))
It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...
…
continue reading
Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
…
continue reading
Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.
…
continue reading
Awful Service is a Comedy Podcast that takes a look beyond the Bar Top. If you know someone in Customer Service, you know they have good stories. We are unofficially endorsed by Doug Stanhope.
…
continue reading
Speaking of Service uncovers practical ways to grow service revenue, control costs, and improve customer satisfaction. If you’re looking to innovate, gain a competitive edge, or just learn about the latest service trends, you’ve come to the right place! Also check: www.ptc.com/speakingofservice
…
continue reading
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
…
continue reading
The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
…
continue reading
Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
…
continue reading
Welcome to Dino Plumbing & Service Pros, the premier plumbing, HVAC, and electrical contractor located in the heart of St. George, UT. Catering to both residential and commercial clients, we set the industry standard with our unwavering commitment to quality and customer satisfaction. Boasting over 42 years of combined personal experience within our core team, we possess the expertise required to solve even the most challenging of service issues. At Dino Plumbing & Service Pros, we stand out ...
…
continue reading
PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
…
continue reading
Tune into “Superpro Podcast” by Housecall Pro, where home service professionals share their journeys and expert advice. Each episode dives into real-life stories, offering insights on overcoming industry challenges, innovative business strategies, and personal growth. Learn how to elevate your service business from marketing tips to tech innovations. Perfect for newcomers and veterans looking to stay ahead in the home service industry.
…
continue reading
1
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
…
continue reading
This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
…
continue reading
Conversations on the challenges of unlocking global understanding and creating hyperlocal customer experiences.
…
continue reading
Customer service with up to date technology hacks.
…
continue reading
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
…
continue reading
Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
…
continue reading
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today! CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is const ...
…
continue reading
Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
…
continue reading
Buy GTA modded accounts at the best price with FAST 24/7 customer service. Safe and legit GTA 5 modded account in stock at GTAMONEYDROP.com
…
continue reading
Shafer Heating & Cooling, LLC is a world-class provider of residential heating, air conditioning, and indoor air quality that has served the Hillsboro, OH area since 1985. We are a leader in healthy and efficient indoor home comfort. We aim to deliver superior service with an unparalleled customer experience.
…
continue reading
Heritage Signs & Displays is a Veteran owned, full-service Commercial Printing, Custom Signs, and Display Company specializing in the production and installation of trade show graphics, events banners, window graphics, wall wraps, environmental graphics, booklet printing, and marketing materials to improve the branding of businesses in Southern Maryland, Baltimore MD, Annapolis MD, and Waldorf MD. Get more information: https://heritagecustomsigns.com/
…
continue reading
Transform your customer experience with solutions to better connect, engage, and serve your constituents.
…
continue reading
Ipsos' Customer Perspective is aimed at all of you who help your organisation deliver on its Brand Promise to customers and colleagues. So if you’re an Experience practitioner, lead CX measurement. management and design , head up Mystery Shopping, are all about understanding and measuring shoppers and channels, and their role in delivering business success … then this podcast is for you! Questions/Comments: CustomerPerspective@Ipsos.com www.ipsos.com
…
continue reading
Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
…
continue reading
Ever wonder what its like to work Retail. Anna and Melanie talk about funny and disturbing stories from the past 20 plus years of working in retail and how we have survived them day to day! Come laugh, learn and share our experiences together.
…
continue reading
1
The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
…
continue reading
Better Together: Customer Conversations – a series where customers, partners, and thought leaders discuss solving business challenges with SAP Business Technology Platform. Hear from your peers and join in the inspiring conversations.
…
continue reading
All things related to home services, with a focus on marketing. In addition, we will cover topics like operations, sales, and anything valuable to a home service business.
…
continue reading
Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small busin ...
…
continue reading
If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, every other Tuesday as Buzzsprout's Head of Podcaster Success, Priscilla Brooke, dives into the world of customer support to make remarkable support the standard, not the exception!
