Dr Joseph A Michelli public
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Welcome to Backstage Pass with Gail Davis – your invitation into the world of keynote speaking and event planning expertise! Join us as we pull back the curtain and dive into exclusive interviews with speaking industry experts.
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Kelly O’Neil is on a mission to help small businesses and entrepreneurs recession proof their business and catapult their profits by teaching them the insider secrets to mastering the art of Marketing to Millionaires ™. Each week, join the internationally recognized expert in marketing to affluent clientele as she shares her behind the scenes insights, strategic tips and market disrupting information on how to find, engage, sell and impress your high-end clientele. Kelly will also share cand ...
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In this episode, Dr. Michelli continues to delve into the vital role of "peace of mind" in shaping superior customer experiences. Building on previous insights, he outlines actionable strategies that businesses can implement to enhance customer ease, drive loyalty, and distinguish themselves from the competition. Dr. Michelli discusses the importan…
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In this episode, Dr. Michelli reflects on a profound insight from leadership guru Brian Tracy, emphasizing the importance of setting peace of mind as a primary goal in both life and business. Dr. Michelli explores how consumer skepticism often stems from companies failing to deliver on overambitious promises, highlighting the necessity for business…
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In this episode, Dr. Michelli addresses the critical issue of why employees leave their jobs, particularly in customer service roles. A significant story shared by a customer experience professional illustrates the problem: a lack of authority to resolve customer issues effectively led to her resignation. This scenario underscores the vital need fo…
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Dr. Malmgren regularly visits with leading policy-makers among the offices of heads of government, the boards of central banks and elected and appointed officials among the G7 countries in order to discern how the political and policy environment influences prices in financial markets.In 2016, her book, Signals: How Everyday Signs Can Help Us Navig…
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Dr. Jackie Freiberg is dedicated to helping leaders create BEST places where the BEST people can do their BEST work to make the world BETTER.For over 27 years, Jackie has been on a mission to expose the unconventional, business-best practices of globally admired leaders. Concrete Examples Entertaining Stories Valuable Takeaways. Just a few reasons …
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Kyle Maynard is a motivational speaker, best selling author, entrepreneur, award-winning extreme athlete, and the first man to crawl to the summit of Mount Kilimanjaro.Despite being born with a rare condition known as congenital amputation, that has left him with arms that end at the elbows and legs that end near his knees, he learned early on, to …
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Jason Hewlett’s speaking career began following the performance of his popular One-Man Show at a corporate event. The client was so impressed with the powerful messaging Jason included in his act that he was asked to be the keynote speaker for their Management & Leadership Conference the following year. Jason’s customized presentation and content, …
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Ron White is without question one of the top Memory Experts in the world.He is a two-time national memory champion; winner of the USA Memory Championship in 2009 and 2010; held the record for the fastest memorization of shuffled deck of cards in only 1 minute and 27 seconds.Ron’s desire is not that you see him as the person with the best trained me…
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Sam Silverstein is dedicated to empowering people to live accountable lives, transform the way they do business and create a more accountable world. He helps companies create an organizational culture that prioritizes and inspires accountability.As a former executive and business owner, Sam’s manufacturing and distribution companies sold over $100 …
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Jamie Metzl is one of the most remarkable people you'll ever meet and an electrifying speaker. He's lectured around the globe on technology and Asia's rise, is a regular CNN commentator, and his columns are read around the world.Jamie appears regularly on national and international media discussing Asian economic and political issues and his syndic…
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John Sileo’s identity was stolen from his business and used to embezzle $300,000 from his clients. While the thief covered his crimes using Sileo’s identity, John and his business were held legally and financially responsible for the felonies committed. The breach destroyed John’s company and consumed two years of his life as he fought to stay out …
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Jim Carroll is one of the world's leading international futurists, trends, and innovation experts, with a client list that ranges from Dupont to Johnson & Johnson, the Swiss Innovation Forum to the National Australia Bank; the Walt Disney Organization to NASA. His focus is on helping to transform growth oriented organizations into high-velocity inn…
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While backpacking around the world, Jeff Kirschner saw first hand the challenges we face on a global scale. In many ways, this experience led to his most recent venture. Inspired by his 4 year old girl and a cigarette butt, Litterati is a global movement using technology & data to “crowdsource-clean” the planet -- one piece at a time. Featured in N…
