Join author and e-commerce entrepreneur, Alexander Graf, and his special guests every week as he breaks down different digital commerce topics from what they mean, why they are important, and where to prioritize them in your own digital commerce journey. Our guests typically, international business leaders, experts in the industry at large, and many more thought leaders within the digital transactional space that will be sure to entertain and inspire how your business approaches the growing ...
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SkillNet is a technology consulting firm that provides a wide range of services to help businesses improve their productivity, efficiency, and profitability with the help of retail IT solutions and digital commerce solutions using digital engineering. SkillNet has partnered with Oracle Retail, Spryker, VTEX, Mirakl, and other cloud-based services to modernize store solutions and transform e-commerce platforms.
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If you're working within the commerce industry, are interested in different business models and how they play out then this is the podcast for you. A lighthearted approach to presenting a single interesting business case weekly and if we think it will succeed or fail. Every episode there will be the sheep who takes on the identity of the business and defends its business model, while the other participants will be the wolves who will grill the sheep and decide if they want to invest or not. ...
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#153 - Exploring the business behind e-foiling - Alexander Bachev, SiFly
52:48
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In this episode of Commerce Talks, Alex Graf explores the innovative realm of e-foiling with Alex Bachev, the founder of SiFly, a pioneering e-foil brand from Bulgaria. Alex shares his journey of transforming a passion for water sports into a thriving business, driven by the need to make e-foiling more accessible by lowering the prohibitive costs a…
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#152 - The Power of Convenience in Consumer Behavior - Celso Borges Shimabukuro, PepsiCo
41:02
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Celso from PepsiCo Europe discusses the digital transformation in CPG and FMCG, highlighting e-commerce's evolution, logistics challenges, and the influence of Millennial and Gen Z consumers on the future of online food and beverage sales.
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#151 - Why The Balkan Region is Primed for an E-commerce Renaissance - Valer Pinderi, TeraCrowd
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Valer Pinderi, co-founder of an e-commerce company in Albania and representative of the Balkan E-Commerce Alliance, discusses the emerging e-commerce opportunities in the Western Balkan region.
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#150 - The B2B liquidation platform helping companies expand to new markets - Mohamed Issa, Cash My Stock
45:21
45:21
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Mohamed Issa, the co-founder and CEO of Cash My Stock, discusses the company's B2B cross-border liquidation platform. Cash My Stock helps companies liquidate their slow-moving inventory and release working capital. The platform connects buyers and sellers, providing a seamless and secure transaction experience. The business model focuses on premium…
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#149 - Bridging the gap in B2B platforms - Rajesh Chandramohan, Ghassan Aboud Group
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Rajesh Chandramohan discusses business strategies at Seamless Dubai 2024, covering Grandiose Supermarkets' expansion, challenges for small retailers in digital adaptation, and the impact of customer service and technology in the Middle Eastern market.
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#148 - How to avoid price wars - Hani Saif, EXtra
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Hani Saif, CIO of Extra, a major electronics retailer in Saudi Arabia, discusses the company's 20-year journey. He shares insights on Extra's innovative fixed pricing concept, strategic supplier relationships, online expansion, partnership with Noon, and customer retention strategies. Hani addresses talent management challenges and navigating the t…
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#147 - Bringing a B2C marketplace into B2B - Kailash Tulsi Gajra, Megastores
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Kailash Tulsi Gajara, founder of Megastore, shares the journey of creating a B2C marketplace for handmade products, focusing on artisans and their unique creations. The platform offers a wide range of categories, sustainable and eco-friendly products, and a social and video commerce feature. Kailash discusses the business model, customer base, and …
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#146 - The importance of differentiation and adaptability in a competitive market - Hermann Haraldsson, Boozt
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This podcast episode features Boozt CEO Herman Haraldsson, who shares insights into his experience running a successful e-commerce business in the Scandinavian region. The entrepreneur discusses transitioning to a multi-brand model, focusing on the Nordic market, AI, customer-centricity for operational efficiency, and differentiation in e-commerce.…
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#145 - Burger King’s bet on EV’s - Carsten Lambrecht, Burger King
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In this episode of Commerce Talks podcast, we discuss Burger King operations and expansion plans in Denmark and Sweden with Carsten, the main director for Kingfood in these regions. We explore the advantages of owned versus franchised restaurants, workforce challenges, market strategies, menu innovations, and franchising processes. Delving into fin…
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#144 - Challenges of implementing click-and-collect, solved - Julie Samaha, Tamimi Markets
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Julie Samaha, Head of E-commerce at Tamimi Supermarkets, discusses the company's e-commerce strategy and the challenges they face in the Saudi Arabian market. Tamimi Supermarkets is a Saudi family business with 111 stores across the country. They have implemented a click and collect model to provide a convenient and sustainable shopping experience.…
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#143 - Revolutionizing Women’s Lingerie in Saudi Arabia - May Kanounji, Blooming Wear
45:12
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May Kanounji, CEO of Blooming Ware, discusses the Saudi fashion industry on Commerce Talks. She highlights feminizing lingerie, e-commerce, and omni-channel strategies, offering insights and advice for brands entering the Saudi market.
