News, views, features and commentary about the automotive repair and service industry in Canada.
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Where the world is explained. Making sense of the big stories - looking behind the spin. Exploring the important questions about long-running stories and the latest global news. An honest, unvarnished, explanation of the world. Episodes from The Explanation, Unspun World, The Global Jigsaw and The Media Show.
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The Dealer Playbook is the top-rated podcast for automotive professionals who want to dominate the retail industry. Hosted by Michael Cirillo, this show delivers expert interviews, proven strategies, and actionable insights to help you sell more cars, lead stronger teams, and grow thriving dealerships. Whether you work in sales, service, F&I, marketing, or management, you’ll gain the tools and confidence to excel in a rapidly evolving market. Join thousands of listeners every week who trust ...
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Welcome to AutoFix AdvisorCast, the podcast where automotive service advisors finally have a place to call home. Hosted by industry veteran Michael Doherty, with over 28 years of experience in the trenches, this show dives deep into the challenges, frustrations, and demands of being a service advisor in the independent auto repair world. AutoFix: AdvisorCast isn’t just about problems; it’s about solutions. Michael Doherty shares best practices, actionable tips, war stories, and fresh ideas f ...
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Welcome to the EV Geek Podcast where we talk about all things electric vehicles! From EV ownership, charging, roadtripping to EV sales, service, infrastructure, renewable energy and breaking news! If it’s about electric vehicles, we will talk about it...pros and cons!! Feel free to submit show ideas to evgeek1@gmail.com. We want to hear from you about things that interest you in the EV world! Help support and grow our podcast! Become an EV Geek Patreon member at www.patreon.com/evgeek Follow ...
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Law Abiding Biker | Street Biker Motorcycle Podcast
Ryan Urlacher | Street Biker, Motorcycle Rider
This podcast is all about the law abiding biker (LAB). We talk about the world of motorcycling, motorcycles, ride reviews, equipment reviews, motorcycle law and issues, motorcycle clubbing, motorcycle news, motorcycle television and media, the motorcycle industry, smart phone app reviews, and so much more. We are the majority of bikers on the roads after all. You know, the "99%ers", and we are who the motorcycle industry looks to for product development and design, so let's be heard. This is ...
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This podcast is all about the law abiding biker (LAB). We talk about the world of street motorcycling, motorcycles, ride reviews, equipment reviews, motorcycle law and issues, motorcycle clubbing, motorcycle news, motorcycle television and media, the motorcycle industry, smartphone app reviews, and so much more.
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Exotic Auto Experts is your go-to podcast for all things related to luxury car repair, maintenance, and detailing. Join us as we share insights, tips, and stories from the world of high-end automotive care. From the latest trends in car customization to the secrets of expert technicians, we cover it all. Whether you're a car enthusiast or simply want to keep your vehicle in top shape, Exotic Auto Experts is your trusted source for automotive knowledge and inspiration.
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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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A lively weekly broadcast for automotive aftermarket professionals with insights and advice from service professionals and a virtual live shop tour. Bringing the world of aftermarket service to the forefront. Fresh. Fun. Listen To Learn Just One Thing
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Dive deep into the world of insurance claims with our podcast, newly rebranded as "The Art of Adjusting®"—a title echoing the revered book of the same name. This revamped podcast is not just a beacon for professionals navigating the adjuster landscape but also a wealth of insights for those curious about the intricacies of the industry. We're thrilled to announce that Bill Auten, owner of Auten Claims Management, will now share the mic with a stellar co-host, Chantal Roberts. Chantal isn’t j ...
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Yandara Yoga Institute is a world renowned yoga education program facility. Our aim for the podcast, hosted by Yael Ginzburg, is to make the great knowledge of our teachers and teachers around the world, accessible to our wider community and to help you apply their teachings to day to day life. This wisdom is meant to inspire you to remember your connection to the energetic world. New episode every other Tuesday. Please share the podcast, if you enjoyed it, to help this knowledge reach more ...
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Global Business offers in-depth analysis of the latest economic data, business trends and market moving policies, zooming in on how all this affects ordinary people.
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The Equality Conversation podcast with bestselling author Joy Burnford explores what we can all do to champion gender equality at work. Each episode offers inspiration, stories and practical solutions from business leaders and experts from around the world. Achieving gender balance at work isn’t about fixing the women, it’s about changing the system to enable the retention and progression of women in the workplace. So, if you’re looking for insights, guidance or advice on how to improve gend ...
