A show from WFMU about our shift to a digital future. Mark Hurst interviews creators and thinkers about technology, community, videogames, and whatever else is next.
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Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.
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Techtonic is the podcast that's all about groundbreaking progress in your tech job search. Whether you're a tech professional on the hunt for your next big opportunity or a team leader looking for expert insights on navigating the tech hiring market, this is the place for you. Every episode, we bring you real stories, struggles, resume hacks, professional branding, and success tips directly from those in the trenches and top hiring managers.
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A monthly mix of the very best in Techno destroying dance floors all over the world PLUS a guest mix from DJs/Producers each and every month.
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Tech and the sandwich generation: protecting elders and kids from predatory Big Tech companies Tomaš Dvořák - "Game Boy Tune" - Machinarium Soundtrack - "Caring for elders w/tech" Plone - "Plock" - Plock [thanks to DJ Monica] [0:53:26] - "Caring for kids w/tech" [0:53:31] The Bo-Keys (featuring Percy Wiggins) - "Stuck In The Middle With You" - Supe…
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Ep.10 Marisa Hambleton - Leveraging Diverse Skills & Community for Career Success in Salesforce
39:07
39:07
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In this insightful episode of Techtonic, we welcome Marisa Hambleton, a Salesforce Hall Of Famer, consultancy owner, community group leader, and community conference organizer. With over a decade of experience, Marisa offers invaluable advice on transitioning careers, the importance of continuous learning, leveraging diverse skills, and the role of…
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TSIA Takes: Gainsight on How to Redefine Customer Success
40:35
40:35
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On this episode of TECHtonic, Thomas asks hard questions about the shifting landscape of customer success with Nick Mehta, CEO of Gainsight. Inspired by a provocative chapter in Frank Slootman's "Amp It Up" that questions the necessity of customer success, Thomas and Nick explore the current debates and future directions of this critical business f…
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Guest host Brian D. -- disinformation researcher Amanda Rogers on the social media response to the attempted assassination of Donald Trump from Jul 22, 2024
Joe Strummer & the Mescaleros - "Global A Go-Go" - Global A Go-Go [0:00:00] Set: Interview with Kirsten Eddy of Pew Research Billie Eilish - "Bad Guy" - When We A [0:24:17] Set: Interview with Alex Mahadevan of the Poynter Institute Waxahatchee - "Crowbar" - Tigers Blood [0:54:25]https://www.wfmu.org/playlists/shows/142238…
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81. Connecting the Dots: How Technology Providers Prove Their Business Value
45:39
45:39
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Join Thomas Lah and Chad Quinn, CEO of Ecosystems in an engaging episode of the TECHtonic podcast. Chad shares his insights on helping technology providers prove the business value of their solutions through Ecosystems' collaborative web platform and AI-driven tools like ViViEN, the Virtual Value Engineer. Discover how focusing on common objectives…
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Generative AI and the "cesspool internet" – with Jason Koebler Tomaš Dvořák - "Game Boy Tune" - "Mark's intro" - "Interview with Jason Koebler" [0:03:50] - "Mark's comments" [0:42:22] - "AI ripoff songs" [0:54:38]https://www.wfmu.org/playlists/shows/142018By Mark Hurst and WFMU
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TSIA Takes: Salesforce and the Customer Success + Support Services Experiment
46:41
46:41
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Join us for the first episode of TSIA Takes, a limited TECHtonic podcast series. During this series, Thomas Lah dives deep into the pivotal question: What is the value of customer success? This pressing question has turned the customer success organization upside down as it navigates what the future of its business looks like. In this episode, Thom…
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How it started, how it's going: revisiting the warnings of the past Tomaš Dvořák - "Game Boy Tune" - "Mark's comments" The Juice Media - "Honest Government Ad | AI" [0:53:31]https://www.wfmu.org/playlists/shows/141782By Mark Hurst and WFMU
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Ep.9 - The Importance Of Domain Knowledge In Salesforce
37:43
37:43
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In this engaging interview, Janeen Marquardt shares her journey from a traditional tech background to becoming a seasoned Salesforce leader. She emphasizes the significance of community involvement and continuous learning in the Salesforce ecosystem. Janeen offers valuable insights on career development, the importance of domain knowledge, and effe…
