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CapTech Trends features thought leaders and subject matter experts discussing emerging technology, design, and project methodology. Our goal is to unite diverse skills and perspectives to show how data, systems, and ingenuity can transform and enable organizations to advance what’s possible in a changing world.
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Markel Group is a family of companies guided by a collection of values that we call the Markel Style. Over the last 90 years, these values helped us evolve from a regional transportation insurance company to a global Fortune 500. It's takes generations of people to keep values like these alive, and we thought we should share the stories of some of the people who do just that.
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In this episode, CapTech CTO, Vinnie Schoenfelder is joined by Technical Director, Shannon Flowerday (Customer Experience), Manager, Carrie Ryan (Customer Experience), and Principal, Jon Bradway (Sports & Media) to discuss how integrating data into your customer experience strategies can grow brand loyalty and increase revenue for your organization…
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In this conversation, Jeremy Noble, President of Markel; Frank Majors, co-CEO and President of Nephila Holdings; Robin Russo, Executive Vice President of Markel; and Laura Taylor, President of Nephila Holdings discuss Nephila's value to Markel's insurance platform. The Markel Group Conversations are a series of panels included in the Forum, part of…
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Lacey Huszcza shares leadership lessons from her experience as Executive Director of the Richmond Symphony. The "Style at Work" Conversation series is part of the Markel Group Reunion. These conversations feature people whose lives and work embody elements of the Markel Style. Markel Style: https://www.mklgroup.com/who-we-are/m... Markel Group Reun…
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What happens when you eat Taco Bell for 30 days straight? Learn this and how Sam Reid generated millions of views for his show The Studio Revue. The "Style at Work" Conversation series is part of the Markel Group Reunion. These conversations feature people whose lives and work embody elements of the Markel Style. Markel Style: https://www.mklgroup.…
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Hannah and Xavier share the story behind their fast-growing Richmond, Virginia-based company. The company started when Hannah made 20 ice cream sandwiches at their home. Today, the company makes 50,000 daily. In this conversation, moderated by Richard Coughlan, Hannah and Xavier share stories about their partnerships with Westbury Pharmacy, Perform…
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In this conversation, Andy Sofish, CEO of CapTech; Brian Bischoff, Principal at CapTech; Nicole Oliver, Managing Director at CapTech; and Kevin Vaughan, Director, Generative AI at CapTech discuss how CapTech is helping its clients navigate the AI revolution. Chapters: 0:11 Andy Sofish sets the stage/frames the discussion 0:46 How CapTech thinks abo…
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This is the Q&A portion from the main event at the 2024 Reunion. Each spring in Richmond, Virginia, we invite customers, shareholders, associates, community members, and friends worldwide to gather, connect, learn, and have fun. We call this event the Markel Group Reunion. Comprised of two days of events, including a Walk & Run, the Forum panels, t…
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In this episode, CapTech CTO, Vinnie Schoenfelder is joined by CX Manager, Carrie Ryan and Systems Integration Director Kevin Vaughan to discuss the increasing expectations consumers have around innovation and how they are more accepting of AI in their daily lives. Tune in to hear more about: How to strike the balance between the user experience an…
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We held our first Omaha Brunch in 1991, and there were six close friends in attendance. In 2024, we had over 2,500 people attend. The event has become an opportunity for investors, associates, and friends to gather, exchange ideas, and participate in a Q&A with Markel Group leaders. Learn more at: www.mklreunion.com/omaha Forward-looking statements…
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Some call him the Steven Spielberg of Markel for making the pictures move. Others call him the Ted Lasso of Markel for inspiring and energizing us all. Whatever you call him, Brandon Ancarrow lives the Markel Style, and this is his story. Learn more about Markel at: www.markel.com. Learn more about Markel Group at: www.mklgroup.com.…
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Given an automation mandate in 2021, MNX, a time-critical logistics company, started their AI journey with CapTech to focus on operational precision and efficiency. Tim Kutz, CIO of MNX Global Logistics, joins Managing Director Michelle Meyer, and CTO Vinnie Schoenfelder to discuss the swift adoption of AI over the past 15 months. Tune in to hear: …
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In this episode, we are joined by leaders from rvatech/: Nick Serfass, rvatech/ CEO Todd Dube, rvatech/ Data + AI Summit Co-Chair, Analytics and AI leader at CarMax Meghan Holt, rvatech/ board member, CapTech Managing Director rvatech/ is a technology trade organization focused on igniting the growth of the technology sector and the technology comm…
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In this special edition episode of CapTech Trends, guest co-hosts and CapTech AI leaders Brian Bischoff and Jason Snook are joined by Ajit Mandgi, the Director of Analytics at Dominion Energy, and Paul Brooks, Professor and Chair in the Department of Information Systems at VCU School of Business. Tune in to learn how AI is impacting various industr…
