Best Dr Joseph A Michelli Podcasts (2024)

1
Cultivating a Winning Company Culture: Lessons from an Australian Trailblazer 3:49

2h ago3:49

3:49

In this episode, listeners are guided through the transformative power of company culture, using Macquarie Technology Group (the focus of Joseph's new book Customer Magic) as a primary example. The episode elaborates on the concept of Personal Accountable Service (PAS), a cornerstone of Macquarie's ethos, illustrating the importance of ownership an…

1
Joseph Michelli 25:52

6h ago25:52

25:52

Welcome back to "The Art of Making Things Happen with Steve Sims." Today's episode features an enlightening discussion with Joseph Michelli, an acclaimed author and authority on customer experience. With a resume that includes work with iconic brands like Ritz Carlton, Starbucks, and Zappos, Joseph brings a wealth of knowledge on creating value and…

1
Scaling Your Business with Customer Magic - Part 2 4:21

11h ago4:21

4:21

This episode continues entrepreneurial lessons derived from Macquarie Technology Group's founders, David and Aidan Tudehope. It looks at the crucial role trust and shared values play in creating a transformative business culture. The episode examines how the Tudehope brothers built a solid foundation of trust, emphasizing transparency and consisten…

1
Ryan Deiss 31:30

2d ago31:30

31:30

Welcome back to The Art of Making Things Happen, I'm your host, Steve Sims. Today we're diving into the world of scaling businesses with the master of marketing himself, Ryan Deiss. From bringing multiple companies to the Inc 5000 to overcoming personal and professional hurdles, Ryan is a powerhouse of entrepreneurial wisdom. In this episode, Ryan …

1
Scaling Your Business with Customer Magic - Part 1 4:19

7d ago4:19

4:19

This episode highlights the journey of David and Aidan Tudehope, the co-founders of Macquarie Technology Group. Their story mirrors the David and Goliath narrative, taking on a well-entrenched telecom giant with a visionary approach that brought change to an industry accustomed to the status quo. The episode reveals how the Tudehope brothers, drive…

1
Freddie Bennett 34:35

10d ago34:35

34:35

Steve D Sims: Welcome to "The Art of Making Things Happen," a show where we dive deep with the doers, the thinkers, and the go-getters who turn their dreams into reality. I’m your host, Steve D Sims. Today, we’re joined by an extraordinary guest, Freddie Bennett, a man who went from corporate discomfort to breaking world records. In this episode, w…

1
The Magic of Customer -Centricity: Unveiling the Secrets of a Transformative Underdog 4:15

14d ago4:15

4:15

This episode introduces the Macquarie Technology Group, a company that is the focus of Joseph's new book Customer Magic - which is available in ebook and audiobook format and can be pre-ordered NOW for print release on May 28th. Listeners will explore Macquarie's holistic business model, which seamlessly integrates various business units such as Te…

1
Cayla Craft 28:16

17d ago28:16

28:16

Cayla Craft has spent the last 12 years teaching people how to monetize their personal brand. Now, she focuses on helping online entrepreneurs become investors. She is an angel Investor, real estate investor, and founder of the CRAFTed Entrepreneur Show. As the inspirational Icon for families seeking financial freedom, asset wealth generation, and …

1
Navigating Growth and Innovation: Insights for Your Business 3:57

28d ago3:57

3:57

This episode offers an exploration of the strategies for business growth and expansion, informed by experiences with Starbucks and Dr. Michelli's two books about the company (The Starbucks Experience and Leading the Starbucks Way). It outlines how to prioritize customer accessibility by venturing into new channels and platforms. Joseph also encoura…

1
Dr. Amani Ballour 27:42

24d ago27:42

27:42

In this powerful episode of The Art of Making Things Happen with Steve Sims, we have the privilege of hearing from Dr. Amani Ballour, a truly inspirational figure. Dr. Ballour's journey is nothing short of extraordinary – from being a distinguished Syrian pediatrician to her role as a leader in an underground hospital during the harrowing times of …

1
Injecting Fun into Your Business Culture: A Lesson from Zappos 4:09

1M ago4:09

4:09

This episode discusses the integration of fun into the workplace, inspired by Zappos' random acts of fun and weirdness. It explores how workplace play can enhance creativity, productivity, and morale, drawing from principles outlined in "The Zappos Experience." and shared in this short video. Listeners will learn how to weave playfulness into daily…

