show episodes
 
On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who care greatly about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
 
Retail Doctor Group, has developed this series of podcasts to guide retailers through the steps to improve their business fitness as well as most recently, provide insights and opportunity in light of a COVID impacted retail environment. We will look at strategy, brand power, the point of difference, customer connection, effective people, visual impact, understanding your figures, category and stock management, and how to build your omnichannel strategy. We will also be publishing our State ...
 
Omni Talk is a series of podcast productions from OmniTalk.blog, hosted by leading omnichannel retail experts, Chris Walton and Anne Mezzenga, and other frequent guest contributors. Chris and Anne are the founders of Omnitalk.blog, one of the fastest growing blogs in retail, and ThirdHaus.com, a retail technology lab in Minneapolis. Their signature podcast, the Omni Talk Fast Five dives into the top retail news headlines of the week, all in their own candid and humorous styles, with frequent ...
 
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
 
Welcome to The Launchpad Podcast, powered by ACTO, Omnichannel Education for Life Sciences. We discuss commercialization strategies for drugs and devices across the globe, that challenge the status quo. We also highlight change agents working to disrupt life sciences and their strategies for success in the complex post-market promotion landscape.
 
Want to learn about customer acquisition and retention strategies employed by high growth digital-native product brands? This podcast - 2X eCommerce features interviews with experts at the forefront of technology and innovation in digital retail. Hear firsthand stories from founders of innovative direct-to-consumer brands. These insights will help you grow in specific areas of your direct-to-consumer business. hosted by Kunle Campbell
 
The Vibe is a podcast for modern marketers looking to stay on the forefront of marketing and keep up with emerging technologies. In each episode host Liam Moroney offers cutting edge thought leadership on building omnichannel experiences consumers want and mobile-first brands that do it all. Through expert interviews, thought leadership discussions, and brand spotlights, listeners leave equipped with strategies, insights, and trending news to elevate their career and navigate the changing ma ...
 
Inside the Funnel takes listeners into the world of marketing leadership, where decision makers make big decisions, data informs everything, and ROI is just one of many metrics that matter. Join DAC's Jenna Watson, Dan Temby, and Nasser Sahlool—marketing trailblazers and incorrigible rascals—as they explore personalization at scale, customer analytics, and other real-world marketing matters that determine the success of strategies, tactics, brands, agencies, and even entire careers. https:// ...
 
Total Retail Talks is for retail executives who crave the knowledge and insights needed to stay successful in today's fast-paced industry. Through engaging talks and focused interviews, listeners take away useful information and practical advice from a full roster of retail experts, influencers and leaders.
 
The line between food and tech is increasingly blurring. The Feed is a series of in-depth conversations from Matt Newberg of HNGRY (hngry.tv) and food industry insiders who are leveraging technology to shape the way we eat.
 
One of the fastest growing industries in the real estate market is the Industrial & Logistics sector. Matt Haddon, Head of Industrial & Logistics for CBRE Pacific talks to industry experts each episode uncovering new trends and market insights in this rapidly evolving real estate market.
 
We feature the brightest minds in B2B sales and marketing, sharing secrets to driving greater volume, velocity and conversion of sales pipelines in any industry. We cover the entire pipeline– demand generation, lead management, sales effectiveness, technology and more– all focused on helping you find, manage and win more business.
 
“On Target” is a new podcast from the Local Search Association (LSA) that explores the intersection of technology, media and local commerce. Each episode offers informal discussions with interesting people about a wide range of topics of interest for the local media and marketing community.
 
In this podcast hosts Seth Earley & Chris Featherstone invite a broad array of expert guests from various sectors to talk technology, data science, and enterprise applications for artificial intelligence and machine learning. Seth is founder & CEO of Earley Information Science. Chris is WW Business Development leader - Artificial Intelligence - Language and Speech services at AWS.
 
Ad Tech Today features conversations about the subjects that matter most to app publishers, developers, demand partners, and advertisers. This podcast is produced by Smaato. Smaato’s digital ad tech platform is a completely omnichannel, self-serve monetization solution and ad server. Our controls make monetization simple. Publishers can bring their first-party data and manage all inventory in one place. Marketers get access to the highest-quality inventory so they can reach audiences around ...
 
Destination On The Left is a podcast focused on the travel and tourism industry that explores successful collaborations, creative marketing ideas and best practices. Interviews are a mix of Destination Marketers, Industry Leaders, Consultants and businesses in the industry. We explore consumer marketing programs and travel trade marketing programs. This podcast provides an opportunity for professionals in the travel & tourism industry to share what they have learned and successes that they h ...
 
