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Juan Fernandez, Cecile Munoz, Shawn Meaux

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Hi, we are Juan Fernandez and Cecile Munoz. We are fascinated by the intersection of business and relationships and how to thrive in your life. In this podcast, we explore issues affecting the workplace and how it impacts culture, interpersonal relationships, and how to grow as a human being. What makes us qualified? Juan Fernandez has covered some of the biggest stories in the Southland Los Angeles as part of the CBS News. His favorites include Presidential visits and the arrival of the Spa ...
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Thomas Hatch and Jimmy Chunga are The Hacks! Join them every week as they talk about nerd stuff. If you’re into cybersecurity, DevSecOps, SecOps, DevOps, all the Ops, infrastructure automation, network automation, configuration management, and open source then subscribe now. This will be your new favorite podcast! Because we know you’re thinking it...NO, they don’t live in their moms’ basements...this month.
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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
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You’re a leader who knows that people are at the center of an exceptional organizational culture. You're excited to activate a culture of continuous learning – where everyone is capable, confident, and empowered to solve problems and innovate at all levels. This podcast is all about inspiring and equipping you to do that – through the power of learning and leading. Chain of Learning® is where the links of leadership and learning unite. Join your host, Katie Anderson, internationally recogniz ...
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Happy customers. Empowered teams. Delivering value fast. It’s time to unlock the power of Agile for your team and organization. Each episode examines a specific topic and the practical steps you can take to achieve better results starting now. After all, what’s the point of business agility if it doesn’t lead to better results. From proven patterns for success to leadership, scaling, metrics, empowerment, change management, and product structure, Unlocking Agile gives you the keys to innovat ...
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The nature of work is changing. As organizations restructure their activities around projects and programs during a time of unprecedented change and complexity, they’re also called on to reimagine how problems are solved and how work gets done. This takes a deep commitment to collaboration, empathy and innovation. Through this podcast series, ‘Center Stage: The Project Economy’, PMI presents the real meaning of innovative change, focusing on the strengths of virtual teams and cross-functiona ...
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Are you a clinician looking to find the balance between providing compassionate client care and business agility for your mental health practice? Tune in for all things YOU need to know to start or grow your practice and better serve clients across the board. Topics range from back-office fundamentals, professional networking and teletherapy to current brain science modalities, LGBTQ inclusion and more. Join your host, Margo Jacquot, PsyD, a long time veteran and business owner of The Junipe ...
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How can you leverage a User-Centered Design mindset in your product development efforts? In this series by Sunrise Labs, our UCD Team talks about challenges you might face when creating a smooth user experience in MedTech. Hear our experts discuss topics related to systems-level thinking, UX/UI Design, Human Factors Engineering, Industrial Design, and more.
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SEI Shorts

Members of Technical Staff at the Software Engineering Institute

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In these short videos, experts from the Software Engineering Institute (SEI) deliver informative snapshots of our latest research on the changing world of all things cyber. The SEI is a federally funded research and development center sponsored by the U.S. Department of Defense and operated by Carnegie Mellon University.
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Vying for Talent

The Brookings Institution / Center for Strategic and International Studies

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Vying for Talent is a podcast about the role human talent plays in the sprawling competition between China and the United States. Join Ryan Hass of the Brookings Institution and Jude Blanchette of the Center for Strategic and International Studies, and their expert guests, as they explore what the United States can do to improve its competitive edge for the future.
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Are you ready? I'm here to edutain (educate and entertain) you about the world of dog sports, primarily agility. Join me as I discuss my journey, and share successes, laughs and failures. I'll talk about training and effective ways to work with your teammate. I'll also speak with special guests & other trainers. My hope is to help you grow in the sport we all love. Every journey is different, but they all start with the startline. Support this podcast: https://podcasters.spotify.com/pod/show ...
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The Heart is a corporate center for digital ventures. The hub connects fast growing tech companies, investors and leading multinational corporations and builds new ventures on demand. Find out more: theheart.tech The Heart Tech Podcast Host is Tomasz Rudolf, CEO The Heart.
