Welcome to The Full Desk Experience, a podcast for leaders in the staffing and recruiting industry. Hosted by Kortney Harmon, Director of Industry Relations at Crelate, this show is designed to provide insights and tips from a highly knowledgeable consultant in the field. Join us live (or catch the replay) in our Workshop series, where Kortney delivers expert advice and actionable tips for you to take to your firms immediately. In the Industry Spotlight series, Kortney interviews industry ex ...
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We Keep it real about any and every topic that falls on our desk.
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Kortney Harmon Keynote | Cut Through the Noise - Quality over Quantity: Rethinking Technology
47:20
47:20
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47:20
Kortney Harmon joins Dave Turano on Cut Through the Noise to delve into the importance of quality over quantity in engagement, both in staffing and sports. They discuss the pitfalls of over-relying on technology, the critical need for effective communication and leadership, and why pushing employees towards roles they're not trained for can lead to…
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Industry Spotlight | Gary Benedik - CRO of Avenica - The New Recruiting Landscape: Upskilling and AI in Talent Acquisition
36:45
36:45
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36:45
In this episode, we embark on an insightful discussion with Gary Benedik, the Chief Revenue Officer at Avenica. We'll delve into the significance of upskilling and reskilling in the job market, explore Avenica's innovative approach to talent development, and discuss the critical balance between leveraging AI and maintaining the human element in rec…
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Industry Spotlight | Alex Chausovsky - Director of Analytics & Consulting - Equipping Your Team for Success: Navigating Economic Challenges in Staffing and Recruiting
53:39
53:39
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53:39
Welcome to "The Full Desk Experience" podcast! In this episode, host Kortney Harmon engages with special guest Alex Chausovsky, an esteemed economist and market researcher, delving into the intricacies of sales and marketing strategies crucial for business growth. The discussion navigates through a landscape of economic trends, workforce dynamics, …
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Industry Spotlight | Jay Brunetti - Founder of Hire Alliance - Effective Staffing Strategies: Balancing Volume and Value
45:49
45:49
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45:49
On this episode, host Kortney Harmon and guest Jay Brunetti dive deep into the intricacies of the staffing industry with a specific focus on the power of a niche market. Jay Brunetti, founder of Hire Alliance—a consultancy serving staffing companies, talent acquisition departments, and HR teams—shares invaluable insights from his extensive experien…
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Do my teams hate me? Metrics vs. Autonomy: Creating a Harmonious Business Development Process with Chris Hesson
15:43
15:43
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15:43
Welcome to this episode of The Full Desk Experience Express, where host Kortney Harmon, joined by industry expert Chris Hesson, dives deep into the challenges and strategies of business development within staffing firms. Chris offers sage advice on balancing business development strategies and structure with flexibility. He emphasizes the importanc…
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Industry Spotlight | Dave Turano - Executive Coach at JCE Consulting - Redefining Success in Staffing and Recruiting
47:17
47:17
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47:17
In this episode of The Full Desk Experience, Host Kortney Harmon and guest Dave Turano explore the significant challenges and transformations within the staffing and recruiting industry, particularly in the context of technological advancements and shifting business priorities. Dave shares his critical insights on the misuse of AI technology in rec…
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Industry Spotlight | From the Ground Up: Justin Bellante’s Rise in Community-Centric Healthcare Recruitment
40:16
40:16
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40:16
In this episode of "The Full Desk Experience," Justin Bellante, CEO of Titan Placement Group, offers an insightful dive into the world of healthcare recruitment. With nearly a decade of expertise, Justin shares his journey from starting as a healthcare recruiter after leaving a call center job to leading a successful recruitment firm. Amidst the ra…
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Do my teams hate me? | Navigating the AI Revolution in Recruiting with Aaron Elder, CEO at Crelate
17:35
17:35
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17:35
In today's episode, we delve into the intricate world of artificial intelligence and its role in the recruitment industry. Our insightful host, Kortney Harmon, Director of Industry Relations at Crelate, engages in a riveting discussion with our esteemed guest, Aaron Elder. They unravel the tension between adopting AI tools to enhance efficiency and…
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Industry Spotlight | Joshua Smith - SVP at Adecco - Balancing Tech, Talent, and Human Connections
35:18
35:18
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35:18
In this episode, Joshua Smith sheds light on the transformative power of technology in recruitment—from the use of mobile recruiting vans to the ethical implementation of AI and data analytics that are redefining industry practices. We'll explore how investing in both candidates and clients through training and upskilling is not just important but …
