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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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The food and beverage space has done a lot of evolving over the last decade. And after some unprecedented circumstances, it experienced some short but rapid stages of advancement, bringing us new technologies that are now commonplace. As time goes on, and stability is challenged once again with factors such as a cost of living crisis, the industry …
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The pandemic taught food and beverage brands how to evolve through innovation. Digital took the forefront, and convenience and efficiency became more important than ever when it came to keeping business afloat. Meanwhile, takeaway and delivery options opened up new revenue streams for restaurants and cafes, expanding their consumer base and appeali…
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Throughout this season, we’ve explored the value that atmosphere, design, and innovative tech provide when boosting customer experience. But as an industry built on people, F&B is increasingly shifting its focus inward to find new ways to enhance the experience of those who keep the businesses running – staff. In this episode of Beyond Retail, we i…
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You may think a signature dish or culinary theme are all a food and beverage business need to develop a strong identity. But in reality, the meals served at our favourite eateries are one of many factors contributing a complex branding strategy. Food, lighting, interior design, menu layout; these and many other elements combined are what create imm…
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The food and beverage space isn’t what it once was – it’s much, much better. Even before the pandemic, restaurants, bars and cafes were on a steady march towards modernisation. Takeaway apps were making it possible for restaurants of all shapes and sizes to deliver to customers, and new technologies like QR codes were slowly making their mark on th…
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Brands are spoilt for choice when it comes to business tools; POS systems, CRM databases, even social media. These technologies are just a sampling of the plethora of services available to help retailers function and evolve. But one class of tool really making a difference is platforms. Platforms for E-commerce, platforms for managing business - no…
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Data engineers are the new fashion designers
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Not that long ago, you’d only expect a personalised customer experience if you were a regular repeat customer on your local high street - or if you happened to be a VIP shopping at Gucci. But that’s no longer the case. Today, a few data points can potentially give businesses a wealth of insight into their customers. And the information is already o…
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Physical stores aren’t going anywhere. And Adyen’s latest research found that consumers support this, with 59% still preferring to shop in-store. While sensationalist news headlines might try to convince us otherwise, the truth is that the internet isn’t the brick-and-mortar killer it’s been made out to be. In actual fact, the growth of the online …
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The retail landscape is rapidly changing alongside both global shifts and local pressures. Accelerated by the pandemic, businesses are now blurring the lines between digital and physical experiences. This shift towards multiple, connected sales channels has helped build resilience for many businesses. In fact, recent Adyen research has found that 7…
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When the going gets tough, the tough diversify
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The initial ‘response’ phase of the pandemic is over. Now, as we’re adjusting to a state of normal(ish), it’s a good time to take stock and evaluate the current state of UK retail and hospitality. We’ve seen that many retailers used the downtime of the pandemic to diversify their sales channels. The boundaries between in-store and online have becom…
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Impact seems to be on everyone’s minds these days. The pandemic has reawakened the altruist in us all, and the societal and environmental impact of brands matter as much as price when making purchasing decisions. Technology is also driving changes in our behaviour. Digital adoption accelerated during the pandemic as people sought solutions that wer…
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In March 2019, the nation was placed under house arrest. No eating out, shopping, or socialising meant retailers and restaurants had to pull down their shutters and to pivot to e-commerce or risk never opening their doors again. But in 2021 as brands welcome back shoppers in-store and online, how can they satisfy their customers' renewed appetite f…
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Panic buying, impulse shopping, and the growth of online spending - in the past 18 months, customer behaviour has been wildly unpredictable. Or has it? In this episode of Retail Reawakened, we examine the psychological impact of the pandemic on consumers and what it takes to win their loyalty today. We’ll also explore how businesses are embracing n…
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In 2021, it's not enough just to have a website anymore. You need a full ecommerce strategy. That means online stores, social media presence, seamlessly integrated online and in-store customer journeys and more. In this episode of retail reawakened, we explore exactly what it is that brands need to do to remain competitive in a retail landscape whe…
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Who hasn’t seen headlines heralding the death of the high street? Woolworths, Debenhams, Arcadia Group - do the the failure of these brands point to an overall demise? Is ecommerce taking the place of physical retail? Or is something different going on? To learn more about where we are now, we need to look back a few years. In this first episode of…
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2020 didn’t grind retail to a halt—it threw it into overdrive. Food and beverage reinvented themselves and took huge risks to stay in business. Incremental change went out the window as companies fought to survive. Now, as we return to normal, normal will look very different. Digital transformation, social commerce, experiential emphasis—what big s…
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