Best ServiceNow Community Podcasts (2024)

1
Oracle's Greg Pavlik Reveals AI Strategies for Enterprise Success | Cloud Wars Live 11:25

31m ago11:25

11:25

Efficient AI Model Economics The Big Themes: GenAI and its practical application: GenAI has emerged as a major focus in enterprise settings, with organizations exploring its potential to enhance core business processes. While many have successfully integrated generative AI into their workflows, others face challenges moving beyond continuous protot…

1
Succeeding in Health IT During Uncertain Times 20:17

23m ago20:17

20:17

Health IT – is it about healthcare or security or is it IT? Is it about Clinicians, Nurses or Patients? What about the technologies and the core systems? Who’s minding the store on PII and PHI? AI and GenAI are here, can we start on that journey? YES! None of these are less important than the other and compete for an organization’s attention. But h…

1
Oracle's Mike Sicilia Explores AI-Driven Industry Cloud Transformations 16:39

30m ago16:39

16:39

Oracle's Industry Cloud Innovations The Big Themes: AI integration in Industry Applications: AI, especially GenAI is playing a significant role in transforming industry applications. Mike explains how AI technologies are enhancing customer experiences, such as in healthcare, where they automate routine tasks and improve patient interactions. This i…

1
How Google Cloud Leverages AI and Partner Ecosystem to Deliver Advanced Security Offerings | Cloud Wars Live 26:32

2h ago26:32

26:32

Google Cloud AI Security Insights The Big Themes: Google’s ecosystem-driven security approach: Google Cloud's partner ecosystem, consisting of entities such as managed security service providers (MSSPs) and global systems integrators, helps deliver top-notch security services. While Google maintains a small in-house service capability, partners are…

1
Oracle’s Vision for AI, Multi-Cloud, and Passwordless Security at CloudWorld 2024 | Cloud Wars Live 12:33

4d ago12:33

12:33

Episode 43 | Oracle's AI and Security Innovations The Big Themes: Completeness of suite: Oracle has an integrated approach across industries, offering a full suite of applications and services. Its multi-cloud offerings and the inclusion of infrastructure and vertical-specific applications set it apart. This completeness was emphasized with custome…

1
ServiceNow Federal Forum 2024: ServiceNow for Government Missions: Innovative Solutions 35:38

2h ago35:38

35:38

To respond and adapt at speed to evolving mission requirements, the government must modernize delivery by using a digital-first approach, incorporating automated workflow technologies to deliver standout workforce experiences, and achieve objectives quickly and securely. Tune in to this session to hear real-world perspectives on modernizing mission…

1
Oliver Parker and Miku Jha Discuss Google Cloud's Generative AI Strategy and Open Ecosystem | Cloud Wars Live 16:15

20h ago16:15

16:15

Scaling Generative AI The Big Themes: Prioritizing cost and impact: Businesses are focused on the dual priorities of cost efficiency and impactful results when implementing generative AI. With numerous potential applications for generative AI, organizations need to evaluate which projects will deliver the highest value. This approach involves colla…

1
Teradata’s Hillary Ashton on Open Table Formats Driving Value for Customers | Cloud Wars Live 16:05

2d ago16:05

16:05

Creating Value with Teradata The Big Themes: Open Table Formats: Datasets are one of the most common ways that organizations use open table formats, as it enables them to combine several types of data and access that data. Open table formats are improving performance which will help drive a more flexible, low-cost storage option for enterprises. Ha…

1
The Cabinet Office: Digital & AI transformation in the Public Sector 18:56

2d ago18:56

18:56

In this episode of the ServiceNow Executive Circle podcast, Gina Gill, Chief Strategy Officer at The Cabinet Office, discusses how technology transformation offers organisations a unique opportunity to reevaluate and realign their strategic vision, values, and employee skill sets. Gill highlights the need for a unified digital vision across departm…

1
Google Cloud's Gerrit Kazmaier & Rayn Veerubhotla On Unlocking the Future with AI and Multimodal Systems| Cloud Wars Live 28:34

