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Woody and Gus love exploring underwater caves and discussing all things Scuba. Woody has been diving since the 70s and is also an Instructor Trainer and a Normoxic Kiss Spirit CCR instructor. He has earned 12 PADI Awards of Excellence as an instructor, and has a staggering 7,500+ dives under his weight belt. Gus started diving in 2018, became an instructor in 2020, and cave diver in 2021. Our address/PO Box: Dive Talk 3605 Sandy Plains Road Suite 240-500 Marietta, GA 30066 USA
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Gus Gonzalez, a Microsoft Business Solutions (CRM) MVP since 2012, covers subjects rarely discussed openly in the CRM Community. With 15+ years of experience in the CRM world and hundreds of successful deployments around the world, Gus brings a real-world fact-based approach to these subjects and how they affect the Microsoft Dynamics 365 and Microsoft Dynamics CRM community.
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Episode 34: An Update on our Cave DPV Certification
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The Cave DPV Certification is one of the toughest technical diving certifications to attain! Those of you who have followed our podcast/ YouTube channel for a while are probably aware that we tried to achieve this certification earlier in 2021 and it was a total disaster. We discussed this on great detail the last episode of this podcast. Today we …
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Dani and James host this episode of the podcast and they share stories from projects in the past where things didn't work as expected from the get go. Hosted by: Dani Kahil: https://www.linkedin.com/in/danikahil/ James Abraham: https://www.linkedin.com/in/jamesrossabraham/
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Episode 110: The truth about API Call Limits and Entitlements
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This episode focuses on API calls and the entitlements that Microsoft expects customers to follow based on their licenses. Gustaf Westerlund joins me to share everything you need to know about API calls. P.S. If you are On-Prem this show is not for you. :)
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Last week we attended the UG Summit 2021 in Houston, TX...many people were concerned about having an event in person and a large number of attendees decided to attend virtually instead. In this episode, Microsoft MVPs Sarah Jelinek, Nicholas Hayduk, and Gus Gonzalez sit down and discuss their experience attending the event in person and whether the…
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Episode 108: Let's talk about the latest licensing changes!
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I'm never really excited to see announcements around licensing for Dynamics 365 and Power Apps, but I've been looking forward to this announcement for months! But first, as usual, I went into a tangent about something else, this time I discuss July 1st, and how important of a date it is for me personally. Link: https://www.microsoft.com/en-us/licen…
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Episode 107: Who is the father of Dynamics CRM/365?
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There's someone who works at Microsoft who has been involved in the release of Microsoft Dynamics 365 (previously known by different names) since its Beta version. He led the creation of the first version of the product, then the creation and release of Microsoft Dynamics CRM 3.0, 4.0, and then responsible for taking it Online! And I believe that u…
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Episode 106: Unhappy with your Dynamics 365 Solution? Get an audit!
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Solution audits are a great way to work around challenges with your current implementation, whether it is because you are curious about the effort to fix an issue, complete a migration, or improve user adoption, an audit can make a huge difference in terms of effectiveness of a Dynamics 365 Solution for any organization.…
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Episode 105: Is this the end of the line for Microsoft Dynamics 365 On-Prem?
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This is our 4th Anniversary Episode! Thank you everyone who have been listening since May 2017. This one is for you! I found some interesting data about the Lifecycle of Dynamics 365 On-Prem. Listen to this episode and tell me what you think. Also, this episode is available on video through our YouTube channel: http://crmmvpmedia.com/…
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Episode 104: Dealing with uncommon project requirements like an MVP
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In this podcast Microsoft MVPs Hamish Shield and Dani Kahil dive into the concept of ‘requirement curveballs’, sharing their experience in challenging projects with complex , misunderstood or ambiguous requirements. They talk about how to get everyone on a project to that sweet spot, where there is a shared understanding of the requirements. Links …
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Episode 33: Complete DISASTER during our Cave DPV Class
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A few months ago Woody and Gus bought some amazing DPVs (Diver Propulsion Vehicles) with the intent of using them when diving the Florida caves which in most cases are springs and a bit of a workout to swim against. So the guys showed up to class, with minimal practice, a leaky dry suit, and new dive gear configurations, what can possible go wrong?…
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Episode 103: FastTrack Recognized Solution Architects
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In this episode of the podcast I talk to Andrew Ly, who on top of being one of my favorite MVPs in the world he just became a FastTrack Recognized Solution Architect. Andrew discusses the process he went through to receive the recognition and how it is different from a Certified Power Platform Solution Architect. My Guest: Andrew Ly: https://www.li…
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Central Florida is the home of 'Cave Country' and since we live only 4-5 hours away we get to cave dive there often, but we have many friends who live in Cave Country and dive their caves constantly, almost daily in some cases. We were wondering why we and thousands of other people continue to dive the same sites over and over, and also, how come '…
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Episode 102: Microsoft is taking over the local user groups
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Recently Microsoft announced that they will be taking over the support of local user groups while other organizations battle to fill the gaps Microsoft will be unable to fill initially such as in person events and training. Most of the organizations looking to fill those gaps are led by implementation partners, and I wanted to share my thoughts on …
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Episode 101: Love it or Hate it? General Functionality Edition
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Today we discuss 10 capabilities from Dynamics 365/Power Apps that have been around for a while and whether they are still useful. need some work, or never worked whatsoever. The List: 1. More Addresses 2. Connections 3. Word/Mail Merge Templates 4. Follow/Unfollow 5. Merge 6. Duplicate Detection 7. Import Data Wizard 8. Bulk Duplicate Deletion 9. …
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Episode 31: How do you know if you are a good diver?
