Best Staff Satisfaction Podcasts (2024)

1
Maintaining Momentum with Doug Connett 35:10

7h ago35:10

35:10

On this episode of Spilling the T, we speak with Doug Connett, Chief of Infrastructure at the MBTA. Doug outlines his plans for bringing MBTA infrastructure into a state of good repair and keeping it there. His multi-step plan for future success includes a comprehensive overhaul of outdated systems and procedures that will allow the MBTA to make si…

1
Creating a Just Culture in Healthcare: Strategies for Change 40:11

3h ago40:11

40:11

In this episode, Dr. Fatih Mehmet Gül interviews Dr. Simon Fleming, an orthopedic surgeon and advocate for cultural change in healthcare. They discuss the challenges of creating a just culture, the impact of bullying and discrimination, and the importance of leadership in fostering a respectful work environment. The conversation emphasizes the need…

1
Pricing for Profitability: How to Make Sure Every Client is Worth It 31:38

12h ago31:38

31:38

In this solo episode, Alyssa Lang dives into pricing strategies that ensure every client contributes to your firm’s profitability. She covers common pricing mistakes, guides listeners on calculating true client costs, and explains the benefits of shifting to value-based pricing for sustainable growth. In this episode you’ll hear: Why common pricing…

1
Exciting News: The New Direction of Workflow Queen – What’s Coming Next! 25:57

7d ago25:57

25:57

In this solo episode, Alyssa Lang shares the exciting new direction for Workflow Queen and how these changes will better serve you in the future. Alyssa dives into the experiences of pivoting your business's path, implementing systems and teams for scaling without burnout, and the fresh offers and events coming soon that you won’t want to miss. In …

1
Commuter Rail Revolution with Mike Muller 33:52

15d ago33:52

33:52

On this episode of Spilling the T, we speak with Michael Muller, the Executive Director of Commuter Rail at the MBTA. Michael tells us how Commuter Rail service has been changing since the pandemic, shares the plan to increase Commuter Rail service frequency and electrify the service, and what the future holds for Commuter Rail as a whole. Join us …

1
The Art of Pricing: Insights on Creating Value and Confidence in Your Pricing with Helena Donald 40:06

27d ago40:06

40:06

Alyssa Lang interviews Helena Donald, Money Mindset Expert and Founder of Girl Unfiltered, on exploring the hidden impact of money mindset on businesses and uncovering techniques to charge your worth with confidence. Alyssa and Helena dive into addressing limiting beliefs surrounding money, valuing inner work, and providing unique approaches to ele…

1
How and When to Fire Clients: Best Practices for Bookkeepers & Accountants 32:28

1M ago32:28

32:28

In this solo episode, Alyssa Lang covers the essential steps and strategies for gracefully firing clients while protecting your business integrity. Alyssa deep dives into implementing clear disengagement policies, managing client boundaries, and ensuring smooth transitions to foster a healthier, more aligned client base for your firm. In this episo…

1
Crafting the Future of Patient Satisfaction: Insights from a Healthcare Visionary 31:25

23d ago31:25

31:25

In this episode of the Chief Healthcare Officer Podcast, Dr. Fatih Mehmet Gül engages with Mr. Derrick Chan, a prominent figure in healthcare leadership across Asia. They discuss the evolution of patient experience, the importance of empathy in healthcare, and innovative practices that enhance patient care. Derrick shares insights from his extensiv…

1
Mastering Client Experiences: Unveiling Secrets to Winning Proposals and Satisfaction with Christy Bowie 39:47

1M ago39:47

39:47

Alyssa Lang interviews Christy Bowie, CPA and Founder of Christy Bowie Financial Solutions and the "In the Know" newsletter, on getting through the challenges of team management, leveraging productivity tools like ClickUp, and providing a luxury client experience in the financial industry. In this episode you’ll hear: How to create a good client ex…

1
Leading the Charge for T Access with Joanne Daniels-Finegold 28:29

1M ago28:29

28:29

On this episode of Spilling the T, we speak with Joanne Daniels-Finegold, the named plaintiff in the landmark Joanne Daniels-Finegold, et al. v. Massachusetts Bay Transportation Authority case, a class action lawsuit that alleged that the MBTA had failed to make the system accessible for everyone. In 2006, the parties entered into the Daniels-Fineg…

1
Letting Go of Sales and Empowering Growth Through Communication with Scott Scarano 47:12

2M ago47:12

47:12

Alyssa Lang interviews Scott Scarano, Owner and Founder of Accounting High and Padgett Business Services, on the importance of communication and trust within a team, experiences with software systems, reflections on transitioning from sales roles to passion projects, and the challenges and successes of managing teams in introverted industries. In t…