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Dealer Tech Tuesdays - Where we discuss all things dealership tech. The good, the bad, and the ugly. We believe tech can empower your dealership to conquer an ever-changing world.
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The story of our times told by the people who were there.
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"On the Drive" is a podcast hosted by Cindy Lawrence, the driving force behind At Your Service- Drive. It caters to both automotive professionals and enthusiasts, offering engaging segments featuring tribal knowledge, entertaining stories, inspiring success narratives, game-changing best practices, and special spotlights on women in the industry. The podcast promises to be an immersive experience, blending entertainment and education to keep listeners hooked on the high-revving and heart-pou ...
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New to the high-octane world of insurance agency ownership with The Insurance Dudes© ? Looking for answers on how to make it happen? Hosted by industry veterans Jason Feltman and Craig Pretzinger, this podcast is your no-holds-barred guide to dominating the insurance game. With decades of combined experience and a track record of building some of the most successful agencies in the business, Jason and Craig are here to share their hard-won insights and proven strategies. You're here just in ...
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Telling my listeners how it is in the world of Car & Van Leasing! I’m the owner of Silverstone Leasing, a Vehicle leasing company based in Northampton, UK. 10 years strong, Silverstone specialise in leasing new cars and vans to businesses and private individuals. We supply all makes and models with award winning customer service. These podcasts are my thoughts, how it is, with no frills, just the straight talking about the world of leasing and anything else I may think of.
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Join hosts Jess Burkhart and Shasta Haddock, a dynamic duo who are blazing a trail for young people, and especially young women in the car business. Dive deep into the automotive industry, as each episode of "Chicks in Charge" uncovers the inner workings of sales, service, BDC, finance, and collaborative efforts with vendors. However, this podcast goes beyond just business insights; Jess and Shasta are dedicated to creating a nurturing and supportive environment that empowers young women to ...
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Have you ever found supporting Hmong businesses to be difficult and maybe even sometimes a hassle? Well it's probably because: A. Its more convenient to go elsewhere B. You don't have a clue who provides the service or product you're looking for C. You're not aware of anyone in your location These are all very common reasons why Hmong people are not supporting Hmong businesses. If you can relate to any of these, you are not alone. In fact, I know a lot of people who would love to support Hmo ...
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Cars are getting smarter. But the shift to Level 5 autonomy will take time, testing, and the technical chops to perfect the connected car at the component level. That means sensors, 5G, systems on chip, and other foundational elements that are the heart of the autonomous vehicle. Drive World Conference & Expo launches in Silicon Valley with North America's largest embedded systems event, Embedded Systems Conf. The event brings together the best minds across the auto electronics and embedded ...
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An original podcast from T-Mobile for Business and iHeartRadio, Jonathan Strickland connects with the world’s most unconventional thinkers, the leaders at the intersection of technology and business, to understand how they continue to thrive in a world of complex organizations and lightning-fast technology. How do these executives innovate and enable change, both inside and outside their companies, and what are they looking forward to tackling next? Let’s find out…
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In The Chubb Interviews hosted by self-confessed car lover, Jodie Kidd, we’ll be joined by the experts, the buffs and the enthusiasts from the classic car world. During the series our guests will talk about their passion for classic cars and share their fascinating personal stories. From the restorers through to the owners. Brought to you by Chubb. Expert Insurers of your most valued possessions. Established since 1882. When Thomas Chubb and his son started out in 1882 they built an insuranc ...
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Subscribe and listen as changemaking CMOs unpack the myths and mystery surrounding brand marketing in our unmissable video podcast series with Comscore CMO and EVP of Digital, Tania Yuki. Hear from some of the world’s best and brightest creative marketers about how they are creating a positive impact in the world and for their customers.Join us for a new episode each Tuesday and send us your tips for a leading CMO you would love to hear from via cmopulse@comscore.com
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In this dynamic and impromptu podcast, the ASOTU street team brings you real-world, real-time interviews and intel while on location with Dealers and Industry Leaders across the U.S. Meet the Automotive movers and shakers you’ve seen on the screen and some you’ve never heard of before as we have candid conversations around some of the biggest challenges in automotive. When team ASOTU is on the ground, you’re right there with us. In the Dirt with ASOTU is produced by Automotive State of the U ...