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Panel: Greater Efficiency with AI in Staffing & Recruiting
50:08
50:08
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50:08
We're diving deep into how AI can handle tasks to boost productivity, with Tom Erb sharing insights on tools like Fireflies and Google Gemini that expertly tackle note-taking, job postings, and more. We'll explore the second wave of AI as touched on by Erb, with mighty nations like the EU and the US fueling resources to harness its potential. Our g…
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Industry Spotlight | Donnie Gupton - Cofounder, Ora Marketing - Embracing AI, Brand Building, and Dynamic Differentiation in the Talent Industry
45:16
45:16
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45:16
On this episode of The Full Desk Experience, Kortney Harmon interviews Donnie Gupton, a marketing and lead generation maestro who's been shaking up the recruiting industry with his Relevant Recruiter Method. Donnie has a wealth of knowledge to share about staying nimble in a competitive marketplace and leveraging the digital space to stand out. In …
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Industry Spotlight | Diana Mertz - Sr. Director of Membership and Engagement at ASA- Thriving in Leadership: Women's Representation and Success in the Staffing Industry
27:44
27:44
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27:44
In this episode of the Full Desk Experience, we delved into a captivating conversation about the importance of women in leadership within the staffing and recruiting industry. Our host, Kortney Harmon, was joined by the esteemed Diana Mertz, the senior director of membership operations, engagement, and volunteer management at the American Staffing …
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Industry Spotlight | Maurice Fuller - President at StaffingTec - AI Trends in Staffing and Recruiting to Increase Autonomy, Efficiency, and Experience
30:36
30:36
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30:36
If you're fascinated by the crossroads of AI and staffing, today's conversation with Maurice Fuller is a must-listen. We'll explore how AI and automation are revolutionizing the staffing industry. Concerned about keeping your firm's operations ethically sound and bias-free in the age of AI? We're tackling that head-on, discussing the necessity of r…
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Industry Spotlight | Maurice Fuller - President at StaffingTec - AI Trends Shaping the Future of the Talent Industry
34:27
34:27
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34:27
In this episode, we're honored to have Maurice Fuller, a seasoned expert in staffing technology and AI, join us to unravel the complexities of AI advancements and their transformative impact on productivity across industries. With the AI chip market soaring towards an astonishing $400 billion by 2027, Maurice sheds light on how this exponential gro…
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FDE Express | Six Harsh Truths: Overcoming Productivity Pitfalls in Recruiting and Sales Operations
6:29
6:29
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6:29
In this episode of The Full Desk Experience, host Kortney Harmon delves into the productivity pitfalls that can hinder success in the recruiting industry. In just over five minutes, she discusses the importance of time management, efficient scheduling, automation, organized candidate data, focused task management, and strategic planning. Join Kortn…
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Do my teams hate me? Leadership Strategies to Drive Team Performance while Boosting Morale
9:53
9:53
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9:53
In this episode of The Full Desk Experience, host Kortney Harmon and producer Katie Jones dive into a letter from an overwhelmed recruiting manager who's finding themselves torn between leadership's expectations and their team's morale. The manager seeks advice on how to improve recruiting metrics without compromising quality or burning out the tea…
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AI, Influence, and Other Sourcing Strategies for Success in 2024
48:35
48:35
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48:35
We're thrilled to have an expert in the talent acquisition field, Dan Harten, join us. With a storied career that spans across Amazon and Meta, Dan now brings his wealth of knowledge to HireEZ. In this episode, we unpack the challenges of sourcing top talent externally and the crucial role of personalizing the recruitment process. Dan shares his ex…
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Industry Spotlight | Alden Galvanek - President, The Chatham Group - Fostering Genuine Connections in a Digital Age
46:51
46:51
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46:51
This episode of The Full Desk Experience features the insightful Alden Galvanek, President of the Chatham Group. Join us as Alden shares his expertise on the indispensable role of authenticity and expertise in the recruiting industry. In this rich conversation, we'll uncover the nuances of the recruiter-client-candidate triangle and the pivotal nat…
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Industry Spotlight | Sharon Hulce, CEO at Employment Resource Group | The Value of Client Relationships and Retained Search
46:57
46:57
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46:57
In this episode of Industry Spotlight, we're honored to have Sharon Hulce, a vanguard in the executive search arena. Sharon is the CEO and Founder of Employment Resource Group, a retained-search firm. In this conversation with Kortney Harmon, Sharon brings to light the critical aspects of her firm's approach, emphasizing the importance of establish…