3d ago28:34

28:34

Google Cloud Data Innovations The Big Themes: Integration of unstructured data with AI: Google Cloud is shifting how enterprises leverage their data by integrating unstructured data (which makes up 85-90% of all data) with structured data through its BigQuery multimodal data foundation. This integration allows for a more comprehensive data landscap…

1
Service offerings to help your organization achieve its business needs 16:52

3d ago16:52

16:52

In this episode, we chat with one of our service portfolio managers to learn about the service offerings available to help you get the most value from the ServiceNow platform. Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com. See omnystudio.com/listener for privacy information.…

1
ServiceNow Federal Forum 2024: Maximize Productivity and Mission Readiness and Deliver the Best EX 27:41

7d ago27:41

27:41

Federal agencies are deploying innovative solutions to manage human capital and administrative goals such as recruitment, developing employees, and keeping a skilled and motivated workforce. Listen to this session to hear how ServiceNow is helping to connect systems of record and modernize the business of human capital management. Featured Speakers…

1
From Disruption to Efficiency: Modernizing Supply Chains with Deloitte 30:56

8d ago30:56

30:56

In this episode of the Innovation Today Podcast, host Spencer Beemiller chats with Stefan Klang, Partner at Deloitte, about the evolving landscape of supply chain management. Stefan shares his journey from manufacturing logistics to digital transformation, discussing how companies can manage disruptions, enhance efficiency, and prioritize sustainab…

1
From Tech Consulting to Public Sector Transformation: Insights from Will Loving 21:15

8d ago21:15

21:15

In this episode of Innovation Today, Julia Martensen, Innovation Officer at ServiceNow, interviews Will Loving, CEO and Founder of Servos. Will shares his journey from starting a consulting firm during the early 2000s to becoming a key player in digital transformation within the public sector. He discusses the impact of ServiceNow in modernizing st…

1
Unlocking AI's Potential with Stephanie Otto 26:03

12d ago26:03

26:03

In this episode of the Innovation Today Podcast, Spencer Beemiller from ServiceNow talks with Stephanie Otto, the Global Director of Strategy and Innovation at Cask, about the transformative power of AI in business. They discuss the importance of having a clear strategy, the potential of Gen AI to revolutionize industries, and the necessity of upsk…

1
Redefining Telco Customer Service: Insights from Jinu Koshy on AI and Digital Transformation 23:28

8d ago23:28

23:28

In this episode of the InnovationToday Podcast, host Spencer Beemiller welcomes Jinu Koshy, Vice President and Global Head of Domain Consulting, Communications, Media, and Technology at Infosys. They discuss innovation in the telecom industry, focusing on the transformation in customer service. Jinu shares his insights on the impact of AI and GenAI…

1
Kevin Icchpurani on How Google Cloud’s AI and Ecosystem Strategy is Redefining Industry Standards | Cloud Wars Live 20:41

14d ago20:41

20:41

AI-Powered Cloud Transformation Insights The Big Themes: Google Cloud's strategic growth and AI integration: Google Cloud has experienced unprecedented growth, becoming a leading cloud provider by evolving beyond traditional cloud services. Integrating AI into its offerings is a significant factor in this growth. The focus has shifted from merely m…

1
The Butterfly Effect with Chuck and Lauren 50:33

9d ago50:33

50:33

While learning the technical ins and outs of ServiceNow are important for your career, there's more to being a great ServiceNow dev than knowing how to hack XML files or all the JavaScript APIs. In this episode, Lauren and I have a chat about some key moments in our lives that changed our careers. Topics 00:00 Welcome 03:50 Lauren's #5 08:26 Chuck'…

1
Shedding light on AI implementation 7:49

10d ago7:49

7:49

Join Fred Champlain and James Ramsay as they explore how strategic portfolio management (SPM) and enterprise architecture (EA) are crucial in successfully implementing AI across an organization. By prioritizing AI use cases that deliver the most business value and understanding their impact on the technology landscape, companies can mitigate risks …

