Best customer service podcasts we could find (Updated February 2018)
Related podcasts: Customer Service Customerservice Leadership Business Management Sales Marketing Customerexperience Startup Experience Support Tech Customer Service Entrepreneur Culture Education Business News Consumer Customer Experience  
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show episodes
 
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Frank Reactions - Customer Experience & Customer Service in the Digital Era
 
Customer Experience & Customer Service in the Digital Era
 
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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
 
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
 
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Customer Service Academy
Monthly+
 
Welcome to Tony Johnson's Cust Serv Nation! Join Tony Johnson for a deep dive into Customer service best practices drive excellence.
 
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Focus on Customer Service Podcast
 
The “Focus on Customer Service” podcast features brands who are offering amazing customer service via social media. It is hosted by Dan Gingiss (@dgingiss).Lots of people are talking about content and marketing on social media, but this podcast will focus on the other side of social that many brands overlook – customer service. At first only the channel of last resort – when other service channels failed – social media is quickly becoming the channel of first resort for many customers, requi ...
 
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Customer Management IQ - Call Center, Customer Service & Customer Relationship Management
 
Customer Creation with Blake Landau is a podcast series that focuses on customer management, as well as call center related topics. We explore best practices in customer contact on every channel, including call centers, customer relationship management and related marketing topics. We also bring you the pre-eminent thought leaders on maximizing customer relationships to increase customer acquisition, customer retention, loyalty and engagement.
 
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How to Survive Customer Service
 
 
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Frank Reactions - Customer Experience & Customer Service in the Digital Era
 
Customer Experience & Customer Service in the Digital Era
 
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Piss Poor Customer Service
Weekly
 
I don't know about you but I'm getting very tired of the lack of customer service that most companies provide. I'm starting a weekly talkcast so that not only I, but anyone else, can rant about their experiences. Although this TalkCast is based in Pittsburgh, PA, it isn't limited to just Pittsburgh or even National companies. If you've had a bad experience anywhere, come tell us about it!http://pisspoorcustomerservice.blogspot.com/This Podcast was created using www.talkshoe.com
 
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Everyday Property Manager | Customer Service | Communication Skills | Multi-Family Housing | Management | Community Manager
 
Here at Everyday Property Manager, we are dedicated to helping you grow and thrive in the multi-family Housing industry. You are in a service business and there is great demand for excellent customer service and communication skills in this industry. We want to take your customer service and communication skills to the next level and beyond! Sure, this business is full of challenging moments, but it his how you handle the moments of challenge that make you exceptional.
 
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Customer Service Show
Weekly+
 
In this show podcast we share stories of Good and Bad Customer Service. If work in the service industry most people "vote with their feet" and never return to your place of business.. Great customer service is often doing the little things other companies don't do (not mammoth actions costing thousands of dollars)
 
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CCW Digital: A Customer Service Online Platform
 
By providing members with a complimentary, 24/7/365 opportunity to engage with countless, exclusive online resources and a series of award-winning conferences at which they can interact without wires, CCW Digital will create a better, more empowered breed of call center professionals that will deliver a better, more satisfying experience for customers and business stakeholders.
 
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National Customer Service Week
Daily+
 
It's National Customer Service Week, and here's how not to do it. For more information on how to get your Customer Service right, get in contact with the Institute of Customer Service at www.instituteofcustomerservice.com.
 
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Frank Reactions on Customer Experience & Customer Service
 
Helping organizations balance the 3 Ps of Profit: Promise, People & Process to deliver consistently great customer service and customer experience
 
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Customer Service and Startup Life by Kayako
 
Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience.
 
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Accelerate Your Business Growth
 
Featured on Inc.com's list of 100 Podcasts That Will Make You Smarter, Better, and Wiser, MSNBC's Your Business, and on the Fit Small Business list of best small business podcasts, this show is designed to help small business owners, salespeople, and aspiring entrepreneurs with the various aspects of business success. We have a great lineup of guests and topics scheduled. We’ll be talking about everything from sales to employee issues; from technology to social media; from work-life balance ...
 