1
Adjusting Month End Close Due Dates to Better Manage Client Work with Brooke Swan 47:34

2M ago47:34

47:34

Alyssa Lang interviews Brooke Swan, owner and founder of Clarity Bookkeeping & Consulting who’s on a mission to help her clients gain more clarity in their finances. Brooke’s become an educator in this space and today they talk about how to identify month end deadlines and how to shift them for clients to create better project management for hersel…

1
The Manifestation Shift: Unleashing Confidence and Abundance in Your Business with Alyssa Simpson 54:33

2M ago54:33

54:33

Alyssa Lang interviews Alyssa Simpson, Owner of Alyssa Simpson Coaching and mindset and manifestation coach, on the power of doing the inner work, embracing authenticity, and cultivating unshakable confidence. They discuss shedding old identities, shifting mindsets from scarcity to abundance, and the importance of aligning actions with desired outc…

1
How to Become a Removable CEO & Build a Work-Optional Business 37:52

2M ago37:52

37:52

In this solo episode, Alyssa Lang covers the four key components you need to have in place in order to become a removable CEO within your business which include the right mindset, offers, systems and team. In this episode you’ll hear: How to reflect on how you got to where you are and how you will get to your next goal by shifting your mindset How …

1
Introducing: Spilling the T 0:30

2M ago0:30

0:30

Welcome to Spilling the T, the podcast that takes you behind the scenes of the MBTA. Hosted by Andrew Cassidy of the MBTA’s Customer and Employee Experience department, each episode takes a deep dive into the inner workings and issues the T is facing.Reach out with questions, comments and show suggestions at social@mbta.com.Follow the MBTA on socia…

1
Planning for the Unexpected with Deirdre Habershaw 42:49

2M ago42:49

42:49

Have you ever wondered how we schedule trains and buses and ferries and trollies all across the T? On this episode of Spilling the T, we chat with Deirdre Habershaw about schedules and service delivery at the MBTA and share the behind-the-scenes look at how we tailor our service to get riders where they need to go.…

1
Reimagining our Bus Network with Justin Antos 36:26

2M ago36:26

36:26

On this episode of Spilling the T, we speak with Justin Antos, the Sr. Director of Bus Transformation at the MBTA. Justin explains how bus fits into the transit landscape in greater Boston, and how the Bus Network Redesign project is improving and expanding the bus system across the region. Justin digs into the intricacies of how and why we’re chan…

1
T Talk on TikTok with Jed Paul 24:41

2M ago24:41

24:41

On this episode of Spilling the T, we speak with Jed Paul, a local TikTok creator known for his deadpan satire about riding the T. Jed tells the story of how he got into making transit focused content, shares a behind-the-scenes look at his creative process, and details his journey from TikTok personality to transit advocate with a preview of what …

1
Facing Challenges Head On with MBTA General Manager Phil Eng 28:18

2M ago28:18

28:18

In the inaugural episode of the Spilling the T podcast, we speak with MBTA General Manager Philip Eng who shares his plans for the Authority, and tells us about his innovative roadmap for success that will increase safety and reliability, and get riders where they need to go.Reach out with questions, comments and show suggestions at social@mbta.com…

1
Stations: Safety & Satisfaction with Dennis Varley 29:41

2M ago29:41

29:41

On this episode of Spilling the T, we speak with Dennis Varley, Chief of Stations at the MBTA. Dennis explains the decisions that led to the creation of his position and how he plans to make stations cleaner, brighter, newer, and, most importantly, safer for riders all across the system.If you’re curious about something at the MBTA, please reach ou…

1
Cultivating Culture at the MBTA with COO Ryan Coholan 41:53

2M ago41:53

41:53

On this episode, Chief Operating Officer Ryan Coholan joins us to discuss his unique approach to leading Operations at the MBTA. Ryan’s life has been steeped in transit for as long as he can remember. Ryan brings hands-on experience to his role as the COO of the MBTA, and his passion for transit inspires his dedication towards supporting and better…

1
Deciphering Diversions with Kat Benesh 45:54

2M ago45:54

45:54

On this episode, Chief of Operations Planning, Scheduling & Strategy, Kat Benesh, joins us to discuss all things Diversion. If you’ve ever wondered why we divert service, why diversions are the length that they are, why we don’t do this work overnight or on weekends, or when these diversions will end, this is the episode for you. Kat will answer al…

1
What's in Store for 2024? with MBTA General Manager Phil Eng 20:37

2M ago20:37

20:37

In this episode of Spilling the T, we welcome back MBTA General Manager and CEO, Philip Eng, to look forward at what's in store for the MBTA for 2024. GM Eng shares his playbook for addressing the forthcoming challenges facing the MBTA in the new year, and looks back at the challenges and victories of his first full year leading the MBTA.Reach out …