…
continue reading
This is the best Podcast to get started with English for Call Centers and Customer Service for students of English as a Second Language. Practice your listening and speaking. Learn Call Center Soft Skills and Vocabulary. Learn Customer Service skills: Empathy, Troubleshooting Soft Skills and others. Practice active listening, Call center Role plays, empathy scripts, sales role plays, grammar and vocabulary.
…
continue reading
Designed to keep HHG Van Operators updated on industry topics that impact their ability to run a successful small business. Ace Relocation Systems is a leading U.S. moving, warehousing, and distribution company with coverage around the globe. For nearly 40 years, our family-owned business has provided unrivaled customer service to individuals, employee relocation programs, and commercial business clients. Our strength comes from our small-business heritage and customer-first philosophy combi ...
…
continue reading
Businesses thrive by knowing customer insights, because today’s insights are tomorrow's facts. At iResearch we live and breathe insights. And despite searching high and low, we were unable to find a customer insights podcast that answers one of the most important questions in business: why do customers do what they do? So we launched one.
…
continue reading
Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
…
continue reading
🎙 Welcome to Rarified Air: Stories of Inspired Service, a podcast that takes you on a journey into the DNA of InterSystems. I will be your guide as we explore how our unparalleled commitment to customer service fuels limitless human potential. 🤝 Join us as we dive into the culture of InterSystems and share the stories of the people who make it all possible - our customers, partners, and employees. From helping healthcare providers improve patient outcomes to powering the world’s most importa ...
…
continue reading
Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.
…
continue reading
Tampa Premier Car Service offers luxury transportation in the Tampa Bay area, from airport transfers to special events. Their fleet includes a variety of high-end vehicles, such as sedans and SUVs, ensuring reliability, punctuality, and comfort. They are committed to excellence, with professional chauffeurs and a focus on customer satisfaction.
…
continue reading
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
…
continue reading
In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.
…
continue reading
Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.
…
continue reading
We cover the latest marketing trends and strategies most effectively growing your cannabis dispensary, delivery service, or brand.
…
continue reading
Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of. His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what ins ...
…
continue reading
Networking podcast geared towards wireless internet service providers and network engineers of all sorts
…
continue reading
The Service Academy Business Mastermind (SABM) is a transformational program for Service Academy graduates who are building businesses. Our podcast features entrepreneurial success stories from the Service Academy community (West Point, Naval Academy, Air Force Academy, Coast Guard Academy, and Merchant Marine Academy). To learn more, please visit: www.sabmgroup.com.
…
continue reading
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing te ...
…
continue reading
1
149. Changing Your Mind, Gold Mining, & New Recommendations
1:17:38
1:17:38
Play later
Play later
Lists
Like
Liked
1:17:38
Chase & Timothy talk about changing their mind, gold mining, & new recommendations. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
…
continue reading
1
"Mastering Customer Service & Communication : Lessons from a Landscaping Pro "
25:26
25:26
Play later
Play later
Lists
Like
Liked
25:26
Nature’s Friends Landscaping isn’t just transforming gardens – it’s revolutionizing local landscaping services. Founded by Cliff Bressler, this business brings expertise and personalized care to every project. Nature’s Friends Landscaping caters to homeowners, offering a range of services from tree work to complete garden makeovers. Loyal customer …
…
continue reading
Have you ever wondered what it takes to transform your e-commerce platform into a customer satisfaction powerhouse? On this episode of The Customer Service Revolution, we explore a compelling case study that reveals how one client drastically improved their customer service landscape and employee morale by addressing critical service defects. Uncov…
…
continue reading
Can understanding the difference between customer experience and customer service revolutionize your business strategy? Join me, Jeannie Walters, as we unpack this game-changing distinction and explore why it's so important to have both represented in your organizations in powerful ways. Every single business leader should absolutely care about cus…