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AI is a once-in-a-lifetime technology advancement and it's here to stay - so what does that mean for your business and how do you get started? Listen in as Vinnie chats with CapTech AI leads, Fellow Jason Snook, and CX Director LesLea Carey and we discuss: Consumers are expecting AI, so how will you meet that need in 2024? AI is more than ChatGPT -…
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Dr. Jim Mumper won a Markel Style Award in 2023. He co-founded PartnerMD 20 years ago because he believed that the best way to shape long-term health outcomes is to build long-term relationships with patients. He was right, and this is his story. Learn more about PartnerMD at: www.partnermd.com. Learn more about Markel Group at: www.mklgroup.com.…
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Katie Rubino won a Markel Style Award in 2023. She joined Markel as a receptionist 15 years ago, and now leads a team of underwriting assistants for the company's global reinsurance division. In this episode, you'll learn more about Katie, hear the history of Markel, listen to a special message from Redman, and more. Learn more about Markel at: www…
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Tune in to our latest episode as Principals Vinnie Schoenfelder, Bree Basham, and Brian Bischoff discuss the three key trends we see in the evolving landscape of technology and consumer interaction. The use of Generative AI for authentic human-like interactions Creating winning customer experiences through immersive and frictionless technologies Th…
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How do consumers really feel about AI? In this episode of CapTech Trends, CapTech CTO Vinnie Schoenfelder, discusses the findings of CapTech’s AI study, with CapTech Fellow Jason Snook and CapTech Manager Carrie Ryan. Tune in as we cover: Surprising findings that challenged our hypothesis How AI is deeply integrated into building brand loyalty The …
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Alex Green won a Markel Style Award in 2023. He first walked in the doors of Ellicott Dredges in 1977, and he has held every job on the shop floor in the 46 years since. Alex has been a transformative force for Ellicott Dredges and we are grateful to have the opportunity to work with him. Video for this episode available at: https://youtu.be/mQlmDq…
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A discussion with Dominion Energy. In this episode of CapTech Trends, we speak with Les Carter, Strategic Advisor for Grid Resiliency at Dominion Energy. Les, affectionately referred to as "The Godfather of Undergrounding" discusses how the new VISTAR(SM) app developed by CapTech is helping change how they approach undergrounding efforts and the ad…
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In this special edition episode of CapTech Trends, Vinnie Schoenfelder hosts a conversation about sports technology with two special guests: Armando Bacot, UNC-Chapel Hill basketball player, and Roberto Castro, a former PGA TOUR golfer and leader in CapTech's sports technology practice. Tune in as we discuss: NIL: The impact of NIL (name, image, li…
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In this episode of CapTech Trends, CapTech CTO, Vinnie Schoenfelder discusses passkeys, the first step towards a frictionless password future, with Fellow, Mark Badger and Senior Consultant, Andrew Levy. Listen in as we discuss: The brand advantages to being a passkey early adaptor How passkeys can both improve user experience and add security The …
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Tune in to learn about our findings from our third annual Consumer Innovation survey. Bree Basham, Principal and CapTech’s Customer Experience (CX) lead, discusses the key takeaways for brands to consider as we move through 2023. Brand loyalty: The race for customer loyalty is tight. How do brands find customers where they are, and best engage them…
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Are you getting value from the data that you have? Listen in as Vinnie chats with Andrew Novokhatny about moving from traditional to advanced analytics. Andrew is a data and analytics expert and healthcare analytics professor at UNC Chapel Hill. Tune in as we discuss: Pivoting into forecasting and making predictions using your data Don't forget the…
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Join us as Vinnie chats with Leighann Hughart, Senior Manager in management consulting and an organizational change management (OCM) expert. Tune in as we discuss: Debunking common myths about change management Why your OCM and customer experience teams are better together Supporting enterprise-wide product adoption with user-centered change manage…
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In this episode, CapTech Technical Director, Cameron Snapp joins Vinnie to dig deeper into data transformation, the importance of data-sharing, and what’s new in the landscape. Listen in as we dig into: Why understanding your data sources and communicating what happens to them, is important for the future. How third-party tools that sit in your dat…
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Last month, we announced our latest in sports innovation, PinPoint Challenge™ powered by our proprietary ShotLander® technology. In this episode, we dig deeper into the business strategy, development, and technology behind the PinPoint Challenge with systems integration director, Clinton Teegarden, and director in our sports practice and former PGA…