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Hosted by Dr. Lisa Hassler, an educator and parent, The Brighter Side of Education: Research, Innovation, & Resources is a research-informed podcast offering action-based solutions for teachers and parents. Committed to spotlight innovative individuals who bring about positive change in education, its primary mission is to connect educators and parents to resources that pave the way to a brighter future for our children. The podcast's music was created by Brandon Picciolini, her son, from Th ...
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Never wonder where your next client is coming from! Pipelineology is a podcast for entrepreneurs, agencies, consultants and sales professionals who want to fill their sales pipeline with hot prospects, close more deals, and have a predictable and reliable way to acquire new customers. This business podcast focuses on prospecting, customer acquisition, marketing automation, sales, retention and business growth... and have some fun along the way.
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24 Minutes of UX is a podcast of the people, by the people, for the people. The format is a combination of an after-work discussion, a 1-on-1 chat, a global community platform, and a coaching session. Episodes typically feature a Seeker and a Giver. The Seeker is a person seeking advice on a specific topic within the domain of UX. The Giver is here for sharing experiences about “what I wish I had known when I started with this topic”. Both the Seeker and the Giver can be senior or junior - w ...
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show series
 
No matter the team size, a strategic plan, and inspiring vision can go a long way in accelerating a team toward success. On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications Stephanie Barton welcomes Allyson Tjoelker, SVP, Mission and YBS Lending for Capital Farm Credit and winner of the Accelerator of the Year A…
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Send us a text Dual language programs are growing as the value of linguistic diversity is seen as a strength to be leveraged, not a challenge to be overcome. Peek into the inner workings of the dual language program with Katherine Hamilton, the Senior Vice President of Programs at Ensemble Learning. Discover how these programs not only boost academ…
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In the episode, Guy Shalom, the CEO of Glassix, shared the personal story behind the company's inception. Glassix began as a solution to a personal challenge: both of his parents have the same disability, which made effective communication challenging. This experience inspired Guy to develop a solution that could improve communication not only for …
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If you're a job seeker, this episode is for you. Colin Frontczak is an associate director at Synaxia Group, a technology recruitment firm of very experienced recruiters with decades of experience in filling strategic roles in the Technology industry. His Personal expertise is filling positions in Product and engineering roles, which reflects his st…
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If we're to believe the press, things are looking really grimm in terms of global conflict. Over the past weekend, Chunga saw dozens of different media outlets all saying that we are closer to World War 3 than we have been since the 1960's. Some are even saying it has already begun, we just don't know it yet. This coverage has Chunga asking a coupl…
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Trust in CX: Lessons from the Executive Assistant to Ronald Reagan In the latest episode of the Delighted Customers podcast, Peggy Grande shares her fascinating journey from a regular middle-class family to becoming the executive assistant to President Ronald Reagan. From her unlikely selection to be the executive assistant for Ronald Reagan to her…
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For more info and to apply for the Japan Study Trip - Click here: https://kbjanderson.com/japantrip/ If you're passionate about continuous improvement, quality, or operational excellence, chances are Dr. W. Edwards Deming has shaped your journey—even if you haven't realized it yet. But do you know how this influence came about and the profound impa…
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Your Social Security Number... If you live in the United States, you've been told, taught and trained, since you were about 12-years old, to guard this numeric form of personal identification with your life! Whelp, congratulations, you just failed. No really, it's true. Your Social Security number is now out in the wild. Last week, a company called…
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Human-centered leadership is the antidote to low employee morale, high turnover rates, weak team dynamics, and negative organizational culture. On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications Stephanie Barton sits down with Karin Hurt, Founder and CEO of Let's Grow Leaders and instructor in the Leading Leade…
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Send us a text "Our traumas can either be our greatest problem or our greatest superpower," (Dr. Robyn Koslowitz). Which do you believe it is? Reflect on childhood trauma with Dr. Koslowitz, a nationally recognized clinical psychologist, who dives deep into her personal journey and professional insights to help us understand how trauma can be hidde…