…
continue reading
1
#285: Leveraging AI to Transform Customer Service and Beyond with Kris Sandor, USNA ‘01
30:37
30:37
Play later
Play later
Lists
Like
Liked
30:37
"For me, it's been rewarding to be helping the businesses that we help, because these are businesses that instead of spending money on customer support, they're spending that on marketing, they're spending that on developing a new product, which from a macro economic perspective is much better for our economy.” -Kris Sandor Kris Sandor is the Co-Fo…
…
continue reading
1
161: Uncovering What You Don't Know About Your Customers with Aaron Tighe
22:57
22:57
Play later
Play later
Lists
Like
Liked
22:57
In this episode we welcome Aaron Tighe into the studio to talk about customer experience and building a best-in-world experience Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Great customer experience is about connection. - Empathetic and active listening will help you uncover unmet customer needs. - Learn m…
…
continue reading
1
TSIA Takes: Salesforce and the Customer Success + Support Services Experiment
46:41
46:41
Play later
Play later
Lists
Like
Liked
46:41
Join us for the first episode of TSIA Takes, a limited TECHtonic podcast series. During this series, Thomas Lah dives deep into the pivotal question: What is the value of customer success? This pressing question has turned the customer success organization upside down as it navigates what the future of its business looks like. In this episode, Thom…
…
continue reading
1
174. How Can We Better Manage Customer Relationships?
20:18
20:18
Play later
Play later
Lists
Like
Liked
20:18
It could be said that our success and fate will largely be determined by how well we manage our customer relationships. So how can we get better at this? Tune in and I’ll share some ideas that worked for us. Check out Brian's new group: Business TIPS! For less than $100 per month (with no commitment or contracts) you can ask Brian any question you …
…
continue reading
1
#35 Using AI during or after the conversation?
14:37
14:37
Play later
Play later
Lists
Like
Liked
14:37
Many Customer Service Managers are wondering how to integrate and harness Artificial Intelligence. What’s the ultimate goal? Who would benefit from it? Shall we use GenAI during or after the conversation? In this podcast Paolo Fabrizio unveils the results of a laser-focussed survey right on these topics.…
…
continue reading
1
Owning Peace of Mind - Everyone is Responsible for Customer Calm (Part 2 of 2)
3:12
3:12
Play later
Play later
Lists
Like
Liked
3:12
In this episode, Dr. Michelli continues to delve into the vital role of "peace of mind" in shaping superior customer experiences. Building on previous insights, he outlines actionable strategies that businesses can implement to enhance customer ease, drive loyalty, and distinguish themselves from the competition. Dr. Michelli discusses the importan…
…
continue reading
1
The customer isn’t always right - Interview with Daphne Costa Lopes of Hubspot
49:08
49:08
Play later
Play later
Lists
Like
Liked
49:08
Today’s interview is with Daphne Costa Lopes, Global Director of Customer Success at HubSpot. Daphne joins me today to talk about customer success, why the customer isn’t always right, how siloed systems inhibit the delivery of tailored experiences, and what brands should be doing more of to drive customer-led growth. This interview follows on from…
…
continue reading
1
#72: Understanding Financial Statements with Aaron Clippinger
23:59
23:59
Play later
Play later
Lists
Like
Liked
23:59
Aaron starts with a candid update on his personal life, including the challenges of balancing fitness and a busy schedule. Then, he transitions into a comprehensive breakdown of financial statements, drawing from his own company's financials for the month of June. Key topics covered: - The importance of maintaining fitness and the struggle of getti…
…
continue reading
1
01 - Welcome to the LiveChat Factory Podcast
5:30
5:30
Play later
Play later
Lists
Like
Liked
5:30
Send us a Text Message. Welcome to the LiveChat Factory Podcast. In our trailer episode, we're diving into what you can expect from this exciting new journey. I'm Karen, your host, and I'll be sharing insights on upcoming episodes, featuring interviews with clients discussing the ins and outs of outsourced customer service. We'll explore the benefi…
…
continue reading
1
Revealed: How I Went from Rags to Riches Using GTA Money Drop Services
9:55
9:55
Play later
Play later
Lists
Like
Liked
9:55
Insider Tips for Safe Money Drops Avoiding Common Pitfalls Not all money drop services are created equal, and there are a few common pitfalls to watch out for. Scams and poorly executed drops can lead to frustration and even account bans. With GTAMONEYDROP, these risks are minimized, but it’s still wise to be cautious. Personal Anecdote: I’ve seen …
…
continue reading
1
Unlock Unlimited GTA Cash with This Secret Money Drop Service – 2024 Guide!