Welcome to the podcast of The Analytics Show. We will learn from the leading industry experts using data and analytics to solve the problems and create values in practice. We will also learn where their industry is heading to and how data and analytics will shape the industry in the future. Most importantly, how they are preparing their business for digital transformation and disruptions in the future.
 
Absolutely Write, is a graphology podcast where host Aditi Surana deploys her superpower of handwriting analysis to unravel some traits and characteristics. Graphology is an effective method that combines the science of graphology with the art of coaching to provide an insight for better understanding. If you think you already know our fascinating guests, then wait until you hear some free-flowing, vulnerable and candid conversations. In every episode, Aditi will explore some hidden personal ...
 
A rotating roster of industry influencers discusses the latest technology, trends, products, platforms, strategies, and tools in digital media marketing — with an emphasis on the often misunderstood practice of programmatic media. Spirited discussions and expert insights explore how the advertising industry is changing and what the future challenges and opportunities may be for brands, marketers, and consumers. Produced by Xaxis, a leading programmatic media agency since 2011.
 
Delivering is a podcast that moves beyond just industry news for designers and developers and looks at the email industry as a whole, from strategy and copywriting to design, development, tooling, trends, culture, and more. Through industry analysis, in-depth interviews, and conversations with those shaping the email industry, Delivering illuminates an evolving and thriving community for email professionals and how email impacts not only business, but the world.
 
The Syneos Health Podcast Series dissects some of the most complex issues biopharma leaders are facing today. Our clinical and commercial experts provide time-tested solutions, as well as perspectives on the news of the day. Hosted by Jeff Stewart, a long-time industry consultant who has advised biopharma leaders on licensing, mergers and acquisitions, pricing and market access, commercialization and go-to-market strategies, each episode explores the challenges and considerations involved wi ...
 
The Nielsen Norman Group (NNg) UX Podcast is a monthly show on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every first Friday as she interviews industry experts on common questions, pressing UX topics, and the impact of having a truly great user experience. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com
 
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show series
 
Many companies are turning to chatbots and virtual assistants to improve customer experience and increase operational efficiency. In the past text and voice channels were distinct. Now, tools and technologies are emerging to support omnichannel virtual assistants that seamlessly blend text and voice. However, voice and text interactions are quite d…
 
Douglas Ralston is the President and CEO of True Omni. With over 20 years of expertise in the digital and technological industry, Doug is a digital experience expert who reinforces innovation. Equipped with an industry-wide background in omnichannel, eCommerce, social and interactive digital strategy, Ralston steered technology businesses from diff…
 
Preston SoPreston So is an expert in both omnichannel strategy and voice design, as well as a number of other digital business and design practices.As communications channels proliferate and the variety of digital devices grows, we need strategies to give our customers and users a consistent experience, no matter where they are or how they are cons…
 
Learn more about preparing for the holidays here: https://bit.ly/3hgerOO This episode is dedicated to a subject that’s top of mind for a lot of businesses right now: The 2021 holiday season. To dive into this important topic, we’re joined by expert Allison Auclair, NetSuite’s Vice President of Product Management, as well as Drew Cook, the CFO and H…
 
Our guest this week on the Absolutely Write podcast is Harsh Shah, Co-founder Fynd - India's largest omnichannel retail platform. Fynd works with over 600 brands across 10,000 stores, bridging the online-offline gap. At Fynd, Harsh manages sales, business development and oversees growth of their omnichannel products. Harsh has been running Fynd for…
 
Jasper is the Strategic Partner Manager APAC at Gorgias Gorgias is an omnichannel customer service and helpdesk platform: www.gorgias.com Jason and Jasper discuss how customer service and support is critical to the success of any eCommerce or omnichannel business and how it can actually be turned into a profit centre done right Gorgias is an omnich…
 
On today’s podcast we welcome special guests Sean Harper, Co-founder and CEO of Kin, and Matt Higgins, Chairman and CEO of Omnichannel Acquisition. Kin Insurance is an insurance technology company that makes home insurance easy and affordable. It recently announced a $1 billion merger with Omnichannel Acquisition. On the show, Sean and Matt discuss…
 
In today's Fast Five Podcast, sponsored by Takeoff and the A&M Consumer and Retail Group, Chris Walton and Anne Mezzenga:- Recap their biggest lessons learned from Groceryshop through the lens of the explosion of recent announcements from DoorDash, Shipt, and Instacart this week.- Laud Amazon for continuing to rollout its Palm One payment system.- …
 
