Best customer service podcasts we could find (Updated July 2018)
Related podcasts: Customer Service Leadership Customerservice Management Business Customer Service Customerexperience Marketing Support Sales Experience Social Media Culture Technology Tech Customer Experience Startup Healthcare Small Business  
Customer service public [search 0]
show episodes
 
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
 
Welcome to Tony Johnson's Cust Serv Nation! Join Tony Johnson for a deep dive into Customer service best practices drive excellence.
 
The “Focus on Customer Service” podcast features brands who are offering amazing customer service via social media. It is hosted by Dan Gingiss (@dgingiss).Lots of people are talking about content and marketing on social media, but this podcast will focus on the other side of social that many brands overlook – customer service. At first only the channel of last resort – when other service channels failed – social media is quickly becoming the channel of first resort for many customers, requi ...
 
C
Customer Service Show
Weekly+
 
In this show podcast we share stories of Good and Bad Customer Service. If work in the service industry most people "vote with their feet" and never return to your place of business.. Great customer service is often doing the little things other companies don't do (not mammoth actions costing thousands of dollars)
 
Here at Everyday Property Manager, we are dedicated to helping you grow and thrive in the multi-family Housing industry. You are in a service business and there is great demand for excellent customer service and communication skills in this industry. We want to take your customer service and communication skills to the next level and beyond! Sure, this business is full of challenging moments, but it his how you handle the moments of challenge that make you exceptional.
 
It's National Customer Service Week, and here's how not to do it. For more information on how to get your Customer Service right, get in contact with the Institute of Customer Service at www.instituteofcustomerservice.com.
 
Welcome to the Customer Service in 60 seconds, where you get tips and more information on how best to render service to customers.
 
Customer Service Reps have to go through alot each day while making the customer feel good but what we REALLY wanna say we got to hold back this is REAL STORIES of how it goes down in a call center
 
Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience.
 
Featured on Inc.com's list of 100 Podcasts That Will Make You Smarter, Better, and Wiser, MSNBC's Your Business, and on the Fit Small Business list of best small business podcasts, this show is designed to help small business owners, salespeople, and aspiring entrepreneurs with the various aspects of business success. We have a great lineup of guests and topics scheduled. We’ll be talking about everything from sales to employee issues; from technology to social media; from work-life balance ...
 
Welcome to the Fluegel Custom Services podcast, where amazing things happen. Crypto minded farmer that strives for perfection but accepts greatness... let’s chat
 
One idea every week to help you build stronger relationships with your customers and increase your sales.
 
By providing members with a complimentary, 24/7/365 opportunity to engage with countless, exclusive online resources and a series of award-winning conferences at which they can interact without wires, CCW Digital will create a better, more empowered breed of call center professionals that will deliver a better, more satisfying experience for customers and business stakeholders.
 
Our podcasts are designed to provide timely insights and practical advice for learning, training, sales and customer service performance challenges confronting organizations across business. These podcasts with leading business and thought leaders explore their most critical challenges and provide practical points of view on how to overcome them.
 
Welcome to the Smarter Selling: Customer service. Who is selling? Everyone!!! podcast, where I share my thoughts of my recent holiday and customer service excellence. It’s so easy to influence/ look after your customer once everyone in the business realises it’s also THERE business! (Not just the sales persons job).
 
S
Support Ops Podcast
Monthly
 
Customer support is not a hard concept. Someone has a problem and it’s your job to fix it and make them happy. Not just satisfied but happy. Here's how.
 
This is our weekly talk show focused on all things customer support.
 
Update your description in your FeedPress settings.
 
A look at the world of Customer Service: how to solve (or avoid) horror stories and make life better for everyone involved.
 