9:52
9:52
Play later
Play later
Lists
Like
Liked
9:52
So, you’re looking to unlock a treasure trove of cash in GTA Online without grinding for hours or getting into shady business? You’re in luck. As an experienced gamer and modding enthusiast, I’ve seen it all, and I’m here to spill the beans on how you can get unlimited cash with the best-kept secret in the GTA world: www.gtamoneydrop.com. Buckle up…
…
continue reading
1
Step-by-Step: How to Start and Succeed in GTA Online VIP Work
9:52
9:52
Play later
Play later
Lists
Like
Liked
9:52
Personal Anecdote: I once decided to knock out a Sightseer mission while waiting for friends to join a heist. I used my buzzard to quickly swoop in and grab all the briefcases. It was such an easy way to make a bit of extra cash while waiting around. 3. Import/Export Vehicle Cargo Description: In this mission, you steal and then sell high-end vehic…
…
continue reading
1
Top 5 Easiest VIP Work Missions to Get Rich Quick in GTA Online
9:49
9:49
Play later
Play later
Lists
Like
Liked
9:49
If you're anything like me, you know that making quick cash in GTA Online can sometimes feel like a never-ending grind. Between the endless car sales, nightclub operations, and all those heists, finding a quick and easy way to boost your bank account is a godsend. That’s where VIP work comes in. As an experienced gamer who’s seen it all, I’m here t…
…
continue reading
1
Why Gamers Are Raving About This GTA Money Boost Service—Find Out Now!
9:55
9:55
Play later
Play later
Lists
Like
Liked
9:55
Maximizing Your Earnings with Insider Tips Tip 1: Timing Your Boosts The timing of your boost can make a huge difference. For example, if you’re about to tackle a big heist or event, getting a boost right before can ensure you have the resources you need to succeed. I once planned a major in-game purchase, and timing my boost just before the transa…
…
continue reading
1
Insider Tips: How to Maximize Your GTA Online Earnings with This Account Boost Service
9:55
9:55
Play later
Play later
Lists
Like
Liked
9:55
Hey gamers! If you’re like me, you’re always on the lookout for ways to get ahead in GTA Online. Whether you’re aiming to upgrade your ride, buy that swanky new apartment, or just stack up some serious cash, using an account boost service can make a huge difference. Today, I’m sharing insider tips on how to maximize your GTA Online earnings with th…
…
continue reading
1
How to Get Rich Quick: Best Heist Payouts in GTA Online
9:55
9:55
Play later
Play later
Lists
Like
Liked
9:55
As an experienced gamer and modding enthusiast, I know the thrill of diving into the chaotic world of Grand Theft Auto (GTA) Online. Whether you're planning an epic heist or cruising around Los Santos, GTA Online offers endless excitement. But let’s be real—grinding for cash can be a drag. That’s where heists come in, offering a fast track to wealt…
…
continue reading
1
Exploring GTAMoneyDrop.com: Features and Offerings
9:49
9:49
Play later
Play later
Lists
Like
Liked
9:49
Let’s dive deeper into what GTAMoneyDrop.com has to offer and why it’s a top choice for buying GTA modded accounts. Wide Range of Modded Accounts GTAMoneyDrop.com offers a variety of modded accounts tailored to different needs and budgets. Whether you’re looking for an account loaded with cash, rare items, or high RP levels, they’ve got you covered…
…
continue reading
1
Level Up Fast: Purchase Cheap GTA Modded Accounts with Instant Delivery!
