSpring Acquisition, and Intel's Massive Layoffs 4:51

11d ago4:51

4:51

Welcome to the Trail Treport Daily for Friday, August 2, 2024. Here's what's making headlines today: - Seattle cybersecurity startup Protect AI secures $60 million in Series B funding, boosting its valuation to $400 million. - Salesforce is set to acquire cloud-based point-of-sale vendor PredictSpring to enhance Customer 360 capabilities in retail.…

1
Keynote: Patient Engagement and The Evolving Role of the CIO with Tressa Springmann 31:00

12d ago31:00

31:00

August 1st, 2024: Tressa Springmann, SVP, CIO, and CDO for LifeBridge Health, explores the dynamic and evolving role of the CIO in healthcare. Tressa shares her unique journey from biochemistry research to healthcare IT leadership, emphasizing mentorship's critical role and adaptability's importance in career development. As they discuss digital tr…

1
Salesforce Boosts Decision-Making with Data Cloud, Microsoft Tags OpenAI, and Taco Bell Adopts AI-Powered Drive-Thrus 4:34

12d ago4:34

4:34

Get the latest on Dreamforce 2024’s hot topics, including Salesforce’s Data Cloud, Einstein Copilot, and Tableau integrations. Tony McCune joins Mphasis Silverline, spearheading healthcare and life sciences market strategies. Salesforce Admins prep for Winter '25 Release with important dates and updates to mark. Microsoft adds former partner OpenAI…

1
The Role of a ServiceNow Platform Owner: Scott Carver's Experience at Rolls Royce's Global Business Services 36:21

12d ago36:21

36:21

Welcome to another episode of Beyond the Title podcast, where we bring you conversations with ServiceNow's elite. In this episode, we have the privilege of chatting with Scott Carver, the mastermind behind the ServiceNow platform at Rolls Royce's Global Business Services. From humble beginnings to leading digital transformation, Scott shares his in…

1
Recognizing the hidden blockers to business continuity 8:34

25d ago8:34

8:34

Join Fred Champlain and Mark Castoe as they tackle governance and risk in the context of technical debt. There will always be technical debt, due to the fact that it is part of the technology landscape. Managing this debt as a business risk is where organizations can maintain business continuity and ensure continuous visibility. Listen now, and che…

1
Solution Showcase: ServiceNow on Automation and Efficiency with Drew Koerner and Muhammad Siddiqui 22:02

13d ago22:02

22:02

July 31, 2024: Bill Russell hosts a solution showcase with Drew Koerner, Healthcare CTO at ServiceNow, and Muhammad Siddiqui, CDO and CIO of Reid Health, on the transformative power of digital automation in healthcare. The conversation delves into the practical applications of ServiceNow in healthcare IT, addressing how it streamlines workflows, re…

1
TownHall: Nursing Shortages, Virtual Nursing, and Burnout with Kelsey Reed and Jake Lancaster 22:26

14d ago22:26

22:26

July 30, 2024: Jake Lancaster, CMIO of Baptist Memorial, and Kelsey Reed, Director of Patient Care from Phoebe Putney Health System, delve into the critical issue of nursing shortages and burnout. How are healthcare organizations like Phoebe addressing the exacerbated challenges post-pandemic? What innovative strategies are being implemented to sup…

1
AI Ethics Challenges, OpenAI's SearchGPT, and Apple's iOS 18 Beta 3:49

14d ago3:49

3:49

Welcome to Trail Treport Daily for Tuesday, July 30th, 2024.First up, the growing importance of AI ethics is examined as it delves into privacy, bias, transparency, and accountability issues shaped by artificial intelligence's increasing presence.Next, OpenAI introduces "SearchGPT," a new AI-powered tool for improved online product discovery and co…

1
Knowing your dependencies with APM 11:10

15d ago11:10

11:10

Join Fred Champlain and Mark Castoe as they take a look at the different lenses of technical debt, and how application portfolio management plays a crucial part in addressing this complex enterprise issue. Do you know how your information architecture is structured? Having a clear model to understand and manage your hardware and software technical …

1
ServiceNow Federal Forum 2024: Aligning Federal Operations To Get To Outcomes Faster and Improve EX 34:16

30d ago34:16

34:16

Prioritizing employee experience in the Federal government is a strategic imperative for achieving organizational goals, delivering quality public services, and attracting and retaining top talent. To help rebuild, empower, and support the Federal workforce, agencies need solutions to align operations and get to outcomes faster. This conversation w…

