Best Centre For Cultural Value Podcasts (2024)

In this episode, we’re thrilled to welcome Warren Gatland, the legendary Head Coach of the Welsh National Rugby team. With a remarkable career spanning both playing and coaching at the highest levels, Warren’s story is one of passion and dedication. Born in New Zealand, Warren began his rugby journey on the fields of his homeland, eventually earnin…

1
capoeira changing the world (with Mestre Mago) 2:04

Play Pause

5h ago2:04

2:04

Seeing the world upside down gives you ideas to construct a different future. https://strolling.rosano.ca/tag/mestre-mago ★ Support this podcast ★By Rosano

1
valuing beginners (with Mestre Mago) 2:47

24h ago2:47

2:47

Value newcomers regardless of age because they carry things forward. https://strolling.rosano.ca/tag/mestre-mago ★ Support this podcast ★By Rosano

1
meeting new groups while travelling (with Mestre Mago) 3:03

2d ago3:03

3:03

A visiting stranger causes an inflammation in the community's organism, which responds in defence. https://strolling.rosano.ca/tag/mestre-mago ★ Support this podcast ★By Rosano

1
Balancing AI and human connection in the contact centre 45:00

23h ago45:00

45:00

Cameron Geason is the General Manager of Retail Operations at Origin Energy. Origin Energy is one of Australia's largest energy providers and delivers electricity, gas, and LPG for more than 4 million customers nationwide. In this episode, Cameron reflects on his career and how contact centres have evolved throughout his career. He talks about how …

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The Human Advantage - Episode 24 - Being a Kind Leader - Colonel Jax Powell. 36:59

4d ago36:59

36:59

In this episode our host, Ash Bhardwaj, speaks to Colonel Jax Powell. Colonel Powell joined the Army in 1994, commissioning into the Royal Logistic Corps (RLC). She has served on operations in the Balkans, Iraq, Afghanistan and Mali. She has also held several Staff roles including stints at the Permanent Joint Headquarters (PJHQ), Army Headquarters…

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AI is the future of CX 38:03

15d ago38:03

38:03

Simon Kriss is the Chief Innovation Officer at the Customer Experience Innovation Institute (CXII) and the author of ‘The AI Empowered Customer Experience’. The Customer Experience Innovation Institute aims to change how businesses engage with customers using innovative strategies, insights, and research. In this episode, Simon shares his insights …

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Episode 45 - Lessons from Legacy - James Kerr 1:04:26

25d ago1:04:26

1:04:26

In this episode our host, Lieutenant Colonel Dean Canham OBE, speaks to bestselling author, speaker and leadership and high-performance consultant, James Kerr. James has worked with elite teams around the world, across numerous sports, businesses and military units, developing their cultures and leadership in the pursuit of success at the very high…

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Better service design is better for business 45:00

1M ago45:00

45:00

Marc Stickdorn is the CEO and Co-founder of Smaply. Smaply is a software design company specialising in journey mapping and management software used by businesses worldwide. In this episode, Marc explores what service design is and how to use it to improve customer and employee experiences using journey mapping. He emphasises the value of focusing …

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Serving the community starts with listening to them 22:42

2M ago22:42

22:42

Greg Curcio is the Director of Customer and Performance for Knox City Council. Knox is located in Melbourne’s southeast and is one of Victoria’s most populous municipalities with over 165,000 residents calling Knox home. In this episode, Greg shares his journey to Knox City Council and emphasises the importance of community engagement and maintaini…

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S3 Ep 4: Transparency 47:34

2M ago47:34

47:34

We’re returning to season 3 of our podcast, Reflecting Value: Evaluation Principles in Practice, for a bonus episode! In season 3, we’ve been exploring our co-created Evaluation Principles. Throughout the season, we’ve been checking in with cultural sector professionals, evaluators and academics about their experiences of using the Principles in th…

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How incorporating international attitudes can improve Australian service culture 37:00

2M ago37:00

37:00

Sharon Melamed is the Founder and Managing Director of Matchboard. Matchboard is a matchmaking service between companies and suppliers to take the hard work out of making business connections. In this episode, Sharon shares how a love of matchmaking in her personal life led her to found Matchboard. She also explains how living and working overseas …

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AI integration means more space for experts in the contact centre 38:17