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
H
Hustle
Monthly
 
The Hustle Podcast is a show dedicated to the evolution of the craft of design. We chat with design captains, inspiring designers, product leaders, agency owners, and the Funsize team about building teams that can create products that matter. Hosted by Funsize's Partner and Head of Design, Anthony Armendariz
 
Customer Support Community
 
S
Stepping Up Service
Monthly
 
This show features Ed Gagnon of Customer Service Solutions, a leading expert in the area of customer service and process improvement, talking about how organizations can keep "stepping up" the level of service they provide.
 
Join the conversation about your business.
 
The podcast of one of the top Filipino corporate trainers, training consultants, and motivational speakers in the Philippines.
 
T
The Churn Show
Rare
 
We bring you stories of extraordinary subscription businesses, and how they approach their battle with churn in inspiring ways. The perfect mix of tactics, stories, and inspiration. Brought to you by Churn Buster.
 
H
HR Talks Back
Daily+
 
Interviews with HR and Talent Management Leaders around the world about the key issues that matter to them.Also check out my other podcast show, Talking HR (http://www.blogtalkradio.com/talkinghr)
 
Become a follower of "Voice of the Customer Radio" every two weeks as we feature stand out executives who represent the mandate of their customer experience and customer service strategies.Listen to all our archive shows. Rated some of the best content on radio.
 
Kimberly Palmer, senior editor for U.S. News & World Report, writes about how to stay on top in the consumer world by saving money, avoiding scams, managing debt, and otherwise staying sane. She tries to incorporate these techniques into her own life, but often finds herself splurging on lattes, 19th-century novels, and kitchen-related gadgetry. Share with her your own money issues by sending questions to alphaconsumer@usnews.com.
 
The Modern Customer Podcast is a show exploring the intersection of customer experience, social customer service and content. We will also dive into related leadership topics. The show is hosted by Forbes contributor and customer experience strategist Blake Morgan and features guests that include practitioners, authors, influencers and other tastemakers.
 
Have you ever walked into your favorite store, coffee shop and/or business and wondered—“why are they so awesome?” How about the flip side—“why is this place so awful?” Join host Jerry Durham as he takes you through the successes and failures of various businesses ranging from Starbucks to healthcare clinics. A little spoiler alert…it all comes back to the customer experience!
 
C
Customers For Life
Weekly
 
Let's be clear right out of the gate, earning customers for life is not rocket science. You don't have to get deep in the weeds with the analytics that justify the big payoff to just being cool with your customers. All your customers really want is to feel like they matter and that they have value to your business. The big disconnect for businesses is in exactly how they create an exceptional customer experience so that they stand out in a sea of sameness. We're here to share high level stra ...
 
Customer Experience 404 with Andrew Maher is a podcast series that brings to light the challenges of delivering excellent digital customer service. We invite industry leaders from around the world to share with us their secret hot sauce - their secrets to solving the digital divide.
 
Award-winning chef, restaurateur, hotelier and author Jonathan Butler aka The Disruptive Restaurateur hosts this information packed show - learn the disruptive secrets to improving your restaurant business, discover how you can grow as a leader. The Disruptive Restauranteur gives you the tools to improve your business efficiency, employee engagement, customer service and profitability. Includes interviews and insights with leading disruptors.
 
Customer Management IQ is a forum for sharing ideas, best practices and solutions within the business community. The emphasis of Customer Management IQ is on peer-to-peer communications within the Customer Management community.Simply put, you can interact and share solutions with an incredible network of authoritative sources and practicing professionals. It's easy. It's fast. It's free.And it enables you to find from your peers a method, a solution, a proven best practice that solves your s ...
 
Transforming the Customer Experience is a podcast created for you, the Business Owner, Leader, or Manager. If you are looking for strategies, motivation, and ACTIONABLE advice during your commute, Kristina Evey delivers every week. Each episode brings you a crucial element of creating a Customer Centric Culture designed to bring clarity and alignment within your organization with the ultimate goal of getting new customers and increasing your profits!
 
D
DST RADIO
Rare
 
Subject matter experts on controlling the administrative costs of healthcare while improving health outcomes.
 