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Miles and Sam at The Miles Driven talk cars and automotive news mixed in with the occasional anecdotes from Miles' past in the motor trade. The pair also keep you updated with news and take deep dives into the automotive world whether that be the history, the future, or the present day of cars and the people that make the industry tick. Expect lots of challenges as they muse what can be bought for certain budgets and encourage listeners to join in contemplating what they would buy if given a ...
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Watch Nationally Syndicated Car Concerns USA Radio Show Every Week-day Morning Starting at 9:00 A.M. (EST). USA TOLL-FREE: 1-855-CAR-CONCERNS (855-227-2662) @ http://bit.ly/cwAyD7 Car Concerns Is The Fastest Growing Car Talk Radio Show In The USA! Car Concerns is Nationally Syndicated Radio Talk Show That is Heard In Great USA Radio Markets Like Boston, Chicago, Las Vegas, Pittsburgh, Winter Springs, Botell, Hagatna and Other Great Cities Around The Nation. Is Car Concerns Heard In Your Town ...
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ASW Conversations: Being a Professional Pivoter, with Autumn Lamb
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Autumn Lamb’s LinkedIn description might tell you all you need to know about her: Professional pivoter of all things marketing. She’s all about opening the various doors that she comes across in the automotive aftermarket. Autumn pivots from one challenge to another, one association group to the next. In this conversation, we learn more about the m…
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Multiple Business Adventure With Lue Yang
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Send us a text Business isn't easy, but when you're passion is to create businesses that are successful, you're going all the way! Join us in this podcast where Business Investor Lue Yang shares how he turned a job into a business and businesses into other businesses. Don't miss out on all the free hacks he gives that could help you get where you w…
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The Friday Charge! Weekly EV News Ep.18 - January 17, 2025
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On Episode 17 of The Friday Charge, Joel and Sebastian discuss... Kia delays Tesla Supercharger access Rivian becomes king of the Electric Vans Our Review of the Hummer EV wo more automakers join the Supercharger Bandwagon ChargePoint battles cable theft @kia @hyundai @ChargePointnet @Rivian @gmc Questions? Comments? Interested in being a guest? Em…
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Are Safety Protocols Important for Auto Repair Shops?
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Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. Today, Michael tells you how important CPR training and acquiring an AED are for automotive shops. He also talks about the value of having c…
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U.S. retail sales show momentum at the end of 2024
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--Firefighters make progress as Santa Ana winds ease and temperatures drop in LA --Average cost of a dozen eggs in the U.S. up 63% in 2024 --RedNote might face U.S. scrutiny as a Chinese platform
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Episode #59: Who’s Liable When Your Car is Stolen?
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Send us a text In this episode of The Art of Adjusting®, William and Chantal dive into a listener's question about liability coverage for stolen vehicles and expand the discussion by exploring related topics from various Reddit subreddits focused on the insurance claims industry. They break down the key question of whether a vehicle owner is liable…
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Ep. 643 - The $100 Mistake Your Dealership Keeps Making, With Kyle Disher
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In this episode, I sit down with Kyle Disher, CEO of RevDojo, to peel back the layers on one of the most overlooked, yet game-changing aspects of the automotive industry: hiring, training, and accountability. Kyle's seen it all—over a decade of dealership mystery shops, thousands of hires, and countless training sessions. Together, we uncover what …
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Foreign brands launch Chinese New Year specials to cash in on festive period
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--Global Mayors Dialogue is underway in Nanning --China's shipbuilding industry reinforces position as global leader --TikTok prepares for total shutdown in the U.S. on Sunday if ban moves forward
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The devastation caused by the wildfires in Los Angeles has been profound, with homes and communities left in ruins. Jonathan Hunt, Fox News correspondent, and Emma Vardy of BBC News recount their experience of reporting from the Pacific Palisades. Allison Agsten, director of the Annenberg Centre for Climate Journalism and Communication, shares her …
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From Law to Insurtech: Chris Cheatham's Journey
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Shoot Us A Message! Welcome to another exciting episode of The Insurance Dudes! Today, Craig Pretzinger and Jason are joined by Chris Cheatham, an entrepreneurial dynamo deeply rooted in the insurtech world. Chris, a former lawyer and the co-founder of Risk Genius, shares his journey from legal frustrations to pioneering insurance AI technologies. …
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China unveils measures to boost Hong Kong's position as an international financial center