1
Financing the Future with MBTA CAO David Panagore 28:19

2M ago28:19

28:19

On this episode of Spilling the T, we welcome Chief Administrative Officer, David Panagore to the show. David gives us the insider scoop on all things budget. We talk about how the MBTA is funded, how the Governor plans to support the MBTA, the impending financial cliff and much, much more. Reach out with questions, comments and show suggestions at…

1
Championing the Cause with Jarred Johnson from TransitMatters 33:45

2M ago33:45

33:45

What is a transit advocate? How does TransitMatters collaborate with the T to help make transit better for riders? What will the T look like as we move into the future? In this episode of Inside the T, we answer all of these questions and more in our conversation with Jarred Johnson from TransitMatters.…

1
The Bigger Picture with acting Secretary of Transportation Monica Tibbits-Nutt 31:44

2M ago31:44

31:44

Spilling the T is back for a second helping and in this podcast episode, MassDOT Acting Secretary Monica Tibbits-Nutt talks about the bigger picture. Listen to the Secretary's top priorities, like climate change and giving people transportation options.Reach out with questions, comments and show suggestions at social@mbta.com.Follow the MBTA on soc…

1
Where the T Meets the Streets w/ Stacy Thompson from LivableStreets 38:44

2M ago38:44

38:44

On this episode of Spilling the T, we speak with Stacy Thompson from LivableStreets Alliance about transit advocacy, transit oriented development, and how LivableStreets is trying to help shape the region into an affordable, connected and climate resilient community.If you’re curious about something at the MBTA, please reach out with questions, com…

1
The Power of Niching Down: The Path to a Thriving Bookkeeping and Accounting Business with Sarah Bratcher 42:20

3M ago42:20

42:20

Alyssa Lang interviews Sara Bratcher, Founder and CPA of REI Accounting Solutions, on the power of niching down, adapting processes within a niche focus, and the importance of staying updated on industry trends and technologies. Sara shares her journey of transitioning to a niche within real estate investing, the impact of letting go of non-aligned…

1
From Frontline to Forefront: Tackling Today’s Nurse Leadership Challenges 29:40

3M ago29:40

29:40

In this episode, Dr. Fatih Mehmet Gül interviews Greta Rosler, CEO at Radius Leaders, about nurse leadership strategies for retention and quality care. Greta shares her journey from bedside nursing to executive leadership and consultancy. They discuss the challenges nurse leaders face, including the global nursing shortage and the need for qualifie…

1
Step-by-Step Quality Control Process to Eliminate Errors in Your Work 22:55

3M ago22:55

22:55

In this solo episode, Alyssa Lang covers all things quality control. She shares why you should have quality control in place if you have a team (or plan to), the exact step-by-step process and everything you need to know to implement it. In this episode you’ll hear: What quality control is and why this process is one of the most important processes…

1
Spotting & Solving Your Business’s Core Issues for Bookkeepers & Accountants 34:47

3M ago34:47

34:47

In this solo episode, Alyssa Lang covers … the unexpected challenges and responsibilities that come with being a bookkeeper and accountant, common mistakes she sees in the industry and how to solve your biggest problem in the business. In this episode you’ll hear: How to identify core system issues and where to begin when improving systems Why focu…

1
The Alyssa & Serena Show Part 2 1:02:11

3M ago1:02:11

1:02:11

This interview episode is Part 2 of The Alyssa + Serena Show with my biz bestie, Serena Shoup from Ambitious Bookkeeper. We talk about managing clients, offering advisory services, and the importance of SOPs in your bookkeeping firm. From practical business advice to lighthearted banter, you’ll wanna tune in to elevate your bookkeeping game! In thi…

1
The Alyssa & Serena Show Part 1 1:01:25

3M ago1:01:25

1:01:25

Alyssa Lang interviews Serena Shoup, her biz bestie and owner of Ambitious Bookkeeper, about reflections on personal and professional experiences, offering valuable insights and strategies for navigating the world of bookkeeping and entrepreneurship. In this episode you’ll hear: What business strategies & approaches Alyssa & Serena have What it’s l…

1
Pricing for Growth: Aligning Client Fees with Your Business Goals 21:38

3M ago21:38

21:38

In this episode, Alyssa Lang covers the common mistakes bookkeepers and accountants make when pricing their services and offers, providing insights on reevaluating pricing structures for optimized profitability. In this episode you’ll hear: How to reanalyze your current clients and service fees for profitability and growth How to determine your bas…

1
Unstoppable Mindset: Conquering Fear, Embracing Success, & Elevating Your Business 37:33

3M ago37:33

37:33

In this solo episode, Alyssa Lang covers overcoming mindset blocks, shifting self-talk for success, creating solutions to break through mental barriers, and aligning your business with your next-level self. In this episode you’ll hear: What mindset blocks and things you tell yourself that have gotten in the way of your success How to shift what you…

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Staff Satisfaction Podcasts

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