Beyond the Restaurant is a show that focuses around a single question, "What do restaurant owners have to do to create a sustainable restaurant without it consuming them?" We go into business not to become stuck in the business. We have a story to tell and we want to create freedom so we have the ability to spend more time with our family or friends. Andrew Carlson interviews restaurant owners and experts on various topics to help you operate your business better so you can step away and kno ...
 
The Case Closed Podcast is the first and only podcast dedicated to helping you to learn, use, and extend the Salesforce Service Cloud to improve customer experiences and run an efficient contact center. Hosted by Salesforce MVPs, Jeff Grosse and Cheryl Feldman, you'll learn the features of Service Cloud, ways to extend functionality with the AppExchange, and hear the success stories that Service Cloud customers have experienced in their company.
 
C
Customer Experience
Monthly
 
The message is coming loud and clear. Customers want more! More respect, more choice, and more help!And they also want less! Less hassle, fewer procedures, less aggravation.They want a better experience every time they deal with you.Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company.I ...
 
How can you add purpose to your career or business by creating distinctive emotional connections with your customers and your team? How can you do more good for others by enhancing the innovation you bring to the marketplace? PROJECT DISTINCT is a brief, daily conversation for our community. We seek to develop a unique approach that will connect at such a high level with customers and colleagues that we are recognized as distinctive in the marketplace -- and are rewarded with loyalty for our ...
 
Business Connections Live is a weekly interactive live business television programme delivered straight to your PC, Notepad or Smart Phone. With the latest on Sales, Marketing, Start-ups, Funding, Networking, Telemarketing, Presentation, Social Media including LinkedIn, Twitter, Facebook and Pinterest. Watch the Live Stream show Monday 12 noon GMT (UK). http://www.businessconnectionslive.com
 
Ever had an Oh Crap moment? Learn business secrets of crisis management and prevention from Meredith and Frank - crisis management experts with over 40 years combined experience. Join us as we explore, dissect, and get to the root cause of current scandals in the news. Whether it's your CEO sleeping with his secretary, the manager embezzling funds, or a total product meltdown - we'll tell you how to keep your business running and come out on top. Visit www.me2-solutions.com for more free cri ...
 
E
End Bad Service
Daily+
 
Welcome to End Bad Service! My name is Jeff Dickinson and I will be your host as we face the challenging GAUNTLET known as CUSTOMER SERVICE. You can follow me on TWITTER at twitter.com/ENDBADSERVICE or email me at jeff@id4uj.com, I would love to hear from about your service successes and failures as you attempt to consume, use and experience the world around you. END BAD SERVICE is a weekly podcast designed to accomplish one simple task and that is to END BAD SERVICE. We have 4 segments: My ...
 
On Franchise Connect, Michael Pullman interviews top performers in the franchising industry like top 50 franchisee Jeff Tews, Franchise King Joel Libava, Eagle Boys Founder Tom Potter and many many more. Franchisee Connect was created for YOU - the franchisee, independent or executive who has big ambitions and wants to grow FAST. If you want your drive to work, your morning walk or your 'zone out' time to be more productive Subscribe to Franchisee Connect now! Each episode features an expert ...
 
Mark Riffey's Strategic Small Business Marketing and Operations Talk Radio is a weekly 30 minute talk show where the small business owner can call in and ask for help with marketing and operations problems.
 
Ideas, Information and Inspiration for Consultants and Business Service Professionals
 
Loading …
show series
 
Episode Nine - Jon, The Disruptive Restaurateur, discusses the importance of asking for feedback to improve your business, pay attention to the reviews and implement change. Hope you enjoy this podcast. Thanks for listening... Check out Jon's Website - www.outsaucedconsultancy.co.uk Social: Join the Facebook Group: https://www.facebook.com/grou ...…
 
Which systems are absolutely non-negotiable? Systems for managing money? Time? Communications? In this episode Marina Darlow joins me to talk about designing and implementing essential systems to run a small business, and about building resilience by putting *good* systems in place. Marina Darlow is a systems' expert and a productivity geek. Sh ...…
 