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Truckers Solution Customer Service
Monthly
 
This podcast is designed to show you how to be successful with your fuel card. Truckers Solution was started by Truckers for Truckers! We are committed to providing fleets and drivers with the capability to reduce everyday expenses such as fuel, tires, driver recruiting, etc.
 
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Integrity Solutions - Sales Performance, Coaching, Customer Service
 
Our podcasts are designed to provide timely insights and practical advice for learning, training, sales and customer service performance challenges confronting organizations across business. These podcasts with leading business and thought leaders explore their most critical challenges and provide practical points of view on how to overcome them.
 
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Sales Moment Podcast
Rare
 
One idea every week to help you build stronger relationships with your customers and increase your sales.
 
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Real Talk From A Customer Service Rep
 
Customer Service Reps have to go through alot each day while making the customer feel good but what we REALLY wanna say we got to hold back this is REAL STORIES of how it goes down in a call center
 
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Support Ops Podcast
Monthly
 
Customer support is not a hard concept. Someone has a problem and it’s your job to fix it and make them happy. Not just satisfied but happy. Here's how.
 
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Top News and Politics Podcasts In The Country – USA global DJ customer service phone: 714-421-1838—-4th quarter 2017 report shows most people discovered News and Politics from Jazz Joy and Roy while searching online for "Pezones Bolivia" or "Top News and
 
Roy O'Dell Gray Sr hosts "News and Politics from Jazz Joy and Roy"--A daily iHeartRadio sensation--"Since 2007, jamming you out of your politically pissed off state of mind with timeless commentary and 10 hour music sweeps."----All new radio syndication and podcast feed: https://jazzjoyandroy.com/category/news-politics/feed/
 
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Support Ops Hangouts
Monthly+
 
This is our weekly talk show focused on all things customer support.
 
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Relate Singles By Zendesk
Weekly
 
Update your description in your FeedPress settings.
 
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Navigating the Customer Experience
 
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
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The Net Promoter System Podcast
Monthly+
 
Loyal customers spend more, stay longer and tell their friends about their experiences. In the Net Promoter System Podcast, Bain & Company's Rob Markey talks to business leaders who are using the management system to create experiences that keep customers coming back.
 
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Thank You For Calling!
Monthly
 
A look at the world of Customer Service: how to solve (or avoid) horror stories and make life better for everyone involved.
 
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Podcast | Support Driven
Rare
 
Customer Support Community
 
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Hustle
Monthly
 
The Hustle Podcast is a show dedicated to the evolution of the craft of design. We chat with design captains, inspiring designers, product leaders, agency owners, and the Funsize team about building teams that can create products that matter. Hosted by Funsize's Partner and Head of Design, Anthony Armendariz
 
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Facebook and Twitter for Business
 
Join the conversation about your business.
 
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Myron Sta. Ana's Myronosophies
Daily
 
The podcast of one of the top Filipino corporate trainers, training consultants, and motivational speakers in the Philippines.
 
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Above & Beyond: SaaS | Customer Success | Retention
 
The Above & Beyond Podcast brings you inspiring stories of people going above and beyond for their customers. We believe that businesses can’t thrive without happy customers, and we’re on a mission to discover the best ways to scale a customer-driven business.
 
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"Voice of the Customer Radio" - Execs In the Know
 
Become a follower of "Voice of the Customer Radio" every two weeks as we feature stand out executives who represent the mandate of their customer experience and customer service strategies.Listen to all our archive shows. Rated some of the best content on radio.
 
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US News | Personal Finance
Monthly+
 
Kimberly Palmer, senior editor for U.S. News & World Report, writes about how to stay on top in the consumer world by saving money, avoiding scams, managing debt, and otherwise staying sane. She tries to incorporate these techniques into her own life, but often finds herself splurging on lattes, 19th-century novels, and kitchen-related gadgetry. Share with her your own money issues by sending questions to alphaconsumer@usnews.com.
 
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HR Talks Back
Daily+
 
Interviews with HR and Talent Management Leaders around the world about the key issues that matter to them.Also check out my other podcast show, Talking HR (http://www.blogtalkradio.com/talkinghr)
 
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Case Closed Podcast
Rare
 
The Case Closed Podcast is the first and only podcast dedicated to helping you to learn, use, and extend the Salesforce Service Cloud to improve customer experiences and run an efficient contact center. Hosted by Salesforce MVPs, Jeff Grosse and Cheryl Feldman, you'll learn the features of Service Cloud, ways to extend functionality with the AppExchange, and hear the success stories that Service Cloud customers have experienced in their company.
 
