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This is Sarah and T - The Professional Vacation Rental Manager's Podcast. The first podcast dedicated to the professional vacation rental manager. Join Sarah Bradford and Tim Cafferty on their journey through day to day issues affecting the professional vacation rental manager. From the Coast to the Mountains Sarah and T have it covered when it comes to vacation rentals. Listen for yourself and see.
 
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show series
 
In this episode Sarah and T give you rich content to make your company better in 2023! Get a pen and paper ready and listen closely as our hosts give us 6 ways to beat your competition by doing what they are NOT doing. This episode can move your company to the top of the heap in 23! Listen closely.By Sarah Bradford/Tim Cafferty
 
In this episode, the first of Season #7, Sarah and T review the top 10 most listened to podcasts from the last year. Our two hosts review some of the top takeaways from each episode and revisit some of the best ideas and heartiest laughs from this past year. Listen to this episode to get a feel for which shows you need to go back and listen to yet …
 
Each year Sarah and T end the year with a wrap up of the previous year and look forward to the next year with predictions about what to expect. This year is different in that our hosts have called on some of the top Vacation Rental Industry leaders to make their predictions about 2023. Take a listen to some great predictions and some that are wild!…
 
Among other titles, Ryan Bailey is the CEO of Track software. A big player in the vacation rental business. Recently the company made a big acquisition by bringing Rented in under the umbrella of companies that Ryan oversees. In this episode find out how these kinds of deals go down, and what Ryan looks for in purchasing another company. Great insi…
 
AT the VRMA International Conference in Las Vegas Sarah and T interviewed representatives of VRBO and Airbnb. This episode was supposed to be dedicated to both representatives answering audience follow up questions. Regrettably Airbnb executives decided to deny their representative the opportunity to be on our podcast, but lucky for us we have Tim …
 
Sharon Walker is one of Sarah and T's favorite people, and today Sharon is on the show. Sharon is here to ask our two hosts the questions that came up during the Property Manager's Roundtable session at the VRMA International Conference. Some of their answers are on point, and others are a little snarky. See what you think. All three give their big…
 
This is it. The most popular episode of the year! VRMA Conference Takeaways with Sarah and T. Live from Las Vegas this episode was recorded at the end of the recent VRMA International conference. A record attendance, and a record number of educational sessions made for good discussion. Listen to all of the good takeaways from attendees.…
 
VRMA's International Conference starts in less than one week from the day this episode was dropped. This episode is for all of those folks who were not selected by Sarah and T in the last episode as being "Sarah and T Approved." Listen in as 8 presenters tell us why we should come to their session at the VRMA International Conference!…
 
The VRMA International Conference is fast approaching and it can be overwhelming to many vacation rental managers. Thousands of attendees, dozens of sessions, and the lure of the distractions of Las Vegas await. Our two hosts have taken time to go through the entire VRMA International program and in this episode they give you recommendations about …
 
In this week's episode Sarah and T turn the tables. We open the phone lines to take questions from loyal listeners who wanted to be on the podcast. Thanks to Kelly, Adria, Tom, Joni, Sandy, Caleb, Lance and Brandon who all called us and asked a question that Sarah and T answered live. This is an action packed episode with a lot of great takeaways. …
 
In this episode Sarah and T give you 7 steps that will help you easily lose owners. NOT! Seriously there is one aspect of the vacation rental business that can really undo all of your good work, and in today's episode our hosts take it on! There is also a wrap of of the recent DARM Conference in Nashville, TN given in this episode.…
 
In this episode Sarah and T bring one of the stars of the DARM Conference to you as the conference begins in Nashville. Jason Sprenkle of Key Data Dashboard is here to bring us up to date on trends in the Vacation Rental Business. What areas are still red hot, what areas are not as hot as they once were, and what are the key things you should be wa…
 
In this episode Sarah and T tackle a subject that may have never been addressed before. Raising your children to be "normal" in this crazy business. What can you do to ensure you have a balance of family and business in your life? Well one thing is for sure these two don't know, but they give a good try in this episode of how it could happen. In th…
 
Greg Lindsay is this week's guest on Sarah and T. He is an author, speaker, and an expert on the future of cities, mobility and technology. He brings a perspective to vacation rentals that should make our listeners take note. Pay attention to his take on what is important to travelers and why rental managers and property owners should care. A well …
 
In this week's episode Sarah and T talk to one of the most positive and helpful person in the Vacation Rental Industry. John Suzuki has spent the last 17 years working for what is now Expedia brands. He recently announced his retirement, and in this episode he reflects on the industry he loves, his life philosophy, and his varied music preferences.…
 
In this week's episode Sarah and T cover the 2022 Expedia Explore Conference in Las Vegas, Nevada. Explore 22 brought together representatives from Airlines, Cruise lines, Rental Car companies, Hotels, and for the first time ever - Vacation Rentals! Tim went to the event as a member of the press and brought back lots of great information for you to…
 
