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The Definitive guide to Holiday Let Success | Vacation Rental | Increase Bookings | Reduce Costs | Save Time | From interviews with industry experts and successful holiday home owners to useful and useable ideas, resources and discussion. If you love your Vacation Rental | Holiday Let | Holiday Rental | Self Catering | Accommodation and want to get the best out of your investment, then tune in! Every holiday home owner has the same battles, learning curves and worries whilst striving to buil ...
 
Unlocked is a podcast series that invites you to be a fly-on-the-wall as VRMB founder Matt Landau interviews some of the world’s most innovative vacation rental professionals. The goal of this podcast series is to share best practices and to remind vacation rental professionals that we have everything we need inside of us to succeed.
 
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Short Stay Show Podcast - Luggage Storage Network - Catherine & Jack - Stasher Stasher came about in 2015 as the brain-child of two Oxford Graduates. Anthony lived near Kings Cross in London and regularly had friends asking if they could leave bags at his place so they could explore the city. They quickly realised hundreds of people must have t ...…
 
Short Stay Show Podcast - Guest Experience Tablet - Henry Bennett - YourWelcome Henry joins us from YourWelcome where he is CEO - YourWelcome is a smart tablet for short term rentals that is left out for guests and acts as the informational and transactional portal during their stay. Owners and managers can leave video instructional guides and ...…
 
The first in a special series of Short Stay Podcast Episodes Louise Birriterri joins me from Pikl, where she is CEO. In short – Pikl are Insurance People - preserving the things you love. Louise shares all things protection and what you can do to be sure you're covered and some surprising insights into Insurance for the Short Stay Industry. Pik ...…
 
Lorraine is a seasoned property professional, online business entrepreneur and a busy mum. Together with her husband, they’ve built a sizeable portfolio of properties and together they have branched out one arm of their business into the Holiday Let Industry, and she’s here to share her experience with us today. We talk all things: *Remote prop ...…
 
This episode takes a look back on Matt Landau's favorite lessons from the season. Links: https://www.pointcentral.com/vrmb/ https://www.vrmb.com/podcast/ep40-short-term-rent-long-term-win-with-matt-hoffman/ https://www.vrmb.com/podcast/ep36-a-theater-of-growth-with-cliff-johnson/ https://www.vrmb.com/podcast/ep-34-no-time-to-waste-with-megan-mc ...…
 
Sean Miller is the President of PointCentral, the sponsor of this podcast. And I just want to say up front that including him in the series was not required or part of the sponsorship contract or anything: Sean's just a really interesting and smart guy...someone I was really curious to learn more about. I had the chance to sit down with Sean in ...…
 
I've known Matt Hoffman for what feels like an eternity. I remember talking to him back when I was running my vacation rental business in Panama in 2008 and his passion and enthusiasm for vacation rentals has not faded since...if anything they've sharpened. Matt is the Senior Vice President and Product Leader at Kigo, which is a vacation rental ...…
 
There are certain people in our industry who, when you meet them, you just kinda get excited about everything. Christine Saba is one of those people. Christine is technically the Head of Growth at Noiseaware, which is the fire alarm for noise. But her roles and responsibilities tend to spill over into all kinds of areas. I had the chance to vis ...…
 
In this experimental podcast format, I am to address one subject matter that has the industry buzzing and break it down for our listeners. [Note: Our normal interview podcast schedule sponsored by our friends at PointCentral will not be interrupted.] This episode addresses Vacasa's recent acquisition of Wyndham Vacation Rentals, effectively dou ...…
 
Why build your Direct Bookings? More control over our businesses, freedom from the OTA Trap, No Commissions = More Profits In this episode I outline 2 competition strategies for two different goals that I've been running and have been effective recently inside my business at boosting Direct Bookings. I walk you through the steps I've taken for ...…
 