To thrive in today’s era of customer centricity, organizations must answer two questions: What are customers demanding? How do we actually meet those demands? Lori Jarchow of Ecolab and Andrea Pohlman of Aeritae explore those questions in the latest edition of the CCW Podcast series. After discussing the new, heightened expectations of today’s ...…
 
Business leaders and executives would all agree that today’s customer experience has to be personalized, convenient, fast and right every time. But how many of them actually know what the experience is like for their customers? Are they aware of hold times, connection delays or other issues? Customer experience is one of the defining characteri ...…
 
What will your legacy be? Have you taken time to consider this? This episode of Creating Disney Magic is the second episode recorded live at Urbain 40 with a group from a live Mastermind meeting. You can hear the first episode here. People who were in the room had the opportunity to ask me questions, which you will hear on the podcast. One of t ...…
 
Andrew Lermsider joins us to share 3 proven strategies to grow your online business faster. He’ll also tell us why posting endlessly on social media has become less and less effective. Andrew Lermsider knows the exact steps needed to rapidly increase the sales of any company selling a product or service online. Lermsider, a renowned marketing a ...…
 
On today’s episode, Scott discusses the pitfalls of retirement and the choice to be, or not to be distinctive.
 
Ryan Wilson is is a Product Designer on the Day of Travel Team at Alaska Airlines in Seattle Washington. Ryan stopped by the Funsize studio to talk about how Alaska get’s people from point A to point B, designing a holistic experience, building trust in your design team, and why he's adamant On this episode we discuss: Alaska Airline's design t ...…
 
All business improvement concepts rely on one assumption, the business leader has a healthy relationship with feedback and is able to confront reality. Alex Vorobieff joins us to share his thoughts on this subject. If you’ve ever wondered why companies tend to become more frustrating over time for everyone involved… and what you can do about it ...…
 
Recent studies have revealed the world’s toughest jobs, and on today’s PROJECT DISTINCT, Scott McKain will present that list. He’ll also offer up an additional one as his choice for “world’s toughest job” in this globally competitive, instant gratification environment. Could it be YOUR job that’s the toughest?…
 
If you want to know how your contact center is currently performing, look at your metrics and scorecards. If you want to truly understand how customers feel about your brand – and how to fix any problems – you need to dig deeper. You need a robust, ever-evolving analytics program. SiriusXM is fervently committed to such a program, and senior so ...…
 
When you think of great stories, you probably think of things you connected with emotionally. Sweeping images and great characters and locations instead of rational content and lists of facts. That concept is followed by Tourism Australia, where Chief Marketing Officer Lisa Ronson says companies shouldn’t be overly rational with customers. It’s ...…
 
According to a vice president of the world-renown research firm, Gartner, there are five disciplines that every leader needs to employ to create the future that you and your organization desires. On today’s PROJECT DISTINCT, Scott McKain reveals those choices - and how centuries of research on leadership provides insights that are still relevan ...…
 
Often, we rely on our instincts -- our "gut feel" -- to tell us if someone is the right fit on our team. Research, however, suggests that might be the cause of having employees who are disengaged and undermotivated. On today's PROJECT DISTINCT, Scott McKain explores why that is the case -- and what you should do to improve your ability to hire ...…
 
This episode of Creating Disney Magic was recorded live in Orlando during a private mastermind event. Twelve people joined me and Jody Maberry to spend the day talking about business and creating magic. During our time together, we turned on the microphones and recorded two episodes of the podcast. Participants of the mastermind were able to as ...…
 
Winning new customers and securing more business from current customers is the lifeblood of your company. In this fun, freewheeling session, I discuss some surprising secrets of landing business with David A. Fields, whose Guide to Winning Clients has become a blockbuster. David A. Fields is a consultant, author, and possibly one of the most in ...…
 
From a one-person business to an organizational behemoth, every company has a “culture.” A recent story about Amazon leads Scott McKain to provide his insights on how a distinctive culture internally creates distinctive experiences for customers externally.
 