1
Google Reverses Cookie Ban, ServiceNow Shakeup, and AI Innovations in Tech 4:38

21d ago4:38

4:38

Welcome to Trail Report Daily for Friday, July 26, 2024.First up today...- Google reverses its decision to eliminate third-party tracking cookies in Chrome, focusing instead on user control and privacy.- ServiceNow's Chief Operating Officer Chirantan Desai resigns following an internal investigation into a government contract.- ServiceNow and Boomi…

1
Keynote: Educating Families, Third-Party Risk, and Cybersecurity Compliance with Alan Cain 22:04

19d ago22:04

22:04

July 25, 2024: Alan Cain, the CISO of the Rail Delivery Group in the UK joins for this Keynote episode. With his extensive background in cybersecurity, he discusses the lessons that can be found in UK cyber regulations when applied to healthcare systems. Alan's insights into supply chain management, third-party risk, and the importance of proactive…

1
Workday's Tim Faith on AI and Data-Driven Strategies for Construction Industry Success | Cloud Wars Live 31:10

19d ago31:10

31:10

AI & Data in Construction The Big Themes: AI in construction: Artificial intelligence (AI) is reshaping the construction industry by automating routine tasks and enhancing project management. Tim discusses AI's capabilities in predictive maintenance, which prevents equipment failures and reduces downtime. Additionally, AI-driven tools assist in opt…

1
Salesforce and Workday Join Forces, Nike's New CIO, and Founder Nexus Launches 3:55

1M ago3:55

3:55

Welcome to Trail Treport Daily for Thursday, July 25th, 2024.First up today:Salesforce and Workday have announced a strategic partnership to integrate advanced AI and unified data for improved enterprise software solutions.Shifting gears:Nike Inc. has appointed Cheryan Jacob, a former Salesforce executive, as its new Chief Information Officer to dr…

1
Solution Showcase: Exploring Cloud Solutions With CDW, Children’s Health, and Cook Children’s 26:56

20d ago26:56

26:56

July 24, 2024: Tom Stafford (Healthcare CTO at CDW), Chris Akeroyd (Executive VP and CIO of Children’s Health), and Theresa Meadows (SVP and CIO of Cook Children’s) join Bill for a Solution Showcase. They discuss how initial cloud enthusiasm meets real-world challenges, such as data retrieval issues and vendor lock-in, and how these experiences sha…

1
Unpacking Workday's AI and Partner Ecosystem | Tinder on Customers 22:48

20d ago22:48

22:48

Episode 42 | Workday Partner Insights The Big Themes: Role of Workday Marketplaces: The Workday Marketplace and the Workday AI Marketplace help customers find partners and specific products tailored to their industry, geography, and particular needs. These centralized resources streamline the search process, enabling customers to make more informed…

1
Google's AI Spending Scrutinized Amid Market Shift and Inforge Bridges LatAm Talent 3:30

20d ago3:30

3:30

Welcome to Trail Treport Daily for Wednesday, July 24, 2024. First up, Google's heavy investment in AI technologies is under scrutiny as recent announcements fail to wow investors. Next, the pandemic-induced job boom in the U.S. fades as unemployment rises to 4.1%, with job openings decreasing to pre-pandemic levels. Shifting gears, Miami-based Inf…

1
Enhancing User Experiences with Words and AI - with Carol Valdez 15:12

21d ago15:12

15:12

In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valde…

1
Enhancing User Experiences with Words and AI - with Carol Valdez 15:12

1M ago15:12

15:12

In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valde…

1
Career Conversation with Susan Britt 22:32

1M ago22:32

22:32

I've said it before and I'll say it again, we have some really cool people in the ServiceNow developer ecosystem. This time we talk with someone who has been using the platform for 14 years, is a 3X MVP, is a CTA - AND she leads a very full personal life. Topics 00:00 Welcome/Introductions 07:38 How Susan found ServiceNow 09:56 Being a CTA 10:56 Pl…

1
Meet the Team of Athena, TMLabs’ New Innovative AI Utility 14:35

20d ago14:35

14:35

🎙️ Welcome to the first episode of TMChats' Season 2! In this episode, host Julian Furey dives into the exciting world of AI with TMLabs' groundbreaking new app, Athena. Joining him are AI experts Josh Soutar and Ondrej Garaj. Tune in to learn how Athena can enhance your productivity with the power of Generative AI. 🔍 Highlights: •Introduction of A…