Dana Young is one of those people who is just unyieldingly passionate about technology. But so are a lot of people. What makes Dana unique is the way he is applying that obsession -- specifically with voice activated devices -- to the vacation rental space. He got started in our industry managing a property with his mom. But the ramifications o ...…
 
A real powerhouse of an episode - Sonja and I talk all things marketing and break down the marketing terms you'll have heard of and what they mean. Starting from the ground up. We talk branding and the right message, how to automate some of the repetetive marketing tasks, and share some great tools you can put to work in your business right now ...…
 
Cliff Johnson was the first icon interview I ever recorded: it's fair to say that Cliff was the reason behind the whole icon series...I was talking to him at lunch, fascinated by his background and his attitude about life, and basically just really curious to learn more about him. Cliff is one of the more recognizable names in the vacation rent ...…
 
Prolong the Life of Your Mattress and improve your guests experience! Who knew just how much nastiness could be left inside a mattress, even with the protective covers that I know you're all using - well Kate knows exactly what's left behind because she cleans them ! Which not only help give your guests a fabulous nights sleep, but prolongs the ...…
 
Lee Zeller is one of my besties in the vacation rental space. Her company Vacation Telluride is a mainstay in Colorado and her position on how to utilize each property for good is equally forward-thinking. This concept could be applied to pretty much any vacation rental business -- in fact, if you're not doing it, you're missing out on lots of ...…
 
We all want more direct bookings right? More control over our businesses? Our marketing? our rules? Of course we do. And to do that we need to really share that Booking Direct is even an option for guests, many don't realise and automatically go to the OTA's (Online Travel Agents) or Listing sites. #BookDirectHour has been created to bring holi ...…
 
Build Your Network - Get More Direct Bookings Ever been asked by a potential guest for a property you don't have ? Whether it's the location, the date, the size, the facility that doesn't quite fit? Yes. Me too. And so has Deborah Labi - many times over in her 13 years in the Holiday Let Industry. Deborah realised she had turned away thousands ...…
 
Megan McCrea is one of the most impressive leaders in the vacation rental industry. I get the chance to meet a lot of experts and ambassadors and people who are really good at what they do -- but Megan has one of the most unique blends of vision, standards, discipline, and hard work that I have ever come across in vacation rentals. Really, in a ...…
 
Guglielmo Scarpa is a young Italian businessman who embodies the vacation rental pioneer spirit for me. He fell into the business somewhat accidentally, has successfully build a brand around his company Canguro properties in two countries, and he looks at everything through a realistic yet optimistic lens: if something works, he does more of it ...…
 
A keystone is the architectural term for a wedge-shaped piece at the crown of an arch or bridge that locks the other pieces in place. We believe this is the perfect metaphor for the right property management software in a vacation rental business. Using data from 100+ hours of demos, 750+ completions of our Property Management Software Selector ...…
 
Rental fraud is sadly becoming more and more prevalent in our Industry and it's tainting what we've all worked so hard for - it's time to take a stand, make changes, protect our guests and our industry and stamp out the criminals who regularly elude the authorities. Chris is the founder of I-Prac, the verification platform that approves propert ...…
 
Soooo much exciting stuff going on in the Holiday Let Industry, many in person and online meetups - so dive in and start hanging out with proactive Holiday Home owners and managers just like you with these top holiday let industry events! www.hlspod.com/events
 
Mike Copps is the Executive Director of the VRMA which aims to be the singular voice of vacation rental owners and managers throughout the world. Any industry needs a trade association, but for a young and emerging industry like vacation rentals it is especially critical. Take a chance to meet Mike and learn about his background and the experie ...…
 
In this experimental podcast format, I aim to address one subject matter that has the industry buzzing and break it down for our listeners. [Note: Our normal interview podcast schedule sponsored by our friends at PointCentral will not be interrupted.] This episode addresses an article on Amy Hinote's VRM Intel site titled, titled "GSV Initiates ...…
 