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In this episode of CapTech Trends, CapTech CTO, Vinnie Schoenfelder discusses how to become a thought leader with CapTech Technical Director, Mark Broski. Mark is passionate about fostering academic growth (from his previous experience as a university educator) and in his current role in consulting. Listen to this inspiring episode as we discuss: T…
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In this episode of CapTech Trends, we dig deeper into hyperautomation, one of our four 2022 Tech Trends. Our host, Vinnie Schoenfelder, and CapTech fellow Bill Klos discuss how hyperautomation technology is preparing organizations for the next frontier of digital transformation. Listen in as we discuss: The differences between automation and hypera…
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In this episode of CapTech Trends, we dig deeper into one of our four 2022 Tech Trends about microchannels. Vinnie and CapTech Agile Director, Brian Hardwick, chat about how the user experience has evolved from multichannel to omnichannel, and now to microchannels, and how these small channels can have a big impact on the overall user experience. L…
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In this episode of CapTech Trends, we dig deeper into the first of our four 2022 Tech Trends about the cloud and productivity. Cloud SME Mike Diiorio and Vinnie discuss the ways in which a move to the cloud is a culture change and requires organizational buy-in, communication with your teams, and a long-term cloud strategy. Listen in as we cover th…
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In this episode, we bring Calli Rogers, director in our data and analytics practice, back by popular demand. Listen in as we dig deeper into metadata-driven ingestion and discuss topics such as: Why Python is the preferred language in the analytics space. The importance of having a full-time role in data governance. Trivia: Why is our data butler n…
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In this episode of CapTech Trends, we dig deeper into our 2022 Tech Trends with data expert Michael Fitchko. This episode is rich with case studies and advice on how to grow your data productization efforts, whether you're just starting or have a mature architecture. Listen to learn more about: Why the relationship between your data and your compan…
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In this episode, Vinnie talks with Clinton Teegarden, a Director in CapTech’s System Integration practice, about what companies can do today to successfully prepare for the metaverse. Listen to learn more about: Why it's important to understand crypto now. How to start thinking about unique customer experiences without the constraints of a physical…
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Has consumer behavior returned to “pre-covid-19” norms? In this episode of CapTech Trends, Vinnie Schoenfelder chats with CX Principal Bree Basham about our 2021 consumer study which looks at consumers’ perceptions, behavior and technology usage. This annual study, started in 2020 during the pandemic, shows how customer expectations have shifted an…
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In this episode of CapTech Trends, Vinnie chats about the future of machine learning with data engineering director Calli Rogers. Listen to learn more about: · Why bias is inherent in data science and machine learning · What the future looks like for machine learning · Why it’s important to know your specific industry – in addition to the math and …
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Featuring ARtGlass CEO Greg Werkheiser, this CapTech Trends episode discusses how ARtglass, a Richmond, VA based company, is bringing cultural sites like Pompeii, George Washington's Mount Vernon, and Madame Tussaud's to life through an immersive Augmented Reality wearable. Introducing this technology into museums and historical sites not only leav…
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Your data is the most powerful data set that exists on the planet today. Should you have control over and own your own data? In this episode, Vinnie Schoenfelder welcomes mePrism CEO Tom Daly and CapTech co-CEO Steve Holdych to discuss data privacy and its value to both the consumer and companies. Topics covered include: Understanding how your data…
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In this episode, our CTO Vinnie Schoenfelder speaks with Jack Cox, Ryan Tarrant, and Brian Bischoff about how innovation challenges are great for employee morale and skills development. And if the focus is on true intellectual curiosity, the potential can extend beyond internal benefits. We’ve seen the solutions from our innovation challenges trans…
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In this episode of CapTech Trends, CapTech CTO Vinnie Schodenfelder chats with CX Principal Bree Basham, and Senior Manager Kevin Vaughan about how to invest time and resources in innovation post-COVID-19. What you'll hear Businesses are identifying and quickly addressing new opportunities that are being created due to COVID-19. Customer expectatio…
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In 2020, smart companies understood, almost immediately, that customers were adopting new technologies, prioritizing safety, and expecting value—and that they were willing to change their shopping behaviors to meet these shifting needs. As customer demands have increased, organizations need to understand gaps that jeopardize brand loyalty among com…
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If your organization is new to Machine Learning (ML), there are some best practices and common pitfalls you must be aware of. Often, organizations become interested in the promise of ML, or they want to play catch-up with their competitors, and they decide that it’s time to adopt ML too. But it’s not something that happens just because you want it.…
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