1
Transforming Service Ops: Embracing Innovation and Continuous Evolution: Insights from Jason Wojahn 28:30

1M ago28:30

28:30

In this episode of the Innovation Today podcast, host Spencer Beemillerr welcomes Jason Wojahn, CEO of Thirdera, a Cognizant company, to chat about the expanding field of service operations. Jason shares his journey from co-founding one of the first ServiceNow partners to leading Thirdera through multiple acquisitions and a successful merger with C…

1
Transforming IT Service Management with Dr. Ralf Altmeyer 24:11

1M ago24:11

24:11

In this episode of the Innovation Today Podcast, host Matt Metten sits down with Dr. Ralf Altmeyer, Consulting Director at agineo GmbH, to delve into the dynamic world of IT service operations and innovation. Dr. Altmeyer brings over 22 years of experience to the table, sharing insights on the evolution of IT service management, the impact of AI on…

1
Unlocking Service Operations with AI: Insights from Carey Blunt 14:30

1M ago14:30

14:30

In this episode, host CK Tan interviews Carey Blunt, the Global Head of ServiceNow Solutions at Fujitsu. Together, they dive into the world of service operations, AI integration, and the convergence of IT and OT. Carey gives real world examples on how to optimize and automate your service operations to stay ahead in a competitive industry landscape…

1
TownHall: Navigating Tough Vendors and Finding Real Partners with Sue Schade and Pam McNutt 22:02

21d ago22:02

22:02

July 23, 2024: Sue Schade, Principal of StarBridge Advisors, interviews Pam McNutt, SVP and CIO at Methodist Health System, to delve into her 31-year tenure and the evolution of the organization. They explore what has driven Methodist's growth in the competitive Dallas-Fort Worth market and the impact of AI on both clinical and administrative opera…

1
Interview In Action: Empowering Clinicians and Seamless Integration with Michael Robinson 14:12

21d ago14:12

14:12

July 23, 2024: In this Executive Interview Bill Russell is joined by Michael Robinson, VP of Healthcare Solutions for the Americas at Omnissa, to explore the evolution of Omnissa. How does Omnissa's independence from Broadcom enable greater agility and innovation in healthcare IT solutions? What impact will their emphasis on a seamless, secure, and…

1
Wiz Rejects Google, Chrome Keeps Cookies, and CIOs Embrace AI Realities 4:04

21d ago4:04

4:04

Trail Treport Daily - Tuesday, July 23, 2024- Wiz rejects Google's $23 billion acquisition bid to focus on IPO and achieving $1 billion yearly recurring revenue amidst regulatory concerns.- Google reverses its plan to phase out third-party cookies in Chrome, allowing users to choose cookie settings amid pushback from advertisers and regulators.- In…

1
CrowdStrike Update Chaos, Semiconductor Tensions, and Salesforce CEO's Safety Plea 3:58

22d ago3:58

3:58

Welcome to the Trail Treport Daily for Monday, July 22, 2024. First up today:- **Software Update Fallout:** CrowdStrike's faulty update caused chaos in airlines, hospitals, and banks; McAfee warns of scam surge amid recovery efforts.Next up today:- **Semiconductor Sector Jitters:** Biden administration mulls stricter trade restrictions affecting Ch…

1
UnHack (the Podcast): Regulation Realities - Navigating New Norms in Cybersecurity 35:37

23d ago35:37

35:37

UnHack (the Podcast): Regulation Realities - Navigating New Norms in Cybersecurity July 22, 2024: In this episode of Unhack the Podcast, Drex DeFord brings together top healthcare CISOs to discuss the evolving landscape of cybersecurity regulations and how healthcare organizations prepare to meet these new requirements. Featuring insights from Jaso…

1
AI Allegations and Innovations: Apple, Salesforce, and Ethical Challenges 3:50

23d ago3:50

3:50

- Apple and Salesforce address allegations of unauthorized YouTube video use for AI training, emphasizing proper licensing and ethical practices. - Salesforce's AI ethicist Kathy Baxter discusses global AI regulation with Tech Brew, calling for ethical standards and robust frameworks. - Salesforce Data Cloud enhances Principal Financial Group's cus…

1
Salesforce's Return-to-Office Mandate, Smartsheet Buyout Buzz, and SAP's Market Surge 4:18

1M ago4:18

4:18

Salesforce is implementing a return-to-office mandate starting October 1st, with varying in-office schedules for different departments amidst ongoing layoffs and an employee attendance tracking system. Mark Sullivan, President of Regulated Industries at Salesforce, joins the Zennify board as an advisor, aiming to leverage his expertise to maximize …

Podcasts Worth a Listen

ServiceNow Community Podcasts

Podcasts Worth a Listen

Quick Reference Guide