On today’s episode, Kunle is joined by Mike Yan, Co-founder and CEO of ManyChat, a chat-focused omni channel communication platform trusted by over 1 million businesses. We all know business and almost everything is mobile-first nowadays. Apps like Instagram and Tiktok have stolen a lot of Facebook’s thunder. Indeed Instagram is predicted to drive …
 
Blake is the CEO of Flippa - https://flippa.com Flippa is an online marketplace for selling existing online businesses and other digital assets Flippa is used by thousands of merchants to successfully exit their business ventures when they see fit by easily connecting with a market of willing buyers - with Flippa essentially acting as the 'broker' …
 
Hoe Spinnin' Records met marketing DJ's als Tiësto en Kris Kros Amsterdam boost? Hoe bouwen zij hun merk met 100 miljoenen trouwe volgers? En hoe werkt marketing bij een muzieklabel? Leer het in deze HelloMasters met Global Head of Marketing Susanne Hazendonk. Benieuwd naar Marketing as a Service? www.hellomaas.com…
 
Clark Twiddy is the President of Twiddy & Company, an asset management and hospitality firm founded in 1978 along the North Carolina Outer Banks. He was raised in Duck, North Carolina, and is a combat veteran of the US Navy and an alumnus of several universities. Clark has served in numerous public, private, government, and non-profit capacities at…
 
The CPG Guys, Sri & PVSB, are joined in this episode by Christina Vail, Director of Client Strategy at Profitero, the eCommerce performance analytics platform of choice for the world's leading brands. With Profitero, brands can measure their digital shelf performance across 8,000+ retailer sites and mobile apps in 50 countries, gaining actionable i…
 
In this podcast episode, we catch up with Remi Turcotte, Founder of Turko Marketing, to learn about managing an ad budget. You’ll learn: What tools you can use to keep track of your budget What metrics you should include in your paid performance report Why you should pay attention to quality score Links mentioned in the show: Follow Remi on LinkedI…
 
"If you know it all, then you are not learning" Our guest this week on the Absolutely Write podcast is Aditya Mehta - Head of Corporate Strategy & Development, Sony Pictures Networks India. With a career spanning over 17 years, Aditya has a wealth of experience across investment banking, venture capital and media and entertainment. Currently, Adity…
 
What should your service level KPI's be in your contact center? In this episode, the voice of the Geek, Tom Laird, gives the "official" "Advice from a Call Center Geek!" SLA benchmarks for Voice, Chat, Email, QA, and Sentiment. Let the arguing begin! Follow Tom: @tlaird_expivia Join our Facebook Call Center Community: www.facebook.com/callcentergee…
 
In episode 316 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Giovanni Monti, senior vice president of healthcare services at Walgreens Boots Alliance, a global leader in retail pharmacy. Listen in as Monti discusses his role and team at the company, how the COVID-19 pandemic increasingly blended healthcare and retail together, and wh…
 
On today’s podcast we welcome special guest, BBQGuys CEO Russ Wheeler. BBQGuys is a leading specialty e-commerce platform for higher-end BBQ grills, grilling accessories and outdoor living products for both homeowners and professional builders. On the show, Russ discusses: -How the business evolved from a single brick-and-mortar store back in 1998 …
 
In this special Groceryshop edition of our Omni Talk Spotlight Series, sponsored by Cleveron and UntieNots, Chris Walton and Anne Mezzenga sit down to chat with FRONTdoor CEO and Co-Founder Dan Bourgault.When Chris and Anne first heard the news of what Dan and FRONTdoor collective have been working on, they immediately said to each other, "We have …
 
In a business dictated by an algorithm, designing a fluid, flexible process to get products ready for ecommerce and built out with content is essential. Lauren Livak, who ran North American Digital shelf strategy at Johnson and Johnson and is now Director of the Digital Shelf Institute, has embarked on a ten episode series of webinars with new rese…
 
In this special Groceryshop edition of our Omni Talk Spotlight Series, sponsored by Cleveron and UntieNots, Chris Walton and Anne Mezzenga interview Shipt Chief Business Officer Rina Hurst about Shipt's new partnership with Visa that gives free Shipt memberships to Visa card holders.In addition, Rina also shares Shipt's three ring strategy for expa…
 
Nick Yang is the Head of Marketing at Jacaranda Finance. Jacaranda is a Brisbane-based personal finance company providing super fast lending services to Australians with a broad range of risk profiles. Nick and Jacaranda want to usher in a new era of financial inclusion by making micro-financing available to all Australians, including the 3 million…
 
In this special Groceryshop edition of our Omni Talk Spotlight Series, sponsored by Cleveron and UntieNots, Chris Walton and Anne Mezzenga sit down to chat with one of Omni Talk's favorite guests, the always mellifluous Indy Guha, the CMO at Signifyd.Indy, as he always does, gives Chris and Anne a crash course in the growing importance of fraud pre…
 