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The Modern Customer Podcast
Monthly+
 
The Modern Customer Podcast is a show exploring the intersection of customer experience, social customer service and content. We will also dive into related leadership topics. The show is hosted by Forbes contributor and customer experience strategist Blake Morgan and features guests that include practitioners, authors, influencers and other tastemakers.
 
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Stepping Up Service
Monthly
 
This show features Ed Gagnon of Customer Service Solutions, a leading expert in the area of customer service and process improvement, talking about how organizations can keep "stepping up" the level of service they provide.
 
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Customers For Life
Weekly
 
Let's be clear right out of the gate, earning customers for life is not rocket science. You don't have to get deep in the weeds with the analytics that justify the big payoff to just being cool with your customers. All your customers really want is to feel like they matter and that they have value to your business. The big disconnect for businesses is in exactly how they create an exceptional customer experience so that they stand out in a sea of sameness. We're here to share high level stra ...
 
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Customer Experience 404
Rare
 
Customer Experience 404 with Andrew Maher is a podcast series that brings to light the challenges of delivering excellent digital customer service. We invite industry leaders from around the world to share with us their secret hot sauce - their secrets to solving the digital divide.
 
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Transforming the Customer Experience with Kristina Evey | Inspiring Business Leaders With Strategies to Increase Profits and Build a Loyal Customer Base
 
Transforming the Customer Experience is a podcast created for you, the Business Owner, Leader, or Manager. If you are looking for strategies, motivation, and ACTIONABLE advice during your commute, Kristina Evey delivers every week. Each episode brings you a crucial element of creating a Customer Centric Culture designed to bring clarity and alignment within your organization with the ultimate goal of getting new customers and increasing your profits!
 
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The Evergreen Show
Weekly
 
The only show that gives you proven, pragmatic, and immediately applicable business growth strategies every week in 15 minutes or less.
 
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Process to Profitability: Tools and Strategies to Serve Your Clients and Grow Your Small Business
 
Process to Profitability: Tools and Strategies to Serve Your Clients and Grow Your Small Business is a weekly interview show featuring creative women who are growing their small businesses with a focus on serving their clients and customers well. We'll discuss tools, strategies, and processes that you can apply to your own business in a way that fits you. From online creative entrepreneurs to product creators, professionals creating their own way of working to those just starting out, we'll ...
 
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Business, Baseball & Bourbon
 
Have you ever walked into your favorite store, coffee shop and/or business and wondered—“why are they so awesome?” How about the flip side—“why is this place so awful?” Join host Jerry Durham as he takes you through the successes and failures of various businesses ranging from Starbucks to healthcare clinics. A little spoiler alert…it all comes back to the customer experience!
 
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Project Distinct Podcast
Weekly+
 
How can you add purpose to your career or business by creating distinctive emotional connections with your customers and your team? How can you do more good for others by enhancing the innovation you bring to the marketplace? PROJECT DISTINCT is a brief, daily conversation for our community. We seek to develop a unique approach that will connect at such a high level with customers and colleagues that we are recognized as distinctive in the marketplace -- and are rewarded with loyalty for our ...
 
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Business Connections Live - The UK's Leading Online Business TV Channel
 
Business Connections Live is a weekly interactive live business television programme delivered straight to your PC, Notepad or Smart Phone. With the latest on Sales, Marketing, Start-ups, Funding, Networking, Telemarketing, Presentation, Social Media including LinkedIn, Twitter, Facebook and Pinterest. Watch the Live Stream show Monday 12 noon GMT (UK). http://www.businessconnectionslive.com
 
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Oh Crap: The Crisis Management Podcast
 
Ever had an Oh Crap moment? Learn business secrets of crisis management and prevention from Meredith and Frank - crisis management experts with over 40 years combined experience. Join us as we explore, dissect, and get to the root cause of current scandals in the news. Whether it's your CEO sleeping with his secretary, the manager embezzling funds, or a total product meltdown - we'll tell you how to keep your business running and come out on top. Visit www.me2-solutions.com for more free cri ...
 