9:49
9:49
Play later
Play later
Lists
Like
Liked
9:49
As an experienced gamer and modding enthusiast, I've spent countless hours exploring the vibrant world of Grand Theft Auto (GTA). Whether it's causing chaos in Los Santos or planning intricate heists, GTA offers an unparalleled experience. But sometimes, grinding for money and RP can be tedious. That's where modded accounts come in handy. Today, I’…
…
continue reading
A classic heist with a potential payout of around $1.25 million. The Pacific Standard Job is well-loved for its straightforward, action-packed approach. Best Practices: Crew Roles: Assign roles based on strengths. A good hacker, skilled drivers, and sharpshooters are crucial. Escape Route: Plan your escape route meticulously. Using bikes can be ris…
…
continue reading
1
Exploring GTAMoneyDrop.com: Features and Offerings
9:37
9:37
Play later
Play later
Lists
Like
Liked
9:37
Let’s dive deeper into what GTAMoneyDrop.com has to offer and why it’s a top choice for buying GTA modded accounts. Wide Range of Modded Accounts GTAMoneyDrop.com offers a variety of modded accounts tailored to different needs and budgets. Whether you’re looking for an account loaded with cash, rare items, or high RP levels, they’ve got you covered…
…
continue reading
1
Secure and Safe: Best Website to Buy GTA Modded Accounts!
9:40
9:40
Play later
Play later
Lists
Like
Liked
9:40
As a seasoned gamer with a knack for modding, I've had my fair share of experiences in the virtual world of Grand Theft Auto (GTA). From navigating the gritty streets of Los Santos to engaging in high-stakes heists, GTA offers an unparalleled gaming experience. However, to truly maximize the fun, many gamers turn to modded accounts. Today, I’m goin…
…
continue reading
1
235: Unveiling the Trends from Broadridge's 6th Annual CX and Communications Consumer Insight Survey with Debbie Miglaw
18:22
18:22
Play later
Play later
Lists
Like
Liked
18:22
Debbie Miglaw is Head of Digital Solutioning & Business Development at Broadridge. She and her team of digital sales specialists, solutions architects and business analysts are responsible for consulting with clients to define the digital solutions that support their digital transformation and customer experience goals. The team of experts work wit…
…
continue reading
1
The Heritage team collaborates with Classroom Central to transform their facility with engaging signs and graphics
4:10
4:10
Play later
Play later
Lists
Like
Liked
4:10
The Heritage sign installation team transformed the interior of Classroom Central’s facility with custom wall wraps and other interior signage. Read out our blog: https://heritagecustomsigns.com/blog/classroom-central-project-spotlight/By Heritage Signs & Displays
…
continue reading
1
Balancing Efficiency and Satisfaction in Customer Support
31:09
31:09
Play later
Play later
Lists
Like
Liked
31:09
In our latest episode of Customerland, Dr. Ori Faran, CEO of CallVu, dives into the vital role of agility and cost efficiency, especially for smaller companies looking to thrive in the competitive landscape. In our second segment, we get into the nitty-gritty of measuring customer experience success. Ori breaks down essential metrics like success r…
…
continue reading
1
#387: Loyalty360 Loyalty Live | Jonathan Silver, Engage People
22:51
22:51
Play later
Play later
Lists
Like
Liked
22:51
Send us a Text Message. Engage People is a technology innovation company with a vision to bring technology to the forefront to enable a better customer experience. The company seeks to leverage today’s technologies to drive improved outcomes for brands while elevating loyalty programs and the member experience. Jonathan Silver, CEO of Engage People…
…
continue reading
The Graffs of Daryl’s A/C & Heating started their company with $250 and a truck. Jenn shares how community involvement made growing their business as easy as shooting fish in a barrel. Small, inexpensive marketing strategies can have a big impact. She also highlights the significance of standing in customers’ shoes and understanding their needs and…
…
continue reading
1
148. Being in Front of the Camera, Confidence, & Forum Guys (Interview with Nolan Daniel White)
