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This podcast is a way for me to get my ideas and thoughts out. I am working in the InterContinental Hotel in Berlin as a part of the front office team. I will talk about my personal experience as apprentice and get into other topics as well.
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As service professionals, our belief is that talking about love should not simply be relegated to the domain of music and art. We agree with the late, great Tina Turner when she sings What's Love Got To Do With It? Well, everything. In this Service Love podcast, you will experience conversations with hospitality professionals, including world class concierge, entrepreneurs, business owners and corporate executives around the world on how they express service love. Thank you for joining us in ...
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Amy Finsilver - General Manager at XV Beacon Hotel
45:35
45:35
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Amy Finsilver is the General Manager at XV Beacon Hotel. JLR X LURA Lifestyle Privée Magazine - https://publuu.com/flip-book/link/9957804 Learn more about Stiel and Steadman Stiel and Steadman Service Solutions Instagram Linkedin Holly Stiel Thank You Very Much Inc Holly Stiel LinkedinBy Mary Steadman, Holly Stiel
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Diana Nelson is the Master of Hospitality. She was the Head of Sales at Four Seasons Residences, Head of Sales of Millenium Tower, 20+ year as Concierge at Grand Hyatt and Former President of Les Clefs D’Or, USA. JLR X LURA Lifestyle Privée Magazine - https://publuu.com/flip-book/link/9957804 Learn more about Stiel and Steadman Stiel and Steadman S…
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Pete Cohen - The People’s Coach Speaker, Podcaster, Bestselling Author TV Personality, Performance Coach
43:06
43:06
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With over 30 years of experience in psychology and human behaviour, Pete Cohen, the People’s Coach, has changed thousands of lives for the better. Pete Cohen is a distinguished speaker and presenter. He is a motivational and performance coach to the corporate sector, as well coaching both individuals and teams. Pete is a highly successful author wi…
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Sarah Dandashy - Travel and Hospitality Expert & Best Selling Author "Hospitality From Within"
40:02
40:02
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Sarah Dandashy is a Travel and Hospitality Expert, and Best Selling Author of "Hospitality From Within" With over 18 years of luxury hotel experience, Sarah is proud to have worked at some of the top hotels in the country--from The Peninsula, Four Seasons, Fairmont Hotels, and The London West Hollywood. For 15 of those years, Sarah was a hotel conc…
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Adam Isrow - President, Hotel Operations of Wolff Urban Management and Co-founder of GoConcierge
37:11
37:11
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Adam Isrow is the President, Hotel Operations of Wolff Urban Management and Co-founder of GoConcierge. Learn more about Stiel and Steadman Stiel and Steadman Service Solutions Instagram Linkedin Holly Stiel Thank You Very Much Inc Holly Stiel Linkedin Mary Steadman Lura Lifestyle Management Mary Steadman Linkedin Mary Steadman Instagram Stiel and S…
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Randy Santos - Chief Concierge at Fairmont Doha & International President of Les Clefs d'Or
51:08
51:08
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Randy Santos is the Chief Concierge at Fairmont Doha and the current International President of Les Clefs d'Or. Learn more about Stiel and Steadman Stiel and Steadman Service Solutions Instagram Linkedin Holly Stiel Thank You Very Much Inc Holly Stiel Linkedin Mary Steadman Lura Lifestyle Management Mary Steadman Linkedin Mary Steadman Instagram St…
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Shujaat Khan - Chef Concierge Intercontinental Washington DC - The Wharf
37:16
37:16
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Shujaat Khan is the Chef Concierge at Intercontinental Washington D.C. The Wharf. Learn more about Stiel and Steadman Stiel and Steadman Service Solutions Instagram Linkedin Holly Stiel Thank You Very Much Inc Holly Stiel Linkedin Mary Steadman Lura Lifestyle Management Mary Steadman Linkedin Mary Steadman Instagram Stiel and Steadman Service Solut…
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Robert Marks - Chef Concierge San Diego Omni Hotel, Vice President of UICH International & Past President of Les Clefs d’Or USA
39:57
39:57
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Robert Marks is the Chef Concierge at the San Diego Omni Hotel, Vice President of UICH International & Past President of Les Clefs d’Or USA. Learn more about Stiel and Steadman Stiel and Steadman Service Solutions Instagram Linkedin Holly Stiel Thank You Very Much Inc Holly Stiel Linkedin Mary Steadman Lura Lifestyle Management Mary Steadman Linked…
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Tom Wolfe - Chef Concierge & Director of Heritage at Fairmont San Francisco - Founder and Past President, Les Clefs d’Or USA, President, Northern California Concierge Association
37:38
37:38
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Tom Wolfe is the Chef Concierge & Director of Heritage at Fairmont San Francisco and Founder and Past President, Les Clefs d’Or USA, President, Northern California Concierge Association. Learn more about Stiel and Steadman Stiel and Steadman Service Solutions Instagram Linkedin Holly Stiel Thank You Very Much Inc Holly Stiel Linkedin Mary Steadman …
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Maria Wittorp - Chef Concierge at The Mark Hotel, New York
36:59
36:59
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Maria Wittorp is the Chef Concierge at The Mark Hotel, New York. Learn more about Stiel and Steadman Stiel and Steadman Service Solutions Instagram Linkedin Holly Stiel Thank You Very Much Inc Holly Stiel Linkedin Mary Steadman Lura Lifestyle Management Mary Steadman Linkedin Mary Steadman Instagram Stiel and Steadman Service Solutions addresses th…
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I will talk about the experiences that I made while planning some events in our hotel. These events are only organized by apprentices with the help of the professionals.
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In this episode I am talking about my way into the hospitality industry and what was happening before I moved to Berlin. I also talk about the first week, the induction week at the InterContinental Berlin.
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I’m talking about my work and the experiences that I made while I was and am working at the rezeption desk.
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I am talking about my experiences planning and doing a Dinner in our Hotel. It was a Welcome-Dinner for our new apprentices.
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In this episode I am talking about the procedure of checking a room after it has been cleaned. And my personal thinking about the work in this Department.
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I’ll talk about my very interesting first day in the Housekeeping department and also about the last month that I spent in the breakfast kitchen.
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