1
Driving successful AI transformation 6:35

14d ago6:35

6:35

Join Fred Champlain and James Ramsay as they dive into how enterprise architecture (EA) is essential for driving successful AI transformations. By actively integrating EA with strategic portfolio management (SPM), organizations can align AI initiatives with business objectives, moving from experimentation to impactful implementation. This discussio…

1
ServiceNow Federal Forum 2024: Defending Software Supply Chain Integrity 37:25

14d ago37:25

37:25

Tune in as we explore opportunities to modernize IT and deliver exceptional citizen services with low-code tools. A Federal agency customer will share best practices and examples of how ServiceNow’s low-code platform enables rapid application development – streamlining workflows, reducing costs, improving collaboration, and more. Featured Speakers:…

1
What to Expect from Oracle Cloud World, Workday Rising, HR Tech Conference, and SAP SuccessConnect 2024 | Tinder on Customers 21:49

16d ago21:49

21:49

Episode 43 | Upcoming Conference Insights The Big Themes: Upcoming HR and tech conferences: Oracle CloudWorld will cover AI in Fusion Applications, Oracle's autonomous database, and cloud innovations, with keynotes from Safra Catz and Larry Ellison. Workday Rising will focus on employee empowerment, new global payroll offerings, and AI in HCM. The …

1
ServiceNow Federal Forum 2024: Maximizing Value to the Enterprise Using Low- and No-Code Development 35:55

21d ago35:55

35:55

Listen as we explore opportunities to modernize IT and deliver exceptional citizen services with low-code tools. A Federal agency customer shares best practices and examples of how ServiceNow’s low-code platform enables rapid application development – streamlining workflows, reducing costs, improving collaboration, and more. Featured Speakers: • Ro…

1
Generative AI at ServiceNow with Mark Hopper 16:34

29d ago16:34

16:34

In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist support…

1
Generative AI at ServiceNow with Mark Hopper 16:34

23d ago16:34

16:34

In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist support…

1
Welcome Kristy Merriam 25:20

26d ago25:20

25:20

The Developer Advocacy team continues to change – this time we've got a new team member and we're eager to get to know her better. So have a listen. Topics 00:00 Welcome/Introductions 07:10 Platform passion 07:53 Advocacy ideas 11:26 Challenges for Kristy 18:41 Any surprises? 19:36 Getting prepared for this role 21:29 Words of advice 22:30 Contact …

1
Navigating AI-Powered Enterprises 30:11

28d ago30:11

30:11

In this episode, we interview Amanda Justice (AJ), Director of Enterprise Architecture at ServiceNow. AJ has a rich background in technology, having worked at Trilogy Software, EMC, and CyrusOne before joining ServiceNow. She has extensive experience in enterprise architecture and modernization in energy and utility operations globally. Key highlig…

1
ServiceNow Federal Forum 2024: Protect Your Mission From AI-Driven Cyber Threats 49:58

1M ago49:58

49:58

AI brings exponential positive benefits to Federal missions, but bad actors are also putting AI to work in cyber attacks. As agencies evolve cyber strategies, this new layer of sophistication demands new approaches. Hear how agencies can navigate the new cyber landscape and protect against AI-driven cyber threats. Featured Speakers: • Jason Beland,…

1
Teradata's Jacqueline Woods on AI Strategy and Data Trust | Cloud Wars Live 26:17

1M ago26:17

26:17

Trusted AI Models and Strategies The Big Themes: Data reliability: After conducting a survey, Teradata found that 40% of executives don't trust their own data to generate accurate AI outputs. AI requires traceability and transparency around where data comes from. Teradata helps combat this disconnect by providing access and opportunities for compan…

1
ServiceNow Strategies for Building High-Performing Teams with Richard Andrews of DevoTeam 34:58

1M ago34:58

34:58

In this episode of Beyond the Title podcast, we sit down with Richard Andrews, Managing Director of Devoteam UK and Ireland. Richard takes us on a journey through his dynamic career, from his beginnings in retail banking to becoming a key player in the digital tech consulting world. Hear how his focus on continuous improvement and high-performing t…