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Industry Spotlight | Joanie Bily, CEO at EmployBridge | The Evolving Workforce and 2024 Staffing Trends
36:50
36:50
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36:50
Join us for an insightful conversation with Joanie Biley. With her extensive 30-year background in talent acquisition and as the Chief Experience Officer at EmployBridge, Joanie shares her analysis of the present and future job market. She'll divulge predictions for a softening in the 2024 job growth, the digital transformation in recruiting throug…
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Panel | Can't Miss Strategies for Executive Search Success in 2024: Insights from Jen Meyer, Govig & Associates, and Lindsay Brightwell, Boaz Partners
52:54
52:54
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52:54
In this episode, we'll explore the evolving landscape of executive search with Jen Meyer, the senior VP and general manager of Govig and Associates, a firm renowned for not just their recruitment acumen but also their strategic partnerships and in-depth market insights. Alongside Jen, we have Lindsay Brightwell from Boaz Partners, who brings a weal…
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The Staffing Industry's 2024 Outlook: Challenges and Opportunities Ahead | Lunch with Haley
56:52
56:52
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56:52
On this episode, Kortney Harmon sits in the guest seat as a panelist for Lunch with Haley. Joined by many other esteemed thought leaders in staffing, the discussion takes a deep dive into the pivotal role of referrals, testimonials, and technological innovation in the staffing industry’s growth. 🔑 In this episode, you'll learn: - Referrals are pure…
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Industry Spotlight | Chris Allaire, CEO at Averity | Innovating Staffing Strategies for Long Term Growth
52:41
52:41
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52:41
On this episode of The Full Desk Experience, we have the privilege of speaking with Chris Allaire, the esteemed CEO and founder of Averity. Chris is here to drop some serious wisdom on the ever-evolving landscape of tech staffing and recruiting. With a robust 25-year background in the industry, he brings to the table an alternative outlook on the i…
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Industry Spotlight | Gary Miller - CEO of Miller Resource Group - Strategies for a Lasting Impact in Executive Search
48:33
48:33
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48:33
Welcome to another episode of Industry Spotlight, where we dive deep into the recruiting and staffing industry, uncovering the secrets to success and the innovations shaping our future. Kortney Harmon had the pleasure of hosting a true veteran in the field of talent acquisition – the CEO of Miller Resource Group, Gary Miller. With an astonishing 46…
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FDE Express | Tech Upgrade: The Proactive Approach to Preparing Your Staffing & Recruiting Firm for the Future
6:17
6:17
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6:17
In this episode of The Full Desk Experience, host Kortney Harmon discusses the critical importance of replatforming your staffing and recruiting business as we head into 2024. Despite the uncertain economic landscape, Kortney highlights the golden opportunity presented by the potential slowdown and emphasizes the need for proactive measures. The ep…
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Best of 2023: Top Insights and Moments on The Full Desk Experience Podcast
15:11
15:11
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In the "12 Days of FDE" special, we revisit the most captivating moments from The Full Desk Experience of 2023. From industry insights and expert advice to award-winning episodes, we've got it all. Listen in as we explore topics such as leveraging AI for recruiting, driving process and growth through data, the significance of change management, and…
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Mapping Your Staffing & Recruiting Firm's Success - How to Use the WOOP and Tech to Meet Your Goals
52:56
52:56
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We're diving deep into the art of goal setting and how it can catapult your success in the talent industry. We're exploring the impact of written goals, the power of accountability partners, and the specifics you need in your goals to thrive in recruiting and staffing. Yes, the landscape has shifted with challenges like skill shortages and changing…
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FDE Express | The 4 Ways to Improve Your Staffing & Recruiting Firm Without Over-Relying on AI
8:46
8:46
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8:46
In this episode of The Full Desk Experience, host Kortney Harmon delves into the crucial aspects of improving staffing and recruiting firms without relying solely on AI. With a focus on human connection, Kortney explores the significance of genuine relationship building, creative sourcing strategies, leveraging employee referrals, and investing in …
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Industry Spotlight | Tricia Tamkin, Founder at Moore eSSentials |Scaling Recruitment Firms: Mixing Tried & True Tactics and New Tech
56:15
56:15
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56:15
Buckle up, because today we have an industry giant with us, Tricia Tamkin, a seasoned recruiter with more than 25 years of experience. Not only has she owned her own firm, but she's also ventured into coaching and training recruiters, sharing her wealth of knowledge. Over the years, Tricia has seen the recruiting landscape evolve from paper to AI, …
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Industry Spotlight | Brad Wolff, Recruiting Industry Coach | From Challenges to Success: The World of Recruiting