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--China becomes the first country with over 4 million patents --The world's largest indoor ski resort in Shanghai attracts local amateur skiers --"TikTok refugees" flock to Chinese app RedNote amid ban concerns
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The Authority Gap: Lessons for organisations with Mary Ann Sieghart
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The Equality Conversation podcast with bestselling author Joy Burnford explores what we can all do to champion gender equality at work and is dedicated to the retention and progression of female talent in organisations. Each episode offers inspiration, stories and practical solutions from experts, leaders and senior business women from around the w…
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From Law to Insurtech: Chris Cheatham's Journey | Teaser
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Shoot Us A Message! Join us as we navigate Chris’s unique career trajectory, from handling complex legal documents with machine learning to enhancing insurance processes with AI. Expect lots of laughs, engaging anecdotes, and even some nostalgic discussions about video games and childhood concerts! So buckle up and get ready for a dynamic ride thro…
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AI takes center stage at the 18th Asian Financial Forum
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--Chinese policymakers highlight adjustments made in 2024 to support high-quality growth --China's Spring Festival travel rush kicks off with record 9 billion trips expected --UBS: China remains attractive to foreign investors despite economic uncertainties
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The Hummer EV is a BEAST of a truck! First Drive and Review
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On Today's Episode, Joel and Sebastian get their hands on a 2025 Hummer EV Truck 3X, courtesy of Gwatney GMC in Sherwood (https://www.gwatneybuickgmc.com/). This vehicle is a monster in almost every regard - size, battery, charging, interior, etc...but is it a good EV? Questions? Comments? Interested in being a guest? Email us at evgeek1@gmail.com …
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Let's Get Real: The True Story of AI in CX & Your 2025 Game Plan
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Send us a text Tired of the AI hype cycle? In this straight-shooting episode, we're diving into what's actually happening with AI in customer experience operations right now. Not what vendors are promising, not what futurists are predicting, but the real deal from someone in the trenches. You'll discover what's genuinely working, what's still smoke…
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Navigating Policy Challenges During California's Wildfire Crisis
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Send us a text This episode uncovers the critical challenges insurance adjusters face during wildfires, focusing on the complexities of coverage and claims amidst catastrophic losses. The hosts explore key policy exclusions, the role of governmental actions, commentary and opinion that can be found on Facebook and Reddit, and the emotional toll on …
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China's foreign trade up 5% to hit new high in 2024
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--China shows economic resilience in a challenging global landscape --China and the U.K. agree on closer exchanges to support robust global economic growth --Los Angeles authorities put firefighters in strategic locations to prepare for stronger winds
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Ford CEO: China is the world's most important auto market
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--China's NEV market expects continued growth in 2025 --China focuses on creating a fair, equitable, and unified market environment --Standard Chartered aims to serve as super connector between China and UK
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How to Master Scheduling and Service Bay Utilization as a Service Advisor
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Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. Michael Doherty discusses the complexities of scheduling and service bay utilization today. He emphasizes the importance of recognizing the …
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Ep. 642 - How to Actually Sell Cars On Social Media, With Robin Wilson
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In this episode my guest is Robin Wilson, founder of Social Grenade, we’re diving deep into the messy, weird, and wonderful world of social media for car dealerships—what works, what flops, and how to stop posting inventory photos like you’re running a 2003 Craigslist ad. If you’ve ever wondered: “Are we posting too much… or not enough?” “Why aren’…
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China unveils smartphone purchase subsidy
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--China's CPI up 0.2% in 2024 --Private enterprises promote rural revitalization in Zhejiang Province --Resettlement of 46,500 people is underway following Xizang's 6.8-magnitude quake
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The Media Show: Meta drops fact-checkers and Grand Theft Auto 6 hype builds
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Ahead of President Trump’s return to The White House, Meta is replacing its US fact-checking program with a new “user-driven” approach called Community Notes. Angie Drobnic Holan, Director of the International Fact-Checking Network, explains the implications of this decision and whether decentralising moderation can effectively address misinformati…
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Don't Miss Out on These 2025 Electric Vehicles!