57:59
57:59
Play later
Play later
Lists
Like
Liked
57:59
Chase & Timothy talk with Nolan Daniel White about being in front of the camera, confidence, and Forum Guys. Follow Nolan: @nolandanielwhite on Instagram https://www.nolandanielwhite.com/ https://nolandanielwhite.substack.com/ Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.sho…
…
continue reading
1
176. Why Our Managers and Supervisors Often Fail
19:07
19:07
Play later
Play later
Lists
Like
Liked
19:07
You can’t build a sizable company alone. You need capable leaders to help you reach goals, meet expectations, improve, and address issues. But not all the people we promote or hire to leadership roles succeed. Today, I share why I they most often fail, and how we can prevent that failure. Check out Brian's new group: Business TIPS! For less than $1…
…
continue reading
1
The Difference Between Training and Development
13:07
13:07
Play later
Play later
Lists
Like
Liked
13:07
"Development's hard. You have to have the guts to sit down and talk to somebody and tell them some hard news sometimes. Training's easy. Everybody loves the training. It's just learning something." Key Moments 01:20 Uniqueness of training vs development 03:23 Learning through training vs. development of personal growth and behavior 06:54 Positive f…
…
continue reading
1
SEO Experts: Everything You Need to Know About SEO, Why SEO isn’t Dead & Do You Know Your Audience?
32:10
32:10
Play later
Play later
Lists
Like
Liked
32:10
In this Retain: The Customer Retention Podcast episode, Lauren DeSouza speaks with Scott Gardner and Brent Bouldin, partners and co-founders of New Media Advisors. Together they discuss the importance of SEO in driving customer retention and growth. Scott and Brent also share valuable insights on the need for valuable content, understanding audienc…
…
continue reading
1
The Power of Kindness in Support and Leadership
55:11
55:11
Play later
Play later
Lists
Like
Liked
55:11
Text the show! What if leading with kindness could transform not only your team but also your customer relationships? Join us for our 10th episode, featuring Sarah Caminiti! With over two decades in customer support, Sarah reveals the secrets behind compassionate leadership and how it fosters remarkable customer experiences and builds brand loyalty…
…
continue reading
1
Customer Contact Center Technology Innovation Champion | Kacey Felila Tolua
28:56
28:56
Play later
Play later
Lists
Like
Liked
28:56
Hey CX Nation, In this week's episode of The CXChronicles Podcast #236 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas last month with Kacey Felila Tolua, Strategic Thought Leader & Technology Innovation Champion based in Salt Lake City, UT. Kacey has 30+ years of contact center leadership insights and …
…
continue reading
1
Tech-Savvy Homes: Smart Plumbing and HVAC
37:50
37:50
Play later
Play later
Lists
Like
Liked
37:50
Curious about the true benefits of switching to tankless water heaters and high-efficiency HVAC systems? We're here to clear up common misconceptions and explain how these systems are more about fuel utilization than immediate cost savings. We also talk about the pros and cons of swamp coolers in different climates, particularly focusing on their p…
…
continue reading
1
[Perspective Series] Embracing Technology To Win in Real Estate With Lauren Schreyer-Merdinger
32:03
32:03
Play later
Play later
Lists
Like
Liked
32:03
Lauren Schreyer-Merdinger is the CEO and Founder of Contract2Close, a company specializing in transaction management software for the real estate industry. With over 40 years of experience, she has become an industry leader, leveraging her extensive insights to develop cutting-edge solutions for agents and brokers. Lauren's platform, Contract2Close…
…
continue reading
Send us a Text Message. Mel and Anna talk about their week: An associate has 3 tires slashed and her back window smashed, Anna had her car wrapped not in a good way, and do plain M&M's have different flavors? Support the Show. Please support the channel by liking, subscribing, sharing and donating. Please help support the channel at https://www.buz…
