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I surrendered my life to Jesus an Fasching 1976 and was a charismatic evangelical with catholic-lutheran roots ever since. Ich bin evangelischer Diplom-Theologe, Fährmann zu neuen Ufern, Überbringer frohmachender Botschaften, Schriftsteller, Networker, Event-Pastor und dergleichen mehr.
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Are you ready to integrate health, happiness and fulfilment with professional success? If you want to bring balance into your life while staying focused on your career and doing good in the world, then you are in the right place! Leadership and Holistic Health Coach Heidi Hauer shows you how to use intuitive tools and access life-changing mindset shifts that support you in leading an abundant, meaningful and successful life. Learn from female entrepreneurs, spiritual leaders, and creative po ...
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Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top players in the hospitality industry across North America, Europe, and Asia Pacific. Once a week, we sp ...
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Building loyalty with the next gen: Hospitality for kids and teens | with Alicia Zur-Szpiro
27:04
27:04
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In this thought-provoking episode of Hotel Moment, host Karen Stephens is joined by Alicia Zur-Szpiro, Co-founder and Creative Director of Wanderland London, a pioneering consultancy focused exclusively on kids and teens in the hospitality industry. Alicia brings her diverse background in game design, toy invention, and children's publishing to add…
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Culture is the beginning and the end of your hotel | with Agnelo Fernandes
31:46
31:46
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31:46
In this thought-provoking episode of Hotel Moment, host Karen Stephens is joined by Agnelo Fernandes, CEO of Cote Hospitality, a visionary leader with over two decades of experience in luxury hospitality and strategic growth. Agnelo takes us through his journey of transforming Cote Hospitality, an emerging hotel management company with deep roots g…
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Give guests an experience they can’t get anywhere else | with Kurt Bjorkman
28:50
28:50
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28:50
In this engaging episode of Hotel Moment, Karen Stephens speaks with Kurt Bjorkman, Chief Operating Officer at The Ranch at Laguna Beach, about creating exceptional guest experiences and sustainable practices in luxury hospitality. Drawing from his fascinating background as a scuba instructor and his 14-year tenure at The Ranch, Kurt shares valuabl…
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Voice of opportunity: Turning caller inquiries into revenue strategies | a Revinate webinar
44:45
44:45
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44:45
Revinarora, Melissa McMullin, Dominic Donatoni, and Jack Newkirk explore the untapped potential of hotel voice channel and its impact on direct bookings and guest experience. Together, they discuss: Why the voice channel is neglected, not dead, and why it should contribute 30-38% of a hotel’s business How 58% of guests call before booking, and why …
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If you’re willing to pay, we will give it to you | with Casper Overbeek
27:55
27:55
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27:55
Karen Stephens sits down with Casper Overbeek, Chief Product Officer at citizenM, to explore how the brand is revolutionizing guest loyalty and personalization in hospitality. Together, they discuss: citizenM's journey from 10 to 38 hotels across prime locations in Europe and the US The development and success of their paid subscription loyalty pro…
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Don’t be afraid to start from scratch | with Hans Meyer
20:22
20:22
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Karen Stephens sits down with Hans Meyer, Co-Founder and Managing Director of Zoku, about revolutionizing the hospitality industry through innovative design and community-focused spaces. Together, they discuss: Hans's journey from corporate hospitality roles to becoming a pioneer in hybrid hospitality concepts The inspiration behind Zoku, which cam…
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From anonymous to appreciated — personalizing for repeat guests | with John Burns
18:34
18:34
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Karen Stephens sits down with John Burns, President of Hospitality Technology Consulting, to explore the critical role of personalization in modern hospitality. With decades of experience helping hotels navigate technology and electronic distribution, John offers valuable insights into: The essential transition from anonymous guest interactions to …
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2025 hospitality market outlook | with Jan Freitag from Costar Group
26:14
26:14
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In this insightful episode of Hotel Moment, Karen Stephens speaks with Jan Freitag, National Director of Hospitality Analytics at CoStar Group. Together, they explore: The 2025 market outlook, with projected RevPAR growth of 1.8% and the continued bifurcation between luxury and economy segments How the "wealth effect" is driving unprecedented growt…
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Navigate AI with authenticity and preserve the human touch | with Evan Crawford
17:58
17:58
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In this insightful episode of Hotel Moment, Karen Stephens explores the evolving role of AI in hospitality with Evan Crawford, Vice President of Marketing at Pyramid Global Hospitality. As Pyramid implements new technology across their benchmark collection of independent hotels, Evan shares valuable perspectives on: How AI can augment rather than r…
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Industry experts predict key hospitality trends for 2025
16:09
16:09
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In this forward-looking episode of Hotel Moment, host Karen Stephens, Chief Marketing Officer at Revinate, brings together insights from industry leaders to explore key trends that will shape hospitality in 2025. The episode features perspectives from: Aaron Miller, VP of CRM and Digital at Highgate, discussing the return of hotels and the evolutio…
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Recapping Black Friday, the guest experience, and “Dis-loyalty”
17:21
17:21
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In this special episode of Hotel Moment, Karen Stephens reconnects with three industry leaders and previous guests to explore their latest innovations and successes: Aaron Miller, VP of CRM and Digital at Highgate, reveals how preparation and strategic messaging led to a successful Black Friday campaigns across their portfolio of nearly 90 independ…
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Recast: How well are you coaching your hotel teams? | with JC Thompson
27:51
27:51