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2025 is here and today on the podcast we look at some of the new EVs we are excited to see come to the market in 2025! @Cadillac @GeneralMotors @StellantisNA @tesla @LucidMotors @VolvoCars Questions? Comments? Interested in being a guest? Email us at evgeek1@gmail.com Tesla referral code: http://ts.la/joel10273 Check out the EV Geek Store at https:…
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Mastering Traits and Systems: Ryan Schaffer's Insights on Efficiency and Growth
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Shoot Us A Message! Welcome back to another episode of The Insurance Dudes! Today, we're thrilled to have Ryan Schaffer from the mortgage and real estate finance industry join us. Ryan, who once aspired to be a firefighter, transitioned to the mortgage world in the early 2000s and has since navigated through various market cycles, including the 200…
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Analyst: AI chip technology to boost self-driving and robotics
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--China is set to boost large-scale equipment upgrades and consumer goods trade-ins --China aims to enhance the quality of life for seniors through technological innovations --CES 2025 opens in Las Vegas with nearly 150,000 expected at tech's biggest event
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Ep. 44 - Driving Culture Forward: Beth From Carter Myers Automotive— On Careers, Customer Advocacy, And Moving Lives Forward
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Welcome to “Live and On the Drive,” where we explore the dynamic intersections of business, culture, and innovation. Today, we’re thrilled to have Beth from Carter Myers Automotive—an industry leader with 24 locations across three states, supporting 18 OEMs. Beth’s here to share CMA’s unique approach to recruiting the next generation of cultural an…
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LAB-388-New 2025 Harley Touring Models Released & Virtual Launch Coming
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In this podcast episode, we discuss the 2025 Harley-Davidson model release of the touring models. This is what we refer to as a soft release, meaning these are the models held over from 2024 with no real changes except for color. We talk about what is released so far and we give our predictions on what will be released during the virtual launch hel…
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LAB-388-New 2025 Harley Touring Models Released & Virtual Launch Coming
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In this podcast episode, we discuss the 2025 Harley-Davidson model release of the touring models. This is what we refer to as a soft release, meaning these are the models held over from 2024 with no real changes except for color. We talk about what is released so far and we give our predictions on what will be released during the virtual launch hel…
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Mastering Traits and Systems: Ryan Schaffer's Insights on Efficiency and Growth | Teaser
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Shoot Us A Message! Whether you're in insurance, mortgage, or any sales-driven industry, this episode is packed with valuable advice on scaling your operations, building referral partnerships, and maintaining a competitive edge through perseverance and personalized communication. So tune in tomorrow and get ready to gain some actionable insights fr…
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Foreign institutions confident in the A-share market
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--China issues guidelines for building a unified national market --Industrial park facilitates technological exchanges and innovative cooperation between China and Germany --Global tech innovation takes center stage as consumer electronics show kicks off in Las Vegas
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Kia EV6 GT First Drive and Review - A Spicy Take on an Already Great EV!
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On today's episode, we got our hands on a 2024 Kia EV6 GT - the performance version of the already great Kia EV6. Does it have what it takes to be a true hot hatch? #kia #ev6gt #ev6 A huge thanks to Crain Kia of Sherwood for lending us this car! www.crainkia.com Questions? Comments? Interested in being a guest? Email us at evgeek1@gmail.com Tesla r…
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China services activity hits seven-month high on new business growth
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--Chinese FM Wang Yi visits Namibia, Republic of the Congo, Chad and Nigeria --Shanghai issues coupons to boost consumer spending --Slovak delegation will visit Moscow to boost ties and discuss Russian gas supply
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The Friday Charge! Weekly EV News Ep.16 - January 3, 2025
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On Episode 16 of The Friday Charge.. - Hyundai to provide free NACS adapters to all current and new EV owners - Hertz uses an interesting tactic to try and offload EV fleet - We drive Volvo’s EX90! - 7 New EVs qualify for the Federal tax credit - Tesla misses delivery target in 2024 @tesla @VolvoCars @hertz @kia @HyundaiMotorGroup Questions? Commen…
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China to significantly increase issuance of ultra-long special treasury bonds
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--Henan Province strives to drive breakthroughs in key agricultural machinery technologies --South Korean authorities fail to arrest impeached President Yoon Suk-yeol --Germany's manufacturing sector sees a disappointing end to 2024
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Episode #58: Unlocking the Power of Open Records with Mike Connell
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Send us a text In this episode of The Art of Adjusting®, Chantal and William welcome Mike Connell, CEO and Co-Founder of Risk Jockey, Inc., to explore the complex world of open records and Freedom of Information Act (FOIA) requests. With decades of experience as a licensed private investigator specializing in accident investigations, Mike shares in…
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Chinese President Xi Jinping's message on New Year's Eve lays out the goals of 2025
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--China's New Year box office earnings reach over 40 million U.S. dollars --The first Chinese-made cruise ship, Adora Magic City, served over 300,000 passengers in 2024 --China's manufacturing activity grows in December but at a slower pace
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Ep. 641 - Smart Dealerships Are Winning More with AI Says Maarten Bekkers
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If you hear the word “AI” and immediately picture a clunky chatbot throwing out robotic answers like “I’m sorry, Dave, I can’t do that”—you’re in for a wake-up call. In this episode of The Dealer Playbook, I sit down with Maarten Bekkers, the founder of AutoChat, to break down how AI is so much more than a fancy Q&A bot on your website. Oh, and if …
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We explore the key media trends shaping 2025. From the rise of AI in journalism to how social platforms are transforming news, challenges in media funding and the future of regulation. With insights from Madhumita Murgia of the Financial Times, Charlotte Tobitt from Press Gazette and Rebecca Jennings from Vox. Presenters: Katie Razzall and Ros Atki…
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We Drive the Tesla Model 3 Performance! The True EV Muscle Car?