2M ago38:17

38:17

At the time of this interview, Hefin Evans was the Head of Service for the Asia-Pacific region for Philips. Philips is a leading provider of healthcare technology and medical equipment to improve the health and well-being of communities globally. In this episode, Hefin shares his leadership journey and highlights the importance of balancing effecti…

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Humans, not machines, are the future of customer service 47:03

3M ago47:03

47:03

Jaquie Scammell is the CEO and Founder of Service Q and has written several books on CX. Service Q creates and delivers culture transformation programs for businesses that want to change how they engage with customers and clients. In this episode, Jaquie shares her career journey and how her understanding of service culture has developed over time.…

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The Human Advantage Ep.23 - The Power of Reflection - Sergeant Ashley Siddall 31:29

3M ago31:29

31:29

In this episode we speak to Sergeant Ashley Siddall of the Royal Army Medical Corps (RAMC). He began his career at the Army Foundation College Harrogate, at the age of 16, culminating in him joining the RAMC. After completing his trade training as a medic, providing pre-hospital care, Sgt Siddall joined 16 Medical Regiment, and has since deployed t…

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affirmation 0:53

3M ago0:53

0:53

The less I stifle my expression by conforming, the more I can step into my potency and baffle the world. https://strolling.rosano.ca/tag/rosano ★ Support this podcast ★By Rosano

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Innovation means breaking the rules 42:34

3M ago42:34

42:34

Adrian Swinscoe is a Customer Experience Advisor and the Author of “Punk CX”. For over 25 years, Adrian has worked with businesses to break the mould and take a more punk approach to the customer experience. In this episode, Adrian explains the Punk CX philosophy and what it means to embody the values of “investigation, agitation, and instigation”.…

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How delegating mundane tasks to AI leads to more engaged employees 32:09

4M ago32:09

32:09

AI has been on the lips of every industry in recent years, with contact centres particularly embracing the technology for servicing customers. Can it improve the employee experience as well? Luke Jamieson is a Solutions Consultant with Upland Software and a thought leader in EX and CX. Throughout his career, he has focused on exploring growth and o…

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Episode 44 - Leading with Love - Doctor Victoria Carr 47:00

4M ago47:00

47:00

In this episode we speak with Doctor Victoria Carr, Primary School Head Teacher, Army Reservist in the Intelligence Corps, and Centre for Army Leadership Senior Research Fellow. Combining her experience in leading in the education sector and as a military leader, Victoria provides a unique insight into how teams can benefit from leadership skills a…

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The Human Advantage Ep 22 - Leading on Multinational Operations - Major David Love 36:37

4M ago36:37

36:37

In this episode, we speak to Major David Love, Royal Military Police (RMP), in his role as SO2 Army Leadership at the Centre for Army Leadership (CAL). We discuss how the CAL are developing the concepts and theory of leadership into tools that the Army can use. He focusses on the importance of understanding your people, and how by taking a human-ce…

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Great CX is more than skin deep 43:20

4M ago43:20

43:20

Emma Stapleton is the Head of Customer Support at MECCA Brands. As Australia's largest beauty retailer with a thriving online store and over a hundred physical stores across Australia and New Zealand, MECCA is committed to delivering the ultimate beauty experience. In this episode, Emma will discuss the importance of designing a good employee exper…

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Episode 43 - Leading in the shadows - Sir Alex Younger: Britain's Chief Spy 43:36

5M ago43:36

43:36

In this episode we speak to Sir Alex Younger KCMG, the former Chief of the Secret Intelligence Service. Prior to his six-year tenure as ‘C’, Sir Alex was the Head of Counter Terrorism and obtained many operational roles worldwide. His time at MI6 was preceded by a stint in the British Army - first as a private soldier and later as a commissioned of…

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The shift to self-scheduled work 42:37

5M ago42:37

42:37

Tim Buzza, Director of Workplace Flexibility at Verint (formerly Attune Work Solutions), joins us to discuss the transformative power of self-scheduling systems for contact centre agents. Verint’s innovative approach is reshaping the work-life balance, offering a new level of autonomy and flexibility in the workplace. In this episode, Tim demystifi…

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The Human Advantage Ep. 21 - Combining Competency with Human Understanding - Lieutenant Colonel Ed Fraser 38:09

5M ago38:09

38:09

In this episode we speak to Lieutenant Colonel Ed Fraser of the Duke of Lancaster's Regiment, formerly the 1st Battalion The King's Regiment, which he commissioned into in 2001. He served in Afghanistan on Op HERRICK, and twice in Iraq on Op TELIC. Away from regimental duty, Lt Col Fraser instructed as a Platoon Commander at the Royal Military Acad…