1
ServiceNow Federal Forum 2024: Survivability in the Gap: Planning for When, Not If 34:59

1M ago34:59

34:59

Our military should be able to securely perform their core and essential mission, business, and personal digital tasks in connected (as well as disconnected) modes. Armed forces logistics, maintenance, IT, HR, and other requests cannot wait for a connection to the cloud and must be able to carry out their tasks whether connected or not, using the s…

1
SAP's Falk Rieker and Standard Chartered's Tom Pfaff on Driving Digital Transformation | Cloud Wars Live 25:44

1M ago25:44

25:44

Cloud Tech in Banking The Big Themes: Principles and people-centered transformation: Core principles such as standardizing processes and ensuring data integrity drove Standard Chartered's transformation. The transformation was not merely about technology but about enabling its people to perform their jobs more effectively. This people-centered appr…

1
AI with the Dev Advocates 46:16

2M ago46:16

46:16

We've added a lot of AI features in the platform over the past few years, and in this episode we've got all the Developer Advocates to share their thoughts on Generative AI. Topics 00:00 Welcome/Introductions 02:07 Current uses for AI 17:07 ServiceNow shift in positioning 25:22 Barriers to using AI 35:08 Favorite Xanadu AI features 42:37 Recap 44:0…

1
Plan, build, run to a future state 6:36

2M ago6:36

6:36

Join Fred Champlain and Mark Castoe as they break down the various steps that successful organizations take to technological maturity. Synthesizing the learnings and understandings of the customer journeys you are supporting is a critically important part of any strategy. Application portfolio management is the gathering point to bring together ass…

1
ServiceNow Federal Forum 2024: Empowering the DoD To Deliver Memorable Customer Experiences (CX) Excellence 34:42

2M ago34:42

34:42

In today’s dynamic environment, the Department of Defense (DoD) must align operations with the PMA and Presidential EOs to enhance CX. To meet these demands, the DoD needs a platform for innovative, secure, and agile workflows supporting mission-focused initiatives. This session will explore tools enabling the DoD to enhance service delivery throug…

1
Protect AI's $60M Win, Salesforce's PredictSpring Acquisition, and Intel's Massive Layoffs 4:51

2M ago4:51

4:51

Welcome to the Trail Treport Daily for Friday, August 2, 2024. Here's what's making headlines today: - Seattle cybersecurity startup Protect AI secures $60 million in Series B funding, boosting its valuation to $400 million. - Salesforce is set to acquire cloud-based point-of-sale vendor PredictSpring to enhance Customer 360 capabilities in retail.…

1
Salesforce Boosts Decision-Making with Data Cloud, Microsoft Tags OpenAI, and Taco Bell Adopts AI-Powered Drive-Thrus 4:34

2M ago4:34

4:34

Get the latest on Dreamforce 2024’s hot topics, including Salesforce’s Data Cloud, Einstein Copilot, and Tableau integrations. Tony McCune joins Mphasis Silverline, spearheading healthcare and life sciences market strategies. Salesforce Admins prep for Winter '25 Release with important dates and updates to mark. Microsoft adds former partner OpenAI…

1
The Role of a ServiceNow Platform Owner: Scott Carver's Experience at Rolls Royce's Global Business Services 36:21

2M ago36:21

36:21

Welcome to another episode of Beyond the Title podcast, where we bring you conversations with ServiceNow's elite. In this episode, we have the privilege of chatting with Scott Carver, the mastermind behind the ServiceNow platform at Rolls Royce's Global Business Services. From humble beginnings to leading digital transformation, Scott shares his in…

1
Recognizing the hidden blockers to business continuity 8:34

2M ago8:34

8:34

Join Fred Champlain and Mark Castoe as they tackle governance and risk in the context of technical debt. There will always be technical debt, due to the fact that it is part of the technology landscape. Managing this debt as a business risk is where organizations can maintain business continuity and ensure continuous visibility. Listen now, and che…