CMS added the MTM CMR completion rate measure to Star Ratings for Medicare plans in 2016. Since then, plans have struggled to reach the cut point to achieve 5 stars. Further changes to the measure create new challenges, but they may also open new doors. By transitioning the MTM CMR measure from process-based to outcomes-based, CMS is setting th ...…
 
When it comes to understanding customer satisfaction, it’s best to go straight to the source: the customers themselves. Perhaps no one does that better than the American Customer Satisfaction Index, a research groups that looks at more than four dozen industries to find out what customers are buying and how satisfied they are with their experie ...…
 
In the last episode of Creating Disney Magic, we answered the first half of a series of questions from a listener. After listening to every episode of the podcast, a listener wrote in with a series of questions. The first half of the questions were more about success. You can hear the first episode Here. In this episode, we answer the rest of t ...…
 
From RBS, Nick Muir joins us and shares that it’s not the data that matters, it’s how you use it. He notes that the organization must find customer data wherever it is in the enterprise as there’s no point in having the data if you can’t use it to understand and interact with your customers better. He notes that AI is certainly a solution at wh ...…
 
Episode Eight - Jon, The Disruptive Restaurateur, discusses the importance of planning life and business, setting goals and dealing with the shit that gets in the way! Hope you enjoy this podcast. Thanks for listening... Check out Jon's Website - www.outsaucedconsultancy.co.uk Social: Join the Facebook Group: https://www.facebook.com/groups/the ...…
 
This episode of Creating Disney Magic is a bit different. Let me tell you why; recently someone discovered the podcast and listened to all of the episodes in the catalog. After listened to well over 150 episodes, he had a list of questions he wanted to ask. Normally, we answer a single question on an episode. This time, we combined all of the q ...…
 
Esteban Marquez is a Product Designer on the Funsize team. He's also a very talented graphic designer and artist. Esteban and I discuss his experience in the various design fields that led to his recent transition to digital product design, the importance of personal branding and differentiating yourself, and much more. On this episode we discu ...…
 
Continuing with our series that unveils the new book, “ALL Business is STILL Show Business!” we examine an overlooked phenomenon that impacts our businesses, customers, and markets - as times change, the people who are our customers as changing, too. Scott McKain examines how the entertainment industry has impacted customer expectations and cho ...…
 
Wednesday at DFW Airport, Scott McKain witnessed a classic example of an irate customer. Unfortunately, the business that created the dissatisfied customer didn't know the three critical words you must consider in order to deliver an experience so compelling that your customer's loyalty becomes assured.…
 
Lufthansa Director of Customer Services Product Development Martin Sassenfeld join us and shares that "There was a big battle between sales and service and who can do the first-use cases, IT, business, etc.” He continues that customer service won the internal battle. "We won the chance to build our first-use case where we wanted from customer e ...…
 
It’s a situation many people have found themselves in. As a young professional who was throwing herself into her career, Lori Wright looked around one day and realized the person she had become was not who she really was. She was so focused on building a great career that she neglected every other area of her life, from working through family v ...…
 
Today on Project Distinct, Scott reveals the third of the “Three Destroyers of Differentiation,” why an old cliche is no longer true, and why your relationships with customers (and family members) can deteriorate.
 
I had such a great time sitting down and chatting with a good friend of mine, Adrian Eustaquio. Adrian is the host and producer of "Inside the Desert Oasis Room" a podcast recorded from his home tiki space of the same name. He is a long time Tiki enthusiast, an active member in the Tiki community and avid supporter of the current Tiki revival. ...…
 
Fast food restaurants assembled by the exit on the new Interstate Highway System - and wreaked havoc on local diners. Today, as Scott McKain relates, it’s the Internet that’s doing the same to your business! How do you survive and thrive given this new competition?
 