In this episode Sarah and T talk about the unexpected. Sarah and her husband sold their companies. Hear about the ups and downs of the process, what she is going to do next, and who purchased Steamboat Lodging Company and Winter Park Lodging Company. An episode worthy of taking notes about how to sell your company.…
 
In this episode Sarah and T tackle a timely subject. Adding property owners to your rental program. Everyone wants to do it, but does everyone know how to do it properly? In this episode Sarah and T start with 12 tips (but end up giving about 16 tips) about how to make sure you get the right fit with your property owner and your rental program.…
 
Sarah and T meet Sibylle Kim in this episode. Sibylle has a house in Vermont that she self manages, and she is a consummate professional in how she delivers her property to guests. Take a listen to the passion she has for the vacation rental industry and how important she thinks advocacy is for all vacation rental managers.…
 
This week our two hosts split the country in two and each attended a spring education conference. Sarah took the west part of the country and attended a conference in Oregon, and Tim took the east part of the country and attended a conference in Chicago. Listen to the takeaways from both conferences in this edition of Sarah and T. Fun times, a quee…
 
In this episode of Sarah and T our two hosts revisit a very popular topic. Pet peeves about vacation rental websites. Last year at this time Sarah and T reviewed some of the most frustrating things about vacation rental websites, and now one year later there are even more things that are peevish about websites they want to share with you today. Fin…
 
In one of the most eye opening episodes Sarah and T have ever done, you will meet an amazing lady who is working to change the vacation rental industry. Have you ever thought about staying in a vacation rental from the perspective of someone with accessibility challenges? Listen to the story of Becomingrentable.com founder Lorraine Woodward who has…
 
In this episode Sarah and T share some real nuggets about how to have an effective off site company retreat. In this episode we discover there are three different kinds of retreats, and there are different strategies about how to set the event up. Listen to tons of real life experience from our Hosts about how to do a retreat, and how NOT to do a r…
 
We are calling this the 6 T episode. Top ten time tested tactics today to keep your employees. Sarah and T put an opposite spin on their last podcast where they talked about what to do to lose employees. Today they speak of what to do to keep those treasured staff members that make your company cook with gas! Lots of great ideas, stories and takeaw…
 
In this week's episode our two hosts discuss what we don't want to think about - how we drive away staff from our companies. Do you micromanage your people? Do you have a terrible onboarding process? Do you have stupid rules in place? The likely answer to at least one of these questions is yes, and this week Sarah and T talk about how to stop doing…
 
In this episode of Sarah and T the hosts welcome, for the 3rd consecutive year, Jeff Hurst, the COO of Expedia Brands. This podcast is an interview with one of the top people in hospitality and covers a wide variety of topics that are relevant to the vacation rental industry. Find out what Jeff thinks about Google, private equity funding that is fu…
 
In the first episode of 2022 Sarah and T hold up the mirror and bear their dirty secrets about large and small fails they've had in rolling out new ideas in their businesses. When you have a new idea and want to implement it make sure you have a process you follow. Our two hosts have had plenty of experience on good implementations and not so good …
 
In one of the most anticipated episodes of the year, Sarah and Tim review their predictions from last year, make their predictions for next year, and review the top 10 episodes of their podcast for 2021. These two are always fun to listen to, but in this episode they are at their best. Listen to what they got right for 2021, what they think will ha…
 
This week's episode of Sarah and T takes you to the main stage of the recent VRM Intel Women's Summit in New Orleans. The keynote speaker for the event was Amber Hurdle, and her message is important for all of us to hear. Find out what bold, unwavering and confident women in business are thinking, how personal and professional branding are importan…
 
Do you have a company mission statement? Do you know what it is? Does your staff know what it is? Most importantly is your front line staff delivering on the mission that you want as they deal with guests, property owners, vendors and each other? In this super take away filled episode Sarah and T explore how to get your folks on the same page with …
 
In this episode Sarah and T do a review on a subject they tackled in 2018. What are the top amenities requested by guests in a vacation rental. Some are the same, some are similar, and some are brand new. Listen to their list, and see if you agree. In the Not So Hot Off the Press but definitely happening find our what Southwest Airlines knows that …
 
In this week's episode Sarah and T speak to Tiffany Edwards. Tiffany is on to talk to us about growing up in the business, what is the best way to handle a response to issues when they arise, and the importance of being nice. Tiffany was the most recent award winner of VRMA's President's Award. Listen to this genuine person speak of one of the bigg…
 
In this much anticipated episode Sarah and T have asked some of their friends to fill us all in on the best takeaways from the VRMA International Conference in San Antonio, Texas. In a fast paced episode we give you more than 100 ideas, ah ha moments, and things to think about from the recent conference. Special thanks to all of our participants (R…
 