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#142 - Driving growth and innovation in an evolving market -Aurèlien Cuellar, Chalhoub Group
46:04
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In this conversation, Aurèlien Cuellar, Director of Omnichannel and Technology at Chalhoub Group, discusses the success and business model of Chalhoub Group, a leader in retail and distribution of luxury products in the Middle East. He shares his reasons for moving to the region and highlights the opportunities and challenges it presents. Aurèlien …
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#141 - Everything you need to know about India's booming economy - Indraneel Chitale, Chitale Bandhu
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Indraneel Chitale from Chitale Bandhu discusses the company's growth, unique flavors, India's economic progress post-liberalization, and adapting to digital trends for market expansion in a Commerce Talks podcast.
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#140 - Cutting out the middleman in the coffee industry - Ali Al Ebrahim, COFE App
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In this episode of the Commerce Talks podcast, Ali discusses his coffee venture in Kuwait and the market in the GCC region. The COFE App aims to solve the problem of connecting coffee bean farmers directly with coffee shops, cutting out the middlemen. The app offers a personalized coffee ordering experience for consumers and generates revenue throu…
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#139 - How to ensure omnichannel success in a brick and mortar industry - Günther Helm, Cenomi
42:45
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In this episode, Günther Helm, CEO of Cenomi Retail, discusses the growth of e-commerce in Saudi Arabia and the challenges and opportunities it presents. He emphasizes the importance of price and customer service in building customer loyalty. Günther also shares insights into the unique aspects of doing business in Saudi Arabia, including the Saudi…
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#138 - The evolution of the DIY shopping experience - Giulia Staffieri, Leroy Merlin
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In this episode, we chat with Giulia Staffieri the Chief Marketing, Sales, and Omnichannel Officer, at Leroy Merlin. We learn about the DIY business model in Italy and their unique DIY store experience, which is more like a boutique and offers fully integrated services. Giulia also talks about the challenges of managing different services and the t…
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#137 – Bringing fashion value concepts to the GCC – Anshuman Anand, R&B
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In this final episode of Commerce Talks recorded at Seamless KSA, Alex is joined by his co-host Lina Gallagher, and Anshuman Anand, the CEO of fashion retailer R&B.R&B is the fastest-growing value fashion retailer in the GCC & India, offering the latest fashion at affordable prices. It has more than 100 stores along with its online shopping platfor…
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#136 – Delivering continued success in food and grocery delivery – Lennard Neubauer, Just Eat Takeaway
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24:49
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This episode of Commerce Talks sees Alex at Seamless Europe in Berlin, where he was joined by Lennard Neubauer, Director COO / CCO Strategy & Operations at Just Eat Takeaway.Just Eat has become one of the world’s best-known brands over the past decade, and Alex and Lennard enjoyed a fascinating conversation about the evolving landscape of the food …
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#135 – The business behind the luxury flower and gift giving industry – Samer El Sahn, Floward
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In another episode of Commerce Talks recorded at Seamless KSA with co-host Lina Gallagher, Alex interviews Samer El Sahn, the Chief Product Officer at online flowers and gift company Floward. Founded in 2017 and having raised $156M in Series C funding, Floward delivers in 36 cities in nine countries across MENA and UK, guaranteeing same-day deliver…
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#134 – Creating grocery ecommerce success in North Africa - Seifeddine Ben Jemia, Monoprix Tunisie
27:46
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In another episode recorded at the Seamless KSA event, Alex is joined by Seifeddine Ben Jemia, the CEO of the grocery business Monoprix Tunisie.Monoprix Tunisie opened its first store in 1933 and has grown to become one of the biggest stores of its type in Tunisia, listed on the Tunisian stock market and with 87 stores. It is now working to adapt t…
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#133 – Why you should invest in a marketplace outside of Amazon – Anthony Soohoo, Fortune 50 Executive
38:56
38:56
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This special episode of Commerce Talks sees Alex joined by Anthony Soohoo, a Fortune 50 executive, entrepreneur, former EVP at Walmart, and new Spryker board member. Based in Palo Alto, California, Anthony has unrivalled knowledge of the U.S. ecommerce landscape and vast experience driving performance and innovation at scale. He shares his insight …