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80. Infor’s Guide to Future-Proofing Your Customer Success
43:22
43:22
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Join us for a captivating episode of TECHtonic, where Thomas Lah sits down with Mari Cross, Chief Customer Officer at Infor. In this insightful discussion, Thomas and Mari discuss the dynamic landscape of customer success and the crucial role of the chief customer officer. Discover how Infor navigates the challenges of transitioning from legacy sys…
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Carissa Véliz on digital ethics Tomaš Dvořák - "Game Boy Tune" - "Mark's intro" - "Interview with Carissa Véliz" [0:07:27] - "Mark's comments" [0:43:58] I Won't Google That - "Hurst & Ottsc" [0:53:26]https://www.wfmu.org/playlists/shows/141553By Mark Hurst and WFMU
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The surveillance state is here: discussing with Byron Tau, author, "Means of Control" Tomaš Dvořák - "Game Boy Tune" - "Mark's intro" - "Interview with Byron Tau" [0:03:50] - "Mark's comments" [0:42:51] Rocket 808 - "Under Surveillance" [0:54:13]https://www.wfmu.org/playlists/shows/141329By Mark Hurst and WFMU
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79. Transformation and Innovation with Maptek's CEO
41:37
41:37
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In this episode host Thomas Lah sits down with Eduardo Coloma, the CEO of Maptek, a leading provider of software and hardware solutions for the mining industry. This episode delves into Maptek's journey from traditional business models to a subscription-based "as-a-service" transformation, highlighting the challenges and strategies involved. Eduard…
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Mark answers listener questions about AI, robots, and whether we should throw our phones in the river. Tomaš Dvořák - "Game Boy Tune" - "Mark's comments" The New Existentialists - "Last Days of the Internet" [Thanks to DJ Mike in Brooklyn!] [0:55:01]https://www.wfmu.org/playlists/shows/141077By Mark Hurst and WFMU
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Ep.8 Shannon Gregg - The Importance Of Soft Skills In Salesforce
39:34
39:34
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In this engaging interview, Shannon Gregg shares her journey from traditional CRM systems to becoming a prominent Salesforce expert. She emphasizes the importance of blending people, processes, and technology to enhance customer satisfaction. Shannon offers valuable advice on career pivots, handling imposter syndrome, and effective networking strat…
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Ultra-processed food w/Mark Schatzker and "Food, Inc. 2" Tomaš Dvořák - "Game Boy Tune" - "Mark's intro" - "Interview with Mark Schatzker" [0:08:31] - "Mark's comments" [0:47:01] Sir Robert Orange Peel - "TikTok is frying my brain" [0:54:41]https://www.wfmu.org/playlists/shows/140831By Mark Hurst and WFMU
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78. Unleashing the Power of AI in Educational Content Creation
44:47
44:47
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Join Thomas Lah in the latest episode of TECHtonic as he delves into the transformative power of AI in educational content creation. In this episode, Thomas engages in a thought-provoking conversation with Sarah Sedgman, CEO of LearnExperts, the AI tool that revolutionized OpenText's educational material production. Sarah shares her vision of democ…
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Johnny 5 - "." BMO - "." Conky 2000 - "." Wall-E - "." Bender - "." Gumby Robots - "." T-1000 - "." SAM The Wake & Bake Morning Show Computer K9 - "." Iron Giant - "." Transformers OLD ONES Mr. Roboto - "." Crow T. Robot ROOMBA Paulie's Robot - "." Robbie Junior - "." Mechanical Turk - "." Fuureal - "." Nanobot Alpha 5 - "." Furby - "." Rosie the R…
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We should all switch to Linux Tomaš Dvořák - "Game Boy Tune" - "Mark's intro" - "Interview with Peter" [0:08:43] - "Mark's comments" [0:45:52] Highly Effective People - "Under Surveillance" [thanks to Evan "Funk" Davies] [0:54:26]https://www.wfmu.org/playlists/shows/140361By Mark Hurst and WFMU
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77. Executive Panel: Deploying AI to Optimize Customer Outcomes and Financial Results
57:47
57:47
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Artificial Intelligence (AI) and Generative AI (Gen-AI) have the potential to transform insights, processes and provide a competitive edge for B2B technology firms. But in reality, few companies have developed a complete AI roadmap, and many have yet to begin evaluating opportunities for leveraging AI and Gen-AI across the enterprise. In this execu…