Heather Bayer of the Vacation Rental Formula Podcast is like my BFF in the industry. We were both in Las Vegas for the VRMA International event and she would be presenting on the 5 Love Languages, a famous book that classifies the various interpretations of love. Heather applies this thinking to the vacation rental industry — where you may be m ...…
 
Sarah Nie is based in Asheville, North Carolina. And after she began her property management business, she began to be approached by owners all over Asheville. But this kind of growth came with a caveat: the city’s short term rental rules which were fluctuating and restricting business left and right. What Sarah shares with us, now years after ...…
 
Phil Minardi is the Head of Public Affairs at the Expedia Group which owns HomeAway and VRBO. His job entails a lot of travel so he has a great perspective on the vacation rental regulatory landscape throughout the USA. But what I like most about Phil is that he always speaks on behalf of the industry. Not about any one owner or manager or comp ...…
 
Kristi Kautz used to work in the digital entertainment space, so she was familiar with the world of influencers before her property manager Brad Klopman of The CoHost Company suggested offering a few free nights to some instagram influencers in exchange for a fresh set of photos. The tactic ended up becoming a way to unlock their vacation renta ...…
 
Bradie Beagley-Reiner went through an incredibly stressful process in the crackdown of vacation rentals in San Diego, California. And in hindsight, she realized that a whole new kind of sharing economy sits within just beneath the surface: something we can all begin doing before it's too late. The instinct of independent vacation rental profess ...…
 
I only met Steve a few years ago but he's been leading the PM charge for eons with his company VTrips and he can also be spotted on the speaking circuit at conferences around the world: shooting straight and saying some of the things that others may not like...but need to hear. I had the chance to sit down with Steve in Barcelona, Spain this mo ...…
 
091: VR Scheduler | Jill Mason | Automate Workflow, Get More Done There's always so much to track, schedule, plan and check when looking after a Holiday Home... Jill Mason joins us from VR Scheduler - the online tool that helps you automate vacation rental workflow so you can get more done in less time! www.hlspod.com/vrscheduler…
 
On 14th March 2019 the very first Short Stay Show took place at Excel in London and this is what happened! Hear from some of the speakers and exhibitors giving the lowdown on their experience of the day, head to the show notes page to connect with the people from The Short Stay Community that I was lucky enough to speak to! www.hlspod.com/ssreview…
 
Danna Kittell is the founder of Starfish Luxury Rentals on the coast of Oregon. Her enthusiasm and positivity for the industry is eclipsed only by her hard work. After doing some rehab to her family's vacation home, she and her husband Jeff realized the potential of having a renovation aspect to their management services: upgrading a diamond in ...…
 
Zaira Guzman is the Director of Sales and Revenue Management at Bluewater Vacation Homes in San Diego. Since San Diego is such a competitive vacation environment, Bluewater's recent occupancy growth (month upon month) isn't attributable to much other than Zaira's dynamic pricing skills, which means changing the nightly rates of properties to ge ...…
 
Jean-Philippe Ramé of 2 Be Apart in Lyon France is something of a vacation rental icon: he’s one of those entrepreneurs that sort of transcends industry and his management fleet is about as personality-driven as anything I’ve ever seen (check out the website if you don’t believe me). It was in Barcelona, Spain at the KigoWorld event that Jean P ...…
 
Jeff Jensen and his team of concierges at Utopian Luxury Vacation Homes believe that personalization is luxury: that placing your favorite newspaper or a hat from your alma mater in your vacation rental can convey thoughtfulness and win repeat business. But in order to personalize you need to know something about those guests — something person ...…
 
089: Noiseaware | The Smoke Detector for Noise Noisey guests can be a huge headache for owners in the short term rental industry. Andrew Schulz from Noiseaware along with Co-Founder dave Strauss are on a mission to change that ! They have created smart noise sensors which will alert you to any issues in your property, wherever you are in the wo ...…
 