1
Mike Filsaime 42:35

1M ago42:35

42:35

Welcome back to The Art of Making Things Happen with Steve Sims! Today we have an extraordinary guest, Mike Filsaime, a true veteran in digital marketing and a revolutionary in the online software industry. Buckle up as Mike takes us on a ride through his incredible journey from the car sales floor to the forefront of online marketing, long before …

1
Elevating Customer Service: A Guide for Business Leaders & Managers 4:31

1M ago4:31

4:31

In this episode, listeners gain insights into two companies' contrasting customer service experiences. The installment highlights the Customer Loyalty Team (CLT) approach at Zappos and how that team takes the following steps: 1) Initial greeting, 2) Personal Emotional Connection (PEC), 3) Comprehensive service, 4) Accurate information exchange, and…

1
Dr Traci Lynn 30:50

1M ago30:50

30:50

Welcome to another inspiring episode of "The Art of Making Things Happen with Steve Sims," where we sit down with extraordinary individuals who share their journey to success and the valuable lessons learned along the way. Today we're joined by the remarkable Dr. Traci Lynn, a powerhouse entrepreneur who has gracefully maneuvered the challenges of …

1
Maximizing Customer Loyalty: Lessons from the Tech Industry's Best 3:21

2M ago3:21

3:21

In this episode, Dr. Michelli explores the essential elements of customer loyalty, drawing lessons from industry leaders Apple, Intel, and Alphabet (Google). He examines the strategies these tech behemoths employ to cultivate and maintain strong customer relationships. This installment highlights the importance of leveraging social media to build a…

1
Brian Hall 31:46

2M ago31:46

31:46

Brian Hall, a dynamic force in spiritual coaching, is the esteemed founder and Lead Pastor of two non-profit organizations – Cincinnati Dream Center and Cincinnati Dream Works. His unwavering commitment to transforming lives extends beyond his pastoral duties, as he is also the president of his family's thriving development company spanning across …

1
How to Building Customer Loyalty Through Service Recovery 4:16

2M ago4:16

4:16

This episode offers a pragmatic approach to navigating service breakdowns. Dr. Joseph Michelli acknowledges that even the most customer-focused organizations can face service challenges. Rather than striving for unattainable perfection, the episode pivots to managing and transforming these breakdowns into opportunities for enhanced customer loyalty…

1
Kevin Voisin 34:42

2M ago34:42

34:42

Kevin Voisin is a successful entrepreneur and founder of Forge Legend, a proven elite men's personal coaching organization that focuses on faith, family, finance, fitness, and fun and specializes in training and investing in men from all walks of life so that they can not only withstand challenges, but conquer them and prosper. What do you get with…

1
Are You Glocal?: How to Balance Brand Consistency with Community Connection 4:32

2M ago4:32

4:32

In this episode, Dr. Joseph Michelli discusses the concept of 'glocalization,' a strategy that combines global brand consistency with local relevancy. The podcast shares insights from working with Howard Schultz and Starbucks, illustrating the evolution of Starbucks from a uniform store design to a more locally integrated approach. The narrative ex…

1
Rachel Miller 27:47

2M ago27:47

27:47

Rachel Miller's early years were marked by the tranquility of homeschooling within a conservative household, a place where social opportunities were not as abundant. Venturing beyond the familiar, she stepped into college life with an uncool badge, but fostered an unwavering determination to redefine her social standing. Rachel's epiphany that the …

1
Cultivating Passion and Purpose: The Power of Rituals in Business 5:02

2M ago5:02

5:02

In this episode, listeners get an inside look at operational excellence that separates thriving businesses from competitors. The focus is on how leaders manage to streamline daily operations efficiently, allowing them to foster a culture of passion for products, services, and the customer experience within their teams. This approach is exemplified …

1
Roger Love 32:56

2M ago32:56

32:56

Roger Love is recognized as one of the world’s leading authorities on voice. No other vocal coach in history has been more commercially successful in both the speaking and singing fields.Roger coaches singers such as John Mayer and Selena Gomez, speakers like Anthony Robbins, sport stars like Tom Brady, and actors including Joaquin Phoenix, Reese W…

1
Create a Zappified Customer Experience - 5 Service Steps Courtesy of Zappos 3:54

2M ago3:54

3:54

In this episode, Dr. Joseph Michelli explores the transformative customer service approach of Zappos, as detailed in his book The Zappos Experience: 5 Principles to Engage, Inspire, and WOW. The episode delves into the unique experience template Zappos utilizes to drive engaging customer interactions, a model that has positioned Zappos as a benchma…