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Podcasts – The Akthar
Daily+
 
My Journey With Customers
 
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Franchisee Connect with Michael G Pullman
 
On Franchise Connect, Michael Pullman interviews top performers in the franchising industry like top 50 franchisee Jeff Tews, Franchise King Joel Libava, Eagle Boys Founder Tom Potter and many many more. Franchisee Connect was created for YOU - the franchisee, independent or executive who has big ambitions and wants to grow FAST. If you want your drive to work, your morning walk or your 'zone out' time to be more productive Subscribe to Franchisee Connect now! Each episode features an expert ...
 
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Podcasts – The Akthar
Daily+
 
My Journey With Customers
 
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podcast – Consulting and Professional Services Radio
 
Ideas, Information and Inspiration for Consultants and Business Service Professionals
 
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show series
 
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WP the Podcast | WordPress, Business, & Marketing tips for the WordPress Web Design Professional
 
5 Most Common Email Marketing Mistakes and How To Fix Them It’s Day 3 of Internet Marketing Week at WP the Podcast and we have our good friend Corey Hammond with us to chat about email marketing. Corey is the Chief Marketing Officer for A2 Hosting and an all around wealth of knowledge about internet marketing. List Building 02:23 First, you hav ...…
 
We’ve all heard it. Many of us have even been tempted to ask this question on a sales call. Are you kidding me?? Provide insight on a sales call. The Sales Call Question You Should Never Ask You are nervously wondering what you’ll ask when you go on that sales call, and some well-meaning person advises you, “Ask them what’s keeping them up at n ...…
 
🚔 The FBI and DOJ Are Under Criminal Investigation. When Will Trump #FireSessions? | #AskPete Episode #1204 - The Ready Room with Pete Santilli & Deb Jordan - Tuesday February 13, 2018 Who colluded with Russia? Many indications point to the Obama administration, Hillary Clinton and Foundation, as well as high level officials within the FBI and ...…
 
🚔 The FBI and DOJ Are Under Criminal Investigation. When Will Trump #FireSessions? | #AskPete Episode #1204 - The Ready Room with Pete Santilli & Deb Jordan - Tuesday February 13, 2018 Who colluded with Russia? Many indications point to the Obama administration, Hillary Clinton and Foundation, as well as high level officials within the FBI and ...…
 
In this episode Nick interviews Andrew Carlson on the 4 steps he’s mastered to get staff to hook your customers with a great experience, even for those staff members you think it’s impossible for! Andrew Carlson is on a mission to change customer service in restaurants and bars across America. His work includes programs to ensure exceptional cu ...…
 
Here are your Wichita State University digital signage announcements for Monday, February 12th through Sunday, February 18th, 2018: I Love You Because presented by WSU School of Performing Arts Feb. 14-17 at 7:30 pm, Feb. 18 at 2:00 pm at the Welsbacher Theatre. Tickets are $15, $12 and $10; WSU students receive 1 free ticket with WSU student I ...…
 
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Enchanted Tiki Talk Podcast a Walt Disney World fan show
 
This week we are joined by a listener Tyler to talked some Disney Mouselanious from the Mind of Sean this week. The Official Sponsors of Enchanted Tiki Talk Please Visit KingdomStrollers.COM for stroller and crib rentals in the Orlando Area or Call 407-271-5301 Let these Disney Travel Specialists help plan your next Disney vacation. They offer ...…
 
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Sermons from Trinity Presbyterian Church of Charlotte
 
http://trinitypreschurch.org/wp-content/uploads/2018/02/Jesus-Signs-Zoe-Life.mp3 Steve Lindsley (John 11: 1-53) In every Jesus movie I’ve seen, you can pretty much bank on two stories other than the birth and resurrection making the final cut: the feeding of the 5000 and the raising of Lazarus. They are both a cinematographer’s dream, especiall ...…
 
The Funko Convention Season Begins with Emeralds Welcome back Alliance members, this episode the team breaks down some of the Emerald City Comic Con Funko Exclusives, their weekly pickups, Finders Series Vol 8 Toys R Us and Walgreens, and the Collectors Story of the Week. Don’t forget the upcoming Pop Collectors Alliance events: The next LIVE C ...…
 