In this special Groceryshop edition of our Omni Talk Spotlight Series, sponsored by Cleveron and UntieNots, Chris Walton and Anne Mezzenga sit down to chat with Cooler Screens Founder and CEO Arsen Avakian.Cooler screens, as its name implies, is one of the cooler companies around. It specializes in helping retailers amplify their in-store touch poi…
 
The CPG Guys, Sri & PVSB, are joined in this episode by Sinan Gurman - SVP of data & analytics, and Seema Kashyap - Director and practice leader of Marketing Analytics at WNU at WNS (Holdings) Limited (NYSE: WNS), a leading Business Process Management (BPM) company. WNS combines deep industry knowledge with technology, analytics and process experti…
 
This week's show is called "How G.R.I.T. Can Lead to Corporate Marketing Success". My guest is Christina Del Villar, Chief Marketing Strategist & Author of "Sway". Join us as we discuss her new book and the inspiration behind it, the meaning and importance behind the GRIT methodology, how COVID has influenced the concept of GRIT, and how she is usi…
 
Every digital media company is struggling to recruit and retain great talent. In episode 6 of our “People of Programmatic” podcast, part of our 10x10 series to herald Xaxis’ tenth anniversary, our guests explore the new landscape of work and workers, and reveal how recruiters, managers, and executives can evolve their practices to find great people…
 
In this week's episode, we take a look at a really cool team-building exercise that I have done here at Expivia. We sat down with some of our management and HR team and tried to discuss the top 10 customer service skills that an associate would need to be a world-class agent. The discussion was lively and fun! Every organization will have a differe…
 
On our 10-part series on graphology, Aditi will be talking about different aspects of our handwriting every Friday. This week, she talks about connected versus disconnected writers. Tune in to this very special episode of Absolutely Write to know more about what the connection of our writing can say about us. Check your friends, family members, and…
 
In today's Fast Five Podcast, sponsored by Takeoff and the A&M Consumer and Retail Group, A&M's David Ritter and Kristin Kohler Burrows join Chris and Anne to debate:- What Amazon's latest moves to increase wages and offer free college tuition for its employees signal for the rest of the retail industry.- The recent layoffs at Casper and whether th…
 
How A Superbowl Ad Sent Death Wish Coffee Into Bootstrapped Growth Mode, With Will Critcher.Ecommerce Straight Talk Episode 16 This week we're chatting with Will Critcher, the Director of Ecommerce at Death Wish Coffee. Death Wish Coffee makes the worlds strongest coffee, with twice the amount of caffeine as a regular 'cup of joe'. Join us in talki…
 
Sharick Mirza, CEO at Assurety Consulting, and Rex Bull, CMO at Assurety Consulting, join me to talk about using data to improve the customer experience in delivery and reverse logistics: Case study of how data improved the customer experience for a medical devices company’s reverse logistics services Matching delivery data to customer communicatio…
 
What if you had 30 years of longitudinal data, from thousands of HCPs across 30 specialties, on how and why health care practitioners prescribe therapies, and where and how they prefer to receive information on those therapies – or even how a major event, like a pandemic, impacted those behaviors? You would have powerful insights that point the way…
 
It’s been a trend throughout the pandemic, but BOPIS, Click-and-Collect, whatever you’d like to call it, is here to stay. It’s time to get a solid solution, and unfortunately, it’s not as simple as setting up lockers inside or outside your store.In this podcast, Anne Mezzenga and Cleveron Co-Founder Indrek Oolup dive deep into the complete strategy…
 
Quit sending all your customers all the same promotions, and while you’re at it, make it fun!In this live recording of the Omni Talk Spotlight Series, Anne Mezzenga and Chris Walton sit down with UntieNots co-founders, Zyed Jamoussi and Cédric Chéreau to talk about how they’re utilizing AI and gamification to make loyalty programs better for retail…
 
David is the Founder of Charm - https://charm.io Charm is a SaaS platform that provides deep research, unique data points and rankings on over 2 million DTC eCommerce brands This data is used by investors, product teams and marketers to research the best brands to target and invest in, learn from or sell to Jason and David discuss how Charm came to…
 
During this session, our SVP Dave Marcotte is joined by Paul Walsh, Head of Business Development at BezzoMeter, to discuss climate's impact on what consumers are wanting, needing, and feeling at any given time during their retail journey. A detailed discussion about consumer demands in the face of a rapidly changing climate. Find out how climate vo…
 
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