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Ken Peterson is the President of QuestionPro’s Customer Experience Division and joined me for an enlightening conversation about the intersection of AI and CX. QuestionPro’s Voice of the Customer platform already incorporates AI in its range of products from basic surveys to complex research, customer experience and employee engagement. GenAI promi…
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After taking and extended summer holiday, Tom Hatch is back baby! While he was away, Chunga came across and interesting article about "Singlularity". Do you know about the theory and concepts behind Singularity? If you're not familiar, Singularity is that singular moment in time when computers become self-aware, and merge their existence with human…
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Empathy-Based Listening (EBL) is the transformative skill that can elevate your leadership and transform your listening skills. On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications Stephanie Barton is joined by Eric Maddox, speaker at the upcoming FCCS RISK 360 conference in Boston, author, motivational speaker a…
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Imagine that you’ve been asked to lead a credit union in the middle of a worldwide pandemic. With a rich background in financial and nonprofit marketing, Kristen Heisey has been steering Everence Federal Credit Union towards new heights for the past two years. Under her leadership, the credit union has not only navigated through post-COVID challeng…
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For more info and to apply for the Japan Study Trip - Click here: https://kbjanderson.com/japantrip/ What does “winning” mean to you as a leader? And what is your leadership role in creating a winning strategy and organizational culture? According to Billy Ray Taylor, CEO and President at LinkedXL and former Goodyear Tire executive, winning is not …
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With less than 95 days until the election and all that has happened recently, the race for the presidency has shifted into high gear, already full of monumental, historic events and eliciting heightened negative emotions. Regardless of your political affiliation, all of it is making us unhappy on top of everything that we are dealing with in our ev…
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I'm known to have EVERYTHING a person could need when away from home, even probably more than most people have in their home but I carry it in a convenient tool bag. From safety pins and measuring tape to pain relievers and stomach soothers, I am known as CVS - Cara's Variety Service. While I might be a handy individual to have at the agility trial…
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Send us a text How can understanding and integrating Social-Emotional Learning (SEL) impact the way we educate and nurture young minds? Join us as we explore SEL with Dr. Maggie Broderick, Associate Professor in the Teacher Education Department of National University’s Sanford College of Education, where she serves as a Dissertation Chair and Facul…
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Imagine walking into a clinic feeling anxious about a possible cancer diagnosis and leaving with all your concerns addressed, feeling genuinely cared for and understood. Unfortunately, for too many patients today, that’s simply not the case. The pressure of production goals, burned out and short-handed physicians, and an increase in administrative …
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In his other life, Chunga is a voice actor and is a member of several acting unions. Lately, that means he's always on strike for one reason or another. Well, its happening again... This time, voice actors are striking against the video game industry! At the center of this mess is A.I.--big shock. A.I. seems to be a near constant threat to performe…
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Improving Customer Loyalty through Martech and AI-Powered Solutions Greg Kihlstrom is a best selling author with nearly 20 books on Martech and customer experience management. Greg shares fresh insights into how companies can leverage marketing technology and AI to bolster customer loyalty and satisfaction. Whether you're a C-suite executive or a m…
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For more info and to apply for the Japan Study Trip - Click here: https://kbjanderson.com/japantrip/ Have you ever paused to reflect on the critical moments of your life and realized their impact on your own trajectory and others' lives? In this special episode of Chain of Learning, I welcome back Isao Yoshino as we celebrate our decade-long partne…
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Over the weekend, Tom was one of the millions of people that were affected by the massive IT outage caused by CrowdStrike! How about you? Were you affected the outage? Did you get stranded anywhere? Chunga says, this is what happens when too many people rely on one singular thing. Tom "crushingly" agrees! He refers to a problem of this type as a "B…
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Send us a text Ever wondered how the commodification of education affects our teachers' mental health and the quality of education? Join us as we explore this pressing issue with renowned healthcare executive and leadership consultant, Dr. Roger Gerard. Together, we unpack the alarming rise in teacher burnout and anxiety, exacerbated by the pandemi…
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Have you ever wondered how digital experience and AI can transform your customer interactions? Andrew Carothers, CCXP, a senior digital experience leader in the CX area at Cisco Systems, shared insights from this multinational leader's industry-leading portfolio of technology innovations, including networking, security, collaboration, and cloud man…