…
continue reading
Gregorio Uglioni discusses with Michael Brandt the critical intersection of employee engagement and customer experience. Michael shares insightful strategies and real-world examples of how to create a thriving workplace environment that drives customer satisfaction. About the Guest Michael Brandt is an experienced professional in customer and emplo…
…
continue reading
1
[160] How to Harness Personal Power, Energetics, and Mindset for MSP Success
47:05
47:05
Play later
Play later
Lists
Like
Liked
47:05
In this interview, Richard speaks to Fiona Challis. She’s been in the IT industry for over 25 years, firstly in corporate and then running a sales training company. Now, she’s passionate about mindset, personal development and energetics. Feeling like she needed a change, Fiona left the sector to grow, explore and try new things. She’s been helping…
…
continue reading
1
How to Boost Productivity and Morale by Eliminating Workplace Friction
35:46
35:46
Play later
Play later
Lists
Like
Liked
35:46
You know that friction in a Customer Experience is a problem that needs fixing. However, do you have that same perception of workplace friction? If you feel the friction at work, you probably do. But if you don't, you likely think little of it, if at all. Doing work for money requires a certain amount of friction, right? However, if the friction im…
…
continue reading
1
Core Beliefs that Grow Leaders and Businesses
52:26
52:26
Play later
Play later
Lists
Like
Liked
52:26
Grant Schoenberger, Conquer Coach and co-owner of Core Plumbing, is one of the first Pros we had the honor of serving more than a decade ago. He emphasizes the importance of humility, the ongoing need for continuous learning and mentorship, and the benefit of evolving business strategies. Grant and Roland explore the impact of self-limiting beliefs…
…
continue reading
1
Why the Right Platform Makes All the Difference
38:43
38:43
Play later
Play later
Lists
Like
Liked
38:43
Chad Hopkins, owner of Hopkins Air Conditioning recently joined Roland on the podcast. Chad shares the experience of scaling his business and the importance of choosing the right software. They faced big challenges the old way, and he touches on why Hopkins made the switch to Housecall Pro, including the need for documentation and processes, the im…
…
continue reading
1
Two Rock Stars Providing 5-Star Service in Nebraska
29:47
29:47
Play later
Play later
Lists
Like
Liked
29:47
Sara Anderson, co-owner of Drain Daddy, shares the struggle of starting a plumbing business in January 2020, right at the onset of the pandemic. From branding and website design to pricing and customer service, Sara provides valuable insights for small-business owners in the trades industry. And she would know—Drain Daddy has a perfect 5-star ratin…
…
continue reading
1
Looking For Some Sound Business Advice? I Know a Guy
39:11
39:11
Play later
Play later
Lists
Like
Liked
39:11
Roland Ligtenberg interviews Brandon Glines, co-owner and president of I Know a Guy HVAC. The conversation covers topics like starting a business, hiring and valuing the employees, learning from mistakes, automation, and implementing systems for business growth. Brandon also shares the importance of participating in a supportive community of like-m…
…
continue reading
1
Hiring, Training, Record-Keeping, and More Keys to Success
40:48
40:48
Play later
Play later
Lists
Like
Liked
40:48
Roland Ligtenberg interviews Kyle Newby, founder of The Dryer Vent Guys, about the often-overlooked world of dryer vent maintenance. Kyle shares how he built a successful business, the process of hiring and training his team, and the importance of integrating QuickBooks Online with Housecall Pro for better record-keeping. He also highlights the pri…
…
continue reading
Brandon Brown, founder of Brown's Heating and Air, shares his journey and insights on building a successful home service business. He emphasizes the importance of finding a supportive partner, getting involved in the local community, and providing exceptional customer service. Brandon also discusses the strategies he uses to attract and retain grea…
…
continue reading