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David Polinchock has over 30 years experience with the use of emerging technologies, event marketing and brand storytelling. He is a pioneer in the use of VR for advertising and has run his own media lab, as well as a lab for AT&T AdWorks. He has spoken around the world on marketing innovation and the future of advertising.Link to this episode: htt…
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Herb Meyer served in the Ronald Reagan's Administration as Special Assistant to the Director of Central Intelligence and Vice Chairman of the CIA's National Intelligence Council. In these positions, he managed production of the US National Intelligence Estimates and other top-secret projections for the President and his national security advisers. …
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War. Economic Security. Elections. All the things you need to know about in our rapidly changing world is what Dr. Michael “Misha” Auslin deals with every day. A columnist for The Wall Street Journal, an award-winning author, government adviser, and Resident Scholar and Director of Japanese Studies at the American Enterprise Institute -- Misha is c…
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Richard Resnick began his career working on the Human Genome Project as a software engineer under Eric Lander. Since then, he has gone on to bridge the research and commercial worlds as a serial entrepreneur.Most recently, he led GQ Life Sciences, a company that focused on innovation in genomics and how industry players could best create competitiv…
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From the time the plane crashed on October 13, 1972 until their rescue on December 22, Nando Parrado and his fellow Uruguayan rugby teammates were forced to cross both physical and mental boundaries. After waking from a concussion only to learn that his mother had died on impact and his sister was near death, Nando became obsessed with surviving an…
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Jason Schenker is the president of the consulting firm Prestige Economics and one of the most accurate financial market forecasters in the world. Jason has been top-ranked by Bloomberg News in 35 different categories since 2010, and his research is frequently quoted in the press, including The New York Times and The Wall Street Journal. He frequent…
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Patrick Sweeney is the son of a first generation Irish immigrant who paid his way through state college where he took up rowing. With just two years of experience he decided to take on the world and try out for the USA Olympic team. Five years later, he finished second in the Olympic trials and won national and international championships in the pr…
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Jason Lauritsen is a talent strategist and innovator who will challenge you to think differently about talent and the workplace. A former corporate Human Resources executive, Jason is today the Director of Client Success for Quantum Workplace where he leads a team dedicated to helping organizations make work better for employees every day.He also l…
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Very few people have the ability to combine the adventure world and the business world quite like Matt McFadyen. For over a decade Matt has worked with organizations all over the world to align leaders, energize culture and build winning teams.Matt is a world-class speaker and facilitator who addresses, leadership, building high performing teams, m…
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Robyn Benincasa addresses how to create true synergy among teammates, making them better together than any individual could ever be alone. A World Champion Adventure Racer, World Record holder, and firefighter, Robyn imparts the wisdom she learned from her extreme teammates about how to innovate, adapt, overcome and win as one.Link to episode: http…
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Mel Robbins is best known for delivering one of the most popular TEDxTalk’s in the world: “How To Stop Screwing Yourself Over”. Mel is a powerful keynote speaker who jumps into the audience (literally); creating motivational experiences with unforgettable engagement, surprising research, vivid imagery, original videos, and music. Mel is a third gen…
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Todd’s journey towards authenticity began with degrees from the University of Memphis and the University of Tennessee. Next came process improvement and team-building experience with Andersen Consulting (now Accenture) and Ernst & Young. He then earned a Ph.D. in Management from the Mays Business School at Texas A&M University, as well as a prestig…
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Ashley Rhodes-Courter is the quintessential American success story. Born in 1985 to a single teen mother, by the age of 3 she was in Florida’s foster care system where she spent almost ten years being shuttled between 14 homes—some quite abusive—before being adopted from a Children’s Home at the age of twelve.Despite her ordeal, she excelled in sch…
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NASA engineer José Hernández is one of four children born into a migrant farming family from Mexico and spent much of his childhood on what he calls "the California circuit" - traveling from Mexico to northern California each March, picking fruits and vegetables at farms along the route before returning to Mexico for Christmas. After graduating hig…
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Carly Pollack is the founder of Nutritional Wisdom, a thriving private practice based in Austin, Texas. She is a certified Clinical Nutritionist specializing in holistic nutrition and wellness. Carly has been awarded Best Nutritionist in Austin three years running and has helped over 10,000 people achieve their health and happiness goals.Growing up…
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Mark L. Walberg is a television personality best known for hosting PBS' ANTIQUES ROADSHOW. He started his television career as an assistant at Dick Clark Productions and quickly moved in front of the camera as the announcer for the popular game show Shop Til You Drop and then as host of Burnt Toast, a sports magazine show on ESPN. It was there that…