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Episode 42 - Cognitive Diversity in Teams - Brigadier Jaish Mahan 45:08

5M ago45:08

45:08

In this episode we speak to Brigadier Jaish Mahan, who commissioned into the Royal Army Medical Corps (RAMC) in 1994 and has served in roles spanning the medical profession. He has deployed on seven operational tours, including Kosovo, Sierra Leone, the Iraq war and Afghanistan three times. Brigadier Mahan has been an Army Reservist since his trans…

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How Zoom CX is reshaping the service experience 31:13

5M ago31:13

31:13

Dina Levy is the Head of Customer Experience Channels at Zoom, and Phil is the Head of Go-To-Market for Zoom CX. Zoom started in 2011 as a video conferencing platform and has since grown into an all-in-one collaborative platform for businesses and people across the globe. In this episode, Dina and Phil explain how the latest technology from Zoom CX…

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The Human Advantage Ep 20 - Improving Organisational Culture - Lieutenant Colonel Simon Farebrother MC 37:54

5M ago37:54

37:54

In this episode we speak with Lieutenant Colonel Simon Farebrother MC. Simon commissioned in 2001 into the Queen's Dragoon Guards (QDG) - a light cavalry regiment that specialises in reconnoissance. He served on operations on Op BANNER in Northern Ireland, on Op HERRICK in Afghanistan, and on Op TELIC in Iraq. His troop was attached to 3 Commando B…

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Failure demand: Leverage your contact centre insights to drive better commercial and employee outcomes 29:08

6M ago29:08

29:08

Peter Iansek is the CEO and Co-founder of Operative Intelligence. Operative Intelligence is a customer insights tool that uses AI to meaningfully improve the customer experience by helping to identify what customers need when they call the contact centre. In this episode, Peter tells the story of how he went from working in contact centres to found…

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watching catastrophe 2:20

6M ago2:20

2:20

Moving towards a better world will make a difference to some, and that difference matters. https://strolling.rosano.ca/tag/rosano ★ Support this podcast ★By Rosano

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The Human Advantage Ep.19 - Turning vision into action - Major Daljinder Singh Virdee MBE 25:55

6M ago25:55

25:55

In this episode we speak to Major Daljinder Singh Virdee MBE. Major Virdee commissioned into the Royal Army Medical Corps in 2015 as a pharmacist Professionally Qualified Reserve Officer. Following regimental duty with 256 Field Hospital, he re-roled as a Medical Support Officer and went into full-time Reserve service (FTRS). He has since worked in…

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The omnipresence of omnichannel 36:48

6M ago36:48

36:48

Daniele Iezzi is the former General Manager of Customer Services for David Jones and the Country Road Group. David Jones is one of the world’s longest continuously operating department stores and has operated for more than 185 years. Country Road Group contains several of Australia’s most popular clothing brands: Country Road, Mimco, Trenery, Polit…

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The Human Advantage Ep.18 - Being Courageous in Conversations - Lieutenant Tess Morris-Paterson 27:47

6M ago27:47

27:47

In this episode we speak to Doctor and CAL Senior Research Fellow, Lieutenant Tess Morris-Paterson PhD, about what we can learn from her experience in the selection, training, and preparation of astronauts for space flight, and how some of those skills can be applied in a military context to her experience as a Troop commander with 135 Geographic S…

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Episode 41 - The Sporting Edge: Building High Performing Teams - Jeremy Snape 48:45

6M ago48:45

48:45

In this episode we speak to former England cricketer, coach and now performance psychologist, Jeremy Snape. Jeremy's cricketing and coaching success at the highest levels proceeded a career which has branched out into performance psychology in other sports and the business world to. He offers a captivating perspective on how leadership is about doi…

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Charity begins at home: World Vision Australia’s approach to customer support 28:31

7M ago28:31

28:31

Elisa Iurato is the Chief of Community, Retail & Supporter Experience for World Vision Australia. World Vision is a global charity committed to providing aid and resources to help children, families, and communities across the world overcome poverty. World Vision is currently involved in 347 projects in 40 countries. In this episode, Elisa explains…

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Helping employees to help the world 30:46