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#132 – Building Kuwait's most innovative grocery platform – Saleh AlTunaib, Raha
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28:58
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In this latest episode of Commerce Talks recorded at Seamless KSA, Alex is joined again by Lina Gallagher as co-host, and they welcome to the pod Saleh AlTunaib, CEO at Raha, the pure-play automated grocery platform.Founded in Kuwait in 2020, Raha sells groceries, fresh produce, and household essentials. It deploys a completely temperature-controll…
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#131 – How a ‘lifestyle commerce’ app is disrupting the grocery delivery market – Tala AlSahsah, Doos
42:15
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This episode of Commerce Talks sees one of the most exciting ecommerce execs join Alex and his co-host Lina Gallagher - Tala AlSahsah, Chief Executive Officer and founder of grocery delivery app, Doos.Founded less than one year ago, Doos is already breaking even thanks to a combination of low rider salaries, cheaper store rentals, and a well-design…
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#130 – Building Bahrain's biggest non-food marketplace – Sadeq Abdulrasool, Homiez
20:21
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In this episode of Commerce Talks recorded at Seamless KSA, Alex is joined by his co-host Lina Gallagher, and the duo welcome to the podcast Sadeq Abdulrasool, the Chief Digital Officer at Homiez, Bahrain’s largest non-food marketplace.Homiez buys and sells products in 30 different categories, focusing on electronics, household appliances, cosmetic…
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Composable Commerce: The Key to Retail Innovation?
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Revolutionize your retail business with Composable Commerce, the key to innovation and staying competitive. Unleash new possibilities and transform your operations for success in the dynamic market. Whether you're looking to stay ahead, unlock innovation, or thrive in the retail industry, Composable Commerce empowers you to achieve your goals effic…
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#129 - How this online marketplace is simplifying travel - Mamoun Hmedan, Wego
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In another episode recorded at the recent Seamless KSA event – this time with Alex’s occasional co-host, Lina Gallagher – they are joined by Mamoun Hmedan, the Chief Commercial Officer and MD-MENA and India at Wego, one of the leading online travel marketplaces in the GCC, MENA, India, Pakistan, and Southeast Asia.Wego simplifies travel planning by…
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#128 – Tapping into the makeup and beauty revolution – Mohammed Almashjari, Global Healthcare Co.
34:12
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In this episode of Commerce Talks recorded recently at Seamless KSA, Alex interviewed Mohammed Almashjari, the Chief Strategy Officer of Global Healthcare Co., a leading player in the Saudi Arabian health and beauty care market. Global Healthcare Co (GHC) is a holding company that owns retail and distribution interests. With more than 200 stores, G…
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#127 - How hyper-customization is disrupting the retail industry - Saeed Omar, Makesy
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28:52
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In this episode of Commerce Talks, Alex is once again presenting from Seamless KSA and welcomes Saeed Omar, the CEO of Makesy. Makesy is a company specializing in fashion production on demand. It aims to provide fashion designers with the means to bring their designs to life by offering services such as fabric sourcing, accessory procurement, and m…
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#126 - The personalized shopping revolution for men - Mahmoud Gao, Mr. Draper
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This episode sees Alex interview Mahmoud Gao, the CEO and founder of Mr. Draper, a curated shopping service for men. The interview took place at the recent Seamless event in Riyadh, where Mahmoud explained how Mr. Draper operates, the company's journey, and its business model.That business model involves simplifying the fashion shopping experience …
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#125 - Exploring the world of drinks with diplomats - Chrissina Tonks, IDS
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You might not associate social commerce with diplomats, but that was a key discussion point in Alex's recent podcast interview with Chrissina Tonks, Digital Director at International Diplomatic Supplies (IDS). IDS supplies alcohol and other products to embassies, consulates, NGOs, and military bases enjoying diplomatic privilege. Alex – joined as c…
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#124 - How to become the market leader in automobile digital commerce – Salah Yamout, Arabian Automobile Co.
