Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Content provided by Sarah Bradford/Tim Cafferty. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sarah Bradford/Tim Cafferty or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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Episode 146 - John DiJulius [Part 1], Creating a Customer Service Revolution thru Relationships
Manage episode 359709093 series 2286463
Content provided by Sarah Bradford/Tim Cafferty. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sarah Bradford/Tim Cafferty or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
John DiJulius is well known as the customer service experience champion. His fresh approach and no nonsense analogies will open your mind about how you can deliver service better. With clients like Starbucks, Chick-Fil-A, The Cheesecake Factory, Marriott, The Ritz Carlton, Lexus, and other top of the market customer service brands you can see John knows his stuff. He was on the show in 2018 for episode 33, and today he makes a triumphant return to give you more great ideas about how to be better every day!
Highlights:
- 4 Guidelines for customer experience moments
- how to offer personal experiences even at scale (hint: use their name and yours)
- customer experience action statement
- Eliminate “employee roulette”
- why “hustle” got cancelled
- how to connect with employees at a distance (allow for “rabbit holes” and use Big Talk)
Skip Small Talk https://youtu.be/WDbxqM4Oy1Y
Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In
Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com
174 episodes
Share
Manage episode 359709093 series 2286463
Content provided by Sarah Bradford/Tim Cafferty. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sarah Bradford/Tim Cafferty or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
John DiJulius is well known as the customer service experience champion. His fresh approach and no nonsense analogies will open your mind about how you can deliver service better. With clients like Starbucks, Chick-Fil-A, The Cheesecake Factory, Marriott, The Ritz Carlton, Lexus, and other top of the market customer service brands you can see John knows his stuff. He was on the show in 2018 for episode 33, and today he makes a triumphant return to give you more great ideas about how to be better every day!
Highlights:
- 4 Guidelines for customer experience moments
- how to offer personal experiences even at scale (hint: use their name and yours)
- customer experience action statement
- Eliminate “employee roulette”
- why “hustle” got cancelled
- how to connect with employees at a distance (allow for “rabbit holes” and use Big Talk)
Skip Small Talk https://youtu.be/WDbxqM4Oy1Y
Find all of Sarah and T's content at www.sarahandt.com
You can also follow this podcast on Instagram or Linked In
Special thanks to our podcast Partners:
Intercoastal Net Designs www.icoastalnet.com
KeyData www.keydatadashboard.com
Sojo www.getsojo.com
174 episodes
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Similar to The Vacation Rental Manager's Podcast with Sarah and T
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
Each week, Another Bite breaks down the latest and greatest pitches from Shark Tank. It's practical business advice delivered in a fun way. All the substance of an HBR article, but fun. Hosted by Jorie Munroe, Ariel Boswell, and Jon Dick.
…
continue reading
The Greatness Machine is on a Quest to Maximize the Human Experience! Join Award Winning CEO and Author, Darius Mirshahzadeh (pron. Mer-shaw-za-day), as he interviews some of the greatest minds in the world―turning their wisdom and experience into learnings and advice you can use in your life so that you can level up and create greatness. Join Darius as he goes deep with guests like: Moby, Seth Godin, Gabby Reece, Amanda Knox, UFC Ring Announcer Bruce Buffer, Former FBI Negotiator Chris Voss ...
…
continue reading
A unicorn is a magical creature shrouded in mystery known for its ability to make the impossible possible. In modern times, the word “unicorn” has come to mean something intrinsically valuable and difficult to obtain, whether that be a business with a $1 billion dollar valuation, or the love of a special someone. On Zero to Unicorn, we’ll hear directly from the Kaeding family as they recount their history of founding and operating Norhart, a unicorn-level business in the construction industr ...
…
continue reading
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
Kipp Bodnar (HubSpot’s CMO) and Kieran Flanagan (Zapier’s CMO), lead you down the rabbit hole of marketing trends, growth tactics and innovation. On the way you’ll pick up undiscovered strategies to give you that slight edge for success. These are not your typical twitter thread regurgitated marketing tactics that everyone is doing. These are new methods, with unfiltered examination of successful fresh ideas.
…
continue reading
Kara Goldin, founder of Hint, sits down with today’s most fascinating entrepreneurs, disruptors, and change-makers for a no-holds-barred discussion of how they overcame long odds on the road to start-up success. Guests such as Guy Kawasaki (Apple, Canva), Julie Bornstein (The Yes, Stitch Fix), Mindy Grossman (WW), and Amy Errett (Madison Reed) share wisdom and anecdotes that will inspire you – and challenge you to think differently about achieving your goals. For more on the podcast as well ...
…
continue reading
A daily show for everyone who works a regular job and wants to start an income-earning project on the side. In each episode, listeners will hear a different story of someone who's started a side hustle—along with what went well, how that person overcame challenges, and what happened as a result. The show is written and hosted by Chris Guillebeau, the New York Times bestselling author of The $100 Startup, The Happiness of Pursuit, and other books.
…
continue reading
The Self-Employed Life Podcast (formerly Creative Warriors) provides business and personal development strategies for self-employed business owners that create sustainable success. A community of self-employed and small business owners, entrepreneurs, innovators and ambitious individuals that need creative solutions in business. Being self-employed and a business Warrior is a mindset, a spirit and a challenge. We need a different way of doing business. This is business with a soul. We discus ...
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
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