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In this recast episode of Hotel Moment, we revisit a compelling conversation between Karen Stephens and JC Thompson, Founder and CEO of Pursuance. Originally recorded after NAVIGATE Miami, the episode explores how personal relationships remain crucial in luxury hospitality, even as AI becomes more prevalent. Since this conversation, JC has launched…
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Two things hotels should get right every time
7:23
7:23
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In this special compilation episode of Hotel Moment, Karen Stephens draws from her previous guest conversations to highlight the two most fundamental elements of hotel success: data collection and application. The episode features three industry experts sharing their unique perspectives: Adam Mogelonsky, Partner at Hotel Mogel Consulting, explains …
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Stop losing loyal guests and take control of the guest journey | with Marc Winchell
25:33
25:33
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Join Karen Stephens and Marc Winchell, Corporate CRM at Pacific Hospitality Group, as they dive deep into the Stay Golden loyalty program. Marc reveals how PHG is shifting away from OTA dependence by reimagining hotel loyalty. Rather than points, Stay Golden focuses on immediate value through direct booking discounts, room upgrades, and personalize…
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Recast: Modern and focused commercial strategy — what does it look like? | with Lori Kiel
37:36
37:36
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In this recast episode of Hotel Moment, we revisit an insightful conversation between Karen Stephens and Lori Kiel, whose roles have evolved since the original recording - Karen is now Chief Marketing Officer at Revinate, and Lori has taken on the role of Senior Vice President of Revenue Management at Pyramid Global Hospitality. Together, they expl…
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Women adapt technology to be hospitality's problem-solvers | with Emily Goldfischer
21:52
21:52
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In this enlightening episode of Hotel Moment, Karen Stephens engages with Emily Goldfischer, Founder and Editor-in-Chief of hertelier, to explore the evolving landscape of women's leadership in hospitality. Emily shares her fascinating journey from PR professional to journalist and entrepreneur, highlighting how her experiences shaped her mission t…
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The voice channel conversion playbook for hotels
23:58
23:58
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This week, on the Hotel Moment podcast, we are running an experiment. Today’s podcast was generated using an AI-powered tool. We fed the tool our content, played with the prompts, and landed on this episode. The world of podcasting is currently in the midst of a debate: “Are conversations crafted by AI-powered tools engaging? Are they on point? Con…
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Black Friday and Cyber Monday: Winning email strategies for hotels | a Revinate webinar
44:24
44:24
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In this week’s episode of the Hotel Moment podcast, we’re featuring a webinar from our webinar series, Hotel Moment Deep Dive. Revinators Bailey Yeats, Customer Education Specialist, and Maggie Stothart, Lead Email Marketing & Data Specialist, advocate for advanced preparation when it comes to email marketing if hoteliers want to achieve record ROI…
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The difference decision intelligence makes | with Jeff Jonas
32:54
32:54
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32:54
In this episode of Hotel Moment, Bryson Koehler, CEO of Revinate, welcomes Jeff Jonas, CEO and founder of Senzing, for an in-depth discussion on data management and its impact on the hospitality industry. Together, they explore: The concept of data as a living organism and the challenges of data entropy in complex systems The critical role of entit…
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How to quiet the noise to hear your data speaking | with Bryson Koehler
27:20
27:20
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In this special 100th episode, Bryson Koehler returns to the Hotel Moment podcast for a deep dive into the transformative power of data in hospitality. In this insightful conversation with host Karen Stephens, Revinate’s CEO draws on his extensive experience, including his pivotal role in Revinate’s growth and his leadership at IHG, to highlight ho…
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Successful outbound strategies to maximize direct revenue | a Revinate webinar
22:45
22:45
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In this episode of the Hotel Moment podcast, we're featuring a webinar from our sister series, Hotel Moment Deep Dive. In this webinar, we hear from Brian Stinemetz, Client Success Manager at Revinate, Brent Sanders, Sr. Customer Education Specialist at Revinate, and guest speaker Raul Martinez from AmbienteTM Sedona. As they explore successful out…
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Get granular with your data and future-proof your marketing with a Customer Data Platform | with Adam Mogelonsky
32:14
32:14
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In this thought-provoking episode of Hotel Moment, Karen Stephens sits down with Adam Mogelonsky, a Partner at Hotel Mogel Consulting Ltd, to uncover the transformative power of Customer Data Platforms (CDPs) in modern hospitality. Adam provides deep insights into how CDPs are revolutionizing the way hotels manage their technology and data to enhan…
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Hospitality is like building bridges — you need the right tools | with Robbert Manussen
30:09
30:09
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In this week’s episode of the Hotel Moment podcast, Robbert Manussen, Area General Manager Taiwan at IHG Hotels & Resorts, joins Karen Stephens, Revinate CMO, to share how he’s used technology to connect cultures and help hoteliers across three continents stay relevant in their respective markets. Robbert explains that facilitating a cohesive guest…
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Guests define what luxury means today | with Shannon Knapp
25:17
25:17
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In this episode of Hotel Moment, Karen Stephens sits down with Shannon Knapp, President & CEO of The Leading Hotels of the World, to explore the evolving luxury hospitality landscape and how independent luxury hotels can thrive in the modern era. Shannon shares her wealth of experience in the luxury travel space, shedding light on how her organizat…
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Start early: How to have an intentional budget season | with Joel Morales
25:35
25:35
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In this week’s episode of the Hotel Moment podcast, Joel Morales, CMO at Castlerock Asset Management, joins Karen Stephens, Revinate CMO, to offer a proactive approach to budget season – starting before August. Joel highlights the benefits of initiating budget planning as early as May or June, and how he’s seen sales and marketing departments align…
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