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Alex has a longstanding interest in cars, so this episode with Salah Yamout, COO of Arabian Automobile Company is one of his absolute favorites. It's another podcast from Seamless Middle East in Dubai earlier this year, and Alex is joined again as co-host by Lina Gallagher.AAC sells cars, services cars, and supplies spare parts, three related but d…
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#123 – Going up? Elevating urban life to new heights– Johannes Rastas, KONE
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Finnish company KONE moves more than one billion people every day across its global portfolio of elevators and escalators. But it’s so much more than that, as Alex found out in the latest edition of Commerce Talks, where he spoke with Johannes Rastas, KONE’s SVP of R&D. Johannes regards KONE as a tech firm, focused on improving the flow of urban li…
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Supercharging Your Sales - How Digital Commerce Solutions Can Boost Your Business
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Because of customer needs, commerce is extremely complicated. Businesses acknowledge that consumer expectations and lifestyles are changing more quickly than they can handle. The Internet is the main cause of this, among many others. The internet expanded business to online channels and emerged as the main driver of changing consumer needs. Digital…
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From Chaos to Success: How Retail Point of Sale Systems Transform Businesses
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A POS system is worthless if it results in long lines, inaccurate orders, and lost sales. Not only does it dissatisfy customers, but it also alleviates the business's revenue. The matter is serious and requires your urgent attention. Installing a modern POS system can help you resolve these issues and save your business from going toward the south.…
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From Vision to Reality: How Oracle Retail Implementation Partners Transform Retailers
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The retail landscape operates at such a rapid pace that businesses unable to match the competition can swiftly vanish from the market. In order to remain competitive and fulfill customer expectations within this rapidly changing environment, retailers have to undertake digital transformation initiatives which will support their growth plans. An ess…
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#122 – Exploring the Metaverse and Web3 – Cathy Hackl, Journey
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With just a few weeks until the Seamless KSA event in Riyadh, Alex caught up with ‘godmother of the metaverse’ Cathy Hackl to talk about the latest emerging tech and how it is being used by leading brands. The discussion covered the metaverse (of course), the most advanced piece of consumer technology ever created, and Cathy’s upcoming keynote at S…
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A Comprehensive Guide To Ecommerce Replatorming Strategies
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In the ever-evolving landscape of e-commerce, businesses often find themselves at a crossroads where their current platform no longer meets their growth objectives. This is where ecommerce replatforming strategies come into play. In this comprehensive guide, we will delve into the intricacies of ecommerce replatforming, exploring the reasons to con…
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#121 – Applying e-commerce to health and well-being – Adam Docrat, Aster Pharmacy
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At Seamless Middle East, we spoke with Adam Docrat, Head of IT at Aster Pharmacy and Aster Retail. Aster is a hugely significant player in the pharmaceutical market in the Middle East, and it is now setting its sights on expansion into the health and well-being sectors. Adam discusses how they are approaching that sector while also explaining the w…
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Point of Sale (POS) Implementation: Streamlining Your Business for Success
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Point of Sale (POS) implementation is a crucial process that empowers businesses to efficiently manage sales, inventory, and customer data. By seamlessly integrating a POS system into their operations, businesses can enhance their overall efficiency, improve customer service, and gain valuable insights to make informed decisions. Let's delve into t…
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#120 – Marketplaces: the sneakerhead edition – Adnaan Jassat, Thriller
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This latest edition of the podcast from Seamless Middle East sees Alex joined by Adnaan Jassat, the CEO and founder of Thriller, the online marketplace for sneakers that sees buyers and sellers come together to exchange sneakers and trainers. The sneaker sector is massive – estimated to reach $40 billion by 2025, according to Adnaan – and he explai…
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#119 - The application of AI in retail and e-commerce – Karl Lillrud, Seamless KSA speaker