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This episode was recorded on video too! If you are interested in seeing our pretty faces and hand signals you should head to our YouTube channel and check it out! Today we talk about the main pillars of scuba diving and what can you do to conduct a self-assessment of your skills as a diver and determine whether you are a good diver and/or what area…
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To celebrate our 100th episode, I decided to compile some data about the show and go over it with you. Along the way, you'll find me going out in tangents and sharing some lessons and best practices...I hope some of these helps! Thank you everyone for tuning in, don't forget to subscribe to our YouTube channel below and stay tuned for even more CRM…
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In this episode we discuss "Diver's Cemetery" which is located in Dahab, Egypt. We discuss why it is so dangerous, why should some people stay away from the site, and why we would absolutely love to dive it!
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Episode 99: Love it or Hate it? Customer Service App Edition
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Most of the functionality in the Dynamics 365 Customer Service App has been around for years, so I invited two Microsoft MVPs and Customer Service experts to discuss the value of these features today. The features we discussed are: Knowledge Base Subject SLAs/SLA Pausing Entitlements Queues Case Creation and Case Routing Rules Customer Service Port…
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We had the wonderful idea to go diving in the Gulf of Mexico, in February, on wet suits. The water temperature was 63 degrees (17 celsius) and lets just say we had some problems... We learned our lesson and wanted to share with you what happened and how you can avoid running into some of these issues.…
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Episode 98: Awesome 2021 release wave 1 features, and is MVP's "quality" declining?
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The Dynamics 365 2021 release wave 1 is upon us and I wanted to take a few minutes to talk about some of the features I’m really excited about, including very innovative (and borderline hard to believe) capabilities as well as some improvements we have been expecting for years! I also address a topic that might be very controversial to discuss open…
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It is no secret that we are addicted to diving. And just like many divers out there we are members of Facebook groups and forums where diving is discussed 24/7. Occasionally you see questions from people asking about the limits of diving on air. We see things like "Has anybody gone past 130 ft/40 m on air? There are some wrecks I want to see but th…
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Episode 97: Love it or Hate it? Sales App Edition
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Most of the functionality in the Dynamics 365 Sales App has been around for over a decade, so I invited two Microsoft MVP veterans and world-class implementers to discuss the value of these features today. The features we discussed are: Leads Quotes Orders, Invoices Sales Territories Goals and Fiscal Years Product Catalog Competitor Sales Literatur…
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On this episode we talk about our plans over the next couple of weeks, exciting news about DPVs and lights, a failed rebreather experiment, and we cover a story detailing what happens when a diver surfaces and is separated from his boat. We also talk about the gear we use to mitigate this risk.
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Let's take an hour to go over the goals we set out to achieve in 2020, and how successful we were against those goals. We also go through some of the most exciting moments in the year, the launch of the Decision Accelerator Community, and the slow death of Dynamics 365 On-Premise.
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For our One Year Anniversary episode we wanted to talk about something we are super passionate about, Cave Diving! We spent a week in Cozumel with an amazing group of divers from the KISS Rebreathers Tech Diving Team, so we invited 3 world-class Cave Divers to join us on this episode. We discuss what's the path to become a cave diver, cave diving u…
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A couple of years ago Microsoft released the $10 per user per app per month license and a lot of organizations were either tempted to make a move into the new licensing model or made the change altogether. Well, Microsoft seemingly improved this offer by allowing organizations to create Power Apps hosted on Dataverse/CDS for FREE*. Well, it's not 1…
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Episode 25: New Year's underwater plus interesting articles from 2020
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Here's what we've been up to over the last two weeks, pus our plans for New Year's and we review some of our favorite articles from 2020.
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Episode 94: Dear Microsoft - 2020 Edition
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Last year we got together and asked Microsoft for some new features and some changes or adjustments to existing ones...since we had such a poor record in 2020 (just like everyone else this year) we decided to give it another shot and ask Microsoft for some more stuff! Listen to five Microsoft MVPs as they each reveal their list of wants and needs f…
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Episode 24: The Dive Talk Diving Challenge
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Nowadays you can achieve the rank of Master Diver - or perhaps even Instructor - without ever diving in the Ocean, or at night, or deep! So we decided to come up with a challenge for divers out there...and those who can complete it will join a very exclusive club.
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Episode 93: WHAT'S GOING ON AT DYNAMIC COMMUNITIES?
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The Coronavirus Pandemic has affected millions of businesses around the world, one of those businesses is Dynamic Communities, Inc. The organization that runs the user groups globally and the organizer of many marquee events such as the User Group Summit that I've attended every year since 2012. This year the organization has been under heavy criti…
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Episode 23: HIGHLY POLARIZING TOPICS
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Today we talk about twenty polarizing dive related topics you probably have heard of on dive boats, dive forums, and online dive groups. Tune in to hear us discuss many topics that have turned many dive buddies into enemies! Special Guest: Doug Ebersole!
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