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What's eating Google? Exploring Google's descent into AI madness. Tomaš Dvořák - "Game Boy Tune" - "Mark's comments" Hurst & Ottsc - "I Won't Google That" [0:54:30]https://www.wfmu.org/playlists/shows/140133By Mark Hurst and WFMU
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Chris Gilliard on what AI is really for Tomaš Dvořák - "Game Boy Tune" - Machinarium Soundtrack - "Mark's Intro" - "Interview with Chris Gilliard" [0:03:22] - "Mark's comments" [0:39:05] Hurst & Ottsc - "AI" - Spameater [0:52:45]https://www.wfmu.org/playlists/shows/139898By Mark Hurst and WFMU
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76. Scaling Customer Success with AI: A Deep Dive with Microsoft
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36:10
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Host Thomas Lah welcomes David Judge, Partner, General Manager Global Customer Success at Microsoft, to explore the transformative impact of artificial intelligence on scaling customer success. As Microsoft leverages AI across its extensive service offerings, Judge provides an insider's view on how these technologies are improving customer interact…
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Ulises Mejias and Nick Couldry on “Data Grab: The New Colonialism of Big Tech and How to Fight Back.” Tomaš Dvořák - "Game Boy Tune" - "Mark's Intro" [0:00:04] - "Interview with Ulises Mejias and Nick Couldry" [0:04:42] - "Mark's comments" [0:45:00] Rocket 808 - "Under Surveillance" [0:54:39]https://www.wfmu.org/playlists/shows/139638…
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Ep.7 Stacey Whitaker - The Journey from Accidental Admin to Industry Leader
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44:07
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In this enlightening episode of Techtonic, Community Leader, former recruiter, Department Leader, diversity & inclusion activist, and Salesforce MVP Hall of Famer Stacey Whitaker joins hosts Jared Tang and Bob Gerst to delve into her transformative journey within the Salesforce ecosystem. Highlights of this episode include: What recruiters and hiri…
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AI-generated music: a conversation with Michael Shelley, WFMU DJ Tomaš Dvořák - "Game Boy Tune" - Machinarium Soundtrack - "Mark's intro" - "Interview with Michael Shelley" [0:06:21] - "Mark's comments" [0:44:19] AI - "The Techtonic Twist" - n/a [0:55:21]https://www.wfmu.org/playlists/shows/139403By Mark Hurst and WFMU
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75. Informatica’s Digital First Customer Experience
39:25
39:25
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This May, TSIA will host our INTERACT conference in Orlando, showcasing an engaging panel discussion on deploying and optimizing AI hosted by Thomas Lah. Pattabhi Raman, VP of Digital Experience at Informatica, will join the distinguished panel. Recently, Thomas had the privilege of conversing with Pattabhi, gaining exclusive insights into Informat…
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Eve Herold, author, "Robots and the People Who Love Them" Tomaš Dvořák - "Game Boy Tune" - Machinarium Soundtrack Music behind DJ: - "Mark's intro" n/a - "Interview with Eve Herold" - n/a [0:03:33] Music behind DJ: - "Mark's comments" [0:40:46] Hurst & Ottsc - "Spameater" - Spameater [0:54:41]https://www.wfmu.org/playlists/shows/139154…
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Richard Polt, author, "The Typewriter Revolution" Tomaš Dvořák - "Game Boy Tune" - "Mark's intro" - "Interview with Richard Polt" [0:03:07] - "Mark's comments" [0:41:43] Boston Typewriter Orchestra - "Left Blank" [0:54:34]https://www.wfmu.org/playlists/shows/138921By Mark Hurst and WFMU
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Ep.6 Eric Dreshfield - Career Advice From 15 Year Salesforce Veteran & Hall of Famer
42:41
42:41
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In this awesome and installment of Techtonic, Founder of Midwest Dreamin' Eric Dreshfield joins Jared Tang & Bob Gerst to share his wisdom compiled over the past 15 years in the ecosystem. In this episode, Eric shared his wisdom to explore: Navigating the Salesforce job market The importance of networking & attending community conferences How the S…
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74. Crossing the Rubicon of Infrastructure Profitability
36:44
36:44
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Outrage roundup: antitrust, AI, and Big Tech invading New York City Tomaš Dvořák - "Game Boy Tune" - "Mark's comments" The Glass Bead Band - "I Am a Computer" [0:54:24]https://www.wfmu.org/playlists/shows/138717By Mark Hurst and WFMU
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Better late than never... Mark covers some tech news he's been waiting awhile to bring up. Kenta Nagata - "Koopa Troopa Beach" - Mario Kart 64 - "Mark's comments" - "Interview with Stashu and ChukAmok" [0:27:42] Tykwer, Heil, and Klimek - "Running One" - Lola Rennt [0:54:29]https://www.wfmu.org/playlists/shows/138478…
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