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Socially Supportive: Customer Care the Social Way
 
A free form Friday episode. On Friday we go free style and talk about whatever we want. Because it’s Friday! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended… The post Episod ...…
 
February 07, 2018 SAN FRANCISCO–(BUSINESS WIRE)–After careful consideration of California’s new cannabis regulations, Leafly has informed customers that the site and app will only list state-licensed retailers and delivery services in California starting March 1, 2018.Leafly’s mission is to help consumers make informed choices about cannabis an ...…
 
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Visual Studio Toolbox (Audio) - Channel 9
 
This is the fourth of a five part series where Robert is joined by various technical experts to review the SmartHotel360 demo app, which was used in the keynotes at Connect() last November and is available on GitHub. In this episode, Brady Gaster shows us the backend services used by both the Web and mobile apps. These services are a series of ...…
 
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Visual Studio Toolbox - Channel 9
 
This is the fourth of a five part series where Robert is joined by various technical experts to review the SmartHotel360 demo app, which was used in the keynotes at Connect() last November and is available on GitHub. In this episode, Brady Gaster shows us the backend services used by both the Web and mobile apps. These services are a series of ...…
 
Facebook Advertising and Engagement for Small Businesses written by John Jantsch read more at Duct Tape Marketing Marketing Podcast with John Jantsch About Facebook Advertising Facebook advertising for small business is a hot topic, and it’s gotten even hotter since Facebook’s been in the news lately talking about limiting people’s organic reac ...…
 
Both Segments: Mike Cermak. Techguy.org, Owner/Operator. Techguy.org is a great place to go to find resources for asking the tough (or easy) questions with computers, and a helpful community to find answers, or answer some questions yourself. No matter your level of expertise, you'll find a place to connect, and learn. https://www.youtube.com/e ...…
 
Both Segments: Mike Cermak. Techguy.org, Owner/Operator.Techguy.org is a great place to go to find resources for asking the tough (or easy) questions with computers, and a helpful community to find answers, or answer some questions yourself. No matter your level of expertise, you'll find a place to connect, and learn. https://www.youtube.com/em ...…
 
In this episode, you’ll learn about focusing your limited marketing dollars on the visitors who are closest to your destination from Devon Perry. Devon Perry joined Visit South Jersey as marketing director in 2015. In this role, she closely shadowed the executive director, and when the opportunity presented itself, she was well acquainted with ...…
 
Matt Hanlon is an entrepreneur at heart. He collected his last paycheck at age 20 in 2004 and has been working on his own projects ever since. He started Kays Contracting in 2006 as a one-person show with the objective of delivering quality service to his customers. Timeliness, accountability, and honesty were keys to their success. Over the pa ...…
 
In this 237th episode, AC and CJ plow through a ton of news in the cloud space related to Microsoft, Azure, Office 365 and AWS. They spent a bit more time this week on picks… including an awesome listener submission! Notes: News Microsoft Windows emergency patch: Microsoft’s new update kills off Intel’s Spectre fix Office 365 SharePoint Content ...…
 
In this 237th episode, AC and CJ plow through a ton of news in the cloud space related to Microsoft, Azure, Office 365 and AWS. They spent a bit more time this week on picks… including an awesome listener submission! Notes: News Microsoft Windows emergency patch: Microsoft’s new update kills off Intel’s Spectre fix Office 365 SharePoint Content ...…
 
When evaluating what you're strengths and weaknesses are its a popular opinion to double down on your strengths. When it comes to weaknesses its generally a great idea to not do what you're not good at or have someone else do it for you. But sometimes you can justify doubling down on your weakness to transform it into a strength. This episode i ...…
 
Are you a Lantern Bearer? Are you one of those people even strangers seem to want to tell their problems to? Does it seem like you have a sign above your head, some signal broadcasting out into the world? You’ve heard the term lightworker, but this archetype is something much more specific... HOST LINKS - SLADE ROBERSON Slade's Books & Courses ...…
 
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"Sit Down Zumock!" (A Bunch of BS Podcast)
 