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Sebastian gets behind the wheel of a Tesla Model 3 Performance for a complete driving review courtesy of Evolve Auto www.evolveauto.com Questions? Comments? Interested in being a guest? Email us at evgeek1@gmail.com Tesla referral code: http://ts.la/joel10273 EV Geek on X: https://x.com/theEVgeek Kilowatt Station on X: https://x.com/KilowattStation…
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Chad Spaide on Automation, Burnout, and Effective Client Engagement in Insurance
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Shoot Us A Message! Welcome to another episode of The Insurance Dudes! Today, we're excited to dive deep into the world of insurance with our special guest, Chad Spaide. Pronounced "Spade," Chad brings a wealth of experience and insights to our conversation. From tackling burnout and maintaining competitiveness in the industry to leveraging automat…
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--A Chinese booking platform sees a surge in outbound tourism around the New Year holiday --RCEP agreement enhances trade between China and ASEAN countries --Polls show that Russians hope for an end to the military operation in Ukraine due to its economic impact
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Chad Spaide on Automation, Burnout, and Effective Client Engagement in Insurance | Teaser
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Shoot Us A Message! Join hosts Jason and Craig as they discuss the value of mutual respect and support among colleagues, the significance of listening in sales, and the adaptability required in a constantly changing market. Chad also shares invaluable tips on using technology to enhance efficiency without losing the personal touch, managing leads, …
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Join Joel and Sebastian as they reveal their top 6 electric vehicles of 2024! From sleek sedans to powerful SUVs, these EVs are leading the way in innovation and sustainability. Tune in to see which electric vehicles made the cut! Questions? Comments? Interested in being a guest? Email us at evgeek1@gmail.com Tesla referral code: http://ts.la/joel1…
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China shows economic resilience in a challenging global landscape
27:00
27:00
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--China boosts fiscal and monetary support in 2024 --Entertainment, sports, and travel remain popular among young Chinese --Manufacturing investment growth rate exceeds 10% in China this year
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Ep. 43 - Popcorn, Pedicures & Putt-Putts: The Wild World of Dealership Amenities
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28:21
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Join Cindy Lawrence and Cindy Sarver with On The Drive as they dive into the fascinating world of dealership amenities. From bottled water branded with luxury logos to unexpected perks like in-house movie theaters and complimentar Buckle up as Cindy Lawrence and Cindy Sarver take you on a hilarious and eye-opening journey through the unexpected lux…
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2025 Predictions for CX and the Contact Center Industry
26:33
26:33
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26:33
Send us a text As we wrap up another year, it's time for our highly anticipated ACG 2025 Predictions Episode! In this special forecast, we'll dive deep into the future of technology and customer experience, sharing valuable insights from the entire Expivia team. What groundbreaking technologies will reshape the CX landscape? How will AI continue to…
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PBOC report: China's banking institutions kept risks under control in 2023
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--China's monthly NEV production and sales set new records in November --South American fruits arrive at Chinese households more easily and quickly --Biz Focus: Growing demand for industrial robots drives innovation in China
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The Global Jigsaw: The language of war: Ukraine
36:47
36:47
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Kyiv’s answer to the Kremlin’s warspeak. In part one of this miniseries, we focused on Russia’s case, trying to see through Moscow’s war propaganda: its purpose and building blocks. In this episode, we turn to the Ukrainian side of this linguistic tug or war. Here we find that language itself is at the heart of this conflict, fuelling Ukraine’s “li…
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Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Dougherty takes you through the A to Z of service advising, detailing individual traits and practices crucial for i…
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