Best Centre For Cultural Value Podcasts (2024)

1
Better service design is better for business 45:00

25m ago45:00

45:00

Marc Stickdorn is the CEO and Co-founder of Smaply. Smaply is a software design company specialising in journey mapping and management software used by businesses worldwide. In this episode, Marc explores what service design is and how to use it to improve customer and employee experiences using journey mapping. He emphasises the value of focusing …

1
DIANE VON FURSTENBERG: Woman in Charge w/ Oscar-winning Director SHARMEEN OBAID-CHINOY 37:47

9d ago37:47

37:47

How can we free ourselves from fear and social barriers to live more fulfilling and meaningful lives? What does it take to overcome trauma and turn it into triumph, and failure into reinvention? How can we shine a light on the marginalized and misunderstood to create social change that transforms the lives of women? Sharmeen Obaid-Chinoy is an Osca…

1
Making Impactful Films with Oscar & Emmy-winning Director SHARMEEN OBAID-CHINOY - Highlights 10:29

12d ago10:29

10:29

“As a filmmaker, I've always made films about extraordinary women whose lives are faced with extenuating circumstances who've had adversity thrown at them and who've risen to the occasion. And when I began to look at Diane's story, for me, Diane is a fashion designer, but she's so much more. Her central ethos is woman before fashion, and we felt it…

1
Serving the community starts with listening to them 22:42

12d ago22:42

22:42

Greg Curcio is the Director of Customer and Performance for Knox City Council. Knox is located in Melbourne’s southeast and is one of Victoria’s most populous municipalities with over 165,000 residents calling Knox home. In this episode, Greg shares his journey to Knox City Council and emphasises the importance of community engagement and maintaini…

1
S3 Ep 4: Transparency 47:34

23d ago47:34

47:34

We’re returning to season 3 of our podcast, Reflecting Value: Evaluation Principles in Practice, for a bonus episode! In season 3, we’ve been exploring our co-created Evaluation Principles. Throughout the season, we’ve been checking in with cultural sector professionals, evaluators and academics about their experiences of using the Principles in th…

1
How incorporating international attitudes can improve Australian service culture 37:00

29d ago37:00

37:00

Sharon Melamed is the Founder and Managing Director of Matchboard. Matchboard is a matchmaking service between companies and suppliers to take the hard work out of making business connections. In this episode, Sharon shares how a love of matchmaking in her personal life led her to found Matchboard. She also explains how living and working overseas …

1
How do art and illusions help us make sense of the world? - Highlights - KEITH FRANKISH 11:11

1M ago11:11

11:11

"Imagination has a central role in teaching philosophical thinking because it's only imagination that can get us out of our biases and out of the fixating on the patterns that we've been tuned to." Keith Frankish is an Honorary Professor of Philosophy at the University of Sheffield, a Visiting Research Fellow with The Open University, and an Adjunc…

1
AI integration means more space for experts in the contact centre 38:17

1M ago38:17

38:17

At the time of this interview, Hefin Evans was the Head of Service for the Asia-Pacific region for Philips. Philips is a leading provider of healthcare technology and medical equipment to improve the health and well-being of communities globally. In this episode, Hefin shares his leadership journey and highlights the importance of balancing effecti…

1
Humans, not machines, are the future of customer service 47:03

2M ago47:03

47:03

Jaquie Scammell is the CEO and Founder of Service Q and has written several books on CX. Service Q creates and delivers culture transformation programs for businesses that want to change how they engage with customers and clients. In this episode, Jaquie shares her career journey and how her understanding of service culture has developed over time.…

1
What can AI teach us about human cognition & creativity? - Highlights - RAPHAËL MILLIÈRE 10:25

2M ago10:25

10:25

“Before I decided to become a philosopher, I wanted to become a filmmaker, and in my education in France, where I'm originally from, there was a lot of emphasis placed on the humanities and arts. I still have a deep passion for the arts, and when it comes to our future, I am of two minds about the role that AI will play in how we interact with crea…

1
How can we ensure that AI is aligned with human values? - RAPHAËL MILLIÈRE 1:01:14

2M ago1:01:14

1:01:14

How can we ensure that AI is aligned with human values? What can AI teach us about human cognition and creativity? Dr. Raphael Millière is Assistant Professor in Philosophy of AI at Macquarie University in Sydney, Australia. His research primarily explores the theoretical foundations and inner workings of AI systems based on deep learning, such as …

1
The Human Advantage Ep.23 - The Power of Reflection - Sergeant Ashley Siddall 31:29

2M ago31:29

31:29

In this episode we speak to Sergeant Ashley Siddall of the Royal Army Medical Corps (RAMC). He began his career at the Army Foundation College Harrogate, at the age of 16, culminating in him joining the RAMC. After completing his trade training as a medic, providing pre-hospital care, Sgt Siddall joined 16 Medical Regiment, and has since deployed t…