47:15
47:15
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47:15
In this episode, our host, Kortney Harmon dives deep into the world of recruitment with our esteemed guest, Brad Wolff. Brad is an accomplished entrepreneur, who has founded two thriving recruiting firms. He's here to share his wisdom about the staffing industry, touch upon the importance of Applicant Tracking System, and paint a clear picture on t…
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Exploring Business Challenges and Innovative Solutions at Staffing World
16:49
16:49
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16:49
Welcome to another episode of The Full Desk Experience, the original podcast brought to you by Crelate. In today's episode, we dive into the highlights from Staffing World, featuring interviews with industry professionals on the show floor. Join host Kortney Harmon as she speaks with Tawanda Huff, Dot Peterson, Marnie Byner, Christy Connard, Anna L…
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Industry Spotlight | Michele Massaro- COO at Abacus - Navigating Staffing Challenges, Solutions, Technology, and Growth
51:10
51:10
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51:10
On this episode of Industry Spotlight, we have a very special guest joining us: Michele Massaro, the Chief Operating Officer at Abacus Corporation. Michele brings with her over 30 years of experience in the staffing industry, and she's here to share her insights, knowledge, and industry updates with all of us. In this episode, Michele discusses inn…
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Bonus | The Future of Staffing: Trends, Technologies, and Challenges Explored at Staffing World
35:18
35:18
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35:18
In this episode, we dive into the exciting world of staffing and manufacturing, exploring the trends, challenges, and innovations discussed at the recent Staffing World conference. Katie Jones, Podcast Producer, hosts a panel discussion with Kortney Harmon, Director of Industry Relations at Crelate and Host of The Full Desk Experience, Tom Hunley, …
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Bonus | Kortney Keynote with The Elite Recruiter | Adapting to Change in the Fast-Changing Recruitment Industry
35:07
35:07
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35:07
Kortney Harmon joins Benjamin Mena on The Elite Recruiter to share her insights on building trust and relationships, as well as improving foundational processes, in the staffing industry. Harmon talks about her own journey in the industry, the importance of touch points and relationship-building, and the impact of automations and KPIs on business s…
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The Changing Face of Recruiting: Discoveries from the Staffing World Show Floor
12:36
12:36
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12:36
In this episode of The Full Desk Experience, Kortney Harmon comes to us from the Staffing World exhibition show floor. She dives into the challenges faced by offices in the staffing and recruiting industry through interviewing several industry professionals at the recent Staffing World conference. Joining her are guests Wanda Smith, Tammy Turner, J…
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Maximizing Technology Adoption: Strategies and Insights for the Staffing and Recruiting Industry
35:14
35:14
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35:14
On this episode of The Full Desk Experience, Kortney Harmon interviews a fantastic guest, Mel Spraw, a Senior Product Consultant with nearly a decade of experience in the talent industry. In today's episode, Mel will be diving deep into the topic of adoption within the staffing and recruiting world. We all know how important it is for businesses to…
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Industry Spotlight | Julie Jones - Performance Coach - Mental Training for Success: Harnessing the Power of Mindset in Any Domain
1:02:28
1:02:28
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1:02:28
On this episode of The Full Desk Experience, we have a very special guest joining us - Julie Jones, a renowned mental performance coach. We delve into the power of mindset and mental toughness, exploring how they can impact success in any field. Julie shares personal stories, from her own experiences as a coach to working with teams across the coun…
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Workshop | Accelerating Success: Leveraging Automation to Scale Processes and Generate Revenue
49:51
49:51
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Are you looking to scale your processes and replicate the success of your top performers? Then this episode is for you! We delve into the advantages of automation for operations people and how it can improve quality and save time. We also explore the importance of consistency, attention to detail, and training in building a successful recruiting fi…
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FDE Express | Getting Clearer: The Process of Auditing and Consolidating Your Tech Stack
10:27
10:27
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Are you overwhelmed by the number of software applications your team utilizes? Do you find yourself paying for multiple tools that essentially do the same thing? Well, fear not! We've got you covered with a detailed step-by-step guide on how to consolidate your tech stack and increase your firm's efficiency and productivity. Join your host, Kortney…
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Bonus | From Demo to Implementation: A Staffing & Rec Ops Leader's Guide to Choosing the Right Software
40:33
40:33
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40:33