Imagine a basketball team where one player decides to stay in the offensive end of the court because it is easier for him. Running up and down the court is hard work. Would the other players allow it? Would the coach allow it? No way! And it should not be allowed in the workplace either. Yet, it happens all the time. Specifically, it happens as ...…
 
Whether you're just starting out or are looking to pivot your business toward a new market, these real-world strategies can help you avoid common pitfalls. Kim Chernecki shares ideas on using corporate clients to grow. Kim is CEO and Founder of Freedom Street, a global training and coaching company that helps high-performing consultants, coache ...…
 
If your competition gains an advantage, the first response is to imitate it. However, that dilutes any distinction you have in the marketplace - and fails to inspire customers or employees. Today, Scott McKain examines the first of the three “Destroyers of Differentiation."
 
A story without a heroic and powerful ending will fail to engage the audience -- they will neither remember nor recommend you! Today's PROJECT DISTINCT (from the road in Phoenix) examines why your ending is important -- and how to enhance every story that you tell!
 
We’re already making over 35,000 decisions daily and nearly half the time our minds are wandering . . . “We get overwhelmed by the sheer volume of tasks we have to complete daily, so instead of jumping from one thing to another, take a step back,” says Corporate Psychologist, Patricia Thompson PhD. The episode would focus on how using the princ ...…
 
Today’s PROJECT DISTINCT continues our examination of how we can tell OUR stories in a dynamic and distinctive manner. Act Two of the compelling business story is known by many names: “raising the stakes,” “confrontation,” or “rising action” - Scott calls it “our search for resolution.” No matter how it’s known, having an Act Two that makes you ...…
 
The CEO of HomeServe Membership, Greg Reed joins us and shares that the key to his business is an engaged staff. He’s happy to hear when his organization goes above and beyond and does "a little more than they’re supposed to do.” Greg explains that such behavior showcases that the employee cares about the customer and the company- and that "the ...…
 
Business leaders, contact center employees and sales associates interact with customers every day and are faced with requests, questions and a wide variety of complaints and issues. The customer experience largely comes down to how they respond—is it with a rote reply or a personalized reaction? Jeanne Bliss, president of CustomerBliss, bestsel ...…
 
We’ve all heard that “whoever tells the best story…wins!” Yet few of us have really examined how we can tell OUR stories in a more compelling and distinctive manner. Today’s PROJECT DISTINCT focuses upon what Scott McKain believes is the most missing element in business storytelling: an Act One that creates tension…and that moves YOUR audience ...…
 
Joey Coleman helps companies keep their customers. He is an award-winning speaker. He works with organizations around the world ranging from small startups to major brands such as Deloitte, Hyatt Hotels, Zappos and Whirlpool. His first 100 days methodology fuels the remarkable experiences his clients deliver and dramatically improves their prof ...…
 
As Las Vegas casinos begin to charge for valet parking - and set minimums on how much you play the slots before you can have a free drink - they’re eliminating services that (rightly or wrongly) customers have come to EXPECT. You cannot grow customer loyalty by eliminating or charging for elements of the experience that you’ve traditionally pro ...…
 
If your business is struggling, it may be hard to hear this, but here is the candid truth...Your business is as good as you want it to be. Most business can turn things around in only 2 to 4 weeks. In this episode of Creating Disney Magic, I use a doctor office as an example of where to begin to turn a business around. The problem in a doctor's ...…
 
Ty Crandall provides some very valuable information about this important topic. Ty is an internationally known speaker, author, pod show host, and business credit expert. With over 16 years of financial experience Ty is recognized as an authority in business credit building, business credit scoring, and business credit repair. Ty is the author ...…
 
On today’s episode, Scott discusses the pitfalls of retirement and the choice to be, or not to be distinctive.
 
On today’s episode, Scott discusses the pitfalls of retirement and the choice to be, or not to be distinctive.
 
Google login Twitter login Classic login