Comedian Joe Howard returns to the #SitDownZumock podcast in this very special after school-special intervention episode. Joe gets super drunk before a show and gets scolded by comedian Jim Florentine. Chad talks to Joe in the basement in depth on how to fix the situation with advice from comedian Kevin Brennan and Eddie Ifft. Always interestin ...…
 
PJ Bain has an impressive and accomplished track record as an enterprise software entrepreneur and executive. Since being appointed Chief Executive Officer in July of 2009, PJ has built a solid record of success with PrimeRevenue receiving numerous awards for growth, customer service, and innovation, along with being recognized as a top employe ...…
 
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Sermons – St. Brendan's Anglican Church
 
Calling of the Apostles, Domenico Ghirlandaio World Missions Sunday 2018 Matthew 28:16-20 (Gen 12:1-3, Ps 86:8-13, Rev 7:9-17) Rev. Doug Floyd Now the Lord says to Abram, Go. And he goes. He doesn’t have any idea where he is going. He wandered around the far side of nowhere with a blessing. The Lord said that he would bless all families of the ...…
 
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Aviation Marketing Hangar Flying
 
Aviation Digital Marketing Glossary Click for the downloadable glossary Aviation professionals understand the need for precise language. Aviation has more unique terms than just about any other profession! Digital marketing also has a specialized language. Unfortunately, this can lead to misunderstandings, and even to unfortunate situations whe ...…
 
Here are your Wichita State University digital signage announcements for Monday, February 5th through Sunday, February 11th, 2018: Learn about functions of the Libraries’ two largest ebook databases, eBook Collection from EBSCOhost and Ebook Central from ProQuest, that make research easier: for example, searching for keywords within an ebook, h ...…
 
Podcasting from Cork Ireland You hear Paul O'Mahony & Roger Overall talking about "I know enough to be dangerous".Dangerous companies, perilous companies ...Japanese chef preparing fugu fish ... you can die if the fish isn't prepared properly ... and not by trial & error.If you want to be genuinely attractive in business - you can't do what som ...…
 
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Alex Branning - Your Marketing Coach
 
Hello. My name is Alex Branning, and you're listening to the Alex Branning: Your Marketing Coach podcast. Thank you so much for joining me. I have some exciting stuff to talk about today. We're going to be diving into Facebook pages, which is like the social media hub of your business, if you're using it properly. I launched this podcast at the ...…
 
Customer Service is a key component to any good business strategy. Today we talk to an expert about why getting more complaints is actually a GOOD thing, the benefits of considering your customers-customer, and the one thing about your business that is fundamental to its success - and by the way it also offers a huge return on investment. Greg ...…
 
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Cleaning Up In Sales with Adon Rigg
 
Cleaning Up In Sales - Show dedicated to growing sales for the Professional Cleaning Industry. Get The Prospecting Faster Tools Here.... https://www.insightfulselling.com/p/adonrigg-positioningtoolsSubscribe to watch new weekly videos about sales & marketing:http://www.youtube.com/user/adonrigg?sub_confirmation=1About Adon Rigg:Adon Rigg brings ...…
 
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Deloitte Asia Pacific Dbriefs Bytes
 
1. US tax reform: FDII & global trade agreements (00:37) 1.1 Agreement on Subsidies and Countervailing Measures (ASCM): prohibited subsidies (01:04) 1.2 Déjà vu? (07:44) 1.3 FDII: a prohibited subsidy under ASCM? (11:50) 1.4 Other trade agreements (16:42) 2. US tax reform: other international tax issues (19:09) 3. Asia Pacific (22:13) • TPP, In ...…
 
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Adil Amarsi Unplugged
 
Tega is a departure from some of my previous guests, He is successful in his own right, however you are not likely to find a website that is up to date, or a blog, or a sales page. He brings a unique skill set to the work that he does and the people he networks/interacts with.With a background in video and customer service and working in a numb ...…
 
Recorded live at Cisco Live Barcelona!Shaping the future of networks, handling the challenges of security in the cloud, maximizing productivity through collaboration and exciting the digital customer – modern businesses face many opportunities, but how to seize them properly? Camille Houery, BT Cisco Partnership Director, and Anne Gaelle, BT Di ...…
 
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