1
Environmental Crisis, Philosophy & the Search for Meaning - ROBERT PIPPIN - Highlights 14:31

2M ago14:31

14:31

“Philosophy is both an academic discipline and also something that everybody does. Everybody has to have reflective views about what's significant. They also have to justify to themselves why it's significant or important. The nature of justice itself, and the various opinions that have been written about in philosophy about justice, can get to a v…

1
Innovation means breaking the rules 42:34

2M ago42:34

42:34

Adrian Swinscoe is a Customer Experience Advisor and the Author of “Punk CX”. For over 25 years, Adrian has worked with businesses to break the mould and take a more punk approach to the customer experience. In this episode, Adrian explains the Punk CX philosophy and what it means to embody the values of “investigation, agitation, and instigation”.…

1
How delegating mundane tasks to AI leads to more engaged employees 32:09

3M ago32:09

32:09

AI has been on the lips of every industry in recent years, with contact centres particularly embracing the technology for servicing customers. Can it improve the employee experience as well? Luke Jamieson is a Solutions Consultant with Upland Software and a thought leader in EX and CX. Throughout his career, he has focused on exploring growth and o…

1
Episode 44 - Leading with Love - Doctor Victoria Carr 47:00

3M ago47:00

47:00

In this episode we speak with Doctor Victoria Carr, Primary School Head Teacher, Army Reservist in the Intelligence Corps, and Centre for Army Leadership Senior Research Fellow. Combining her experience in leading in the education sector and as a military leader, Victoria provides a unique insight into how teams can benefit from leadership skills a…

1
Exploring Science, Art, Music, AI & Consciousness with MAX COOPER - Highlights 13:09

3M ago13:09

13:09

“I love working with historic sites. I've done a few events and installations working in old cathedrals; we did one with And& Festival in Leuven, and in Carlisle Church in Belfast with the AVA Festival guys, and the Acropolis of Athens, and lots of other venues. I love venues where I can turn up and map projections onto architecture. Particularly…

1
What can music teach us that science can’t? - MAX COOPER - A/V Artist, Musician, Fmr. Computational Biologist 50:10

3M ago50:10

50:10

How is being an artist different than a machine that is programmed to perform a set of actions? How can we stop thinking about artworks as objects, and start thinking about them as triggers for experiences? In this conversation with Max Cooper, we discuss the beauty and chaos of nature and the exploration of technology music and consciousness. Max …

1
The Human Advantage Ep 22 - Leading on Multinational Operations - Major David Love 36:37

3M ago36:37

36:37

In this episode, we speak to Major David Love, Royal Military Police (RMP), in his role as SO2 Army Leadership at the Centre for Army Leadership (CAL). We discuss how the CAL are developing the concepts and theory of leadership into tools that the Army can use. He focusses on the importance of understanding your people, and how by taking a human-ce…

1
Great CX is more than skin deep 43:20

3M ago43:20

43:20

Emma Stapleton is the Head of Customer Support at MECCA Brands. As Australia's largest beauty retailer with a thriving online store and over a hundred physical stores across Australia and New Zealand, MECCA is committed to delivering the ultimate beauty experience. In this episode, Emma will discuss the importance of designing a good employee exper…

1
Episode 43 - Leading in the shadows - Sir Alex Younger: Britain's Chief Spy 43:36

4M ago43:36

43:36

In this episode we speak to Sir Alex Younger KCMG, the former Chief of the Secret Intelligence Service. Prior to his six-year tenure as ‘C’, Sir Alex was the Head of Counter Terrorism and obtained many operational roles worldwide. His time at MI6 was preceded by a stint in the British Army - first as a private soldier and later as a commissioned of…

1
How to Live a Good a Life - Stoic Wisdom & the Founding Fathers - Highlights - JEFFREY ROSEN 12:27

4M ago12:27

12:27

"I love Bernstein's excitement in talking about how he says, for Beethoven, was he the best harmonist? No. Was it his orchestral abilities? Absolutely not. It was just that each note that he chose was exactly the right note to follow the note that proceeded it as if he had 'a private telephone wire to Heaven' and that he was channeling the note tha…

1
The Pursuit of Happiness - JEFFREY ROSEN - President & CEO of the National Constitution Center 42:38

4M ago42:38

42:38

What is the true meaning of the pursuit of happiness? What can we learn from the Founding Fathers about achieving harmony, balance, tranquility, self-mastery, and pursuing the public good? Jeffrey Rosen is President and CEO of the National Constitution Center, where he hosts We the People, a weekly podcast of constitutional debate. He is also a pro…