1
AI Ethics Challenges, OpenAI's SearchGPT, and Apple's iOS 18 Beta 3:49

2M ago3:49

3:49

Welcome to Trail Treport Daily for Tuesday, July 30th, 2024.First up, the growing importance of AI ethics is examined as it delves into privacy, bias, transparency, and accountability issues shaped by artificial intelligence's increasing presence.Next, OpenAI introduces "SearchGPT," a new AI-powered tool for improved online product discovery and co…

1
Knowing your dependencies with APM 11:10

2M ago11:10

11:10

Join Fred Champlain and Mark Castoe as they take a look at the different lenses of technical debt, and how application portfolio management plays a crucial part in addressing this complex enterprise issue. Do you know how your information architecture is structured? Having a clear model to understand and manage your hardware and software technical …

1
ServiceNow Federal Forum 2024: Aligning Federal Operations To Get To Outcomes Faster and Improve EX 34:16

2M ago34:16

34:16

Prioritizing employee experience in the Federal government is a strategic imperative for achieving organizational goals, delivering quality public services, and attracting and retaining top talent. To help rebuild, empower, and support the Federal workforce, agencies need solutions to align operations and get to outcomes faster. This conversation w…

1
Google Reverses Cookie Ban, ServiceNow Shakeup, and AI Innovations in Tech 4:38

2M ago4:38

4:38

Welcome to Trail Report Daily for Friday, July 26, 2024.First up today...- Google reverses its decision to eliminate third-party tracking cookies in Chrome, focusing instead on user control and privacy.- ServiceNow's Chief Operating Officer Chirantan Desai resigns following an internal investigation into a government contract.- ServiceNow and Boomi…

1
Workday's Tim Faith on AI and Data-Driven Strategies for Construction Industry Success | Cloud Wars Live 31:10

2M ago31:10

31:10

AI & Data in Construction The Big Themes: AI in construction: Artificial intelligence (AI) is reshaping the construction industry by automating routine tasks and enhancing project management. Tim discusses AI's capabilities in predictive maintenance, which prevents equipment failures and reduces downtime. Additionally, AI-driven tools assist in opt…

1
Salesforce and Workday Join Forces, Nike's New CIO, and Founder Nexus Launches 3:55

2M ago3:55

3:55

Welcome to Trail Treport Daily for Thursday, July 25th, 2024.First up today:Salesforce and Workday have announced a strategic partnership to integrate advanced AI and unified data for improved enterprise software solutions.Shifting gears:Nike Inc. has appointed Cheryan Jacob, a former Salesforce executive, as its new Chief Information Officer to dr…

1
Unpacking Workday's AI and Partner Ecosystem | Tinder on Customers 22:48

2M ago22:48

22:48

Episode 42 | Workday Partner Insights The Big Themes: Role of Workday Marketplaces: The Workday Marketplace and the Workday AI Marketplace help customers find partners and specific products tailored to their industry, geography, and particular needs. These centralized resources streamline the search process, enabling customers to make more informed…

1
Google's AI Spending Scrutinized Amid Market Shift and Inforge Bridges LatAm Talent 3:30

2M ago3:30

3:30

Welcome to Trail Treport Daily for Wednesday, July 24, 2024. First up, Google's heavy investment in AI technologies is under scrutiny as recent announcements fail to wow investors. Next, the pandemic-induced job boom in the U.S. fades as unemployment rises to 4.1%, with job openings decreasing to pre-pandemic levels. Shifting gears, Miami-based Inf…

1
Enhancing User Experiences with Words and AI - with Carol Valdez 15:12

2M ago15:12

15:12

In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valde…

1
Enhancing User Experiences with Words and AI - with Carol Valdez 15:12

2M ago15:12

15:12

In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valde…

1
Career Conversation with Susan Britt 22:32

2M ago22:32

22:32

I've said it before and I'll say it again, we have some really cool people in the ServiceNow developer ecosystem. This time we talk with someone who has been using the platform for 14 years, is a 3X MVP, is a CTA - AND she leads a very full personal life. Topics 00:00 Welcome/Introductions 07:38 How Susan found ServiceNow 09:56 Being a CTA 10:56 Pl…

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