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Tom has lost his wallet! This has never happened before! If you find it, will you please let him know? Although his fresh back from his vacation, Tom is feeling anything but relaxed and recharged. In truth, he feels like he came home to a huge dumpster fire. There's several reasons for this. Sure, the lost wallet is one of the big ones, but he's al…
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We reviewed all the 20 episodes from Season 5, and shared some much needed look back and key highlights. While the learnings are an abundant treasure trove, we handpicked a few and categorized them into 4 sections: Dystopian aspects of current socio-technological trends with Sangeet Paul Choudary, James Currier, John Robb and Jeremiah Owyang Vision…
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Transforming Workplace Culture Through Employee Experience Dr. James Killian is an expert in the field of employee experience. He has held high-impact global leadership positions at Qualtrics, SAP, IBM, Hogan Assessment Systems, and led several startups to record growth, and he’s a professor in the Masters of Science CXM program at Michigan State U…
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For more info and to apply for the Japan Study Trip - Click here: https://kbjanderson.com/japantrip/ Today's guest, Isao Yoshino, a 40-year Toyota leader, has influenced thousands of leaders worldwide and inspired my book, "Learning to Lead, Leading to Learn." Join us as we celebrate two anniversaries: our first meeting in July 2014 and the four-ye…
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Tom is taking a much needed break. Before he left on his extended holiday, he and Chunga had a chat about the decline of remote work in the tech space. This is one of those rare subjects of which Tom and Chunga passionately disagree. Recently, it has come to light that as many as 25% of tech companies have admitted to using a manditory "return to o…
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Send us a text Want to change your approach to teaching? Join us with Jessica Cavallaro, co-founder of The Agile Mind, as she uncovers the transformative power of Agile methodologies in the classroom. Discover how Jessica embraced Agile principles, reshaping her educational environment into a vibrant space of collaboration and student-driven proble…
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The Science of Sticky Ideas: Crafting Memorable CX Strategies We revealed some powerful insights from "Made to Stick" by Chip and Dan Heath on my latest podcast episode with Megan Burns! We explored why some ideas thrive while others fade away, and how leaders can apply these principles to make a lasting impact. From the death of traditional butter…
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The book Human-Centered Agile by Joe Montalbano and Brad Lehman offers strategies to combine Agile and UX. Daniel Boos, co-lead of UX practices and Swiss Railways read the book, but still has questions, for example about organizations where agile may not fit, shared services teams, scaling agile, or the plethora of Ops that are emerging. Luckily Jo…
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Ritz Carlton is not just a brand. It’s a brand that sets the bar for customer experience. It was an incredible honor to host one of the icons in customer experience, Horst Schulze, the co-founder and former president of The Ritz Carlton Hotel Company. We talk about his new book, Excellence Wins, and he shares insights that transcend the hospitality…
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For more info and to apply for the Japan Study Trip - Click here: https://kbjanderson.com/japantrip/ Have you ever received blank stares from leaders when you’ve advocated that they adopt an improvement method or tool you know will help them? Perhaps the problem is not your idea but rather that you aren’t communicating in a way that connects these …
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Chunga made an observation recently. He says we're in the tech industry "silly season"! Every single day, there's a new, completely crazy, earth-shattering story coming out of a big tech company, somewhere. Tom partially agrees with Chunga, it has been nuts, but he says when it comes to the tech space, it's always the silly season! One of the bigge…
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Successful transformations during disruptive change demand a very defined set of behaviors from leaders. On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications Stephanie Barton welcomes Dr. Janet Lapp, Former Professor, Psychologist, registered nurse, author, and speaker at the upcoming RISK 360 Conference for a co…
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James Currier, co-founder of NFX and veteran venture capitalist, joins us as our final guest for Season 5 of the Boundaryless Conversations podcast. In this gripping discussion, we go through the current and future states of Venture Capital and startups, the role and impacts that AI will have in these ecosystems, and the incumbents' seemingly domin…
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Send us a text Can questioning transform teaching more effectively than lecturing? Join us on The Brighter Side of Education as we welcome Dr. Eric Mazur, the Balkanski Professor of Physics and Applied Physics at Harvard University, to discuss social learning and assessment. Dr. Mazur is the innovator of Peer Instruction and Perusall. His motivatio…
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