1
Gaylin Anderson and Lance Coury 44:46

3M ago44:46

44:46

Welcome to another thrilling episode of "The Art of Making Things Happen with Steve Sims". Today, we have two extraordinary guests who live by the beat of their own drum, the dynamic duo of adventure and authenticity, Gaylin Anderson and Lance Coury. Both these gentlemen have turned their passion for motorcycle culture into a thriving business, emb…

1
Silo Busting Your Way to Customer Loyalty and Referrals 4:51

3M ago4:51

4:51

In this episode" Dr. Joseph Michelli tackles the pervasive issue of organizational silos and their impact on customer experience. The podcast draws from a Gartner article and Michelli's own observations, offering a comprehensive analysis of how internal departmental divisions can create friction in customer interactions. Highlighting increased cust…

1
Mambo Brandi 49:28

3M ago49:28

49:28

Welcome to another enthralling episode of "The Art of Making Things Happen with Steve Sims." Today, we're diving deep into the mystical world of Voodoo with none other than the high priestess herself, Mambo Brandi. Amid the vibrant backdrop of New Orleans culture, we discuss the true essence of Voodoo, a practice that has been plagued by misconcept…

1
Customer Care vs. Speed of Service: Finding the Right Balance 4:17

3M ago4:17

4:17

In this episode, Dr. Joseph Michelli introduces listeners to 'Service Velocity.' This innovative approach to customer service is contrasted with the traditional notion of 'Service Speed.' Dr. Michelli, drawing from his book The Zappos Experience – 5 Principles to Inspire, Engage, and Wow, dissects the idea that quality in service delivery ultimatel…

1
Noah Kagan 41:20

3M ago41:20

41:20

Welcome back to "The Art of Making Things Happen with Steve Sims," where we dive into the minds of those who excel at turning visions into reality. In today's episode, we’re excited to host the irrepressible Noah Kagan, a remarkable entrepreneur famed for founding Appsumo, his tenure at Facebook, and his profound insights on both personal and profe…

1
Driving Customer Experience through Personalization 3:56

3M ago3:56

3:56

In this episode, Dr. Joseph Michelli focuses on the critical role of personalization in customer engagement and loyalty. Drawing from Marissa Mayer’s perspective on the future of personalization, the episode explores how tailored experiences significantly contribute to customer trust, referrals, and business growth. Dr. Michelli outlines six action…

1
Chris Casamassa 30:42

3M ago30:42

30:42

Chris Casamassa began studying martial arts under the watchful eye of his father, American Martial Arts pioneer Louis D. Casamassa at the young age of 4 and earned his first degree Black belt by the age of 10. He has been actively seeking knowledge ever since. Now a 10th degree Black Belt, and the current CEOof the 17 Red Dragon Karate studios in s…

1
Starbucks - A Guide to Fostering Customer Connection 4:04

4M ago4:04

4:04

In this episode, Dr. Joseph Michelli takes listeners on a journey through the transformative strategies of Starbucks. Drawing from his book Leading the Starbucks Way, Michelli examines the foundational components that have catapulted Starbucks beyond a mere coffee brand to a global symbol of innovative customer experience. The episode focuses on th…

1
The Expectation Effect 7:54

4M ago7:54

7:54

In this episode of The Art of Making Things Happen with Steve D Sims, Steve goes solo to discuss the intriguing concept of the Expectation Effect. Drawing from the book by David Robson, Steve delves into the power of the placebo and nocibo effects on the mind and how they can shape our experiences and outcomes. With captivating examples from histor…

1
The 2024 Customer Experience Thrill Ride: Trends, Projections & Tips 5:07

4M ago5:07

5:07

In this episode, listeners explore the rapidly evolving landscape of customer experience as it transitioned from 2023 into 2024. Dr. Joseph Michelli provides a comprehensive overview of the past year's significant developments, particularly the impact of AI and machine learning in personalizing customer interactions. He also covers the increased fo…

1
Mark Hawwa 46:24

4M ago46:24

46:24

Mark Hawwa is a visionary who transformed a simple idea into a global movement. Inspired by a GQ magazine image of Don Draper, played by Jon Hamm in "Mad Men," sitting suavely on a classic Matchless motorcycle, Mark yearned to shatter the rough-edged stereotype often associated with bikers. He envisioned a world where motorcyclists were seen in a d…

Podcasts Worth a Listen

Dr Joseph A Michelli Podcasts

Podcasts Worth a Listen

Quick Reference Guide