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Ahead of the upcoming (September 4th and 5th) Seamless KSA event in Riyadh, Alex caught up with renowned tech and Artificial Intelligence consultant Karl Lillrud to discuss how retailers and e-commerce firms could use AI and even newer emerging technologies. The wide-ranging conversation focused on innovation in the Middle East, the role of GenAI, …
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Streamlining Retail Operations with Skillnet Solutions’ POS Implementation Services
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Effective point-of-sale (POS) systems are essential for increasing customer experiences, streamlining operations, and boosting profitability in the fast-paced and cutthroat world of retail. A well-known innovator in the field of technology services, Skillnet Solutions provides thorough POS Implementation services catered to the particular requireme…
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Special episode: Everything you wanted to know about the Seamless conferences - Jennifer Drury, Seamless
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We've been working closely with the Seamless team to bring you insights from the MENA region and this week, we're sharing a conversation with Jennifer Drury, who heads up marketing for the Seamless events. Listen in to learn more about how Seamless has evolved over the years, the challenges of organizing the event, and why Saudi Arabia is the next …
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#118 – Embracing digital change in oil and gas – Suryaveer Singh, ENOC Retail
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E-commerce within the fuel industry comes with its own particular challenges, so Alex’s guest for this podcast - Suryaveer Singh, Head of Loyalty at ENOC Retail – was hugely insightful about those challenges and how ENOC was addressing them. They discussed how ENOC had embraced the digital change required to keep pace with changing customer expecta…
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From Clicks to Conversions - How Digital Commerce Solutions Drive Online Success
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In today's digital era, businesses are constantly seeking ways to maximize their online success. With the rapid growth of e-commerce, companies are looking for effective strategies to convert website visitors into paying customers. Skillnet Solutions, a leading provider of digital commerce solutions, has emerged as a game-changer in the industry. T…
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Stay Ahead Of The Game - Why Your Retail Store Needs A Modern POS System
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In today's rapidly evolving retail landscape, staying ahead of the game is crucial for the success of your retail store. One of the key factors that can significantly enhance your operational efficiency and customer satisfaction is investing in a modern Point of Sale (POS) system. A modern POS system for retail stores not only streamlines your dail…
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Maximizing Sales Potential through the SAP Commerce Cloud Implementation
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Discover the power of SAP Commerce Cloud and its remarkable impact on sales potential in our comprehensive guide. Delve into the invaluable features and advantages of this dynamic e-commerce solution, designed to give businesses a competitive edge in today's rapidly evolving digital environment. Uncover how leveraging this cutting-edge platform can…
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#117 – How the Middle East's leading food retailer is adapting to e-commerce demands – Rajiv Warrier, Choithrams
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Welcome to another podcast from Seamless Middle East, with Alex accompanied by Lina Gallagher as co-host. They are joined in this episode by Rajiv Warrier, CEO at Choithrams, which opened its first store in 1944 and is now regarded as one of the leading supermarket and department stores in the GCC. For a retailer so established and successful in br…
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#116 – Applying B2C quick commerce services in B2B – Anton Nehaenko, Yalla Market
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B2B and B2C digital commerce can be vastly different, so it was illuminating to welcome a guest - Anton Nehaenko, COO at Yalla Market and Yalla!Hub – that is making a success of both sectors. Yalla Market is a rapid grocery delivery service, while Yalla!Hub helps other businesses to sell products in Dubai. Anton joined Alex and co-host Lina Gallagh…
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#115 - Running a retail brand every adventurer wants to visit - Kartik Bhatt, Sharaf Retail
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Transitioning from brick and mortar to multichannel is a challenge all retailers are facing. Our latest guest, Kartik Bhatt of Sharaf Retail – operational in nine countries, 100+ outlets, 2,000+ employees - is someone that has made an enormous success of it in the Middle East. It’s the latest podcast from Seamless Middle East, with Alex joined agai…
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