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Alison Levine served as team captain of the first American Women's Everest Expedition, climbed the Seven Summits and skied to the North and South Poles. A history-making adventurer who also spent time in the business world, she has survived sub-zero temperatures, hurricane-force winds and sudden avalanches – and that was while climbing the corporat…
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Joe combines artful storytelling with the latest research and science to successfully illustrate the importance of authenticity, diversity, and inclusion. His work is not about tolerance, sensitivity, or compliance it's about letting the dog off the leash.Link to episode: http://bit.ly/gdapodcast21Transcripts, blogs, and more: www.gdapodcast.comFor…
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This mother and daughter share their heartfelt story about the struggles, dangers and disappointments of drug and alcohol abuse and a beautiful reminder that you should never lose hope .it is never too late for a happy ending.Link to episode: http://bit.ly/gdapodcast23Transcripts, blogs, and more: www.gdapodcast.comFor booking info: www.gdaspeakers…
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Andre had a rough upbringing with an abusive father. The destructive choices he made as an adolescent resulted in his arrest and imprisonment. In solitary confinement, a light turned on for Andre. He made the decision to change his fate. With a new mindset, he served a 14-year sentence, earned parole, and from that moment on Andre has never looked …
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Tim Sanders is an Internet pioneer, best-selling author, and speaker that talks about the people side of the profit and loss statement. Based on his years in corporate sales plus exhaustive research about human behaviors, and using interactive media to grow business, Sanders offers strategy and techniques for top leadership and sales.Tim advises Fo…
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Laura Schwartz climbed her way up the ranks to become the White House Director of Events. Today, she travels the world as a keynote speaker, best-selling author and television commentator passionately teaching others how to Eat, Drink & Succeed!Link to episode: http://bit.ly/gdapodcast27Transcripts, blogs, and more: www.gdapodcast.comFor booking in…
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Yossi Ghinsberg is an Israeli adventurer, author, entrepreneur, humanitarian, and motivational speaker based in Australia. Ghinsberg is most known for his survival story when he was stranded in an uncharted part of the Bolivian Amazon jungle for three weeks in 1981. Ghinsberg is a tech-entrepreneur and is the founder of Headbox, a mobile applicatio…
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Kevin Brown created The HERO Effect to help people be their best when it matters the most. Kevin shares ideas, strategies and principles that will inspire and equip participants to show up every day and make a positive difference. Your team will be motivated to reach beyond what is required and do something remarkable!Link to episode: http://bit.ly…
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Eric Maddox was a new interrogator in 2003 on his first deployment since 9/11 when he conducted over 300 interrogations which led to the capture of Saddam Hussein.Upon completion of the mission and for his direct role in the special operation, Eric received the National Intelligence Medal of Achievement, the Defense Intelligence Agency (DIA) Direct…
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Ryan Estis helps companies and individual contributors embrace change and achieve breakthrough performance. Each live event blends original research with compelling stories that move participants to take action. Ryan has 20 years of business experience working with the world s best brands to initiate change, inspire innovation and deliver growth.Li…
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Founder & Group CEO of Karrikins Group, Peter Sheahan is known internationally for his innovative business thinking and thought leadership. With staff in more than 23 cities across 7 countries, he knows firsthand the challenges of growing a business in these rapidly-changing times.Link to episode: http://bit.ly/gdapodcast31Transcripts, blogs, and m…
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Blending a fresh perspective, twenty-five years of experience, and a talent for inspiring audiences, Denise Lee Yohn is a leading authority and sought-after speaker on building and positioning exceptional brands.Denise initially cultivated her brand-building approaches through several high-level positions in advertising and client-side marketing. S…
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Hailed as "the female Jerry Maguire" by CNN, Molly Fletcher shares the innovative strategies that helped her thrive as a successful sports agent. Today, Molly is a highly respected CEO, entrepreneur, podcaster, and author. In this podcast, Molly will discuss her soon-to-be-released book, Fearless at Work: Achieve Your Potential by Transforming Smal…
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Jim Morris is the subject of Disney's film "The Rookie." He's the science teacher/coach who made a bet with his baseball team; if they won district he would try out for an MLB team. They did, he did and made it to the major leagues in three months!Link to episode: http://bit.ly/2of1fveTranscripts, blogs, and more: www.gdapodcast.comFor booking info…
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Greg Bennick, a humorous speaking champion that makes people laugh while inviting them to think about important ideas relevant to them His favorite topic is "managing the unexpected" which he combines with comedic juggling to create an unforgettable interactive display of ideas and interaction. Greg believes that his keynote presentation should be …
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