1
The shift to self-scheduled work 42:37

4M ago42:37

42:37

Tim Buzza, Director of Workplace Flexibility at Verint (formerly Attune Work Solutions), joins us to discuss the transformative power of self-scheduling systems for contact centre agents. Verint’s innovative approach is reshaping the work-life balance, offering a new level of autonomy and flexibility in the workplace. In this episode, Tim demystifi…

1
The Human Advantage Ep. 21 - Combining Competency with Human Understanding - Lieutenant Colonel Ed Fraser 38:09

4M ago38:09

38:09

In this episode we speak to Lieutenant Colonel Ed Fraser of the Duke of Lancaster's Regiment, formerly the 1st Battalion The King's Regiment, which he commissioned into in 2001. He served in Afghanistan on Op HERRICK, and twice in Iraq on Op TELIC. Away from regimental duty, Lt Col Fraser instructed as a Platoon Commander at the Royal Military Acad…

1
Episode 42 - Cognitive Diversity in Teams - Brigadier Jaish Mahan 45:08

4M ago45:08

45:08

In this episode we speak to Brigadier Jaish Mahan, who commissioned into the Royal Army Medical Corps (RAMC) in 1994 and has served in roles spanning the medical profession. He has deployed on seven operational tours, including Kosovo, Sierra Leone, the Iraq war and Afghanistan three times. Brigadier Mahan has been an Army Reservist since his trans…

1
How Zoom CX is reshaping the service experience 31:13

4M ago31:13

31:13

Dina Levy is the Head of Customer Experience Channels at Zoom, and Phil is the Head of Go-To-Market for Zoom CX. Zoom started in 2011 as a video conferencing platform and has since grown into an all-in-one collaborative platform for businesses and people across the globe. In this episode, Dina and Phil explain how the latest technology from Zoom CX…

1
What does it mean to have an ecological mind? - Highlights - PAOLA SPINOZZI 11:53

4M ago11:53

11:53

"The humanities are all about representing the world, while the sciences are all about knowing the world. But I believe the roles are deeply intertwined, and that literature, the humanities, philosophy, history, and the arts are all ways of knowing the world. They do exactly the same thing in our understanding of the world. And it is really importa…

1
Literature, Humanities & Sustainability: PAOLA SPINOZZI - Coordinator, Phd Programme, Environmental Sustainability & Wellbeing, UNIFE 41:36

4M ago41:36

41:36

How can we create positive change? What does it mean to have an ecological mind? How can interdisciplinary collaborations help us move beyond educational silos and create sustainable futures? Paola Spinozzi is Professor of English Literature at the University of Ferrara and currently serves as Pro-Vice-Chancellor for Internationalisation. She is th…

1
The Human Advantage Ep 20 - Improving Organisational Culture - Lieutenant Colonel Simon Farebrother MC 37:54

4M ago37:54

37:54

In this episode we speak with Lieutenant Colonel Simon Farebrother MC. Simon commissioned in 2001 into the Queen's Dragoon Guards (QDG) - a light cavalry regiment that specialises in reconnoissance. He served on operations on Op BANNER in Northern Ireland, on Op HERRICK in Afghanistan, and on Op TELIC in Iraq. His troop was attached to 3 Commando B…

1
The Art of Bringing Stories to Life - Highlights - LISA EDELSTEIN 14:22

5M ago14:22

14:22

"In the paintings, the imagery that I'm looking for are images that don't feel posed or, even if they were intended to be posed, there are things in there that weren't necessarily meant for public display. So I am really interested in telling secrets in that way. You know, I've always made things made objects, but always very privately. And being m…

1
LISA EDELSTEIN - From Acting to Directing, Writing & Visual Art 49:36

4M ago49:36

49:36

How can the arts help us examine and engage with social issues? How do our families shape our views, memories, and experience of the world? From her role as Dr. Lisa Cuddy on the hit Fox series House, to her starring role as Abby McCarthy in Bravo's first scripted series Girlfriend's Guide to Divorce, Lisa Edelstein's range of roles are as diverse …

1
What does the future hold for our late-stage capitalist society with mega-corps controlling everything? - Highlights - KYLE HIGGINS, KARINA MANASHIL & KID CUDI 14:22

5M ago14:22

14:22

The Making of Moon Man “So, as we started talking and going through what this could look like. I run a creator-owned superhero universe at Image Comics called the Massive-Verse, which is spearheaded by the main book I write called Radiant Black. I like to describe it as it's like Power Rangers with adult problems. It's very contemporary kind of rei…

1
Comics, Music, Ethics & AI: KYLE HIGGINS, KARINA MANASHIL & KID CUDI on the Making of Moon Man 1:07:18

5M ago1:07:18

1:07:18

What does the future hold for our late-stage capitalist society with mega-corporations owning and controlling everything? How can the world-building skills of the makers of films and comics help us imagine a better future? Kyle Higgins is an Eisner award-nominated #1 New York Times best-selling comic book author and award-winning filmmaker known fo…

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