This week is the week of the VRMA International Conference in San Antonio, Texas. Unfortunately Sarah and T will not be in attendance, but in the spirit of being at the conference this week's episode gives you an idea of what to do if you are there. Ask other people questions about how their year went, and the best ideas others are implementing. Sa…
 
In this episode, Sarah and T tackle the topic of governmental regulations on short term rentals head on. Has this been a problem in your area? If not you are either not paying attention or you have been extremely lucky so far. The best defense is a good offense, and in this episode Sarah and Tim go over 8 proactive strategies you can use when your …
 
One final episode to wrap up the 2021 DARM Conference in Charleston, SC. In this episode our hosts interview the keynote speaker from the conference and reveal so many takeaways you should have a pen and paper ready from the first minute. Find out the importance of organizing against regulations, the reason why you should ask "are these the people …
 
Sarah and T have been on a road trip over the last week. They travelled to Charleston, South Carolina where they hosted the 2nd Data and Revenue Management Conference for VRM Intel. In this episode our hosts interview three vacation rental management company owners (Travis Wilburn of Stay Charlottesville, C.J. Stamm, III of Southern Comfort Cabin R…
 
In this week's episode Sarah and T yield the microphone to their good friend and fellow podcaster Matt Landau. Sarah and T provided Matt one of their favorite episodes for Matt to play to his audience this week and in return Sarah and T are here airing one of Matt's favorites. Take a listen to this interview between Matt and Alex Cruz of Welcome Ho…
 
In this episode Sarah and T talk to Amy Hinote of VRM Intel. Amy is set to host the 2nd Vacation Rental Data And Revenue Management conference on August 17th and 18th in Charleston, South Carolina. Hear what is in store for the attendees, and if you haven't already made arrangements to come - perhaps this episode will show you that this is the must…
 
Are you really busy in the vacation rental business right now? NO - We are CRAZY BUSY! If that is the case this episode is for you as our two hosts cover 7 things you need to be doing especially when you are really busy. Slow down, and listen to the wise advice available to you in this podcast. In the not so hot off the press but definitely happeni…
 
Sarah and Tim have recorded 100 episodes of this podcast. In today's episode Sarah and T hear from former guests, friends in the vacation rental industry, and some fans they have never met who tell them their favorite episodes and takeaways over the last 5 seasons. Sit back, relax and enjoy this celebration of 100 episodes. As the musical group Fiv…
 
It is one of the dirty little secrets of the vacation rental business. Top of the bed. What are you doing? Do you wash comforters after every guest? If so you may be the only one. In this episode we "uncover" this discussion and give you some great ideas to consider as vacation rentals gain more awareness among the general public. Do you know what …
 
In this week's episode Sarah and T talk to the head of partnership success at VRBO. This is the person in charge of the folks that deal with professional vacation rental managers. Hear how you can be more successful with your VRBO listings, where he would open a vacation rental firm if he had the chance, and what the Red Lion of 30th street is all …
 
In this week's episode Sarah and T tackle a topic they have been avoiding. The importance of photography in the success of your vacation rental business. Learn 16 tips from two of the real pros in our business. Some are funny, and some are deadly serious. Also Sarah and T talk about a very important upcoming episode where they will be looking to he…
 
In this week's episode Sarah and T welcome back to the show Jeff Hurst of VRBO. Jeff is the record holder for the guest that drew the most listeners in the 5 season history of the podcast. Jeff is back to introduce us to Kevin Locraft (you will see who that is), and to answer Sarah and T's questions about the state of the vacation rental world, how…
 
This is a follow up episode to our last episode. In the last episode of Sarah and T our dynamic duo pointed out several things you should not be doing on your website. Today they talk about what you should be doing. Sarah and T hand out "yays" to several Vacation Rental Management companies from around the company that are doing a great job with th…
 
In this episode our daring hosts tackle the issue of website problems. Before you say "my website is great" maybe you should listen to ways that you prevent your guests from working with your company. Sarah and T cover 11 of their pet peeves with vacation rental websites. Get out a note pad and listen carefully on this one.…
 
In this episode Sarah and T present the wrap up session for the recent Elevate Conference presented by Breezeway software. Sarah and T were invited to join the conference and record this episode live to wrap up the conference. Company C.E.O. Jeremy Gall joined Sarah and T live on a virtual conference in front of 700 people who had just finished a t…
 
In one of the most entertaining episodes in the history of Sarah and T's podcast, our hosts explore 6 key components to a successful welcome of your guests. Included in this podcast is a hilarious description of a recent description of a welcome to a vacation rental that Sarah experienced personally. A cringe worthy moment! So many takeaways in thi…
 
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