In this bonus episode, we have a special guest, Tim Keckler, joining our host, Kortney Harmon. Tim is a seasoned software implementation expert and decision-maker who has worked with numerous organizations to successfully adopt new software. Today, Tim shares valuable insights on the challenges of balancing the ongoing work of producers, recruiters…
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FDE Express | From Chaos to Clarity: How Tech Stack Consolidation Can Transform Your Workflow
8:27
8:27
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Welcome back to another episode of The Full Desk Experience! We have an exciting topic to dive into: Tech Stack Consolidation. In this episode, we'll explore the reasons why consolidating your tech stack is crucial for businesses to thrive in today's fast-paced world. From eliminating data silos and enhancing efficiency to saving time and cutting c…
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Bonus | Kortney Keynote with Insights | Close More Business NOW
30:52
30:52
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30:52
In this episode, Kortney Harmon joins Brad Bialy and Matt Lozar on Haley Marketing's podcast, Insights. EPISODE SEGMENTS: What’s changing in the staffing industry? A call block a day keeps poverty away You can’t just be an order taker! Are your organizational processes uniform from team member to team member? STOP being distracted by the newest too…
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Industry Spotlight | Aaron Grossman - CEO at TalentLaunch - Expert Tips for Scaling Your Staffing Business
50:48
50:48
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50:48
In this episode of our Industry Spotlight series, we are joined by Aaron Grossman, the CEO of Talent Launch, a leading player in the staffing industry. With over two decades of experience and a track record of remarkable success, Aaron is here to share his insights on growing a staffing business in today's challenging economy. In this episode, Aaro…
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FDE Express | How To Improve Your Talent Business's Reputation
6:26
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In this episode of The Full Desk Experience, host Kortney Harmon discusses the importance that reputation has on talent retention in growing a firm. The episode emphasizes the need to showcase why your organization is the best choice for talented individuals and highlights the significance of measuring the candidate and employee experience journey.…
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Workshop | Ask Us Anything: Tips and Tricks in Understanding I-9 Compliance for Staffing
25:33
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25:33
Welcome back to The Full Desk Experience, where we dive into all things related to workplace compliance and regulations. In today's episode, we continue our exploration of the crucial updates and changes to the I-9 form. We'll be taking a closer look at the additional information section and how it has been modified to accommodate COVID-related det…
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Workshop | Navigating the I-9 Changes: Pitfalls, Compliance, and the Future
25:41
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25:41
In today's episode, we dive deep into the world of I-9 processes and the impending changes that are set to impact the staffing and recruiting industry. Kortney Harmon, an industry principal at Crelate, is joined by Chris Thomas, an employment attorney specializing in immigration law. In part one of our discussion, we explore the recently released n…
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FDE Express | 5 Mistakes Staffing & Recruiting Leaders Make with Tech
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On this episode of The Full Desk Experience, join host Kortney Harmon as she delves into the integration of technology in recruitment and sales processes. Kortney highlights the top five common technology mistakes made by companies in the industry and emphasizes the significance of protecting candidate and client data. Don't miss out on this episod…
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Workshop | Mapping Your Talent Organization for Future Growth: Career Pathing and Succession Planning with Dan Mori
50:44
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50:44
On this episode of The Full Desk Experience, host Kortney Harmon sits down with special guest Dan Mori to discuss the importance of clear communication and instructions in achieving success in the workplace. In this episode, you'll learn about how: Clear communication and support are crucial for employee success. Managers should evaluate whether th…
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FDE Express | Your ATS is not a Storage Locker: 8 Benefits of Effective Data Management for Talent Businesses
11:47
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On this episode of The Full Desk Experience, we dive into the importance of data quality in the world of staffing and recruiting. From cleaning and maintaining candidate and client information to implementing reengagement campaigns, our host, Kortney Harmon, helps you understand how improving data quality in your Applicant Tracking System (ATS) can…
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Industry Spotlight | Jim Stroud - HR Influencer & Content Creator - The Pros and Cons of ChatGPT and AI in the Talent Industry
56:15
56:15
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56:15
In this episode of "The Full Desk Experience," host Kortney Harmon is joined by guest Jim Stroud to discuss the role of AI tools in recruitment, and the importance of human interaction in the hiring process. Jim shares insights on the benefits and limitations of AI tools and Chat GPT, highlighting their usefulness in generating sourcing strategies …
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