7M ago30:46

30:46

Jono Kirk is the Executive Director of Supporter Experience at Compassion Australia. Compassion Australia is a not-for-profit organisation committed to providing access to healthcare and education to children around the world to lift them out of poverty. In this episode, Jono breaks down the reality of running a contact centre for a not-for-profit.…

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Introducing 'The Calling' 1:12

7M ago1:12

1:12

Today we have a quick announcement. We're changing the name of the show. From today, the podcast will be called 'The Calling: Your Guide to Leading Modern Contact Centres'. It's the same great content you've come to expect from us, but with a new name. And we already have a group of great episodes coming up. But you don't have to take our word for …

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child of the internet (with Nibras) 1:45

7M ago1:45

1:45

"Maybe bringing attention on me says I'm not afraid to be seen." https://strolling.rosano.ca/tag/nibras ★ Support this podcast ★By Rosano

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The Human Advantage Ep.17 - Building trust through communication - Lieutenant Colonel Liz Kagoda 25:46

7M ago25:46

25:46

In this episode Captain Ash Bhardwaj speaks to Lieutenant Colonel Liz Kagoda of the Queen Alexandra Royal Army Nursing Corps. Lt Col Kagoda trained and qualified as an emergency nurse in the National Health Service, prior to commissioning in 2005 and has since worked at roles 1-4 across the medical support spectrum. She has delivered everything fro…

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growing up on the web (with Nibras) 1:37

7M ago1:37

1:37

"The internet raised me" https://strolling.rosano.ca/tag/nibras ★ Support this podcast ★By Rosano

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online is offline (with Nibras) 0:42

7M ago0:42

0:42

Life online and offline are constantly mixing—inseparable. https://strolling.rosano.ca/tag/nibras ★ Support this podcast ★By Rosano

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Episode 40 - Moral Terrain Coaching & Empathy - US Army Major Ben Ordiway & Lt Colonel Kevin Cutright 56:38

7M ago56:38

56:38

In this episode, we speak to US Army Major Ben Ordiway and Lt Colonel Kevin Cutright, based at the United States Military Academy at Westpoint. We discuss their developing concepts of Moral Terrain Coaching and how to consider empathy towards our adversary to gain an operational advantage. Both concepts are fundamentally important when the stakes a…

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eulogy for my dad 4:57

7M ago4:57

4:57

Nurturing fragile connections can turn into something quite profound over time, and help bring the world more closer than apart. Thank you dad, and safe travels 🙏🏽☀️❤️🕊 https://strolling.rosano.ca/tag/my-dad ★ Support this podcast ★By Rosano

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avoid going viral (with Nibras) 2:19

8M ago2:19

2:19

How do you *not* make something go viral? https://strolling.rosano.ca/tag/nibras ★ Support this podcast ★By Rosano

1
safe to ramble 0:52

8M ago0:52

0:52

What comes out of you when you feel safe? You might move, talk more, have new thoughts… https://strolling.rosano.ca/tag/nibras ★ Support this podcast ★By Rosano

1
physical talking 3:00

8M ago3:00

3:00

I am embodying the music through my movement, physically performing the music, beatboxing with my whole body. https://strolling.rosano.ca/tag/nibras ★ Support this podcast ★By Rosano

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remember to breathe and remember 0:38

8M ago0:38

0:38

How long until you remember to breathe? https://strolling.rosano.ca/tag/nibras ★ Support this podcast ★By Rosano

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The Human Advantage Ep.16 - The Savvy Squaddie - Corporal Cameron Eden 24:54

8M ago24:54

24:54

In this episode, our host Captain Ash Bhardwaj speaks to the person behind the The Savvy Squaddie YouTube Channel, Corporal Cameron Eden, who enlisted in the King's Royal Hussars (KRH), before transferring to the Royal Logistic Corps (RLC) to follow his dream of becoming an Army Photographer. With a wealth of experience, deploying to France, Estoni…

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see what happens (with my dad) 1:15

8M ago1:15

1:15

"Things happen because you're open to it, right? If you're not interested, then there's no point." https://strolling.rosano.ca/tag/my-dad ★ Support this podcast ★By Rosano

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keep embarrasing progress (with my dad) 0:50

8M ago0:50

0:50

"I wanted to delete the old ones, as I was a bit embarrassed by some of them, but it's good to keep them to know progress." https://strolling.rosano.ca/tag/my-dad ★ Support this podcast ★By Rosano

Podcasts Worth a Listen

Centre For Cultural Value Podcasts

Podcasts Worth a Listen

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