Mike Harrington was the de-facto head of VRMA up until a few hours after our conversation. He’s also the President of Topsail Realty in North Carolina which was hit by a nasty hurricane in September. Almost 75% of Mike’s properties had damage so this was a pivotal learning experience for him and his team. Mike’s big saving grace was trip insura ...…
 
This is the show the UK Short Term Stay Industry has been waiting for - taking place in March 2019 on the 14th at ExCeL London! Listen to Diane Lloyd, co-organiser, tell us all about what to expect and why it's a must attend event. Listen all the way to the end where I share a discount code only for listeners of the Holiday Let Success Podcast! ...…
 
Eric Bay is a connector. He’s the kind of guy that every neighborhood would be lucky to have: he shoots straight, he respects opposing viewpoints, and he’s willing to work hard for the community. Pretty much a model small business advocate. He’s also the President of the Alliance for Neighborhood Prosperity, which, based in New Orleans, is one ...…
 
088: Beginners Guide to Channel Managers So what is a Channel Manager anyway ? And why do I need one? At the beginning of my journey as a Holiday Home Owner there were plenty of terms that popped up that I was unfamiliar with - Channel Manager was definitely one of them - but as time has gone by and I've learned and implemented I now know what ...…
 
087: Sean T Miller - Pointcentral - Smart Home Solutions Sean Miller joins us from PointCentral who provide Smart Home Solutions for the future focussed Vacation Rental owner. Their Vacation Rental Smart Home Solutions work to improve security, reduce energy costs, streamline operations and impress guests. Take a look at the full post here and ...…
 
Jeremiah Gall is a vacation rental pioneer: he was one of the founders of the listing site FlipKey, which was eventually sold to TripAdvisor. And not willing to leave the industry, Jeremiah’s latest brainchild is Breezway which is an app that allows hosts to optimize the operations of their vacation rental businesses. After the Streamline confe ...…
 
086: Beginners Guide to OTA's Holiday Rental Websites, OTA's, Booking Sites or Listing Sites? Let's start by looking at what the heck an OTA is anyway, Online Travel Agent apparently - yes I was as confused as you with the term initially too - but I'm going to talk you through my understanding then see how we can best fit them into our business ...…
 
Durk Johnson is a housekeeping guru. He’s the director of the Vacation Rental Housekeeping Professionals (VRHP) but he’s also the consummate systems thinker: Durk is always looking for a way to systematize or temptatify or create a framework that can be followed and scaled: it could be argued that Durk's ability to do this has the potential to ...…
 
It's not often I meet a mastermind like Jeanne Dailey, she's the Founder and CEO of Newman-Dailey Resort Properties in Destin, Florida. Like many vacation rental professionals, Jeanne is keen on the idea of diversification. But unlike many vacation rental professionals, Jeanne views this concept through an industry lens: having built several pi ...…
 
086.5: Merilee Karr - Under The Doormat - Bringing Community to The Short Term Letting Industry Merilee is the founder of Under the Doormat, a London based, short term home accommodation company rooted in the sharing economy. With a sharp focus on customer service for both owners and guests, they are different to the norm and offer the quality ...…
 
Have You Got Luggage Storage? Answer the question most guests ask - have you got anywhere I can leave my luggage before check in or after check out? Listen to this episode to find out how you can help your guests experience, offer luggage storage, but without the issue of where it'll all go! hlspod.com/stasher…
 
John Dean of Only Provence is what I like to refer to as one of the most limited edition property managers in the world. His fleet of properties are widely recognized as the best properties in the Provence region of France. But this distinction does not happen by accident. I was in Barcelona, Spain at KigoWorld when John told me about this tact ...…
 
I've learned a lot since becoming a holiday home owner - some more surprising than others, and I thought it'd be fun to share ten things that I didn't know and didn't expect to have to know. Some are big, some are smaller, all have had to be negotiated and worked around in my journey so far - and I'm sure there'll be many more realisations movi ...…
 
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